The Loan Office is a cloud-based and on-premise loan servicing solution for enterprises of all sizes. It’s suitable for lending, mortgage and financial service companies. Primary features include loan management, accounting management, automated clearing house (ACH)/EFT debiting, financial calculator, reporting and forecasting.

Other features include federal and local compliance, conversation logs, document management and payoff processing.

The Loan Office allows users to print, manage and file their tax forms such as 1098s, 1099s and Canadian T5 from within the solution. It offers integration with QuickBooks, Microsoft Excel and Microsoft Word.

Subscription pricing and perpetual licenses are available. The solution is compatible with Windows and Mac OS. Support is offered via phone and email. Other help options are offered through online newsgroups, online training and a knowledge base.

Dashboard
Dashboard

Dashboard

Escrow accounting

Escrow accounting

Financial accounting

Financial accounting

Loan file

Loan file

QuickBooks integration

QuickBooks integration

Tax forms

Tax forms

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10



36 Reviews of The Loan Office

Overall rating

5.0 / 5 stars

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Showing 1 - 20 of 36 reviews

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Tari from City of Lakeport

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

The Loan Office Review

The benefits for me is having the ability to track insurance, property taxes, and occupancy requirements. I can easily keep on top of who I need to contact by running a report.

Pros

The loan monitoring tools, payment statements, reports and the techs who contact me from support have been very knowledgeable and helpful.

Cons

I need to call and leave a message for support and wait for a call back.

Review Source: Capterra

Carlos from Equidem Management LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Best option in the market.

Before using Loan Office we tried 2 diferent softwares. Loan Office makes our operation better.

Pros

It is a very complete and easy to use software.
The platform is very friendly.

Cons

No comments. Our team feels comfortable using it.

Review Source: Capterra

Jorge from Texas Repo Mobile Homes

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great loan software

Pros

I really like that you can have separate databases for customers depending on what company you're using. The ability to edit the letters , the reports, and the price

Cons

That it doesn't integrate with an online account for the customer to view their balances and make their payments

Review Source: Capterra

Pam from Acclaim Solutions, LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Loan Office Review

Overall I have really enjoyed using the Loan Office. This is the first time I have ever used a program like this. It is fun!

Pros

Ease of use. User friendly. It seems to do the work for you.

Cons

Not being able to process a report that I needed.

Review Source: Capterra

Jeffrey from Scottsdale Fund, LLC

Number of employees:  2-10 employees

Ease-of-use

Functionality

October 2018

Supports my loan servicing very well

Pros

Learning curve was reasonable and it supports what I need done.

Cons

Happy with its functionality so I have no cons

Review Source: Capterra

Beth from Guarantee Trust Life Insurance Co.

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Easy to use and affordable

We only have a small number of mortgage loans that we service and this software was extremely affordable and a lot easier to use than our previous software or others that we found in our research.

Pros

This software is very easy to use and intuitive. If help is needed The Loan Office Users Guide is very helpful.

Cons

There is no easy to use custom reporting feature, however we were told that up-front.

Review Source: Capterra

Amanda from Thrive Lending

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

My small company utilizes this software to service our loan portfolio of around 30 loans.

Ease of reporting. The ability to send Payoff Letters and Borrower Payment Statements directly from the software.

Pros

I like that its fairly straight forward and that we can set up templates to use when setting up new loans.

Cons

It takes a day or 2 to hear back from Customer Support. Its also complicated to set up already existing loans to the system.

Review Source: Capterra

Tyler from Columbia River Funding

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Great Program. Inexpensive Price

We needed an affordable program that we could use as our company grows and The Loan Office was very affordable especially for the capabilities it offers.

Review Source: Capterra

Tamara from Crossroads Investment Lending

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

The Loan Office software is awesome!!

I have been using The Loan Office software for several months and very pleased with it. The customer support and tech team are excellent! They are great to listen and trouble shoot any questions that I have and they follow up to make sure that my questions were resolved and everything is running smoothly. It's awesome to have everything in one place from customer & property information to printing our loan packet for closing to insurance and funding! Its very user friendly and again the tech support is fantastic! This program for our company has been a great assist in growing our company!!

Review Source: Capterra

Marjorie from Mar Financial Solution N.V.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

First Caribbean based user

We are a small company based in the Caribbean that gives personal micro loans. The Loan Office is very cost effective and with the link to QB it's the perfect software for us. Whenever we have a problem we just e-mail our questions and our friendly and always helpful customer supporter will either call us or email us in the stipulated time frame. We love how we can process the payments and keep track of the delinquent borrowers. We are very pleased with the software and it helps us achieve our business goals.

Pros

When you have a company that gives loans the most important part in the whole process is the collection. We are pleased with the borrower late report. It gives us an update daily, so we know exactly who is late with its payment.

Cons

We haven't been using the software that long so we exactly know what does not please us.

Review Source: Capterra

Bonny from Graysbrook Capital Ltd.

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Glad we made the switch!

We have been very happy with our installation of TLO. The support from Wyatt Gilbert, Ramiro Ruiz and JoAnn was fantastic. They answered endless questions while we were making our decision, and supported us every step of the way during implementation. Our processes are much more efficient, our information on files is more consistent and easier for staff to access. Since bringing TLO online, we have been able to successfully expand our territory without any added staffing expense. Loan Office was easy for staff to learn to use, and the integration with Quick Books is nearly seamless.

Pros

Ease of use, ability to store & organize attached files, multi user capability. The integration with Quick Books for exporting payment transactions is smooth.

Cons

The Reminders section is not as flexible, or visible as we would prefer. The custom reporting component is not user friendly, even with an experienced Crystal Reports user.
We use the custom fields extensively, but find it difficult to report on those fields

Review Source: Capterra

Rhonda from VNBAC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Our small portfolio!

We are an Asset Management firm that is currently servicing ~140 loans. This program has been great for our needs. It was easy to load all the loans and the day-to-day management/operation is very simple.

Pros

The program is very user friendly and simple to use.

Cons

There is not really anything I don't like. It serves our needs.

Review Source: Capterra

Toni from Presto Foods - Ohio Pizza Products

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Equipment purchases - Loan

We are still getting use to the software. I have a new supervisor on board who is reviewing the equipment program at this time. We may decide to remove the old items and get on board/better handle with new items coming in year 2017

Pros

reporting

Cons

not understanding one section of loan program

Review Source: Capterra

Jerrel from Willow Creek Capital

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Small Business User

The Loan Office has really helped to make us look more professional in the eyes of our borrowers, and it has saved me a lot of time.

Pros

1. interacts easily w/ QuickBooks
2. allows me to send borrower statements directly from TLO
3. much easier to produce payoff demands

Cons

1. if it embedded a bit different calendar/reminder platform, that would add a lot of value to me.
I separately run "Remind Me," but this isn't a big deal.
2. annual cost for software support and for upgrades seems high. Now that I know how to use it, I am guessing I won't call in more than twice a year.
3. I would love to be able to use TLO from home and my office, ie, log into the same TLO platform and use it whereever suits my schedule that day. I understand the need to prevent multiple users from sharing the same license, but I am a one-man shop and there has to be a way to do this.

Review Source: Capterra

Steve from Guys Investment Group

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

I'd buy it again

So far so good. Compared to the previous servicing software I've used, The Loan Office is lightyears ahead.

Pros

Organization, User friendly, personalization, etc

Review Source: Capterra

Michelle from CUEE, Inc

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

The Loan Office, User Friendly

We were in the market to change our loan software. We did internet searches and found The Loan Office. We received great service from the start with the webinar introducing the product. Everything was very clear, and there was a time devoted to answer our questions.

Pros

It is very user friendly, and we can now access reports better than the previous software.

Cons

Thus far I do not have any negative responses.

Review Source: Capterra

Judy from JM Harris VA

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

This software is a wonderful upgrade from previous software we used.

There's a learning curve, of course, but it's basically been easy to use and our "mistakes" have been correctable. We were up and running in no time.

Pros

The ease of navigating the fields.

Cons

The help sections could be a bit more specific (for us newbies)

Review Source: Capterra

Gil from G A Company

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

I couldn't be happier with this software - it does everything I need

I'm really happy with the software. It's very easy to use, very easy to learn, and I really like the technical support people - they are always very fast, courteous, and friendly. No complaints at all. I would recommend this product highly.

Pros

It's just very easy to use, and the reports and statements are very professional.

Cons

I don't have any negatives at all.

Review Source: Capterra

Cheryl from Park Management, Inc.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Great product

This was fairly easy to learn for someone with no lending experience. Customer service is excellent and ready to help whenever I needed it. After our first 10 loans, I now feel comfortable knowing that I can quickly process new loans and have the support for whatever situation arises.

Pros

Ease of use and quick learning curve. The software provides all the reports necessary in a quick and easy format.

Cons

None

Review Source: Capterra

Michael from My Desert Properties LLC

Ease-of-use

Customer support

February 2016

I was Hesitant at First...

I was hesitant at first to switch my software. My old software was outdated and lacked many features I needed to take my business to the next level. I found The Loan Office online and it looked too good to be true, Had more features than I was ever going to use. I contacted Wyatt Gilbert , he walked me through the steps and Demo. I expressed my concern about switching and that I might end up making a mistake, but Wyatt assured me that customer support was just a phone call away and not to worry. Well he was right , I got to say that Customer Service is a five star service. Didn't matter what my questions were they always had a immediate solution. These guys have it together. I would never turn back. The loan office and my company are married for life...Thank you

Review Source: Capterra

Displaying 1 - 20 of 36 reviews