About The Loan Office


The Loan Office is a cloud-based and on-premise loan servicing solution for enterprises of all sizes. It’s suitable for lending, mortgage and financial service companies. Primary features include loan management, accounting management, automated clearing house (ACH)/EFT debiting, financial calculator, reporting and forecasting.

Other features include federal and local compliance, conversation logs, document management and payoff processing.

The Loan Office allows users to print, manage and file their tax forms such as 1098s, 1099s and Canadian T5 from within the solution. It offers integration with QuickBooks, Microsoft Excel and Microsoft Word.

Subscription pricing and perpetual licenses are available. The solution is compatible with Windows and Mac OS. Support is offered via phone and email. Other help options are offered through online newsgroups, online training and a knowledge base.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

37 Reviews of The Loan Office

Average User Ratings

Overall

4.81 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(31)

4 stars

(5)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 37 reviews

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September 2016

Jerrel from Willow Creek Capital

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

Small Business User

The Loan Office has really helped to make us look more professional in the eyes of our borrowers, and it has saved me a lot of time.

Pros

1. interacts easily w/ QuickBooks
2. allows me to send borrower statements directly from TLO
3. much easier to produce payoff demands

Cons

1. if it embedded a bit different calendar/reminder platform, that would add a lot of value to me.
I separately run "Remind Me," but this isn't a big deal.
2. annual cost for software support and for upgrades seems high. Now that I know how to use it, I am guessing I won't call in more than twice a year.
3. I would love to be able to use TLO from home and my office, ie, log into the same TLO platform and use it whereever suits my schedule that day. I understand the need to prevent multiple users from sharing the same license, but I am a one-man shop and there has to be a way to do this.

September 2016

Bonny from Graysbrook Capital Ltd.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

Glad we made the switch!

We have been very happy with our installation of TLO. The support from Wyatt Gilbert, Ramiro Ruiz and JoAnn was fantastic. They answered endless questions while we were making our decision, and supported us every step of the way during implementation. Our processes are much more efficient, our information on files is more consistent and easier for staff to access. Since bringing TLO online, we have been able to successfully expand our territory without any added staffing expense. Loan Office was easy for staff to learn to use, and the integration with Quick Books is nearly seamless.

Pros

Ease of use, ability to store & organize attached files, multi user capability. The integration with Quick Books for exporting payment transactions is smooth.

Cons

The Reminders section is not as flexible, or visible as we would prefer. The custom reporting component is not user friendly, even with an experienced Crystal Reports user.
We use the custom fields extensively, but find it difficult to report on those fields

September 2016

Gil from G A Company

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

I couldn't be happier with this software - it does everything I need

I'm really happy with the software. It's very easy to use, very easy to learn, and I really like the technical support people - they are always very fast, courteous, and friendly. No complaints at all. I would recommend this product highly.

Pros

It's just very easy to use, and the reports and statements are very professional.

Cons

I don't have any negatives at all.

October 2018

Jorge from Texas Repo Mobile Homes

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Great loan software

Pros

I really like that you can have separate databases for customers depending on what company you're using. The ability to edit the letters , the reports, and the price

Cons

That it doesn't integrate with an online account for the customer to view their balances and make their payments

September 2016

Tamara from Crossroads Investment Lending

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

The Loan Office software is awesome!!

I have been using The Loan Office software for several months and very pleased with it. The customer support and tech team are excellent! They are great to listen and trouble shoot any questions that I have and they follow up to make sure that my questions were resolved and everything is running smoothly. It's awesome to have everything in one place from customer & property information to printing our loan packet for closing to insurance and funding! Its very user friendly and again the tech support is fantastic! This program for our company has been a great assist in growing our company!!

October 2018

Jeffrey from Scottsdale Fund, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

October 2018

Supports my loan servicing very well

Pros

Learning curve was reasonable and it supports what I need done.

Cons

Happy with its functionality so I have no cons

September 2016

Rhonda from VNBAC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2016

Our small portfolio!

We are an Asset Management firm that is currently servicing ~140 loans. This program has been great for our needs. It was easy to load all the loans and the day-to-day management/operation is very simple.

Pros

The program is very user friendly and simple to use.

Cons

There is not really anything I don't like. It serves our needs.

September 2016

Marjorie from Mar Financial Solution N.V.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2016

First Caribbean based user

We are a small company based in the Caribbean that gives personal micro loans. The Loan Office is very cost effective and with the link to QB it's the perfect software for us. Whenever we have a problem we just e-mail our questions and our friendly and always helpful customer supporter will either call us or email us in the stipulated time frame. We love how we can process the payments and keep track of the delinquent borrowers. We are very pleased with the software and it helps us achieve our business goals.

Pros

When you have a company that gives loans the most important part in the whole process is the collection. We are pleased with the borrower late report. It gives us an update daily, so we know exactly who is late with its payment.

Cons

We haven't been using the software that long so we exactly know what does not please us.

October 2018

Pam from Acclaim Solutions, LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2018

Loan Office Review

Overall I have really enjoyed using the Loan Office. This is the first time I have ever used a program like this. It is fun!

Pros

Ease of use. User friendly. It seems to do the work for you.

Cons

Not being able to process a report that I needed.

October 2018

Carlos from Equidem Management LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

October 2018

Best option in the market.

Before using Loan Office we tried 2 diferent softwares. Loan Office makes our operation better.

Pros

It is a very complete and easy to use software.
The platform is very friendly.

Cons

No comments. Our team feels comfortable using it.

October 2018

Tari from City of Lakeport

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

October 2018

The Loan Office Review

The benefits for me is having the ability to track insurance, property taxes, and occupancy requirements. I can easily keep on top of who I need to contact by running a report.

Pros

The loan monitoring tools, payment statements, reports and the techs who contact me from support have been very knowledgeable and helpful.

Cons

I need to call and leave a message for support and wait for a call back.

January 2015

Kelly from Buffalo Common Wealth, LLC

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

January 2015

Great flexibility

I love the flexibility the Loan Office gives me. I make community development micro business loans. I can configure a loan with multiple payback features - initial term of interest only, fixed payments, remainder amortized, balloon payments, etc... and be able to produce an accurate repayment schedule for the closing. I can email statements from right inside the program, which is handy. The reports and notices are a pain to customize (in MS Word), but that is my only complaint. My portfolio is very small, so I generally do personalized collections notices anyway. The ability to only have one funder per loan is not a problem since LLC all investments are pooled and member returns are figured on the entire portfolio, not per loan. We could also service a specific loan for an LLC member if they wished to invest outside of the pool, but we haven't done this yet. The customer service/ tech support guys are very helpful and have promptly addressed any difficulties I've sent their way. I used another, less expensive program, for about ten years, but the flexibility to create loan terms that work for my borrowers makes the additional cost very worthwhile.

October 2018

Beth from Guarantee Trust Life Insurance Co.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Easy to use and affordable

We only have a small number of mortgage loans that we service and this software was extremely affordable and a lot easier to use than our previous software or others that we found in our research.

Pros

This software is very easy to use and intuitive. If help is needed The Loan Office Users Guide is very helpful.

Cons

There is no easy to use custom reporting feature, however we were told that up-front.

September 2016

Michelle from CUEE, Inc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2016

The Loan Office, User Friendly

We were in the market to change our loan software. We did internet searches and found The Loan Office. We received great service from the start with the webinar introducing the product. Everything was very clear, and there was a time devoted to answer our questions.

Pros

It is very user friendly, and we can now access reports better than the previous software.

Cons

Thus far I do not have any negative responses.

July 2015

Brenda from Rodney Leifeste, Broker

Review Source: Capterra


Ease-of-use

5.