The Loan Office Software


 

The Loan Office is a cloud-based and on-premise loan servicing solution for enterprises of all sizes. It’s suitable for lending, mortgage and financial service companies. Primary features include loan management, accounting management, automated clearing house (ACH)/EFT debiting, financial calculator, reporting and forecasting.

Other features include federal and local compliance, conversation logs, document management and payoff processing.

The Loan Office allows users to print, manage and file their tax forms such as 1098s, 1099s and Canadian T5 from within the solution. It offers integration with QuickBooks, Microsoft Excel and Microsoft Word.

Subscription pricing and perpetual licenses are available. The solution is compatible with Windows and Mac OS. Support is offered via phone and email. Other help options are offered through online newsgroups, online training and a knowledge base.

 

The Loan Office - Dashboard
 
  • The Loan Office - Dashboard
    Dashboard
  • The Loan Office - Escrow accounting
    Escrow accounting
  • The Loan Office - Financial accounting
    Financial accounting
  • The Loan Office - Loan file
    Loan file
  • The Loan Office - QuickBooks integration
    QuickBooks integration
  • The Loan Office - Tax forms
    Tax forms
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

27 Reviews of The Loan Office

Showing 1-20 of 27

 

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Tyler from Columbia River Funding

February 2017

February 2017

Great Program. Inexpensive Price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Support

We needed an affordable program that we could use as our company grows and The Loan Office was very affordable especially for the capabilities it offers.

Review Source: Capterra
 

Tamara from Crossroads Investment Lending
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

The Loan Office software is awesome!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
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Support

I have been using The Loan Office software for several months and very pleased with it. The customer support and tech team are excellent! They are great to listen and trouble shoot any questions that I have and they follow up to make sure that my questions were resolved and everything is running smoothly.

It's awesome to have everything in one place from customer & property information to printing our loan packet for closing to insurance and funding! Its very user friendly and again the tech support is fantastic! This program for our company has been a great assist in growing our company!!

Review Source: Capterra
 

Marjorie from Mar Financial Solution N.V.
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

First Caribbean based user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

We are a small company based in the Caribbean that gives personal micro loans. The Loan Office is very cost effective and with the link to QB it¿s the perfect software for us. Whenever we have a problem we just e-mail our questions and our friendly and always helpful customer supporter will either call us or email us in the stipulated time frame. We love how we can process the payments and keep track of the delinquent borrowers. We are very pleased with the software and it helps us achieve our business goals.

Pros

When you have a company that gives loans the most important part in the whole process is the collection. We are pleased with the borrower late report. It gives us an update daily, so we know exactly who is late with its payment.

Cons

We haven't been using the software that long so we exactly know what does not please us.

Advice to Others

Not for the time being.

Review Source: Capterra
 

Bonny from Graysbrook Capital Ltd.
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Glad we made the switch!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been very happy with our installation of TLO. The support from Wyatt Gilbert, Ramiro Ruiz and JoAnn was fantastic. They answered endless questions while we were making our decision, and supported us every step of the way during implementation.
Our processes are much more efficient, our information on files is more consistent and easier for staff to access. Since bringing TLO online, we have been able to successfully expand our territory without any added staffing expense.
Loan Office was easy for staff to learn to use, and the integration with Quick Books is nearly seamless.

Pros

Ease of use, ability to store & organize attached files, multi user capability. The integration with Quick Books for exporting payment transactions is smooth.

Cons

The Reminders section is not as flexible, or visible as we would prefer. The custom reporting component is not user friendly, even with an experienced Crystal Reports user.
We use the custom fields extensively, but find it difficult to report on those fields

Advice to Others

The software is good value for the money!

Review Source: Capterra
 

Rhonda from VNBAC
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Our small portfolio!

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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Support

We are an Asset Management firm that is currently servicing ~140 loans. This program has been great for our needs. It was easy to load all the loans and the day-to-day management/operation is very simple.

Pros

The program is very user friendly and simple to use.

Cons

There is not really anything I don't like. It serves our needs.

Review Source: Capterra
 

Jerrel from Willow Creek Capital
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Small Business User

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

The Loan Office has really helped to make us look more professional in the eyes of our borrowers, and it has saved me a lot of time.

Pros

1. interacts easily w/ QuickBooks
2. allows me to send borrower statements directly from TLO
3. much easier to produce payoff demands

Cons

1. if it embedded a bit different calendar/reminder platform, that would add a lot of value to me.
I separately run "Remind Me," but this isn't a big deal.
2. annual cost for software support and for upgrades seems high. Now that I know how to use it, I am guessing I won't call in more than twice a year.
3. I would love to be able to use TLO from home and my office, ie, log into the same TLO platform and use it whereever suits my schedule that day. I understand the need to prevent multiple users from sharing the same license, but I am a one-man shop and there has to be a way to do this.

Advice to Others

I am very pleased w/ the TLO product, it has really upgraded how I run my business. The initial setup was a pain, but once I got through that - thanks largely to to the help of Ramiro - smooth sailing!

Review Source: Capterra
 

Steve from Guys Investment Group
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

I'd buy it again

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

So far so good. Compared to the previous servicing software I've used, The Loan Office is lightyears ahead.

Pros

Organization, User friendly, personalization, etc

Review Source: Capterra
 

Michelle from CUEE, Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

The Loan Office, User Friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
Functionality
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Quality
Value for Money
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Support

We were in the market to change our loan software. We did internet searches and found The Loan Office. We received great service from the start with the webinar introducing the product. Everything was very clear, and there was a time devoted to answer our questions.

Pros

It is very user friendly, and we can now access reports better than the previous software.

Cons

Thus far I do not have any negative responses.

Advice to Others

It is definitely worth finding out if it fits your lending needs. We are very glad we did!

Review Source: Capterra
 

Judy from JM Harris VA
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

This software is a wonderful upgrade from previous software we used.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

There's a learning curve, of course, but it's basically been easy to use and our "mistakes" have been correctable. We were up and running in no time.

Pros

The ease of navigating the fields.

Cons

The help sections could be a bit more specific (for us newbies)

Review Source: Capterra
 

Gil from G A Company
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

I couldn't be happier with this software - it does everything I need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Support

I'm really happy with the software. It's very easy to use, very easy to learn, and I really like the technical support people - they are always very fast, courteous, and friendly. No complaints at all. I would recommend this product highly.

Pros

It's just very easy to use, and the reports and statements are very professional.

Cons

I don't have any negatives at all.

Advice to Others

I would recommend buying it if you are managing loans. It's a great product and the price is right.

Review Source: Capterra
 

Cheryl from Park Management, Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This was fairly easy to learn for someone with no lending experience. Customer service is excellent and ready to help whenever I needed it. After our first 10 loans, I now feel comfortable knowing that I can quickly process new loans and have the support for whatever situation arises.

Pros

Ease of use and quick learning curve. The software provides all the reports necessary in a quick and easy format.

Cons

None

Review Source: Capterra
 

Michael from My Desert Properties LLC

February 2016

February 2016

I was Hesitant at First...

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I was hesitant at first to switch my software. My old software was outdated and lacked many features I needed to take my business to the next level.
I found The Loan Office online and it looked too good to be true, Had more features than I was ever going to use. I contacted Wyatt Gilbert , he walked me through the steps and Demo. I expressed my concern about switching and that I might end up making a mistake, but Wyatt assured me that customer support was just a phone call away and not to worry. Well he was right , I got to say that Customer Service is a five star service. Didn't matter what my questions were they always had a immediate solution. These guys have it together. I would never turn back. The loan office and my company are married for life...Thank you

Review Source: Capterra
 

Sue from First Republic Investment Corporation

October 2015

October 2015

Makes our office ALMOST human obsolete.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Spread sheets are very easy to read. Extremely user friendly. Love that the" Demand for Payoff" is in a format even our customers understand. (Our customer don't understand very much) Love the various reports it is able to computate.

Review Source: Capterra
 

Philip from MCJ Ventures, LLC

August 2015

August 2015

Great Software...Small Learning Curve but Great Customer Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software does everything I need to help me run my small business servicing various loans. The software is about as user-friendly as can be, given the different things it can handle, but anytime I have trouble, a quick phone call with customer service helps me figure out what I was trying to do.

Review Source: Capterra
 

Brenda from Rodney Leifeste, Broker

July 2015

July 2015

Excellent product and well worth the money

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I just want to let you know how much this program has improved my bookkeeping. I have been managing approximately 15 owner financed homes for the last 4 years. The company was losing on so much interest and late fees by keeping it manually. When I previewed this program, I knew that this would help a bunch. It not only keeps my records but it also shows the Lender his investment and his monthly interest that he is making on each note. Wyatt Gilbert was so nice and helpful with the purchase of the program and all the way up to, "OMG¿.Wyatt I crashed my whole system, please help!!!¿ He was always willing to help me, even while he was out of town and on weekends. Overall, I am very pleased and would definitely recommend this program to anyone who carries and services notes. Excellent product and well worth the money.

Review Source: Capterra
 

Edward from Titan Funding, LLC

July 2015

July 2015

Great Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We tried all of the major servicing software out there and The Loan office was by far the easiest and most efficient program available. No matter if you service a small or large portfolio it allows for you to manage your loans with ease.

Review Source: Capterra
 

Jeremy from 2nd Chance Mortgages

June 2015

June 2015

Great Software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using loan office for about 3 months now. It has been a great experience. Tech support has been very helpful.

Review Source: Capterra
 

Dustin from Kentucky Dream Homes

June 2015

June 2015

Great customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The product is great, and the employees are all very helpful

Review Source: Capterra
 

ANNA from BUILDERS FINANCIAL SERVICE LLC

May 2015

May 2015

the program is very user friendly, and makes sense, never frusterated with the many functions

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Support

pros- the ease of understanding, I had about half hour training, then set free, if and when I have questions, the support team is very helpful, one time in particular , Ramano, I think was his name, was so very patient with me, on several clean up issues I needed help with. I was so amazed how he helped me, and did not treat me like the dummy with computer I really am.

Review Source: Capterra
 

Michael from EYYA Realty Corp

April 2015

April 2015

Excellent software

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Great program
Prompt courteous and efficient technical support

Review Source: Capterra
 
 
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