The Loan Office is a cloud-based and on-premise loan servicing solution for enterprises of all sizes. It’s suitable for lending, mortgage and financial service companies. Primary features include loan management, accounting management, automated clearing house (ACH)/EFT debiting, financial calculator, reporting and forecasting.
Other features include federal and local compliance, conversation logs, document management and payoff processing.
The Loan Office allows users to print, manage and file their tax forms such as 1098s, 1099s and Canadian T5 from within the solution. It offers integration with QuickBooks, Microsoft Excel and Microsoft Word.
Subscription pricing and perpetual licenses are available. The solution is compatible with Windows and Mac OS. Support is offered via phone and email. Other help options are offered through online newsgroups, online training and a knowledge base.
Amanda from Thrive Lending
Employees number: 11-50 employees
January 2018
January 2018
Ease of reporting. The ability to send Payoff Letters and Borrower Payment Statements directly from the software.
I like that its fairly straight forward and that we can set up templates to use when setting up new loans.
It takes a day or 2 to hear back from Customer Support. Its also complicated to set up already existing loans to the system.
Tyler from Columbia River Funding
February 2017
February 2017
We needed an affordable program that we could use as our company grows and The Loan Office was very affordable especially for the capabilities it offers.
Tamara from Crossroads Investment Lending
Employees number: 2-10 employees
September 2016
September 2016
I have been using The Loan Office software for several months and very pleased with it. The customer support and tech team are excellent! They are great to listen and trouble shoot any questions that I have and they follow up to make sure that my questions were resolved and everything is running smoothly.
It's awesome to have everything in one place from customer & property information to printing our loan packet for closing to insurance and funding! Its very user friendly and again the tech support is fantastic! This program for our company has been a great assist in growing our company!!
Marjorie from Mar Financial Solution N.V.
Employees number: 2-10 employees
September 2016
September 2016
We are a small company based in the Caribbean that gives personal micro loans. The Loan Office is very cost effective and with the link to QB it¿s the perfect software for us. Whenever we have a problem we just e-mail our questions and our friendly and always helpful customer supporter will either call us or email us in the stipulated time frame. We love how we can process the payments and keep track of the delinquent borrowers. We are very pleased with the software and it helps us achieve our business goals.
When you have a company that gives loans the most important part in the whole process is the collection. We are pleased with the borrower late report. It gives us an update daily, so we know exactly who is late with its payment.
We haven't been using the software that long so we exactly know what does not please us.
Not for the time being.
Bonny from Graysbrook Capital Ltd.
Employees number: 2-10 employees
September 2016
September 2016
We have been very happy with our installation of TLO. The support from Wyatt Gilbert, Ramiro Ruiz and JoAnn was fantastic. They answered endless questions while we were making our decision, and supported us every step of the way during implementation.
Our processes are much more efficient, our information on files is more consistent and easier for staff to access. Since bringing TLO online, we have been able to successfully expand our territory without any added staffing expense.
Loan Office was easy for staff to learn to use, and the integration with Quick Books is nearly seamless.
Ease of use, ability to store & organize attached files, multi user capability. The integration with Quick Books for exporting payment transactions is smooth.
The Reminders section is not as flexible, or visible as we would prefer. The custom reporting component is not user friendly, even with an experienced Crystal Reports user.
We use the custom fields extensively, but find it difficult to report on those fields
The software is good value for the money!
Rhonda from VNBAC
Employees number: 2-10 employees
September 2016
September 2016
We are an Asset Management firm that is currently servicing ~140 loans. This program has been great for our needs. It was easy to load all the loans and the day-to-day management/operation is very simple.
The program is very user friendly and simple to use.
There is not really anything I don't like. It serves our needs.
Toni from Presto Foods - Ohio Pizza Products
September 2016
September 2016
We are still getting use to the software. I have a new supervisor on board who is reviewing the equipment program at this time. We may decide to remove the old items and get on board/better handle with new items coming in year 2017
reporting
not understanding one section of loan program
would be nice to offer as part of your package a person to come to facility for full days training of program then would be easier to recommend once fully understand to other companies.
Jerrel from Willow Creek Capital
Employees number: 2-10 employees
September 2016
September 2016
The Loan Office has really helped to make us look more professional in the eyes of our borrowers, and it has saved me a lot of time.
1. interacts easily w/ QuickBooks
2. allows me to send borrower statements directly from TLO
3. much easier to produce payoff demands
1. if it embedded a bit different calendar/reminder platform, that would add a lot of value to me.
I separately run "Remind Me," but this isn't a big deal.
2. annual cost for software support and for upgrades seems high. Now that I know how to use it, I am guessing I won't call in more than twice a year.
3. I would love to be able to use TLO from home and my office, ie, log into the same TLO platform and use it whereever suits my schedule that day. I understand the need to prevent multiple users from sharing the same license, but I am a one-man shop and there has to be a way to do this.
I am very pleased w/ the TLO product, it has really upgraded how I run my business. The initial setup was a pain, but once I got through that - thanks largely to to the help of Ramiro - smooth sailing!
Steve from Guys Investment Group
Employees number: 2-10 employees
September 2016
September 2016
So far so good. Compared to the previous servicing software I've used, The Loan Office is lightyears ahead.
Organization, User friendly, personalization, etc
Michelle from CUEE, Inc
Employees number: 2-10 employees
September 2016
September 2016
We were in the market to change our loan software. We did internet searches and found The Loan Office. We received great service from the start with the webinar introducing the product. Everything was very clear, and there was a time devoted to answer our questions.
It is very user friendly, and we can now access reports better than the previous software.
Thus far I do not have any negative responses.
It is definitely worth finding out if it fits your lending needs. We are very glad we did!
Judy from JM Harris VA
Employees number: 2-10 employees
September 2016
September 2016
There's a learning curve, of course, but it's basically been easy to use and our "mistakes" have been correctable. We were up and running in no time.
The ease of navigating the fields.
The help sections could be a bit more specific (for us newbies)
Gil from G A Company
Employees number: 2-10 employees
September 2016
September 2016
I'm really happy with the software. It's very easy to use, very easy to learn, and I really like the technical support people - they are always very fast, courteous, and friendly. No complaints at all. I would recommend this product highly.
It's just very easy to use, and the reports and statements are very professional.
I don't have any negatives at all.
I would recommend buying it if you are managing loans. It's a great product and the price is right.
Cheryl from Park Management, Inc.
Employees number: 11-50 employees
September 2016
September 2016
This was fairly easy to learn for someone with no lending experience. Customer service is excellent and ready to help whenever I needed it. After our first 10 loans, I now feel comfortable knowing that I can quickly process new loans and have the support for whatever situation arises.
Ease of use and quick learning curve. The software provides all the reports necessary in a quick and easy format.
None
Michael from My Desert Properties LLC
February 2016
February 2016
I was hesitant at first to switch my software. My old software was outdated and lacked many features I needed to take my business to the next level.
I found The Loan Office online and it looked too good to be true, Had more features than I was ever going to use. I contacted Wyatt Gilbert , he walked me through the steps and Demo. I expressed my concern about switching and that I might end up making a mistake, but Wyatt assured me that customer support was just a phone call away and not to worry. Well he was right , I got to say that Customer Service is a five star service. Didn't matter what my questions were they always had a immediate solution. These guys have it together. I would never turn back. The loan office and my company are married for life...Thank you
Sue from First Republic Investment Corporation
October 2015
October 2015
Spread sheets are very easy to read. Extremely user friendly. Love that the" Demand for Payoff" is in a format even our customers understand. (Our customer don't understand very much) Love the various reports it is able to computate.
Philip from MCJ Ventures, LLC
August 2015
August 2015
This software does everything I need to help me run my small business servicing various loans. The software is about as user-friendly as can be, given the different things it can handle, but anytime I have trouble, a quick phone call with customer service helps me figure out what I was trying to do.
Brenda from Rodney Leifeste, Broker
July 2015
July 2015
I just want to let you know how much this program has improved my bookkeeping. I have been managing approximately 15 owner financed homes for the last 4 years. The company was losing on so much interest and late fees by keeping it manually. When I previewed this program, I knew that this would help a bunch. It not only keeps my records but it also shows the Lender his investment and his monthly interest that he is making on each note. Wyatt Gilbert was so nice and helpful with the purchase of the program and all the way up to, "OMG¿.Wyatt I crashed my whole system, please help!!!¿ He was always willing to help me, even while he was out of town and on weekends. Overall, I am very pleased and would definitely recommend this program to anyone who carries and services notes. Excellent product and well worth the money.
Edward from Titan Funding, LLC
July 2015
July 2015
We tried all of the major servicing software out there and The Loan office was by far the easiest and most efficient program available. No matter if you service a small or large portfolio it allows for you to manage your loans with ease.
Jeremy from 2nd Chance Mortgages
June 2015
June 2015
We have been using loan office for about 3 months now. It has been a great experience. Tech support has been very helpful.
Dustin from Kentucky Dream Homes
June 2015
June 2015
The product is great, and the employees are all very helpful