I recently had the pleasure of interacting with the customer service team at Bright Local, and I must say that I am thoroughly impressed by their professionalism, promptness, and knowledge. From start to finish, the experience was nothing short of amazing.The team at Bright Local went above and beyond to assist me with my queries and concerns, providing timely and accurate responses to my questions. They were patient and understanding, listening to my issues and working diligently to resolve them.What impressed me the most was their level of expertise and knowledge. The agents were well-informed about the products and services that Bright Local offers, and they could easily answer all of my questions. I felt confident in their ability to provide accurate information and advice.The customer service team truly exceeded my expectations. Their professionalism, attentiveness and dedication to providing excellent service were commendable. I am grateful for their help and highly recommend them to anyone seeking outstanding customer service.In summary, I would like to express my sincere appreciation to the entire team at Bright Local for their exceptional customer service. Keep up the excellent work!write

I have several reasons why I love BrightLocal, but the top two would have to be their ability to order local citations and complete them professionally, and their auditing tool. The auditing tool is an invaluable resource that can help attract new clients to your business.

One area of improvement I have noticed is the availability of phone calls. In my experience, getting a callback can take a week or two, which suggests that their agents may be stretched thin due to high demand.

Whilst it may not be perfect, for those of us starting out on our own this is a very inexpensive way of collating and tracking all the data we need to report to clients on a monthly basis.

BrightLocal is inexpensive for the features it provides, which allows you to track a lot of SEO metrics in once place. This makes it really handy for tracking and reporting purposes. Their local citations also allow quick link building options when required. White-label reporting options also gives you quick access to download user friendly and well displayed ranking and brand data to send to your clients, branded with your own logo. This is a real time-saver if you cannot afford some of the more expensive SEO products.

The reporting options could do with some additional customisation. Whilst you can white-label and add your own branding, the actual data that is presented is fairly linear. For example, you can only compare rankings to one point in time, and can't compare both starting rankings and month-on-month in the same report. If you opt to use their lead-generator audit tool be aware it uses a credits system. This runs out fast depending on how you set it up, so I don't personally believe it's a viable source of generating leads.

An utter nightmare! Thanks to them my business is at the verge of collapse! I wish I'd never came across these utter incompetents!

Absolutely Nothing! I wish they would never exist as they have only ruined my business!!!! I was flourishing before meeting these cowboys!

They have shut down my account while 7 campaigns were running, and this was due to a fact where they could not understand my basic business need and kept making their point! At Brightlocal is either their way, or your account get shut! No signs of refund at all! The utter shame of the tech industry in 2022. The exact meaning of Scam!

From the multiple initial calls, where [SENSITIVE CONTENT HIDDEN] took the extra time to answer all of my questions during my free trial, to the success call I had with Ian, I have been thoroughly impressed with the professionalism, attention to detail, and focus on my success using their product. I'm thrilled with the experience so far, and excited to see how this product will elevate our business.

I can provide my clients with a simple dashboard to view their digital presence in one easy location. For that feature alone it was worth it for me. I also loved the pitch deck that was provided. As a Marketing agency, having a starting point when talking about these incredible features and their benefits to our customers, a pitch deck was crucial to the success of quickly launching these services.

The backend is a little clunky. For instance, it would be great on the Clients and Locations dashboard to be able to easily view the agency dashboard and the white-label dashboard without all of the extra clicks. It's still a great product, so I don't mind the extra clicks, but streamlining some of the views would be a great bonus.