# ServicePilot Software Reviews, Demo & Pricing - 2026 > Review of ServicePilot Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/log-analysis/servicepilot-ism-profile --- [Home](https://www.softwareadvice.com/) / [Database Monitoring Software](https://www.softwareadvice.com/database-monitoring/) / ServicePilot Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # ServicePilot 2026: Benefits, Features & Pricing Wondering if ServicePilot is right for your organization? Our Database Monitoring Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview ServicePilot 4.4 [(7)](https://www.softwareadvice.com/website-security/servicepilot-profile/#reviews) Pricing Starting at $435.00 per month ### About ServicePilot ServicePilot is a high-performance IT monitoring system supporting highly detailed observability of critical applications, surveillance of thousands of devices, and analysis of millions of events. Combining real-time and historical metrics, traces, and logs for each technological stack (ITIM, NPM, APM, DEM, SIEM), ServicePilot helps troubleshoot IT issues before they impact your business. Wondering if ServicePilot is right for your organization? Our Database Monitoring Software selection experts can help you in 15 minutes or less. ## ServicePilot User Interface ## Popular ServicePilot Alternatives Main Product ServicePilot 4.4 [(7)](https://www.softwareadvice.com/website-security/servicepilot-profile/#reviews) Ratings Breakdown - 4.43Ease of use - 4.0Value for money - 5.0Customer support - 4.57Functionality Pricing Starting at $435.00 per month Get Price Alternative Product [ManageEngine OpManager](https://www.softwareadvice.com/it-management/manageengine-opmanager-profile/) 4.5 [(294)](https://www.softwareadvice.com/it-management/manageengine-opmanager-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.63Value for money - 4.55Customer support - 4.59Functionality Pricing Starting at $95.00 per year Get Price Alternative Product [Site24x7](https://www.softwareadvice.com/cloud-management/site24x7-profile/) 4.7 [(351)](https://www.softwareadvice.com/cloud-management/site24x7-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.48Value for money - 4.49Customer support - 4.61Functionality Pricing Starting at $10.00 per month Get Price Alternative Product [ManageEngine NetFlow Analyzer](https://www.softwareadvice.com/network-monitoring/manageengine-netflow-analyzer-profile/) 4.4 [(89)](https://www.softwareadvice.com/network-monitoring/manageengine-netflow-analyzer-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.82Value for money - 4.71Customer support - 4.65Functionality Pricing Starting at $245.00 one time Get Price Alternative Product [ManageEngine OpUtils](https://www.softwareadvice.com/network-monitoring/manageengine-oputils-profile/) 4.4 [(129)](https://www.softwareadvice.com/network-monitoring/manageengine-oputils-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.65Value for money - 4.62Customer support - 4.54Functionality Pricing Starting at $138.00 per year Get Price Alternative Product [PRTG](https://www.softwareadvice.com/server-monitoring/prtg-network-monitor-profile/) 4.6 [(255)](https://www.softwareadvice.com/server-monitoring/prtg-network-monitor-profile/reviews/) Ratings Breakdown - 4.43Ease of use - 4.34Value for money - 4.22Customer support - 4.47Functionality Pricing Starting at $179.00 per month Get Price ## ServicePilot Pricing and Plans Starting price: $435.00 per month Free Trial Free Version Basic $435.00 usage based, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ServicePilot Features - Popular features found in Database Monitoring Alerts/Notifications Anomaly Detection Historical Trend Analysis Prioritization - More features of ServicePilot Activity Dashboard AI/Machine Learning Alerts/Escalation Analytics API Availability Testing Bandwidth Monitoring Capacity Management Capacity Planning Charting Cloud Backup Collaboration Tools Continuous Monitoring Correlation Analysis CPU Monitoring Customizable Dashboard Customizable Reports Dashboard Dashboard Creation Data Aggregation Data Analysis Tools Data Import/Export Data Visualization Diagnostic Tools Drag & Drop Email Alerts Email Monitoring Endpoint Management Event Analysis Event Logs Event Tracking FTP Monitoring Incident Management Incident Reporting Indexing IT Monitoring IT Reporting KPI Monitoring Log Analysis Log Collection Log Management Mail Server Monitoring Maintenance Scheduling Monitoring Network Analysis Network Monitoring Network Provisioning Network Resource Management Performance Analysis Performance Management Performance Metrics Performance Monitoring Predictive Analytics Real-time Alerts Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Real-Time Updates Reporting/Analytics Reporting & Statistics Resource Management Root Cause Analysis Search/Filter Server Logs Server Monitoring Service Level Agreement (SLA) Management Simple Network Management Protocol (SNMP) Summary Reports Threshold Alerts Transaction Monitoring Trend Analysis Troubleshooting Troubleshooting Reports Uptime Reporting Virtual Machine Monitoring Visitor Tracking Visual Analytics Website Analytics Widgets ## ServicePilot Integrations Webhook Relay Integration rated undefined from -1 review Nimble Integration rated undefined from -1 review Riak Integration rated undefined from -1 review Joomla Integration rated undefined from -1 review WordPress Integration rated undefined from -1 review Trellix Endpoint Security Integration rated undefined from -1 review See all 53 integrations ## ServicePilot User Reviews Overall Rating 4.4 Ratings Breakdown 5 43% 4 57% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.4 Value for money 4.0 Customer support 5.0 Functionality 4.6 Have you used ServicePilot and would like to share your experience with others? AA Aiden A. Verified reviewer Computer Software 11-50 employees Used monthly for less than 12 months Review source Reviewed December 2024 A Versatile Solution for Streamlined Service Management 4 Ratings Breakdown 4 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Service Pilot has a comprehensive feature list that contains everything you could need in a service management tool. I have used it briefly in preparation for a personal project, and used it as a user. Cons: There seems to be fairly limited integration features as well as a complex initial setup process that may make some users stray away. Read More JF Jolivet F. Verified reviewer Insurance 201-500 employees Used daily for more than 2 years Review source Reviewed June 2021 Efficient and very professional product 4 For over 10 years, we have used ServicePilot to monitor our entire Wan and Lan network as well as for our IBM mainframe business. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: For ease of installation and customization as well as very good support. ServicePilot allows you to supervise and automate a wide range of products from different brands. Cons: There is not much to reproach this product, the slightest problems encountered are quickly resolved by the support. Reasons for choosing ServicePilot For the price and the support that did not hesitate to travel for the implementation and adaptation to our needs. Read More TB Thierry B. Verified reviewer Information Technology and Services 10000+ employees Used daily for more than 2 years Review source Reviewed June 2021 Supervision like you need. 4 Support is very important and easy to reach, the team are always available for help! Tjis is very important when we install it few years ago, and support team was near us all days where we need help! Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: This software could be defined with your specific configuration it's not a standard we can build exactly what we need Cons: For real time statistics on check call quality when you system is big for telephony sometime it's slow when you need to active filter Reasons for choosing ServicePilot Because we can build our supervision like we need ! Read More SL Sylvain L. Verified reviewer Facilities Services 10000+ employees Used daily for more than 2 years Review source Reviewed June 2021 great supervision tools 5 Fast and effective Ratings Breakdown 5 Ease of use 3 Value for money 5 Customer support 4 Functionality Pros: Servicepilot is complete in terms of supervision, the advantage is the creation of packages and the ability to monitor all equipment Cons: The negative points are the use of shortcuts, the inability to modify a packaged view Reasons for choosing ServicePilot The maneuverability of the product and the fact that it manages a lot of equipment. The supervision of the TOIP Cisco, Avaya etc see teams/skype is a plus Read More FE Frederic E. Verified reviewer Insurance 5001-10000 employees Used daily for more than 2 years Review source Reviewed July 2021 Very Good Product of Supervision 5 le service est très réactif et est capable d'intégrer rapidement de nouveaux équipements au travers de packages adaptés Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: La simplicité du produit, les nombreux constructeurs disponibles dans les packages, la possibilité de créer ses propres packages Cons: Les nouvelles versions sont parfois pas totalement testées et la migration est parfois compliquées Read More FR Frederic R. Verified reviewer Health, Wellness and Fitness 1001-5000 employees Used daily for less than 2 years Review source Reviewed June 2021 Service Pilot 5 Nous sommes très satisfait de la solution et du support Service Pilot qui nous aide avec beaucoup de réactivité et compétences Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: La rapidité de mise en oeuvre, les fonctionnalités de la solution et les différents wigdet qui facilitent l'intégration. Cons: La prise en main de la solution nécessite une période d'apprentissage et d'adaptation. Reasons for choosing ServicePilot L'approche innovante et la relation avec les équipes commerciales et techniques de Service Pilot Read More OV Olivier V. Verified reviewer Computer Networking 10000+ employees Used other for more than 2 years Review source Reviewed June 2021 ServicePilot, the great swiss knife 4 ServicePilot is mostly used for our end customers voice monitoring and quality. Real benefit in visibilty. Is able to detect security issues on voice networks. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: Ease of use and deploy. Flexibility. Customizability. Performance. Perpetual improvements. Support team availability and efficiency. Cons: request knowledge of products that will be monitored by this software. Must practice regularly to be efficient with the product. Reasons for choosing ServicePilot Less expensive than proprietary software. Multi technologies embedded (Network, Voice, Securtity,...) Read More Showing 1 - 7 of 7 Reviews ## Other Top Recommended Database Monitoring Software [MySQL](https://www.softwareadvice.com/machine-learning/mysql-profile/) **4.6** (2095) Recently recommended **0** times [Oracle Database](https://www.softwareadvice.com/data-governance/oracle-database-profile/) **4.6** (473) Recently recommended **0** times [MongoDB](https://www.softwareadvice.com/bi/mongodb-profile/) **4.7** (469) Recently recommended **0** times [Datadog](https://www.softwareadvice.com/bi/datadog-profile/) **4.6** (360) Recently recommended **0** times Stuck Between Options? Our experts can help you compare ServicePilot with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice