The ability to auto-resolve issues on PagerDuty when the monitors become healthy increases my productivity (especially when I want to go back to sleep, haha!).

Managing multiple schedules is charmingly easy. Receiving and responding to pages is simple, with a mobile interface that you can still use through bleary-eyed 3am wake ups.

Some menus are confusing and options are sometimes hard to find.

The pricing is reasonable, and the phone and SMS alerting options work well, even in New Zealand.

But this is more of a problem of our requirements rather than a limitation of the software.

Very good, has assisted in ensuring I provide good customer service as well as life-saving support.

PagerDuty has many integrations which allows us to setup alerts just by choosing the application, which is a great thing for small teams where development costs are very high.

It maintains history of alerts, it has good customer support, the resolution note's can also be added against the alert.

We use PagerDuty for our on call rota. It was my first experience of such software and I would recommend it to others for its list of features and general ease of use.

Fully satisfied with this product, for such a price a really good application. Easy to setup, maintain and use.

Based on my past experience I would really recommended tool for people who support the system infrastructure in-fact very honest I have recommended this to couple of people who did not use this too.

We can see the history of alerts and to come to a conclusion and fix it for a long term. They have a great support team.

It has integrations with Slack and email, which helps a lot in notification and resolving incidents collaboratively. The mobile version is a great help as well.

No audit logs to see who made changes and what the changes are. Lack of features in the PagerDuty slack plug-in as compared to other alternatives such as OpsGenie.

We've used PagerDuty for quite some time now and although no one loves to receive an alert it has revolutionized our ability to provide 24/7 support to our clients.

PagerDuty lets us centralize our notifications, with a good and reliable degree of user control over how pages are delivered. It integrates well with a vast panoply of other services.

The notifications are clear and concise, it is easy to respond to, mute and investigate alerts. The apps interface is sleek and easily understandable.

Great features and easy to use interface. Notification can be configured with multiple sources.

The word service itself is misleading for the users.

The administration portal schedule is very confusing and hard to set up for global workflows.

Very fast and reliable notifications. The mobile app is great to use for acknowledging and resolving pages.

An Excellent Service for Orgs with complex alerting needs.

Billing is difficult to deal with. Cancelled our account and kept billing us.

The first impression with Papertrail is that it's pretty much completed and easy to use with simple steps for new users.

Free logging for our discord and other web scrapers. Use it to report any errors.

No built-in analysis feature, we have to export the log manually for analysis.

Quick and basic solution for centralized logging.

The ability to have multiple machines per host is really nice feature. Additionally, the ability to send errors by email, webhook or with any other integration is nice too.

Easy to integrate: It took only 30 minutes to integrate Papertrail with our application. There are step-by-step instructions to integrate Papertrail with your app in most web servers/frameworks.

We’re able to keep track of key transactions logging and debugging errors faster and more efficiently.

PaperTrail does the trick for log aggregation, it may not be quite as fully featured as others but the price makes up for it. For basic log aggregation it works well and has a decent search mechanism.

Papertrail helps solve the issue by providing a pipeline to a clean UI and tools to make it easy to debug and keep visibility of key application transactions.

It saves and shows logs according to your need, so it helps user saving lots of time and effort. The software is very useful and stable, so I would recommend this to others.

Helps consolidate logging in today’s containerized world.

This complaint is more about my own knowledge base and less of an issue with the software.

Good price, overall good general functionality. Product performs well and was easy to setup.

It’s cost structure was confusing at first and we spent our quota too quickly.

US Dollar

PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monitoring aggregation, event grouping, real-time collaboration, mobile incident management, user reporting and live-call routing. It is suitable for support teams, engineering teams, NOC and system administrators of all sizes.


Users get the full-stack visibility and actionable insights of applications, infrastructure and services from a centralized place. On-call scheduling enables organizations to manage resources on critical apps and services that need aid. The collaboration feature enables project members to get real-time notifications through preferred channels.


PagerDuty offers integration with over 150 monitoring tools, deployment and ticketing tools. It enables users to get alerts by phone, SMS, email and mobile apps for iOS and Android. PagerDuty is available through annual or monthly subscription options.



LongDescription

Data Aggregation

IT Monitoring

Mobile Alerts

Email Alerts

Access Controls/Permissions

Real Time Monitoring

Single Sign On

Project Management

Scheduling

Problem Management

CPU Monitoring

Self Service Portal

Network Analysis

Performance Metrics

Issue Management

Role-Based Permissions

Real Time Notifications

Workflow Management

Email Management

Reporting & Statistics

Knowledge Base Management

Reminders

Service Level Agreement (SLA) Management

Issue Tracking

Incident Reporting

Dashboard

Root Cause Analysis

Alerts/Escalation

Real Time Reporting

Monitoring

Prioritization

Incident Management

Mail Server Monitoring

Third Party Integrations

Maintenance Scheduling

Inventory Management

Alerts/Notifications

Data Storage Management

IT Reporting

Performance Monitoring

Task Management

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

PagerDuty

Live Online

Webinars

Documentation

Videos

Papertrail is a cloud-based log management solution that helps businesses consolidate and monitor application logs, text log files and Syslogs. Supervisors can detect anomalies within system activity and application performance and receive real-time summaries with detailed timestamps, graphs and charts to initiate troubleshooting processes.

Papertrail’s built-in search functionality utilizes query syntax methodology to filter data across multiple sources, including applications and servers. Administrators can configure role-based permission levels and access rights, restricting specific users to view, edit or delete information. Additionally, users can configure automated backups and store data archives on a centralized platform.

Papertrail comes with an application programming interface (API), which allows businesses to integrate the system with several third-party solutions, such as Slack, PagerDuty, Librato and more. It is available on monthly subscriptions and support is extended via email.

Charting

Event Logs

Audit Trail

Threshold Alerts

Data Visualization

Log Collection

Archiving & Retention

Server Logs

Application Management

Diagnostic Tools

Reporting/Analytics

Search/Filter

Network Monitoring

IP Filtering

Activity Dashboard

Log Analysis

Activity Monitoring

Log Rotation

Real-Time Monitoring

Anomaly Detection

Visual Analytics

Correlation Analysis

Audit Management

Compliance Tracking

Log Parsing

Remediation Management

Data Analysis Tools

Pattern Detection and Recognition

Web browser (OS agnostic)

$7
1 GB/month
1 week search
1 year archive

$18
2 GB/month
1 week search
1 year archive

$35
4 GB/month
2 weeks search
1 year archive

$75
8 GB/month
2 weeks search
1 year archive

$150
16 GB/month
2 weeks search
1 year archive

$230
25 GB/month
2 weeks search
1 year archive

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