About Papertrail

Papertrail is a cloud-based log management solution that helps businesses consolidate and monitor application logs, text log files and syslogs. Supervisors can detect anomalies within system activity and application performance and receive real-time summaries with detailed timestamps, graphs and charts to initiate troubleshooting processes.

Papertrail’s built-in search functionality utilizes query syntax methodology to filter data across multiple sources, including applications and servers. Administrators can configure role-based permission levels and access rights, restricting specific users to view, edit or delete information. Additionally, users can configure automated backups and store data archives on a centralized platform.

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Supported Operating System(s):

Web browser (OS agnostic)

10 Reviews of Papertrail

Average User Ratings

Overall

4.20 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(2)

2

4 stars

(8)

8

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 10 of 10 results

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February 2019

Diego from Ascendant Compliance Management

Verified Reviewer

Company Size: 11-50 employees

Industry: Investment Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2019

Simple UI, just what you need for log management

I love how it is like having the terminal, but all your logs in one place. tail/grep is really all you need when reading logs, their autorefreshed ui and search does what I need, and having things like email alerts when certain keywords appear on certain servers is a nice feature

Pros

tail -f style by default. No need to refresh the screen to get new events. But also has nice search with special character to exclude terms, time range, etc

Cons

Nothing, all our team needed was a central place to get all our logs from, and papertrail did just that

March 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

March 2018

Used papertrail to log and monitor user devices and app usage.

We gain valuable insight into what our users and doing and experiencing by monitoring these logs. In certain situations where there's a live issues or outage, having live searchable data from our users is absolutely critical. My only gripe with Papertrail is that it's incredibly powerful but IMHO should be more intuitive, or have better training material to assist users in unlocking its full potential. We have a team of three developers who are competent enough to get what they need out of Papertrail, but I worry they may be missing out on some benefits we weren't even aware existed. Having software that you worry is too powerful for you to fully comprehend how your organization could benefit from it is a great problem to have though. Especially when it comes with an affordable price tag. This complaint is more about my own knowledge base and less of an issue with the software.

Pros

Gave us the ability to monitor devices based on usernames, device ID's, app versions, iOS versions, etc. Easy SQL searching and parsing. Gain the ability to create different visualizations based on predefined metrics but also allows for some customization. See user logs immediately as ours were set to upload every 10 seconds.

Cons

Not very user friendly for new users. There's certainly a learning curve to get started. Depending on how your logging has been setup there can also be a lot of noise to sort through, making the overall experience cumbersome. Most of this is due to sheer volume of data being collected, which is a self imposed problem but it'd be nice to get more support regarding how to handle this or having built in tools to filter out duplicate data points. Users have the ability to setup predefined queries which helps cut down on some of unneeded data, but as mentioned there's a steep learning curve and not very much documentation to go off of.

December 2019

Hung from OnSolve

Company Size: 201-500 employees

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

December 2019

My review

Pros

Intuitive UI, easy to use and setup. I can integrate papertrail to my app rapidly. It saves me a lot of time for troubleshooting issues.

Cons

Do not have the on premise (Self-Hosted) version.

Reasons for Choosing Papertrail

on premise version

February 2017

Kevin from SpringAhead

Company Size: 51-200 employees

Industry: Accounting

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2017

Nice log aggregator

PaperTrail does the trick for log aggregation, it may not be quite as fully featured as others but the price makes up for it. For basic log aggregation it works well and has a decent search mechanism.

Pros

Good price, overall good general functionality. Product performs well and was easy to setup.

Cons

The search functionality could be beefed up, they have a variety of options but based on the UI it isn't always obvious.

July 2018

Anonymous

Verified Reviewer

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2018

Useful, Very Insight ful tool, with erespect to Heroku APP

Event logs, debug logs of application (Custom applications running on Heroku)

Pros

Good Insight on debug logs, and event monitoring, Provides high lithed view of the errors in the application.

Cons

Monitoring database events, there is scope for improvement on monitoring the database level events/logs/deadlocks.

December 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2019

Quick and basic solution for centralized logging

We use this to aggregate log for our microservices app. The integration process is simple and straightforward, but analytic feature should be improved.

Pros

Easy to integrate: It took only 30 minutes to integrate Papertrail with our application. There are step-by-step instructions to integrate Papertrail with your app in most web servers/frameworks.

Cons

The UI is pretty basic. No built-in analysis feature, we have to export the log manually for analysis.

April 2020

Jonathan from jimender2

Company Size: 51-200 employees

Industry: Computer & Network Security

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

April 2020

Papertrail

Free logging for our discord and other web scrapers. Use it to report any errors.

Pros

The ability to have multiple machines per host is really nice feature. Additionally, the ability to send errors by email, webhook or with any other integration is nice too.

Cons

Nothing big that I have discovered yet. The only feature that I wish for is that they would update the npm module.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

4.0

December 2018

Great way to catch logs if you're on top of things.

Pros

It is easy to link Papertrail to applications and search logs for the given log storage time.

Cons

We only keep logs for 24 hours, and then we store them in S3. It is very difficult to search through these logs since they are broken up into one hour chunks and all mixed together. Though I understand if that is outside of Papertrail's control.

March 2020

Phuong from freelance

Company Size: 1 employee

Industry: Computer Software

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2020

Papertrail Review

Pros

The first impression with Papertrail is that it's pretty much completed and easy to use with simple steps for new users. It saves and shows logs according to your need, so it helps user saving lots of time and effort. The software is very useful and stable, so I would recommend this to others.

Cons

The price is not very competitive. I would like to have more features with this price.

May 2020

Jose F. from Koombea

Verified Reviewer

Company Size: 51-200 employees

Industry: Internet

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

May 2020

Helps consolidate logging in today’s containerized world

We’re able to keep track of key transactions logging and debugging errors faster and more efficiently.

Pros

With today’s web infrastructure relying on multiple containers, it means that logs generation speed has multiplied and it makes it difficult to debug and trace core functionality. Papertrail helps solve the issue by providing a pipeline to a clean UI and tools to make it easy to debug and keep visibility of key application transactions.

Cons

It’s cost structure was confusing at first and we spent our quota too quickly. It required us to rethink what to log and what not to log, which isn’t necessarily a bad thing.