Papertrail

RATING:

4.33

(12)

About Papertrail

Papertrail is a cloud-based log management solution that helps businesses consolidate and monitor application logs, text log files and syslogs. Supervisors can detect anomalies within system activity and application performance and receive real-time summaries with detailed timestamps, graphs and charts to initiate troubleshooting processes. Papertrail’s built-in search functionality utilizes query syntax methodology to filter data across multiple sources, including applications and servers. Administrators can configure role-based permission levels and access rights, restricting specific users to view, edit or delete information. Additionally, users can configure automated backups and store data archives on a centralized platform. Papertrail comes with an appli...

Papertrail Pricing

$7 1 GB/month 1 week search 1 year archive $18 2 GB/month 1 week search 1 year archive $35 4 GB/month 2 weeks search 1 year archive $75 8 GB/month 2 weeks search 1 year archive $150 16 GB/month 2 weeks search 1 year archive $230 25 GB/month 2 weeks search 1 year archive

Starting price: 

$7.00 per month

Free trial: 

Available

Free version: 

Available

Papertrail destination settings
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Papertrail Reviews

Overall Rating

4.33

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 12 reviews

User Profile

Diego

Verified reviewer

Company size: 11-50 employees

Industry: Investment Management

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2019

Simple UI, just what you need for log management

I love how it is like having the terminal, but all your logs in one place. tail/grep is really all you need when reading logs, their autorefreshed ui and search does what I need, and having things like email alerts when certain keywords appear on certain servers is a nice feature

Pros

tail -f style by default. No need to refresh the screen to get new events. But also has nice search with special character to exclude terms, time range, etc

Cons

Nothing, all our team needed was a central place to get all our logs from, and papertrail did just that

Anonymous

Company size: 201-500 employees

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

March 2018

Used papertrail to log and monitor user devices and app usage.

We gain valuable insight into what our users and doing and experiencing by monitoring these logs. In certain situations where there's a live issues or outage, having live searchable data from our users is absolutely critical. My only gripe with Papertrail is that it's incredibly powerful but IMHO should be more intuitive, or have better training material to assist users in unlocking its full potential. We have a team of three developers who are competent enough to get what they need out of Papertrail, but I worry they may be missing out on some benefits we weren't even aware existed. Having software that you worry is too powerful for you to fully comprehend how your organization could benefit from it is a great problem to have though. Especially when it comes with an affordable price tag. This complaint is more about my own knowledge base and less of an issue with the software.

Pros

Gave us the ability to monitor devices based on usernames, device ID's, app versions, iOS versions, etc. Easy SQL searching and parsing. Gain the ability to create different visualizations based on predefined metrics but also allows for some customization. See user logs immediately as ours were set to upload every 10 seconds.

Cons

Not very user friendly for new users. There's certainly a learning curve to get started. Depending on how your logging has been setup there can also be a lot of noise to sort through, making the overall experience cumbersome. Most of this is due to sheer volume of data being collected, which is a self imposed problem but it'd be nice to get more support regarding how to handle this or having built in tools to filter out duplicate data points. Users have the ability to setup predefined queries which helps cut down on some of unneeded data, but as mentioned there's a steep learning curve and not very much documentation to go off of.

Hung

Company size: 201-500 employees

Industry: Computer Software

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

December 2019

My review

Pros

Intuitive UI, easy to use and setup. I can integrate papertrail to my app rapidly. It saves me a lot of time for troubleshooting issues.

Cons

Do not have the on premise (Self-Hosted) version.

Reasons for choosing Papertrail

on premise version

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

August 2022

Quickly monitor, filter your logs and get notified about errors

Pros

We use Papertrail for monitoring all of our micro services. It's really convenient to get an overview of the state of a service, quick and easy to filter through logs and to set up alerts for warnings or errors. Because of its integration with Heroku, adding Papertrail to a new service can be done in just a few clicks.

Cons

It may be difficult to use some functions without prior software development knowledge. The syntax for filtering logs differs from the one used to set up alerts (with the latter being regex).

Kevin

Company size: 51-200 employees

Industry: Accounting

Time used: Less than 2 years

Review Source: Capterra 

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

February 2017

Nice log aggregator

PaperTrail does the trick for log aggregation, it may not be quite as fully featured as others but the price makes up for it. For basic log aggregation it works well and has a decent search mechanism.

Pros

Good price, overall good general functionality. Product performs well and was easy to setup.

Cons

The search functionality could be beefed up, they have a variety of options but based on the UI it isn't always obvious.