Risk Management

I love it, I'm able to track my data greatly.

Pros

I love receiving the daily automatic reports. I don't even have to log in to get my updates. The customer service is also outstanding.

Cons

I still don't know how to get the incident reports. However, the daily report is enough for me.

ALA performance

ala provides us with the tools to create a resident file and stay in compliance.

Pros

ease and that state licensing approves it. customer service is great.

Cons

the medication section . it is cumbersome and is not friendly for clinicians to whom we present request for reconciliation or review. the software captures and saves all meds that are entered into the system and does not have a feature to archive so it is not possible to generate a clean current list of active meds. it also does not archive old orders. we have a lot of order changes. there should be a way to segregate so that a current list of accurate meds is provided. also, the assessment tool is good but should also be a stand alone . the full service plan is not often needed but the basic assessment is. currently , the assessment function does not capture any notes or instructions. additionally, not all facilities use a point system. this is confusing to customers. the face sheet does not always put the alternate resp party contacts in the right order. it should be specific so we can choose what shows up on face sheet. needs to add a specific section for annual vaccines and calendar of office visits- which dr is seen, date, etc.

Straightforward EHR Software

Again, the system is very straight forward and easy to use and the amount of support I've received from [SENSITIVE CONTENT HIDDEN] has been amazing.

Pros

The product is extremely easy to use and very straightforward.

Cons

In my opinion, the biggest downfall is the lack of data checks and required fields throughout the system. While I agree that not everything is required, there should always be some amount of mandatory data. AL Advantage doesn't have anything in place to prompt you if certain fields were missed or keyed in the wrong format.

Resident Care Director

Each section should be able to write individual responses - several areas not able to - Can not tweek the program enough to fit our facilities needs (example - the fall follow up - is a set amount of time - we should be able to tweek it to how ever long we need it). When looking at archived residents - should be easier to read notes - not have to reinstate them to read them. I often find that residents have "unit" and "sex" categories changed on the resident info page - these should have a question before changes are made to the info page - too easy to change with one key stroke. Is there a written manual for all the features of the program?

Pros

fairly easy to use

Cons

can not individualize enough

Excellent internet based software, updates and intuitive UI a little behind

We've been with the company from the beginning and have seen positive, but slow, progress. We use it mainly for MARs and Facesheets. It's too clunky and not user friendly enough at this point to use on tablets. As stated above the customer service is awesome!

Pros

I love that it's built specifically for the industry. Face-sheets and MARs are equipped with the exact information needed. Customer support is on top of things, very quick to resolve issues and respond.

Cons

The UI is a little behind for online software. Seems like the web page could fill up the screen better, there are wide columns on either side. It can be really slow to respond or load and there seem to be a lot of steps involved sometimes, for example just to print the MARs. An app based software would also be great to be used on tablets! It would be nice to have a drop down menu of medications, doses and general directions, it would make entering MARs much faster. Also an electronic MAR would be awesome as well! Where each med-tech had a login and could digitally sign for meds.