We have made a great difference in our documentation and our careplans with AOD . I do a lot of teaching with this system and enjoy it

Once a person is using the software they generally have no problems. It has many areas that are useful in LTC. When I put in a issue the response is fantastic and I have learned a lot from support. I liked the last webinar because it focused on LPC not Matrix care which helps a lot.

Need more ability to change the system on this end. Makes for faster fixing things. If I get someone on the phone with someone who does not know LPC it makes for misunderstandings as they do not understand that we do not have all the same feature.

In the years we have used the software there have been some great updates, some state/federal updates, but no matter what issues come up support is always willing to listen and re-teach when needed.

MatrixCare LPC is generally easy to use and implement. Contains most if not all of what a CCRC will need to run their business.

There are some clunky issues integrating different companies. For example even if a resident has an active admission in one company a discharge in a separate company will cancel all resident appointments. Another example would be even though profiles are shared, some attachments are not like hospital records, which would have to be uploaded in two different areas or downloaded and emailed to another part of the campus/etc.

While it would be nice to be able to pick up the phone and call them (sometimes) they are pretty responsive via email. It would be nicer to have more access to them during evenings (I'm on the west coast) and maybe Saturday or Sunday. The one or 2 times I've had to call them after hours for an emergency they have been very qucik to respond, and the person that responded was the person who was able to assist straight away.

When we had all aspects of our business been run through it (EHR,HR, Payroll, A/R, A.P. GL, POS) it was easy to administer as there is only one spot to setup, now that we have other systems its getting a bit more convoluted!

More robust POS with a better GUI (we did use Retail tracker for a number of years) The GUI for the Med records could be more user friendly/intuitive! Pricing is on the high side, I do see they have come out with a "tier" system which may benefit us a bit better.

Overall using MatrixCare has been a good experience. They are working to update the software in many areas to keep up with the market. When you have an issue technical support is quick to respond and try to help resolve the problem. The bad side of that is if technical cannot fix the problem immediately it gets passed on to research and you seldom get updated on the progress from there on.

I like that it encompasses all of the facets of our businesses. It includes demographics, the medical chart, financial, point of sale and inventory. With Matrix you can have one software package that feeds information into other modules which reduces double entry and possible errors.

There are areas of the software that need to be upgraded. There are functions that are needed that have not been written into the programming so you have to find other ways of supplying data to your users or it will take them five key clicks when two should be enough.

We haven't realized the benefits quite yet. Too early. Poor training. Poor implementation, partially due to Covid. Difficult software to self teach even with the computer resources.

We are new to using My Chart in AL and MS. We like the ease of documenting for the CNAs. A perfect way to capture all the needed information.

We don't know what we don't know. Poor training plan and implementation. We are not utilizing the platform to its full potential and paying a lot of money. Difficult to navigate from certain screens to the next. Not a big fan.

My overall experience is positive. The support staff is very knowledgeable and is to contact with issues that arise. They are also helpful when I need reports and at times have had to create reports. Training new employees on the software is relatively easy as well. I also like the ability to review documents prior to updating, to ensure all is done correctly.

The Matrix system is easy to use. I was not here when it was originally started. I have now been using it for 16 years. The modules work together well. When the Census is updated the billing software is tied together to make the process easy. I like being able to drill down and find details in the General Ledger. I like the updates are usually smooth.

We don't use all the features, as there are so many. We had thought about utilizing the payroll piece, but decided against it when it came to find out we would be responsible for filing the taxes. The only thing I find frustrating is that 2 people can't be on a record at the same time. I have to wait for someone to close before I can review and discuss issues.

Very helpful and quick support personnel. They make life easy.

Billing:- I use 1st/3rd party and using it since 2013 and so far don't have major problem using and exploring it. CIP and Fixed Assets:- The CIP is just for recording the data. Other than that anything you want to do with the data you have to save it and do it in Excel. It needs to include some features to get reports by projects and be able to transfer the data to fixed assets instead of doing manual journal entries which is time consuming.

It freezes frequently but not sure if it is from the server but we use cloud. The support staff can't tell you exactly what happened when you have some problem but they are good in resolving it.

We enjoy having everything on one platform eliminating the need to import and export all the time.

One of the things I like most about MatrixCare is the All-In-One software platform. You can go from producing Year-End Financials to scheduling a ballast replacement to adding a Payroll bonus to billing a resident for wound care in seconds all within the same software.

The item I like least about the software is the ability to find easy answers to "How to..." questions. It is very frustrating when looking for answers on the Community Support or Help sites, they are NOT user friendly. I don't want to read 100 blog entries in order to figure out I should probably watch one these 15 video's to figure out which one I need.

ive been using the MC LPC system in some form (AIM,AAOD,AOD,MC) for nearly 20 years. ive seen it evolve and conform to the industry unlike any other platform out there. I have been a member of the CAB since it began and seen the work of that team change the software positively many times.

my favorite thing about the software is that it simply does more, more than any other package, to truly move to a paper free environment MC LPC is the product that gets you there. also the customization and relationship of the vendor and the client.

because of the amount of data, the system will frequently not run at a decent pace for the users. this causes some discord with the users. better reporting would be the only want/need

We are trying to make it easier for the staff to document all that is needed while spending as much time as they can with the residents.

The ability to write ID notes from all over the system and the ability to be in something, but use a link to review other information and then go right where you left off.

The physician order module to remove the time codes and make it easier for staff to remember to add information to an order. We implemented years ago and set up the system with the best practices at that time. Seeing now how some companies are doing things can be frustrating. I wish we would have a best practices for now explained and someone to help keep up with this.

Customer service is exceptional and they have a fantastic number of experts that can assist with your questions and even with brainstorming different setups in the software.

We operate a life planning community with the need for facility management in both licensed and unlicensed settings. We like the operability across all of our level of care and the ability for the patient chart to stay within one software.

Integrations with other software products are very expensive. They offer a number of other software solutions for needs such as retail sales, meal tracking, etc. that are not fully integrated.

I was able to do my job very quickly. It's hard to use at first, but I really loved using it after I understood it well. It's very organized as well. I wish I knew how to make software like this.

- Organized - Flexible in types of reports you want to run - Support team is great - You can use it anywhere as long as you have Internet

- Some of the calculations were incorrect, so you have to make extra steps to make it work properly - Some features, that made it very easy to use, like for rate increases, you need to buy them, otherwise it would take hours to find the residents that are up for a rate increase.

My overall experience with Matrixcare Life Plan Community has been incredible. I really like the how to documents and the webinars. The platform is a great tool for resources needed for training newly onboarding staff members.

One of the features that is most impactful about the platform is the data analytics. The ability to do a dip dive into the data is awesome.

The feature that I feel could be improved on would how the system lags sometimes. As the clinical system administrator, I receive calls from end users often complaining about the slowness of the system.

that it is "clunky" and old fashioned but gets the job done

I like audit trails and would like to have with other pieces of the software.

Too many screens to go through to get what you want. Favorites helps, but would prefer less clicks. I think we have not fully implemented nursing pieces that may help, but this is their biggest complaint. Order entry with mart time code and then entering vitals on emars are the other complaints. I think sometimes where to build items or turn on items is not always intuitive

The experience has been very good.

Matrixcare LPC is user friendly and has a lot of features that are useful across all levels of care -AL,IL,MS etc. It has good reporting as well within the software and the team also has the ability to assist with custom reporting as well. The customer support is also very good.

Currently with our organization, Matrixcare does not work with Single Sign On, as opposed to other softwares that we are using. It is another extra password to remember.

Mostly positive. We were with the former AOD that was purchased by MatrixCare. I think they are currently going through some growing pains.

It is a very robust software that has many features that we are continuing to learn.

For the accounting portion, the reporting section is lacking. I would also like for them to work on the print function. You have to select a printer before it will build a report....I would prefer to build the report and then get to choose where I would like for it to print.

It has not been a good experience. I have use other software that is much more user friendly.

I like the feature that allows update of the nursing assistant care guide from within care plan, even though often

The software is difficult to navigate, many steps to get to what I need. Support is not always timely. It is difficult to customize the product after having it for a while ( not initial set up). I can not transmit to CMS directly from the software.

We have a great relationship with the team and appreciate their quick communication when needed.

The ability to progress through the program with ease is do important in a busy medical building. Our nurses are busy caring for patients and appreciate the user friendly product we provide for them.

The software could be better in the area of physician orders entries which I s as m hoping is coming in the next update.

I am very comfortable using this product, and I appreciate having access to updates and training.

I use a lot of the reports in my role. The doc codes make charting easier. Ability to do mass order entry and mass ID note entry makes our jobs easier.

The links are finicky. The speed could be improved.

Excellent. Highly recommend the annual conference also. Very educational. Best service and experience.

Customer Service and Support is excellent. They are very responsive and help to customize the software to our business needs. Client Care Community is very helpful.

Report writing functionality could be more user friendly. Speed on the Cloud can be slow when running reports.

Ability to retrieve patient data with ease. Our CNAs are able to easily enter their documentation after a reasonable orientation to the software.

There are many features available to make data entry easier and more efficient, however, current staff were not employed when initial training was done. The Help feature is not easy to navigate.

This software has great potential capabilities for the Business Office of a LIfePlan Community. They are continually improving the product and their service is top notch.

There are too many places that you need to duplicate data in multiple screens for the finance pieces of operations to work correctly.

As more modules become automated it is nice.

There are many functions that take a lot of "clicks" to complete a task. There are some things functionally that if you make a small mistake you are unable to back track and fix it, like infection tracking and TITO.

Some features are user friendly, the flow of information to enter is easy to follow

Doing Retros… Doesn't seem to always pull and correct all the information, the cloud is slow at times and kicks you out.

The software is kept up to date for regulatory compliance and industry standards. Customer support is usually very good.

The Help text could be improved. Sometimes the upgrades cause issues.