AxisCare Software

AxisCare Software

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Find out more:

About AxisCare

As home care’s trusted all-in-one software solution for both single and multi-location home care agencies, AxisCare provides back-office and point-of-care solutions that help agencies in all 50 states and 10 different countries streamline operations, from intake to billing. AxisCare offers user-friendly scheduling, a GPS Mobile App, automatic invoicing, medication reminders, custom forms and reports, payroll and billing integrations, EVV capabilities, Veterans Affairs Billing, visit insights, and so much more. Built-in marketing and CRM features allow users to track revenue by referral source, analyze advertising methods, and track connections and relationships, allowing agencies to manage marketing efforts and offer a better return on investment. Easily schedule visi...

AxisCare Pricing

Flex Pricing: Your choice of A La Carte or All-Inclusive (per client)

Starting price: 

$150.00 per month

Free trial: 

Available

Free version: 

Not Available

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AxisCare User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 656 reviews

Anonymous

Company size: 201-500 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

September 2019

Makes Scheduling a Breeze

AxisCare makes home care business a breeze. From scheduling to plan of care updates to billing everything is seamless.

Pros

AxisCare is wonderful all around, but what I like most about it is the ease of scheduling clients. I am able to schedule sessions, change/cancel sessions, add in notes for those scheduled visits and so forth. AxisCare also allows users to easily set up and alter clients plans of care, alerts on birthdays, shows gaps in scheduling for clients and so forth. I have used many different types of software designed for home care agencies and AxisCare is one of the easiest ones to learn in my opinion. The customer service is also phenomenal.

Cons

AxisCare occasionally runs slowly, but those days are few and far in between. Other than that there are no cons for me.

william

Company size: 51-200 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

It's All About Relationships

It's all about relationships: [SENSITIVE CONTENT HIDDEN] etc etc....Thier team. This makes them a great part of our team and builds a long-term relationship, its not just a business agreement. It is very personal working with the team in TX, our needs are always addressed in an extremely quick manner and our concerns are addressed likewise. I had one office (started with Axiscare) i purchased another office (Generations) ... i compared the two for 8 months, i finally had to make the right decision which was to switch to Axiscare in both offices.... have NEVER regretted that decision. They have been partners in my success from the beginning, and will continue to be so.. Wil

Pros

The Axis care team, is great, and although the presentation and system may not be as "flashy" as other software's, it is by far the best i have used. Also, on top of that the team is always there to both help and be-friend us. Not just for business, but also for personal enhancement and friendship.

Cons

What things i did not like, i brought up as concerns, and they have always resolved the issues, or placed a change order in to resolve the software change desired.... no cons at this time.

Reasons for choosing AxisCare

same as previous comments

Reasons for switching to AxisCare

It was a 2nd office i purchased 0- they had used generations for 10 years, it took about 87-8 months to make the decision to switch... honestly axiscare was simply better and more responsive and the costs were more adaptable to my changes.... i wanted to pay more if i make more, pay less if i make less.... axiscare has this flexibility - which means they are vested in my success, and their success is vested in my success... we are partners in a way, not just vendors to each other.

Isaac

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2022

Great product

Fantastic.

Pros

The ability to customize each feature based on the needs of the positions is highly useful. Also, the fact that AC was made by home health care owners, for home health care owners, means they know what matters.

Cons

The Forms section needs upgrading. Staff can't sign incident reports and the application for employment doesn't do us much good. We have to use other software for that.

Reasons for choosing AxisCare

I don't recall what other software we were looking at. We chose AC because it was recommended by others and they also seem to know the industry very well.

Reasons for switching to AxisCare

Clear Care had some major software deficiencies, one of which would have caused a med error had we not caught it. They also have to outsource their software development so changes are slow coming.

Response from AxisCare Software

Hi Isaac, Thank you for leaving this thoughtful review. We are so pleased to hear that AxisCare's customizability has benefited your agency. We are constantly improving our software, so your feedback is greatly appreciated. Thank you again for your review Isaac and we look forward to serving your agency for years to come! -The AxisCare Team

Replied July 2022

Bryan

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

June 2022

Axiscare-works about half of the time.

I have wasted up to an hour trying to input the same information over and over. Sometimes the input is eventually accepted-sometimes not. I work for a small non-profit agency and my supervisors have better things to do than act as tech support for Axiscare. Axiscare is being short-sighted by not to support end users more directly and not adding end user accessible troubleshooting features.

Pros

The Axiscare concept is certainly an improvement over the pen and paper home care client documentation we completed before Axiscare was adopted. When it works, Axiscare saves us valuable time by eliminating the need to fill-out paper forms and the software communicates the details of every client visit in real time.

Cons

The Axiscare software malfunctions about half of the time. The most frequent problem is refusing input. There is not any way to move on to the next step. Axiscare needs to add a reset or reload function that the user can readily access. Axiscare should offer tech support directly to each user via a messaging function outside. of the app itself and not just to an organization's supervisory staff.

Response from AxisCare Software

Hi Bryan, Thank you for your review of AxisCare. I am sorry to hear of the issues that you are reporting here. We highly encourage you to reach out to our Support Team for immediate assistance when you have these types of issues. You can call 800-528-6201 or email support@axiscare.com. In addition, we have live Support Chat available from any page in AxisCare. Simply go to the "?" icon at top right, click on it and put in a search team. The system will show a "Live Chat" button if you are unable to find a support article corresponding to your search or if you simply want to proceed to a live chat right away, just click on the button. Unfortunately, for caregivers, we do not offer direct support at this time. This is due to security surrounding personnel issues. Please have them contact your staff who can then reach out to our Support directly. Thank you again for being a valued AxisCare customer and we hope your future experience is better.

Replied June 2022

Catherine

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
4

Value for money

out of 5
2

Customer support

out of 5
4

Functionality

out of 5

May 2022

CW AxisCare

It's been a good experience but hard to use at first. Over time it became eerier just by trail and error

Pros

Organizes the schedule, updates the caregivers

Cons

It has a lot of features that are hard to find. Not user friendly

Response from AxisCare Software

Hi Catherine, I'm sorry to hear that you have found our software difficult to use. Our goal is to strike the balance between easy to use and equipped with all the features that empower you to successfully run your agency. We designed our software based on the experience of actual homecare agency owners, and have continued to develop with feedback from agency homecare owners and operators. It seems we missed the mark with you and we are sad to hear that. Please feel free to reach out to our Support Team (support@axiscare.com) with any specific changes you feel would be helpful in making our software easier to use. We would also be more than happy to discuss best practices, where to find the training you need, and anything else that will help you in your journey towards using AxisCare to empower your agency and help them provide better care.

Replied May 2022

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