CarexTech makes cloud-based software for senior care providers, including residential communities, home care agencies, hospice and adult daycare services. Their solution’s full suite includes electronic medical records (EMR), family engagement, activity scheduling, a volunteer database and marketing applications.
SMILE is CarexTech’s online communication and engagement platform that facilitates exchanges between patients, caregivers and families through an online, password-encrypted family portal. For example, appropriate staff can share messages and pictures with families whose relatives are living in the client’s long-term care facilities, enabling them to remain connected and informed about their relative’s well-being.
SMILE also includes a lead management tool to capture information, such as lead source and status, and allows the user to add lead-specific tasks. Report analytics include conversion rates, occupancy dashboards and activity utilization.
This solution is suited for clients of any size and can accommodate an unlimited number of users. SMILE is HIPAA-compliant, and can be accessed via any device with an Internet connection.