About Cliniconex

Cliniconex is an assisted living solution that lets medical professionals and senior care providers manage patient engagement and integrate the platform with external EHR solutions. It enables staff members to streamline operations related to appointment reminders, patient queue displays, booking notifications, outbreak notifications, and care plan reminders.


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9 Reviews of Cliniconex

Average User Ratings

Overall

4 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(0)

0

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 9 of 9 results

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April 2021

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2021

Cliniconex provides email, phone and text reminders to patients

We had unacceptable NO-Show rates, costing money for unfilled appointments; Implementation of reminders significantly reduced No-Show rates. We have used this product for almost 4 years. There was nothing else available at the time.

Pros

Easy to set up, and customize; on boarding process walks through options. Great customer service, quick response time. Easy to use for clients. Reminders are generally appreciated by clients. Different options for clients to choose phone, email or text reminders.

Cons

The cost is significant at $0.35 per reminder. Other vendors provide similar products (thought not as comprehensive) for less money ( $0.10 per reminder by text)

Reasons for Choosing Cliniconex

I am considering HealthMyself (Pomelo Health) for text reminders, as we have this platform connected to our EMR. It provides only email reminders as a base, with the option for text reminders as an add on. However, I don't think there an option for telephone reminders, and many patients (may include those more likely to forget appointments) can only receive telephone reminders to their home phones. (no email address or cell phone). So, I am likely to continue with Cliniconex for a small population, not using email and text reminders.

Response from Cliniconex

Replied May 2021

Hi there. Thank you for your review and feedback! We always appreciate honesty from our customers. While Cliniconex is priced as a premium product, our solutions are highly customizable. We adapt our software to your workflows not the other way around! We also charge per cycle or 3 communications. So, if you send an appointment reminder via text to a patient, that will include the initial message, their response and any follow-up instructions you may have. The best part? No character limits! We know you can have a lot of specific information you need to share with your patients.

January 2021

Nicole from Paramount Pediatrics

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2021

Review

We need to solve the problem of "we didn't know this appointment was in-person or by phone" as we do not have the capabilities to modify the reminders based on the appointment type.

Pros

The best feature about cliniconex is that it lets us know if the appointment reminder was sent, confirmed or cancelled in Accuro as a status. Without us having to look anywhere else.

Cons

I believe it is missing a key feature. As a multidisciplinary clinic we need to modify the appointment reminders be sent based on the appointment type. This would be extremely helpful, especially during the pandemic where we are seeing patients virtual and in-person. Each reminder needs specific instructions.

Reasons for Choosing Cliniconex

We choose Clinicconex because it is what Accuro has recommended.

Response from Cliniconex

Replied March 2021

Hi Nicole, thanks for your nice review, it's very much appreciated! We're glad you are generally happy with the service. We want to make sure you're aware that you are able to fully customize the reminder messaging based on appointment types in your EMR. Please reach out to your Cliniconex account manager our our support team and we'll get your reminders working exactly the way you need them to!

April 2021

Tammy from Aspen Woods Clinic

Company Size: 2-10 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Functionality

4.0

April 2021

Excellent Product

as explained above freeing up workers time

Pros

This has reduced the number of phone calls the office staff has to make to confirm appts with patients. Freeing them for other duties

Cons

Wish it could be a little more specific for appts for the different doctors. (IE one of our doctors requires a health history questionnaire where the other doesn't and would be nice for the reminder to bring this was ONLY on the appts for that doctor

Reasons for Choosing Cliniconex

Was offered at an convention.

Response from Cliniconex

Replied May 2021

Hi Tammy. We appreciate the kind review and thank you for being a long-time Cliniconex customer! We wanted to let you know we are fully able to customize reminder messaging to suit the needs of individual providers. Simply ask your account manager for an account review and they will get your reminders set up so they work best for your clinic!

April 2021

Audrey-Anne from Vision North Eye Centre

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2021

Clinic reminders

Much less labour intensive for our staff. Have not had to call and get schedule uploaded.

Pros

The fact that you can differentiate when the person has confirmed themselves and when the system confirms their appointments. The ability to set different messages for different types of appointments

Cons

Haven't been using long enough to comment

Reasons for Choosing Cliniconex

It worked directly with Accuro

Reasons for Switching to Cliniconex

Often had to call and get the schedules uploaded manually. Difficult for patients to use.

April 2021

Eileen from Basile Care Center

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

SUPERB!

Pros

This assists with the communication to our families with ease. This software allows us more time with our residents and we love it!

Cons

NOTHING. Super easy to use and teach others to use it!

April 2021

Rhoda from Tabor Village

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

Jumping In

Our experience with Cliniconex was GREAT! They were always willing to help, answer questions and ensure we got out start.

Pros

The product is easy to use and is time saving when used to the full potential.

Cons

Implementation was a struggle but that was specifically due to our inability to move forward due to Covid and staffing.

Reasons for Choosing Cliniconex

We choose Cliniconex because of the integration with PCC and also to fill a communication gap with families.

May 2021

Albert from Mississauga Physiothepay & orthopedic Centre

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

May 2021

great product with Amazing support

To date, it has been a great relationship and product from our point of view. we hope it continues to expand and improve with more options.

Pros

The set up and installation was quite simple. They offer a very hands on approach and great customer support through the process. Any changes, updates and modifications are always simple and accurate.

Cons

Adding more features to their current product would be helpful. Such as, voice to word dictation on incoming calls and messages.

May 2021

Tonya from Clear Choice Healthcare

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Cliniconex

WE are pleased with the product adn will be expanding our overall use as we move forward.

Pros

Our company (Skilled Rehabilitation) started using the product when the COVID outbreak began. We decided to use this as a way to efficiently communicate with our resident's and family members to keep them a brisk of the ever changing environment. As a company we have been very pleased with ability to adapt and individualize the messages for each facility and or situation.

Cons

The report function is a nice feature but would be easier to review and or follow up on if the report could be accessed from the site and if it was easier to determine which resident/responsible party contact number was a concern.

Reasons for Choosing Cliniconex

We choose this product because it was a component of Point Click Care. Because of this we could send messages and have documented proof in the individual resident record of notification.

May 2021

Bonnie from Wetaskiwin Primary Care Network

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Easy

Pros

Very easy to set up and support is very helpful.

Cons

Not knowing exactly what the messages sound like. Just a written document is provided.