All ECP Reviews
1-25 of 106 Reviews
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Char
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
ECP
Overall I have had all good experiences with ECP. It has made my world as Administrator much easier. The ECP team when you call the office are nothing but friendly and will work to help you solve your issues. I never feel rushed and to me that is important to learn things slowly
PROSI come from old school where everything was hand written and kept in resident charts. This is so much easier and neater, easy to find history on anything I am looking for without having to dig through years of files. I am able to monitor how the residents are daily, I can monitor medication passes to make sure things are being done.
CONSThere is really nothing that I dont like, I just think there is so much I dont understand and could really use some training on things to better utilize all areas. One area I would really like to learn is using ECP for ISP's. Right now i had write all of them
Vendor Response
Thank you so much for the kind words. We love hearing how our software helps people in the field, care for residents. We understand how important regulatory compliance and streamlining documentation such as ISPs (Care Plans) is for our communities. State Compliant Care Plans have been a core component in ECP for over a decade. We have State and license specific templates including assessments and required reporting for states across the U.S. Someone from ECP will reach out to you to setup training and provide some help for you to create automated care plans and customizable reports that will be easily accessible for your community. Thanks again for the great feedback. Nicole Shelton Senior Training and Compliance Specialist
Replied May 2020
steve
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
ECP Assisted Living Management and MAR
They deserve a Gold Star
PROSPrice (Smile) it is more oriented toward "Client Care" and ease of use compared to some systems that are Accounting, or Billing oriented. We started with MARS which out pharmacy "Populated" most of the program for us, Then it took about a week for caregivers to begin doing "Incident Reports" nest we began the "Observations" which are the care notes and Change of Conditions . ECP just "Sucks you in" and makes it very easy and fun to do documentation. And just as you begin to think I wish they addressed an idea I found it had been addressed and better than I had in mind. These programmers are familiar with caregiving. The support help have been awsome, smart, polite, knowledgeable, do not beat around the bush they know what I am asking and have direct, correct answers
CONSLanguage and defenitions . What I am calling something is not what ECP calls it, but when I mentioned it they did have good answers and I think they did great at reaching universally acceptible terms, I learned to call "Notes" and COC "Observations".
Reason for choosing ECP
Simple easy logical. I had considered writing my own management program (I have dont this before in the insurance agency business) When I saw the price and the depth that ECP had included, there was no way I could do a better job, and they had approached the project from a "Business Management Client centered" care approach. I liked what they had done
Vendor Response
Thank you for this review. We greatly appreciate your feedback and are thrilled to hear that our system excels in client care and ease of use. We designed ECP to be intuitive to the user and are happy that you have found it easy and fun to use! Our team is dedicated to understanding the long-term care industry, and we're glad to know that their familiarity shines through in our system. There is certainly a lot of different language used in the industry, which is why we want to make sure to use the most universally accepted terms so all of our users can understand it! We appreciate your feedback, Steve.
Replied July 2023
Angie
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed June 2023
ECP no easy
I have used it for 4 years. I learn something new every day. Some good some bad.
PROSthe cart set up screens. Easy to identify a resident.
CONSTo many ways to enter one entry. ie Treatment, daily task. Care plan, single care
Vendor Response
Hi Angie, we appreciate your feedback as it is important to us that our software is easy and simple to use for all customers. A support member will be reaching out to answer any questions you may still have. We also offer a Knowledge Base and ECP University which allows you to access trainings at any time. These trainings will help make sure you are able to use the software as efficiently as possible. Please do not hesitate to reach out to our customer support team if you ever are in need of assistance. Thanks again!
Replied July 2023
Megan
Health, Wellness and Fitness, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
User friendly and customizable.
We use ECP for our EHR, our EMAR and most of our clinical applications across our 11 large Assisted Living/Memory Care communities. They are so good to work with and their customer support is extraordinary. I email about once a month over something or other which is usually an upgrade in the software.
PROSI like that I can customize assessments for the team. ECP offers assessments for most states that are state required (like in Utah) for Assisted Living. Most of the team can teach themselves the software really easily. It is very user friendly.
CONSEvery software has it's limitations and there are a few things that are a little wonky with ECP. I wish there was a way in the assessment that you could say if you select yes to an option, it opens up more of an assessment but if you say no it doesn't show up. Its a small thing. I anticipate this is an option ECP would develop someday. However, ECP is so good to work with that if this was something that was absolutely needed, they would make it happen.
Reason for choosing ECP
ECP is customizable and easy to use. It is slick and user friendly and it is a comprehensive solution for MAR and assessments.
Vendor Response
Thank you for sharing your thoughts. We are glad to hear that you and your team enjoy the user-friendliness of our software and customizable assessments. Your feedback is very important to us and will be carried over into upcoming meetings to update new features, including capabilities on the assessment.
Replied June 2020
Cathy
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
ECP Customer Service
We had been using ECP for many years and were able to convert easily from paper charting. Over the years there were a couple of glitches but when we called customer service we were given their full attention and assistance. We are now running well and they are available for us when we need them. The customer service team at ECP are willing to research and teach as well as walk us through an issue to get to a resolve.
PROSECP enables us to recall resident information, gather statistics for our vitals for Dr. visits, schedule tasks for our caregivers, and monitor our medication pass information.
CONSThere are not any features we don't like at this time.
Reason for choosing ECP
Pricing and customer service were a large factor in our decision to stay with ECP.
Reasons for switching to ECP
We needed to have a system that was easy to use and accurate to meet the needs of our resident information storage.
Vendor Response
Cathy, thank you for taking the time to send us this review. We are glad to hear you chose ECP based on ease of use and accuracy. We strive to create a software that is simple for any senior living professional to use while also being detailed enough to reduce human error and make sure nothing gets overlooked. We are also happy to hear that you have had a great experience with our customer service team. It is important to us that we are able to resolve our customers issues quickly and get them the help they need. Thanks again for your feedback!
Replied February 2023
Beverley
Mental Health Care, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Assisted Living Setting
It has been great for documenting resident care. I haven't integrated staff information yet but that is on my next "to do" list.
PROSThis software is rather intuitive and what one can't figure out, the very fast response time from customer service makes it very easy to use. Turns out very professional documents. It also provides mini workshops only 20-40 minutes in length that aid learning.
CONSThe sign in feature is such that it has to be done every time on logs in. Would prefer that it could be laptop specific.
Reasons for switching to ECP
This software interacted with the pharmacy, thus making medication administration much easier.
Vendor Response
We appreciate the time you took to leave a review! The easy-to-use interface, built for senior living and other care settings, gives you the tools you need. With your dedicated ECP onboarding team, plus resources including support, training videos, webinars, and an online knowledge base, we're confident that even those without a technical background can seamlessly navigate ECP. When it comes to innovation, we evaluate and consider all suggestions that may impact features for future releases. If you ever have a suggestion you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again!
Replied November 2022
Debra
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Benefits and ease of using the ECP
Wo Derulo experience from incident reporting to being able to make work orders is extremely helpful.
PROSOne of the most important reasons I like this software is the ease of reporting on our residents forthe team to see in real time.
CONSThe only thing I dislike about the software is the times of scheduled trainings and not having accessibility to watch the trainings after the class is done. I am an overnight worker and I love to learn, but am not able to participate because it is during sleeping hours for me.
Vendor Response
Hi Debra, Thank you for your review. To hear that you are able to generate useful reports with ease is music to our ears. We've worked hard to make this process as effortless as possible by providing essential reports in real-time. ECP even has templates that incorporate state-required reports and forms to accommodate all license types. We want to make sure that all of our customers are able to learn at their own pace and feel comfortable using the program. I'm excited to let you know that all training webinars are now accessible through the online knowledge base. This means no more scheduling conflicts or trying to squeeze in time in your already busy schedule. Thanks again!
Replied February 2023
Lori
Medical Practice, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Review of ECP
We have been using ECP for 8 years now. I have been approached by other companies to look at their product, but there are little things ECP has that others don't.
PROSThis software has all we need right at our finger tips. Especially for medpassers in a CBRF. They are not nurses so the picture of meds, the uses, the ability to look at the drug use. The fact that as an Administrator of the business I can go back and look at alot of different reports that are important to me. The ease of charting is so helpful otherwise it doesn't get done to my specifications. I also like the fact that our pharmacy is directly linked to ECP.I feel it is very easy to use, even for a person who is not a computer person.Customer service is awesome.
CONSI am not sure I have "least" remark about the software.
Vendor Response
Lori, thank you for your kind words. We love to hear how helpful ECP is, not only for you as an administrator, but also for the rest of your team. With our pharmacy interface, your pharmacy is sending exact medications directly to ECP. Incorporating these essential details on the med pass generates proper medication administration in a simple, yet effective way. Even without a technical background, every user can provide accurate and thorough charting with just a couple of clicks. This immediate charting creates instant documentation for improved oversight and reporting. Thanks for continuing to support ECP after all these years.
Replied February 2023
Calandra
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
User friendly
The product is very user friendly, its easy to navigate and to update and add info
CONSUnable to navigate into other sections of the pt's chart while writing a note in the documentation section. At times its necessary to have access to other sections for reference. At present one is unable to do this without loosing the info written or saving and having to reopen note to edit. Not everyone in our facility has access to edit their notes.
Vendor Response
Calandra, Thank for you taking the time to send us this review. We are happy to hear that you find it easy to navigate throughout the program while adding and updating necessary information. We strive to provide a program that improves overall efficiency for our clients, so we are always open to hearing suggestions that would aid in doing so. In an effort to fully understand your needs, we would like to gather some more information from you regarding your request about navigating through a patient's chart while documenting notes. Someone from our support team will be reaching out to you to discuss this further. Thanks again for your feedback!
Replied February 2023
Angela
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2023
ECP
I started using ECP when the idea came to fruition, our assisted living facility was the "guinea pig" for the launch so I have been able to see the ECP program grow and improve throughout the years.
PROSEase of use, easy to train new staff with this system.
CONSThe ECP back up is nice when the system is out but, would be more convenient if we were able to break down what we need as opposed to printing everything as it can be over 200 sheets. Also, if power is out, there is not much use for back up, unless I am not using it correctly.
Reason for choosing ECP
I previously worked for a company that switched from ECP to ALIS and within 3 months, they switched back to ECP!
Kathleen
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Ecp training
Love doing documentation and meds on computer, hate that there is so much more I could be using if I just was trained more on how to use ALL that is available.
PROSSeems easy to use once you are trained on a topic
CONSNo personal training, on-site training. Although help line always pleasant and helpful need some one to one personal training to get full use of the system. Can't solve everything on a 20 minute phone call
Vendor Response
Kathleen, We're sorry to hear that you do not feel as prepared as you would like to be after your training. We understand learning new software can be overwhelming and want you to feel comfortable with our system. I've reached out to your customer success manager and they will be in contact with you to see how they can improve your ECP experience. Also, our dedicated support team is always available to you, along with ECP University and our new online Knowledge Base. With the support of our team and helpful tools, we know you will be navigating ECP with ease in no time!
Replied February 2023
Acasia
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
ECP review
Amazing! I use it 80% of my 8 hour shifts for quit literally everything. If ECP were to go down i’m not sure what we all would do. Its a lifeline for our care.
PROSVery easy to use. User friendly for everyone.
CONSEvery once in a while it will log me out but that could just be a internet in general problem.
Vendor Response
Thanks for your feedback, Acasia! To hear that ECP is a lifeline for your team to provide quality care is amazing. By offering a complete software suite, we want to ensure that communities have all the tools they need to operate smoothly and efficiently. The user-friendly design makes our software easy for anyone to use, regardless if they have a background in technology or not. If questions arise at any time, please make sure to contact our customer support team and they will be happy to assist. Thanks again for your continued support!
Replied February 2023
Cynthia
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
Wonderful System
This is wonderful for all auditing purposes from our own company to government agencies.
PROSThe overall ease of use for the staff and the documentation of services provided; exceptional.
CONSCreating specific reports for our company use.
Vendor Response
Cynthia, Thank you for taking the time to leave your review. It's great to hear that ECP has been easy for your staff to use for documentation purposes. We also love to hear that you find ECP wonderful for both internal and external audits. Our team has worked hard to create templates that incorporate essential reports and forms for each state and license type. If you'd like to integrate a form into ECP that is specific to your community, our team would be happy to assist with this process. A representative will be in contact with you shortly to discuss this further. Thanks again for your support!
Replied February 2023
Shannon
Hospital & Health Care, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
ECP-Easy to train...easy to use
If you can browse the internet or shop online, you can use ECP. It is easy to teach staff how to use, it is user friendly to customize, pharmacy integration saves valuable nursing time, customer service is excellent. We have been very happy with ECP overall.
CONSThe program is not always stable while using a Chromebook. The demand causes the computer to freeze and require restarting.
Vendor Response
Thank you so much for your kind review. We love hearing about how our software was easily integrated into your home and importantly, saves staff time. Some Chromebooks may not offer the processing power and memory you need for demanding web applications. They work well for basic web browsing but any robust program may cause issues from running out of memory. We always like to go above and beyond for our customers and would be happy to discuss any questions that you might have. Our 24/7 support team can be reached at 262-684-5600 x1.
Replied June 2020
Alexandria
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
User friendly
I absolutely love this software
PROSVery user friendly. Easy to understand especially when training And allowing people to learn. Would highly recommend
CONSNothing overall can’t complain. Anyone that has this software would agree
Vendor Response
Hi Alexandria, Thank you for your kind words. To hear that ECP has made it easy to train and onboard your team is a great compliment. By providing resources such as training videos, user guides, webinars, and 24/7 support, users feel comfortable using ECP, even without a technical background. We take pride in knowing that our clients find ease in the implementation process, through our user-friendly interface. Thanks again for your support!
Replied February 2023
Rahul
Medical Practice, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed December 2022
Review
Overall the experience has been great so far.
PROSIt's a simple software to understand and use. This makes it very easy to adopt and easy to learn.
CONSSoftware needs a quicker way to select medication administered.
Vendor Response
Thank you for your feedback, Rahul. We are happy to hear that your experience has been great so far and that you find ECP easy to use and understand. ECP provides various reports and tools to review administered medications. If you have questions about how to review specific medication details, please do not hesitate to reach out to our customer support team. They can assist in providing the best possible solution for your needs. Thanks again for your review!
Replied February 2023
Janelle
Hospital & Health Care, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2021
Stanford Lodge
With ECP we were able to go from charting in folders to computerized. It's a very nice addition to our facility
PROSECP was introduced to our Facility through Home Town Pharmacy. It has made a world of difference to myself and staff. With having the ability to monitor residents and their medications.
CONSNo real Issues with ECP its self. I sometimes have to wait awhile for Pharmacy to upload changes to medications. It seems to work out in the long run.
Vendor Response
Thank you for taking your time to leave a review! We're happy to hear that ECP has improved your ability to monitor residents and their medications by moving off paper MAR to our electronic MAR. The clean, user-friendly layout gives fundamental medication details, providing a clear overview of everything that needs to get done. Thanks again!
Replied April 2021
Traci
Individual & Family Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
ECP Review
Overall, I have been immensely pleased with ECP.
PROSIntegrating this system into our company has made a world of difference. We have reduced our use of paper and our ability to track cares and charting for our clients has become much more efficient.
CONSI have spoken with ECP support regarding this issue, but we are not able to enter in readings for BSL levels when the meter reads "hi" or "lo" (versus a number).
Vendor Response
Hi Traci, Thank for you the review! We love to hear that ECP has improved the efficiency of tracking care and charting for your team. Transitioning from paper is another huge milestone that we are thrilled to be a part of. We are continuously improving ECP and are happy to hear that our product development team has been receptive to your suggestions. We'll continue to prioritize improvements to ECP based on our customer's feedback. Thanks again for your input!
Replied February 2023
Arsenia
Health, Wellness and Fitness, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Ecp
Good for tracking medication, preventing medication errors
PROSMakes passing medication easier and prevents med errors
CONSThe pricing is a bit high for companies, if they are just starting out
Vendor Response
Hi Arsenia, Thank you for your feedback. We love to hear that ECP has made passing meds easier while reducing medication errors in your community. We've always aimed to generate tools that simplify current processes while keeping a strong focus on accuracy and compliance. Thanks again for choosing ECP!
Replied February 2023
Dylan
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
ECP Review
It is very user friendly and organized.
CONSSometimes it is difficult to know where to go for certain things.
Vendor Response
Hi Dylan, Thanks for the review! We're happy to hear that you find ECP very user-friendly and well organized. We evaluate and consider all suggestions that may impact the features for future releases. If you ever have a suggestion that you feel would be a beneficial update to ECP, we encourage you to reach out to our 24/7 support team. Thanks again!
Replied June 2022
Ellen
Consumer Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
User Friendly and streamlined
Initiating the software was so easy. A representative met with me weekly to discuss progress and the needs of staff and the company.
PROSTheir customer support representatives are knowledgeable and friendly. I have never waited more than an hour to resolve a problem.
CONSIt doesn't have all of the functions that I look for, but it is a great program
Chekeshia
Hospital & Health Care, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
User Friendly
My experience with ECP has been great so far
PROSECP is very user friendly. I’m not the strongest with learning a new system. ECP has been by far the easiest system to navigate. The help desk has been great. [sensitive content hidden] has been amazing.
CONSThe previous system that we were using the med pass was easier to navigate. For instance once you provided medication for a resident the face on the Home Screen went away or the face was greyed out on the screen.
Reasons for switching to ECP
Corporate decision
Vendor Response
Hi Chekeshia, Thank you for your feedback. It is so nice to hear that you find ECP user-friendly and that it's been easy for you to navigate through. It's also great to hear that you've had a positive experience with our customer support team as questions arise. Our knowledgeable team takes a hands-on approach to ensure that we can provide the assistance that you need. We are continuously reevaluating our processes and working towards improvements to provide the best possible experience for our users. If you have a suggestion that you feel would be beneficial to ECP, please reach out to our customer support team to discuss further. Thanks again!
Replied February 2023
Tynisha
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2022
Excellent
Excellent
PROSThe thing I like is it is user friendly being that I’m not from the medical field it’s easy to operate and the help you receive from the owners and videos makes using the program easy.
CONSThere is nothing I like least about the program
Reason for choosing ECP
User friendly and inexpensive
Vendor Response
Thank you for taking the time to leave ECP a review! We're glad to hear that ECP's user-friendly interface, combined with video user guides, makes it easy to use even without a medical background. Thanks again.
Replied March 2022
Tomi
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Excellent product and customer service!
ECP has been a great experience within our company.
PROSThe software is very user friendly and I like the way the whole system is laid out.
CONSThe only thing I struggled with on this program was the care plans.
Vendor Response
Thank you for taking the time to leave a review. Nicole, our Senior Training and Compliance Specialist, will be reaching out to you.
Replied June 2020
Ellen
Hospital & Health Care, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2022
Using ECP
I enjoy using it and like it better than the MARS we used previously
PROSThe med pass feature ensures that I do all my documentation
CONSWhen things like “hours sleeping “ or “ percent of meal consumed “ are repeated multiple times in the the same med passI enjoy using
Vendor Response
Hi Ellen, Thank you for taking the time to leave your review. It's nice to know that you enjoy using ECP and the med pass helps ensure proper medication administration. It sounds like some of the items you have referenced on the med pass may be determined by specific settings in your account. A representative will be reaching out to you shortly to assist further. Thanks!
Replied February 2023