Eldermark vs ECP

RATING:

4.4

(21)

Eldermark has 21 reviews and a rating of 4.4 / 5 stars vs ECP which has 106 reviews and a rating of 4.68 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (21)
4.7 (106)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
December 6, 2021
March 27, 2024
Pros/Cons
  • Pros

  • Support walks you through live support. Which is very helpful since it takes too many steps.
  • The comprehensive ability of the software : assessments, care/service planning, medication management and the ease of use of the software.
  • Cons

  • You can't search a total database of residents or clientele on those whom have meds due. This is very frustrating for a number of reasons you may need that info.
  • That it is not web based. Finding customizations in user set up roles can be hard to navigate.
Read all user reviews
  • Pros

  • Also, the customer service staff are AMAZING, they are always kind, helpful, patient, and have excellent follow up.
  • Ease of use is the most common praise from LTC facilities.
  • Cons

  • The demand causes the computer to freeze and require restarting.
  • In the last several months, ECP has frozen on our computer and we have to log out and re-enter to get back in. We have called, but still no solutions on why this is happening.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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7 Recommendations
7 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos