Eldermark vs MatrixCare Senior Living Facility

RATING:

4.4

(21)

Eldermark has 21 reviews and a rating of 4.4 / 5 stars vs MatrixCare Senior Living Facility which has 12 reviews and a rating of 3.38 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (21)
3.4 (12)
Ease-of-Use
4 / 5
3.5 / 5
Value for Money
4.5 / 5
1.5 / 5
Customer Support
4.5 / 5
3 / 5
Functionality
4 / 5
4 / 5
Last Review Written
December 6, 2021
April 24, 2018
Pros/Cons
  • Pros

  • Support walks you through live support. Which is very helpful since it takes too many steps.
  • The comprehensive ability of the software : assessments, care/service planning, medication management and the ease of use of the software.
  • Cons

  • You can't search a total database of residents or clientele on those whom have meds due. This is very frustrating for a number of reasons you may need that info.
  • That it is not web based. Finding customizations in user set up roles can be hard to navigate.
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  • Pros

  • The best thing about this product from an inpatient hospice standpoint is the ability to document in the Agency Front Office via the internet site.
  • The support we have received from the Brightree team during our training and implementation process has been great.
  • Cons

  • This integration is critical in the areas of disease management, telemedicine, and data analytics. The scheduling component is by far the weakest area of the Brightree EMR product.
  • System is not very easy to customize, and if you need a custom report, it is very expensive to have done. They will not let you self host their platform, which makes data access very difficult.
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Pricing Range
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$
$
$
$
$
$
$
$
$
Product Demo
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7 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos