eResidentCare is a cloud-based care management solution for assisted living facilities, group homes, adult foster care, residential care and mental health centers. Primary features include charting, resident care plans, incident reports, resident reports, file storage, billing, census management and marketing.

Resident care plans can be generated using templates stored online. Users can enter clinical notes with attachments such as pictures. They are able to set text message or email notification alerts when a new note is created. The electronic medication administration record (eMAR) tool keeps track of whether patients took, refused or missed their prescribed medicine. The billing application captures charges for multiple payers and tracks invoices and payments. Facility-wide calendars can be shared with colleagues and used to schedule events.

It is compatible with Windows, Mac, Linux and mobile operating systems. Support is offered via email and over the phone.

Residents list
Residents list

Residents list

Care plan

Care plan

Calendar tool

Calendar tool

Training resources

Training resources

Prospective resident

Prospective resident

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8



14 Reviews of eResidentCare

Overall rating

4.5 / 5 stars

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Patricia from Golden Meadows Home

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

This is our first software for charting and medications.

Pros

This software has been very user friendly. The customer support has been good and questions have been answered in a timely manner. Our nursing department is adjusting very well.

Cons

Sometimes when inputting info it is not always easy to see what the next step to save something is. It does have some limitations for flexibility based on different residents needs.

Review Source: Capterra

Mandy from Mountain View House

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Work made easier!

We are very happy we came across this company, as it has made our transition to a paper-free office a breeze! I would highly recommend it to other personal care homes!

Pros

That it is very detailed. There is so much that you can do with this software besides charting vitals and notes. Accessible on any secured device.

Cons

The screen freezes often when using eSchedule. Other than that this program is great!

Review Source: Capterra

Donna from Progressive Care

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

E resident Care software

We have been using the software for a couple years now. It's easy to use and the service is great. New employees catch on quickly. Residents are admitted with ease.

Review Source: Capterra

Kathryn from Elder Village Euless dba Jack's Place Assisted Living

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

GREAT customer Care!

From day one we have felt like we were treated with genuine concern for our very small business. We always received an immediate response to our challenges or concerns. We started our service in December of 2012 and even now four years later the CEO remembers us and inquires how we are doing!

Pros

Cost effective software - Great customer service

Cons

Lack of scheduling feature

Review Source: Capterra

Michelle from Care Management Plus

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Helpful Staff

We as a company have been using EResident for our clients and I am the one that uses it most and I must say that I like the ease of the program. I also enjoy that when I have a concern that either our rep or one of the other reps there are always able to help me and walk me threw the program when I have questions.

Pros

Its easy to use and understand. Easy way to communicate the concerns to one another about the clients

Cons

at times it does run slow or when requesting help they take time to respond

Review Source: Capterra

Jackie from Personal Touch Assisted Living Facility

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2016

Very User friendly, easy to use and learn by staff.

Has almost everything we need. Support staff are very patient and accommodating. The only downfall we have found after using it for 2 years is, that since it is not yet linked to our pharmacy we can't get medication changes immediately and have to wait for these to be input manually onto the system.

Pros

The Medication list, showing clients in a clear and easy on the eye layout.

Cons

Having to keep logging in so often when it has not been used for around 5 minutes at a time.

Review Source: Capterra

Nate from TenderNest

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Excellent Program

We have used eResidentCare for several years now. It's changed the way we do business! We have more insight to what is going on in each of our facilities on a daily basis now that we did when we used paper charts. We love eResidentCare!

Pros

We love how easy it is to use and love the support. We work great with the software team in the rare event we have an issue.

Cons

I wish there was a good way to count narcotics between shifts.

Review Source: Capterra

Tamara from HomeCare for the Carolinas LLC

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Great software

Our employees love it and I can check while away from the group homes. It is super easy to use. I highly recommend!

Review Source: Capterra

Elisa from Caring Hands Assisted Living

Ease-of-use

Customer support

April 2016

Support has been great and I have always had a quick response. The software is pretty easy to use.

I would like to see in the drop down area for the care plan a PRN frequency and Oxygen saturation in the vital signs area. An excellent program!!!!

Review Source: Capterra

Jennifer from Hancock County Shelter Care

Ease-of-use

Customer support

April 2016

Easy to use! Great customer care!

I have been an eResidentCare customer for 3 years. Integration and setup of this system was amazingly easy. I was able to train my staff, even the staff with no prior computer experience, with ease. Support staff have been wonderful, and very responsive to any and all questions that arise. This system is ever evolving and I have found that the eResidentCare staff have been able to integrate many "special requests" into the system, making it completely customizable for our facility. Love it!!

Review Source: Capterra

Samantha from Rush Family AFC, LLC

Ease-of-use

Customer support

March 2016

Two adukt foster care homes with very different needs.

The first thing you'll see about the software is that it is very expansive and detailed. This could be intimidating but we took each piece one at a time and learned as we went. We need a lot of detail so I was very happy with everything they offer. The support is the most responsive I've ever worked with for both online and phone communication; not to mention they actually resolve nearly every issue more quickly than I've experienced anywhere else. I recommend eResidentCare for anyone who values thorough and organized information and extraordinary customer and support service.

Review Source: Capterra

Isa from Angelicum Seniors Residence

Ease-of-use

Customer support

March 2016

To be honest I'm not a computer person, I'm still used to the old school writing things on the chart

I still find it difficult, because I belong to tge genaration wherein the use of the computer is not part if our curriculum in school. I only use computer for emails and brosing, chatting, playing CD's. We have computer at home and and at work but we still use the old school charting. But don't get me wrong your product is good. I thank you gor being supportive, polite and very patient with me. More success to your eresident.

Review Source: Capterra

Response: Software Solutions Associates, Software Solutions Associates

March 2016

Thank you for your review. We're happy to have you as a customer and are glad your experience with our customer service has been a positive one. However, we are very sorry that your experience with eResidentCare was not at the same level. As much as we really strive to make the software as easy as possible, unfortunately there are some new things to learn on ways to do things efficiently with software. Please contact us directly if you ever have any questions, we are always more than happy to help!

Vickie from Country Crossimg AFC

Ease-of-use

Customer support

January 2012

Great Asset

Overall: It is great for my business.

Pros

Hours of saved work at the end @month, Accountability, Neatness,professional addition to my business, Great support and training,eliminates most paper. Relatively easy for staff to learn. I am very glad to have it.

Cons

Occasional inability to access program, Some of the "Admission" parts of the program can be confusing(entering medications).

Review Source: Capterra

Bridget from Gianna Homes

Ease-of-use

Customer support

January 2010

eResident Care review

I believe this is an easy to understand program. All the home health aides give it a thumbs up on ease of use, even with a few bumps everyone is excited to work with it! It is quickly becoming an attractive and the most user friendly product I've seen. I would recommend it to anyone interested in going to a completely electronic system.

Pros

I always get quick support from the company. They go the extra mile to help whenever I have a problem. I have never beta tested before and was very anxious about the process but Doreen has made it much easier and she has been a great support system.

Cons

We have had a few problems with the programers having the system down when we were trying to use it without forwarning. Many changes needed since implemented but they are willing to work hard at fixing every con we have encountered.

Review Source: Capterra