eResidentCare Software

We are very happy we came across this company, as it has made our transition to a paper-free office a breeze! I would highly recommend it to other personal care homes!

Pros

That it is very detailed. There is so much that you can do with this software besides charting vitals and notes. Accessible on any secured device.

Cons

The screen freezes often when using eSchedule. Other than that this program is great!

Advice to Others

No, just that I highly recommend it as it is so easy and convenient.

We have been using the software for a couple years now. It's easy to use and the service is great. New employees catch on quickly. Residents are admitted with ease.

From day one we have felt like we were treated with genuine concern for our very small business. We always received an immediate response to our challenges or concerns. We started our service in December of 2012 and even now four years later the CEO remembers us and inquires how we are doing!

Pros

Cost effective software - Great customer service

Cons

Lack of scheduling feature

Has almost everything we need. Support staff are very patient and accommodating.

The only downfall we have found after using it for 2 years is, that since it is not yet linked to our pharmacy we can't get medication changes immediately and have to wait for these to be input manually onto the system.

Pros

The Medication list, showing clients in a clear and easy on the eye layout.

Cons

Having to keep logging in so often when it has not been used for around 5 minutes at a time.

Advice to Others

Setting up the resident profile is lengthy

We have used eResidentCare for several years now. It's changed the way we do business! We have more insight to what is going on in each of our facilities on a daily basis now that we did when we used paper charts. We love eResidentCare!

Pros

We love how easy it is to use and love the support. We work great with the software team in the rare event we have an issue.

Cons

I wish there was a good way to count narcotics between shifts.

Our employees love it and I can check while away from the group homes. It is super easy to use. I highly recommend!

I would like to see in the drop down area for the care plan a PRN frequency and Oxygen saturation in the vital signs area.

An excellent program!!!!

I have been an eResidentCare customer for 3 years. Integration and setup of this system was amazingly easy. I was able to train my staff, even the staff with no prior computer experience, with ease. Support staff have been wonderful, and very responsive to any and all questions that arise. This system is ever evolving and I have found that the eResidentCare staff have been able to integrate many "special requests" into the system, making it completely customizable for our facility. Love it!!

The first thing you'll see about the software is that it is very expansive and detailed. This could be intimidating but we took each piece one at a time and learned as we went. We need a lot of detail so I was very happy with everything they offer.
The support is the most responsive I've ever worked with for both online and phone communication; not to mention they actually resolve nearly every issue more quickly than I've experienced anywhere else.
I recommend eResidentCare for anyone who values thorough and organized information and extraordinary customer and support service.

I still find it difficult, because I belong to tge genaration wherein the use of the computer is not part if our curriculum in school. I only use computer for emails and brosing, chatting, playing CD's. We have computer at home and and at work but we still use the old school charting. But don't get me wrong your product is good. I thank you gor being supportive, polite and very patient with me. More success to your eresident.

Overall: It is great for my business.

Pros

Hours of saved work at the end @month, Accountability, Neatness,professional addition to my business, Great support and training,eliminates most paper. Relatively easy for staff to learn. I am very glad to have it.

Cons

Occasional inability to access program, Some of the "Admission" parts of the program can be confusing(entering medications).

I believe this is an easy to understand program. All the home health aides give it a thumbs up on ease of use, even with a few bumps everyone is excited to work with it!
It is quickly becoming an attractive and the most user friendly product I've seen. I would recommend it to anyone interested in going to a completely electronic system.

Pros

I always get quick support from the company. They go the extra mile to help whenever I have a problem. I have never beta tested before and was very anxious about the process but Doreen has made it much easier and she has been a great support system.

Cons

We have had a few problems with the programers having the system down when we were trying to use it without forwarning. Many changes needed since implemented but they are willing to work hard at fixing every con we have encountered.