Residents list
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8About eResidentCare
eResidentCare is a cloud-based care management solution for assisted living facilities, group homes, adult foster care, residential care and mental health centers. Primary features include charting, resident care plans, incident reports, resident reports, file storage, billing, census management and marketing.
Resident care plans can be generated using templates stored online. Users can enter clinical notes with attachments such as pictures. They are able to set text message or email notification alerts when a new note is created. The electronic medication administration record (eMAR) tool keeps track of whether patients took, refused or missed their prescribed medicine. The billing application captures charges for multiple payers and tracks invoices and paym...
20 Reviews of eResidentCare
Average User Ratings
Overall
4.45 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
January 2020
Susan from Circle ofLife Alzheimers Homes, LLC
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
No other software
I have 6 Assisted Living Homes - At any given time I can see how my residents are doing and my caregivers. What medications have been missed and any incidents that happen. Great for Quality Management
Pros
easy to use - Outstanding customer service - has everything needed to run an Assisted Living. Not all software has what eresidentcare has
Cons
would love to see pending system for Disaster Drills, Service Plans and other facilty tasks. WOULD LOVE TO SEE - On the Incident Report - A picture of the body that we would be able to mark showing areas affected as STATE REQUIRES
Reasons for Choosing eResidentCare
[SENSITIVE CONTENT HIDDEN]took time to explain the product
Response from Software Solutions Associates
Replied January 2020
Thank you for leaving a review, we appreciate the great feedback. We would be happy to contact you directly regarding how your disaster drills, facility service plans and tasks requirements can be managed through eResidentCare.
December 2016
Jackie from Personal Touch Assisted Living Facility
Company Size: 2-10 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
December 2016
Very User friendly, easy to use and learn by staff.
Has almost everything we need. Support staff are very patient and accommodating. The only downfall we have found after using it for 2 years is, that since it is not yet linked to our pharmacy we can't get medication changes immediately and have to wait for these to be input manually onto the system.
Pros
The Medication list, showing clients in a clear and easy on the eye layout.
Cons
Having to keep logging in so often when it has not been used for around 5 minutes at a time.
March 2016
Isa from Angelicum Seniors Residence
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
3.0
Customer support
5.0
March 2016
To be honest I'm not a computer person, I'm still used to the old school writing things on the chart
I still find it difficult, because I belong to tge genaration wherein the use of the computer is not part if our curriculum in school. I only use computer for emails and brosing, chatting, playing CD's. We have computer at home and and at work but we still use the old school charting. But don't get me wrong your product is good. I thank you gor being supportive, polite and very patient with me. More success to your eresident.
Response from Software Solutions Associates
Replied March 2016
Thank you for your review. We're happy to have you as a customer and are glad your experience with our customer service has been a positive one. However, we are very sorry that your experience with eResidentCare was not at the same level. As much as we really strive to make the software as easy as possible, unfortunately there are some new things to learn on ways to do things efficiently with software. Please contact us directly if you ever have any questions, we are always more than happy to help!
January 2020
Connie from Melkezedek care LLC
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
January 2020
Software review
It has helped us in the reduction of paper use, printer use and also lessens the need for record storage space. It also helps in organizing information.
Pros
What I like the most about this software is how easy it is to use. It is very easy to train new staff on how to use it.
Cons
What I like least about it is not having the option of time sheets for employees to sign in and out for work. I have seen programs which Will not allow any one to create a time sheet at the end of the shift until all the required charting for the shift is done. This helps a great deal in quality assurance.
Response from Software Solutions Associates
Replied January 2020
Thank you for leaving a review, we appreciate the great feedback of eResidentCare. We are always happy to discuss new product and look forward to speaking to you directly.
November 2016
Nate from TenderNest
Company Size: 51-200 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
November 2016
Excellent Program
We have used eResidentCare for several years now. It's changed the way we do business! We have more insight to what is going on in each of our facilities on a daily basis now that we did when we used paper charts. We love eResidentCare!
Pros
We love how easy it is to use and love the support. We work great with the software team in the rare event we have an issue.
Cons
I wish there was a good way to count narcotics between shifts.
