About eResidentCare

eResidentCare is a cloud-based care management solution for assisted living facilities, group homes, adult foster care, residential care and mental health centers. Primary features include charting, resident care plans, incident reports, resident reports, file storage, billing, census management and marketing.

Resident care plans can be generated using templates stored online. Users can enter clinical notes with attachments such as pictures. They are able to set text message or email notification alerts when a new note is created. The electronic medication administration record (eMAR) tool keeps track of whether patients took, refused or missed their prescribed medicine. The billing application captures charges for multiple payers and tracks invoices and paym...


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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Web browser (OS agnostic), Windows 2000, Windows 8

20 Reviews of eResidentCare

Average User Ratings

Overall

4.45 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(10)

10

4 stars

(9)

9

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 20 results

January 2020

Susan from Circle ofLife Alzheimers Homes, LLC

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

No other software

I have 6 Assisted Living Homes - At any given time I can see how my residents are doing and my caregivers. What medications have been missed and any incidents that happen. Great for Quality Management

Pros

easy to use - Outstanding customer service - has everything needed to run an Assisted Living. Not all software has what eresidentcare has

Cons

would love to see pending system for Disaster Drills, Service Plans and other facilty tasks. WOULD LOVE TO SEE - On the Incident Report - A picture of the body that we would be able to mark showing areas affected as STATE REQUIRES

Response from Software Solutions Associates

Replied January 2020

Thank you for leaving a review, we appreciate the great feedback. We would be happy to contact you directly regarding how your disaster drills, facility service plans and tasks requirements can be managed through eResidentCare.

December 2016

Jackie from Personal Touch Assisted Living Facility

Company Size: 2-10 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

December 2016

Very User friendly, easy to use and learn by staff.

Has almost everything we need. Support staff are very patient and accommodating. The only downfall we have found after using it for 2 years is, that since it is not yet linked to our pharmacy we can't get medication changes immediately and have to wait for these to be input manually onto the system.

Pros

The Medication list, showing clients in a clear and easy on the eye layout.

Cons

Having to keep logging in so often when it has not been used for around 5 minutes at a time.

January 2020

Connie from Melkezedek care LLC

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

January 2020

Software review

It has helped us in the reduction of paper use, printer use and also lessens the need for record storage space. It also helps in organizing information.

Pros

What I like the most about this software is how easy it is to use. It is very easy to train new staff on how to use it.

Cons

What I like least about it is not having the option of time sheets for employees to sign in and out for work. I have seen programs which Will not allow any one to create a time sheet at the end of the shift until all the required charting for the shift is done. This helps a great deal in quality assurance.

Response from Software Solutions Associates

Replied January 2020

Thank you for leaving a review, we appreciate the great feedback of eResidentCare. We are always happy to discuss new product and look forward to speaking to you directly.

March 2016

Isa from Angelicum Seniors Residence

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

3.0

Customer support

5.0

March 2016

To be honest I'm not a computer person, I'm still used to the old school writing things on the chart

I still find it difficult, because I belong to tge genaration wherein the use of the computer is not part if our curriculum in school. I only use computer for emails and brosing, chatting, playing CD's. We have computer at home and and at work but we still use the old school charting. But don't get me wrong your product is good. I thank you gor being supportive, polite and very patient with me. More success to your eresident.

Response from Software Solutions Associates

Replied March 2016

Thank you for your review. We're happy to have you as a customer and are glad your experience with our customer service has been a positive one. However, we are very sorry that your experience with eResidentCare was not at the same level. As much as we really strive to make the software as easy as possible, unfortunately there are some new things to learn on ways to do things efficiently with software. Please contact us directly if you ever have any questions, we are always more than happy to help!

November 2016

Nate from TenderNest

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2016

Excellent Program

We have used eResidentCare for several years now. It's changed the way we do business! We have more insight to what is going on in each of our facilities on a daily basis now that we did when we used paper charts. We love eResidentCare!

Pros

We love how easy it is to use and love the support. We work great with the software team in the rare event we have an issue.

Cons

I wish there was a good way to count narcotics between shifts.