--- title: "eResidentCare Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of eResidentCare. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if eResidentCare is a good fit for you!" source_url: "https://www.softwareadvice.com/long-term-care/eresidentcare-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Assisted Living Software](https://www.softwareadvice.com/long-term-care/assisted-living-comparison/) / [eResidentCare](https://www.softwareadvice.com/long-term-care/eresidentcare-profile/) / eResidentCare Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/long-term-care/eresidentcare-profile/) Reviews # eResidentCare User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 24 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.8/5 - Value for money: 4.6/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 13 reviews (54%) - 4 stars: 10 reviews (42%) - 3 stars: 1 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The software is easy to use, and the support staff is very responsive and has fixed issues in a timely manner. ## eResidentCare customer reviews Showing reviews 1-24 of 24 (page 1). ### A world-class platform with world-class support - Overall rating: 5/5 - Reviewer: Jacob M. - Verified reviewer: Yes - Industry: Individual & Family Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [sensitive content hidden] provides world-class support for a world-class product! We know that we can always reach out to [sensitive content hidden] when there are concerns or problems we need support with and she provides timely solutions to support our organization. The platform is used by many levels within our Direct Care Support team and all feedback/suggestions for improvements have been received with open minds. All in all it's a night and day difference compared to our previous software that allows our team to work smarter not harder. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly platform with plenty of customization for various functions. Fantastic customer support with quick resolutions for issues. Software enhancements regularly that address user feedback and suggestions. #### Cons None. We've been very happy with our decision to switch software providers and after a year of experience with eResidentCare we have no regrets making the change. #### Reasons for choosing eResidentCare Cost value and user friendly appeal with easy functionality #### Reasons for switching to eResidentCare The Adaptive platform was not user friendly #### Vendor response Thank you for such an incredible review! We are thrilled to hear that you consider eResidentCare a “world-class product” and that we have been able to meet your needs with timely solutions. Knowing that the platform has made a positive difference for your Direct Care Support team, enabling smarter, more efficient work is wonderful! We truly value your feedback and suggestions. Thank you for being a valued part of our eResidentCare family! Replied November 2024 --- ### My experience - Overall rating: 5/5 - Reviewer: Elisa W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent experience with the software and ability to make changes when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is easy to use, and the support staff is very responsive and has fixed issues in a timely manner. I used this software at another ALH that I owned and recommended it to my new boss. #### Cons Sometimes it goes down for maintenance without notice. #### Reasons for switching to eResidentCare Therap was challenging to use by our staff #### Vendor response Thank you or your wonderful feedback and for recommending eResidentCare to your new team! We are glad to hear you found the software easy to use and our support team responsive. We strive to keep maintenance disruptions to a minimum and are working on ways to improve our notification process for scheduled updates. Your continued trust in our software means a lot to us, we are committed to providing you and your team a reliable experience. Replied November 2024 --- ### To be honest I'm not a computer person, I'm still used to the old school writing things on the chart - Overall rating: 3/5 - Reviewer: Isa T. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered I still find it difficult, because I belong to tge genaration wherein the use of the computer is not part if our curriculum in school. I only use computer for emails and brosing, chatting, playing CD's. We have computer at home and and at work but we still use the old school charting. But don't get me wrong your product is good. I thank you gor being supportive, polite and very patient with me. More success to your eresident. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 #### Vendor response Thank you for your review. We're happy to have you as a customer and are glad your experience with our customer service has been a positive one. However, we are very sorry that your experience with eResidentCare was not at the same level. As much as we really strive to make the software as easy as possible, unfortunately there are some new things to learn on ways to do things efficiently with software. Please contact us directly if you ever have any questions, we are always more than happy to help! Replied March 2016 --- ### evaluation of Eresident performance - Overall rating: 4/5 - Reviewer: Nancy N. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is a great software in relation to it's effectiveness & efficiency. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the simplicity of the software that each staff finds it easy to navigate but at the same time it is restricted to the authorized users. The software app can be downloaded and accessed through the mobile phone hence easy to look up client's chart while at the appointment. #### Cons the software doesn't have the autocorrect feature hence doesn't correct spelling mistakes or typos as one is typing. #### Vendor response Thank you for your thoughtful review! We are thrilled that eResidentCare is both user-friendly and secure for your team, and that the mobile functionality enhances convenience. Your feedback on the autocorrect feature is greatly appreciated and helps us improve. We are proud to support your team's success! Replied November 2024 --- ### Director of Rose’s Assisted Living Facilities - Overall rating: 5/5 - Reviewer: Claudia C. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. the experience has been exceptional they answer all of our questions and concerns. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros they answer all our calls and assist with guidance. #### Cons nothing to bad to say they have done an excellent job. #### Vendor response Thank you so much for your kind review! We are thrilled to hear that you have had a positive experience and found our team responsive and helpful. We are here whenever you need us and look forward to continuing to support your team. Replied November 2024 --- ### No other software - Overall rating: 5/5 - Reviewer: Susan W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have 6 Assisted Living Homes - At any given time I can see how my residents are doing and my caregivers. What medications have been missed and any incidents that happen. Great for Quality Management #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros easy to use - Outstanding customer service - has everything needed to run an Assisted Living. Not all software has what eresidentcare has #### Cons would love to see pending system for Disaster Drills, Service Plans and other facilty tasks. WOULD LOVE TO SEE - On the Incident Report - A picture of the body that we would be able to mark showing areas affected as STATE REQUIRES #### Reasons for choosing eResidentCare [SENSITIVE CONTENT HIDDEN]took time to explain the product #### Vendor response Thank you for leaving a review, we appreciate the great feedback. We would be happy to contact you directly regarding how your disaster drills, facility service plans and tasks requirements can be managed through eResidentCare. Replied January 2020 --- ### Software review - Overall rating: 5/5 - Reviewer: Connie M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has helped us in the reduction of paper use, printer use and also lessens the need for record storage space. It also helps in organizing information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros What I like the most about this software is how easy it is to use. It is very easy to train new staff on how to use it. #### Cons What I like least about it is not having the option of time sheets for employees to sign in and out for work. I have seen programs which Will not allow any one to create a time sheet at the end of the shift until all the required charting for the shift is done. This helps a great deal in quality assurance. #### Vendor response Thank you for leaving a review, we appreciate the great feedback of eResidentCare. We are always happy to discuss new product and look forward to speaking to you directly. Replied January 2020 --- ### Great application for documentation! - Overall rating: 4/5 - Reviewer: Gisele N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This application is user friendly and can be used in various residential settings #### Cons It is not easily customizable, but has some flexibility #### Vendor response Thank you for leaving a review, we are very pleased at eResidentCare to hear how well our system meets your requirements. We strive to provide excellent customer service and will be in contact with you directly to discuss customization. Replied January 2020 --- ### GREAT customer Care! - Overall rating: 4/5 - Reviewer: Kathryn J. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From day one we have felt like we were treated with genuine concern for our very small business. We always received an immediate response to our challenges or concerns. We started our service in December of 2012 and even now four years later the CEO remembers us and inquires how we are doing! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Cost effective software - Great customer service #### Cons Lack of scheduling feature --- ### Lots of Options - Overall rating: 4/5 - Reviewer: Nathan D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love the ability to use only what I need. Other software that I have used is difficult to maneuver. Eresident Care's interface is easy to follow and clean. #### Cons I wish it was accessible on mobile devices or had an application to use with tablets --- ### Very User friendly, easy to use and learn by staff. - Overall rating: 4/5 - Reviewer: Jackie L. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Has almost everything we need. Support staff are very patient and accommodating. The only downfall we have found after using it for 2 years is, that since it is not yet linked to our pharmacy we can't get medication changes immediately and have to wait for these to be input manually onto the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Medication list, showing clients in a clear and easy on the eye layout. #### Cons Having to keep logging in so often when it has not been used for around 5 minutes at a time. --- ### Up date treatment plan - Overall rating: 5/5 - Reviewer: Jonah M. - Verified reviewer: Yes - Industry: Design - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Professional Customer service #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It eliminate my load. I can access my work any where as long as internet is available. #### Cons Just few staff who struggle to document notes #### Reasons for choosing eResidentCare N/A #### Vendor response Thank you for leaving a review, we are excited to hear such wonderful feedback about eResidentCare. We would be happy to work with you to make sure all staff members receive training. We will contact you directly to discuss. Replied January 2020 --- ### Excellent Program - Overall rating: 5/5 - Reviewer: Nate S. - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have used eResidentCare for several years now. It's changed the way we do business! We have more insight to what is going on in each of our facilities on a daily basis now that we did when we used paper charts. We love eResidentCare! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love how easy it is to use and love the support. We work great with the software team in the rare event we have an issue. #### Cons I wish there was a good way to count narcotics between shifts. --- ### Administrator - Overall rating: 4/5 - Reviewer: Victoria C. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very easy to enter and keep track of all pertinent information. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The ease. Very easy to enter information. #### Cons The diagnosis and ICD codes . In New Mexico Assisted Living Facilities are all private pay and therefore do not use detailed iced codes or lengthy disgnosis. Some areas ask for to much detail or information. --- ### E resident Care software - Overall rating: 5/5 - Reviewer: Donna G. - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using the software for a couple years now. It's easy to use and the service is great. New employees catch on quickly. Residents are admitted with ease. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Helpful Staff - Overall rating: 4/5 - Reviewer: Michelle G. - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We as a company have been using EResident for our clients and I am the one that uses it most and I must say that I like the ease of the program. I also enjoy that when I have a concern that either our rep or one of the other reps there are always able to help me and walk me threw the program when I have questions. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its easy to use and understand. Easy way to communicate the concerns to one another about the clients #### Cons at times it does run slow or when requesting help they take time to respond --- ### eResident Care review - Overall rating: 4/5 - Reviewer: Bridget H. - Product usage: Used unspecified for unspecified - Reviewed: January 2010 - Review source details: This review was submitted organically. No incentive was offered I believe this is an easy to understand program. All the home health aides give it a thumbs up on ease of use, even with a few bumps everyone is excited to work with it! It is quickly becoming an attractive and the most user friendly product I've seen. I would recommend it to anyone interested in going to a completely electronic system. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 #### Pros I always get quick support from the company. They go the extra mile to help whenever I have a problem. I have never beta tested before and was very anxious about the process but Doreen has made it much easier and she has been a great support system. #### Cons We have had a few problems with the programers having the system down when we were trying to use it without forwarning. Many changes needed since implemented but they are willing to work hard at fixing every con we have encountered. --- ### This is our first software for charting and medications. - Overall rating: 5/5 - Reviewer: Patricia G. - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros This software has been very user friendly. The customer support has been good and questions have been answered in a timely manner. Our nursing department is adjusting very well. #### Cons Sometimes when inputting info it is not always easy to see what the next step to save something is. It does have some limitations for flexibility based on different residents needs. --- ### Work made easier! - Overall rating: 4/5 - Reviewer: Mandy P. - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are very happy we came across this company, as it has made our transition to a paper-free office a breeze! I would highly recommend it to other personal care homes! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros That it is very detailed. There is so much that you can do with this software besides charting vitals and notes. Accessible on any secured device. #### Cons The screen freezes often when using eSchedule. Other than that this program is great! --- ### Two adukt foster care homes with very different needs. - Overall rating: 5/5 - Reviewer: Samantha R. - Product usage: Used unspecified for unspecified - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered The first thing you'll see about the software is that it is very expansive and detailed. This could be intimidating but we took each piece one at a time and learned as we went. We need a lot of detail so I was very happy with everything they offer. The support is the most responsive I've ever worked with for both online and phone communication; not to mention they actually resolve nearly every issue more quickly than I've experienced anywhere else. I recommend eResidentCare for anyone who values thorough and organized information and extraordinary customer and support service. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Easy to use! Great customer care! - Overall rating: 5/5 - Reviewer: Jennifer T. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered I have been an eResidentCare customer for 3 years. Integration and setup of this system was amazingly easy. I was able to train my staff, even the staff with no prior computer experience, with ease. Support staff have been wonderful, and very responsive to any and all questions that arise. This system is ever evolving and I have found that the eResidentCare staff have been able to integrate many "special requests" into the system, making it completely customizable for our facility. Love it!! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great Asset - Overall rating: 4/5 - Reviewer: Vickie L. - Product usage: Used unspecified for unspecified - Reviewed: January 2012 - Review source details: This review was submitted organically. No incentive was offered Overall: It is great for my business. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros Hours of saved work at the end @month, Accountability, Neatness,professional addition to my business, Great support and training,eliminates most paper. Relatively easy for staff to learn. I am very glad to have it. #### Cons Occasional inability to access program, Some of the "Admission" parts of the program can be confusing(entering medications). --- ### Support has been great and I have always had a quick response. The software is pretty easy to use. - Overall rating: 5/5 - Reviewer: Elisa W. - Product usage: Used unspecified for unspecified - Reviewed: April 2016 - Review source details: This review was submitted organically. No incentive was offered I would like to see in the drop down area for the care plan a PRN frequency and Oxygen saturation in the vital signs area. An excellent program!!!! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Great software - Overall rating: 5/5 - Reviewer: Tamara N. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: November 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our employees love it and I can check while away from the group homes. It is super easy to use. I highly recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- eResidentCare Reviews, Pros and Cons - 2026 Software Advice