MatrixCare EHR Software


 

MatrixCare EHR by MDI Achieve is a cloud-based electronic health recording solution designed for nursing homes, senior citizen and home care facilities. Key features include meal tracker, time tracker and claims management.

Matrixcare meal tracker helps users enrolled in nutrition management program to track their nutrition intake by providing diet guides which includes basic diet information, needs and preferences and order of food consumption. This helps users to plan a menu and manage daily food production.

Marketing suite helps in providing tools to track leads, generate reports and manage referrals. Clinical and resident management capabilities allow users to record residential incidents and injuries, create caregiver task sheets and automate service plans.

Financial and operational tasks are facilitated through budgeting tools that show budgets versus real-time revenue and expense data. Support is available via phone.

 

MatrixCare EHR - Inputing marketing data
 
  • MatrixCare EHR - Inputing marketing data
    Inputing marketing data
  • MatrixCare EHR - Lead contact information
    Lead contact information
  • MatrixCare EHR - Marketing lead activity
    Marketing lead activity
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

9 Reviews of MatrixCare EHR

 

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Software Advice Reviews (2)
More Reviews (7)

Showing 1-2 of 2

Lisa from Clearview
Specialty: Nursing Home
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2018

July 2018

Very frustrating

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

Nothing but problems since implementing. Support has been trying to help out, but there are only so many weeks we want to hear "we're looking into it" before it becomes a frustration on every level.

Pros

Not much...very cumbersome since none of the census, rosters or forms are available at the Corporate level. Doing anything in census takes 6-7 times longer than it did in our previous software.

Cons

During our review of this product we asked questions several times about customization and were assured that reports and forms, etc. would be completely customized to our facility. Now that we are under contract and stuck with the product, we find out the customization will only happen if other facilities request the same customization. This is only one example of how we were mislead during review of the product.

Review Source
 
 

Stacy from CRSS
Specialty: Continuing Care Retirement Community
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

December 2017

December 2017

Overall Very Pleased

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Using this in a CCRC setting, I like the ability to transfer a profile from one level of care to the other.

Cons

Although a profile will transfer between levels of care, some documentation will not. It means you have to upload some things twice.

Review Source
 
 
 
Showing 1-7 of 7

Elizabeth from Lincoln Tech
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

June 2018

June 2018

I felt ok using this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

No real benefits

Pros

The ability to upload patient pictures made it easier to identify them when giving medication. Especially fror those nurse who did not know the patients.

Cons

Difficult to locate what you needed to review. No easy way to pull up just the orders though when you did find them, the order sheets were very detailed.

Review Source: Capterra
 

Andrew from Bickford Senior Living

April 2018

April 2018

Used Matrix for our customer billing provider. Does what it is supposed to do.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support
Pros

High availability of the software, minimal downtime for upgrades. They are always current on all medicaid rules / regulations.

Cons

System is not very easy to customize, and if you need a custom report, it is very expensive to have done. They will not let you self host their platform, which makes data access very difficult.

Review Source: Capterra
 

Grace from Epoch Senior Living

March 2018

March 2018

After you understand this software inside out, it's such an awesome product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

I was able to do my job very quickly. It's hard to use at first, but I really loved using it after I understood it well. It's very organized as well. I wish I knew how to make software like this.

Pros

- Organized
- Flexible in types of reports you want to run
- Support team is great
- You can use it anywhere as long as you have Internet

Cons

- Some of the calculations were incorrect, so you have to make extra steps to make it work properly
- Some features, that made it very easy to use, like for rate increases, you need to buy them, otherwise it would take hours to find the residents that are up for a rate increase.

Review Source: Capterra
 


February 2018

February 2018

A program with lots of potential

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Quality
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Pros

The program is diverse and is implemented across our campus in various different areas such as nursing dietary and our deli.

Cons

The program could be polished a bit more for the end user. Sometimes problems become a bit complicated

Review Source: Capterra
 

Liz from Greenbrier Senior Living

September 2016

September 2016

Not for accountants

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

I have been implementing systems for 25 years - 10 years in Senior Housing. Tried this software with a client on the advice of others. I was concerned about the financials but thought I could work out the issues. I was wrong. Vendor won't release us from contract and we are stuck with a product that doesn't suit our customers needs. The Senior Living product is designed for a business that does not use accrual accounting or require GAAP reporting. The Senior Living product uses a batch process to update the General Ledger; there is no real time integration with the Matrixcare General Ledger product or drill down capabilities from the Financials. Even QuickBooks allows you to drill down to detail from the financials. I think most users expect this now and wouldn't even think to ask if the capability exists within a product that calls itself fully integrated. The General Ledger product is clumsy to use and fixing errors such as one sided journal entries (common because it allows posting of transaction debits & credits to different months) requires a call in to customer support to get the Daily Password.

Review Source: Capterra
 

Liz from Phase Two
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2016

August 2016

Not for anyone who needs financial reporting!!!!!!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Selected this product for an Assisted Living property. We were very excited to sign on for the product with its drill down capabilities etc but had nothing but problems with the financial reporting. Warning! Do not plan to use this for financials. Everyone was very nice until we said the product wouldn't work for us and were cancelling. Then it got ugly....

Pros

If you are a family owned business and don't need to provide good financial reports, this could be good system for you.

Cons

Reporting

Advice to Others

After countless interviews with "experts" on staff we were not able to fix our problems but were told they would still enforce our contract. An expensive mistake for us! Don't make the same mistake. This is definitely a buyer beware vendor!

Review Source: Capterra
 

Julie from Augustana Care

September 2015

September 2015

We transitioned from one EHR to MatrixCare. The best transition I have experience in my career

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The MatrixCare clinical software is very end user friendly and fairly simple to maintain. Good solid advice and foundational work in the clinical build was essential. The reporting capability far exceeds what other products offer in my experience. All MatrixCare staff from the Account Manager, to PM staff, Clinical Education staff and development staff are exceptional in customer service and knowledge of their software resulting in best practices and software design. I do hope that given development on the financial software that we can move to a totally integrated system some day in the future.

Review Source: Capterra