MatrixCare EHR software


9 reviews(3.0/5)
9 reviews(3.0/5)

MatrixCare EHR by MDI Achieve is a cloud-based electronic health recording solution designed for nursing homes, senior citizen and home care facilities. Key features include meal tracker, time tracker and claims management.

Matrixcare meal tracker helps users enrolled in nutrition management program to track their nutrition intake by providing diet guides which includes basic diet information, needs and preferences and order of food consumption. This helps users to plan a menu and manage daily food production.

Marketing suite helps in providing tools to track leads, generate reports and manage referrals. Clinical and resident management capabilities allow users to record residential incidents and injuries, create caregiver task sheets and automate service plans.

Financial and operational tasks are facilitated through budgeting tools that show budgets versus real-time revenue and expense data. Support is available via phone.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8

9 Reviews of MatrixCare EHR

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  • Lisa from Clearview

    Specialty: Nursing Home

    Number of employees: 201-500 employees

    July 2018

    Very frustrating

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Nothing but problems since implementing. Support has been trying to help out, but there are only so many weeks we want to hear "we're looking into it" before it becomes a frustration on every level.

    Pros

    Not much...very cumbersome since none of the census, rosters or forms are available at the Corporate level. Doing anything in census takes 6-7 times longer than it did in our previous software.

    Cons

    During our review of this product we asked questions several times about customization and were assured that reports and forms, etc. would be completely customized to our facility. Now that we are under contract and stuck with the product, we find out the customization will only happen if other facilities request the same customization. This is only one example of how we were mislead during review of the product.

    This review was submitted organically. No incentive was offered
    Review Source
  • Elizabeth from Lincoln Tech

    Number of employees: 501-1,000 employees

    June 2018

    I felt ok using this software.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    No real benefits

    Pros

    The ability to upload patient pictures made it easier to identify them when giving medication. Especially fror those nurse who did not know the patients.

    Cons

    Difficult to locate what you needed to review. No easy way to pull up just the orders though when you did find them, the order sheets were very detailed.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Andrew from Bickford Senior Living

    April 2018

    Used Matrix for our customer billing provider. Does what it is supposed to do.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    High availability of the software, minimal downtime for upgrades. They are always current on all medicaid rules / regulations.

    Cons

    System is not very easy to customize, and if you need a custom report, it is very expensive to have done. They will not let you self host their platform, which makes data access very difficult.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Grace from Epoch Senior Living

    March 2018

    After you understand this software inside out, it's such an awesome product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I was able to do my job very quickly. It's hard to use at first, but I really loved using it after I understood it well. It's very organized as well. I wish I knew how to make software like this.

    Pros

    - Organized
    - Flexible in types of reports you want to run
    - Support team is great
    - You can use it anywhere as long as you have Internet

    Cons

    - Some of the calculations were incorrect, so you have to make extra steps to make it work properly
    - Some features, that made it very easy to use, like for rate increases, you need to buy them, otherwise it would take hours to find the residents that are up for a rate increase.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    February 2018

    A program with lots of potential

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The program is diverse and is implemented across our campus in various different areas such as nursing dietary and our deli.

    Cons

    The program could be polished a bit more for the end user. Sometimes problems become a bit complicated

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Stacy from CRSS

    Specialty: Continuing Care Retirement Community

    Number of employees: 501-1,000 employees

    December 2017

    Overall Very Pleased

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Using this in a CCRC setting, I like the ability to transfer a profile from one level of care to the other.

    Cons

    Although a profile will transfer between levels of care, some documentation will not. It means you have to upload some things twice.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Liz from Greenbrier Senior Living

    September 2016

    Not for accountants

    Ease-of-use
    Functionality
    Quality
    Support

    I have been implementing systems for 25 years - 10 years in Senior Housing. Tried this software with a client on the advice of others. I was concerned about the financials but thought I could work out the issues. I was wrong. Vendor won't release us from contract and we are stuck with a product that doesn't suit our customers needs. The Senior Living product is designed for a business that does not use accrual accounting or require GAAP reporting. The Senior Living product uses a batch process to update the General Ledger; there is no real time integration with the Matrixcare General Ledger product or drill down capabilities from the Financials. Even QuickBooks allows you to drill down to detail from the financials. I think most users expect this now and wouldn't even think to ask if the capability exists within a product that calls itself fully integrated. The General Ledger product is clumsy to use and fixing errors such as one sided journal entries (common because it allows posting of transaction debits & credits to different months) requires a call in to customer support to get the Daily Password.

    Review Source: Capterra
  • Liz from Phase Two

    Number of employees: 51-200 employees

    August 2016

    Not for anyone who needs financial reporting!!!!!!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Selected this product for an Assisted Living property. We were very excited to sign on for the product with its drill down capabilities etc but had nothing but problems with the financial reporting. Warning! Do not plan to use this for financials. Everyone was very nice until we said the product wouldn't work for us and were cancelling. Then it got ugly....

    Pros

    If you are a family owned business and don't need to provide good financial reports, this could be good system for you.

    Cons

    Reporting

    Review Source: Capterra
  • Julie from Augustana Care

    September 2015

    We transitioned from one EHR to MatrixCare. The best transition I have experience in my career

    Ease-of-use
    Quality
    Support

    The MatrixCare clinical software is very end user friendly and fairly simple to maintain. Good solid advice and foundational work in the clinical build was essential. The reporting capability far exceeds what other products offer in my experience. All MatrixCare staff from the Account Manager, to PM staff, Clinical Education staff and development staff are exceptional in customer service and knowledge of their software resulting in best practices and software design. I do hope that given development on the financial software that we can move to a totally integrated system some day in the future.

    Review Source: Capterra
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