--- title: "MatrixCare Skilled Nursing Facility Software Reviews, Demo & Pricing - 2026" description: "Review of MatrixCare Skilled Nursing Facility Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/long-term-care/matrixcare-ehr-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Nursing Home Software](https://www.softwareadvice.com/nursing-home/) / MatrixCare Skilled Nursing Facility Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/nursing-home/matrixcare-ehr-profile/reviews/) # MatrixCare Skilled Nursing Facility Review Custom quote 1 plan Wondering if MatrixCare Skilled Nursing Facility is right for your organization? Our Nursing Home Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview MatrixCare Skilled Nursing Facility 4.3 [(47)](https://www.softwareadvice.com/nursing-home/matrixcare-ehr-profile/reviews/) Pricing Pricing available upon request ### About MatrixCare Skilled Nursing Facility MatrixCare’s Skilled Nursing software is built to meet the specific skilled nursing facilities. Our industry-leading EHR solution features clinical decision support to guide clinicians at the point of care with evidence-based practices that can reduce readmissions and boost reimbursement. Our software includes Clinical Advanced Insights, a machine learning tool that provides clear, easy-to-understand dashboards that give clinical staff real-time insights and alerts. They can then take informed action to prevent falls and rehospitalizations, to effectively manage costs and risks. MatrixCare was built to support complex diversified health networks, giving users analytics, accounting and revenue cycle management features all in one place. MatrixCare empowers providers with vital information to deliver what residents need, when they need it and help facilities identify efficiencies and reduce waste. Wondering if MatrixCare Skilled Nursing Facility is right for your organization? Our Nursing Home Software selection experts can help you in 15 minutes or less. ## MatrixCare Skilled Nursing Facility User Interface ## Popular MatrixCare Skilled Nursing Facility Alternatives Main Product MatrixCare Skilled Nursing Facility 4.3 [(47)](https://www.softwareadvice.com/nursing-home/matrixcare-ehr-profile/reviews/) Ratings Breakdown - 4.40Ease of use - 4.08Value for money - 4.33Customer support - 4.20Functionality Pricing Available upon request Get Price Alternative Product [WellSky Long-Term Care](https://www.softwareadvice.com/nursing-home/netsolutions-profile/) 4.8 [(20)](https://www.softwareadvice.com/nursing-home/netsolutions-profile/reviews/) Ratings Breakdown - 4.55Ease of use - 4.65Value for money - 4.95Customer support - 4.70Functionality Pricing Available upon request Get Price Alternative Product [ECP](https://www.softwareadvice.com/product/448947-ECP/) 4.7 [(175)](https://www.softwareadvice.com/product/448947-ECP/reviews/) Ratings Breakdown - 4.69Ease of use - 4.52Value for money - 4.87Customer support - 4.49Functionality Pricing Available upon request Get Price Alternative Product [Eldermark](https://www.softwareadvice.com/medical/eldermark-profile/) 4.6 [(37)](https://www.softwareadvice.com/medical/eldermark-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.66Value for money - 4.84Customer support - 4.27Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [AL Advantage](https://www.softwareadvice.com/long-term-care/al-advantage-profile/) 4.3 [(74)](https://www.softwareadvice.com/long-term-care/al-advantage-profile/#reviews) Ratings Breakdown - 4.46Ease of use - 4.31Value for money - 4.44Customer support - 4.07Functionality Pricing Starting at $7.00 per month Get Price Alternative Product [StoriiCare](https://www.softwareadvice.com/patient-case-management/sotriicare-profile/) 4.8 [(49)](https://www.softwareadvice.com/patient-case-management/sotriicare-profile/reviews/) Ratings Breakdown - 4.67Ease of use - 4.60Value for money - 4.83Customer support - 4.47Functionality Pricing Available upon request Get Price ## MatrixCare Skilled Nursing Facility Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## MatrixCare Skilled Nursing Facility Features - Popular features found in Nursing Home Billing & Invoicing Care Plan Management Incident Management Patient Intake Patient Records Management Scheduling - More features of MatrixCare Skilled Nursing Facility Activity Dashboard Alerts/Escalation Charting Claims Management Client Management Clinical Care Compliance Management Customizable Reports Data Capture and Transfer Data Import/Export Document Management Electronic Signature Electronic Submission Employee Management EMR/EHR E-Prescribing Financial Management For Home Care Providers For Long Term Care For Nursing Homes Geriatric Care HIPAA Compliant MDS Review Meal/Nutrition Management Medication History Nursing Forms Tracking Patient Engagement Payroll Management Performance Metrics Point of Care System Real-Time Updates Referral Management Reimbursement Management Reporting/Analytics Reporting & Statistics Self Service Portal Spend Management Staff Scheduling Third-Party Integrations Transaction Management User Management Workflow Management ## MatrixCare Skilled Nursing Facility Integrations OnShift Integration rated undefined from -1 review SNF Metrics Integration rated undefined from -1 review WelcomeHome Integration rated undefined from -1 review DocNow Integration rated undefined from -1 review Prophix One Integration rated undefined from -1 review Carefeed Integration rated undefined from -1 review See all 8 integrations ## MatrixCare Skilled Nursing Facility User Reviews ## MatrixCare Skilled Nursing Facility customer ratings - Overall rating: 4.3/5 - Total reviews: 47 ### Rating distribution - 5 stars: 24 reviews (51%) - 4 stars: 18 reviews (38%) - 3 stars: 3 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (4%) ### Secondary ratings - Ease of use: 4.4/5 - Value for money: 4.1/5 - Customer support: 4.3/5 - Functionality: 4.2/5 --- ### Healthcare Documentation Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In our line of work, which is healthcare, nurses do a lot of documentation, which is the legal way to do it, but due to the stress of trying to finish their documentation, they forget the real essence of nursing, which is patient care. Quality patient care is not provided when nurses have to worry about documentation and whether or not they will finish charting on time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about MatrixCare is that you can just answer specific questions that are relevant to your line of work and you don't have to worry about the irrelevant questions. You just save your answers and your tasks are done! #### Cons What I do not like about this software is that they have to put a lot of questions in there instead of simplifying it --- although we do not have to answer all of them, I think it is a waste of time and effort putting them there in the first place. --- ### Thankful we went with MatrixCare - Overall rating: 5/5 - Reviewer: Markus M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent and very responsive! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very comprehensive and meets all of our clinical, admission, census, and billing needs. The BEST part is MatrixCare is always upgrading and improving as the needs change, changes are not based on what programmers think would be cool, changes and improvements are all based on the input and feedback from users! Implementation process was AMAZING!!! Full road map provided to implement system, ongoing support throughout process, customized to our needs, and full optimization review at the end to determine what needs greater focus to maximize. #### Cons I really have n0 complaints regarding the product or services. #### Reasons for choosing MatrixCare Skilled Nursing Facility Point Click Care engaged us frequently as if there were no options and their product was superior, they never fully understood who we were as a customer and we felt that we were to bend to meet their expectations. In the end, the Implementation Plan/Proposal was clearly a differentiator and it ended up being critical for our success. #### Reasons for switching to MatrixCare Skilled Nursing Facility At the time, we felt our current product and options were not keeping up with where the needs were going. --- ### Your average user friendly EHR - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered There had been several times that MatrixCare was updating their whole program and it never went through. I have had to work overnight and weekends with all the downtime emergencies that staff would have. It was a monthly reoccurrence. We ended up switching to a different EHR. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It is user friendly. The alert system is very useful. There are a variety of reports that are available. #### Cons There is a lot of downtime and crashes. Fixes/improvements for bugs take months to correct. Customer Service is a hit or miss with the knowledge of helping users. --- ### Good review - Overall rating: 4/5 - Reviewer: Chris R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had good overall experience with the program. It is easy for one user to teach another user the functions needed for their daily tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is easy to use. When we first started implementing it, there was a lot of assistance with set-up and training. #### Cons The price keeps going up. There may be features added that we are unaware of and could be using. Some employees have a need to have multiple log-ins due to not being able to access certain features with their original templates. It is difficult to go back and set-up new forms or change forms. There are very few staff left at our facility that know how to navigate this process. #### Reasons for choosing MatrixCare Skilled Nursing Facility We like the set-up better and ease of finding things. Easy to learn to use. --- ### All computer knowledge ease of use - Overall rating: 4/5 - Reviewer: Tina R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easier to use than many others available. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of use, easy to learn even for those with limited computer knowledge. Wide variety of report options. The ability to set up multiple user profiles. #### Cons Inability to create certain reports. Wish it had additional census line options. #### Reasons for choosing MatrixCare Skilled Nursing Facility The ease of use, the observation options, care plan options, ability to create or modify observations --- ### We love MatrixCare - Overall rating: 5/5 - Reviewer: Michelle P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Post implementation support was simply outstanding. #### Cons When I provide a suggestion, I would like feedback as to when it might be implemented or where they are in the process. #### Reasons for choosing MatrixCare Skilled Nursing Facility The nursing department made the final decision. They found the med pass feature to be much easier to use then PCC. --- ### Good solid program - Overall rating: 4/5 - Reviewer: Traci N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like working with the software but being able to switch between patient or have 2 windows open would help at times. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn and use. Does a good job of showing needed information when I need it. #### Cons Number of clicks it takes to navigate between residents. Limitations on what I want to enter in pulldown boxes. Would be nice to be able to free text in some boxes or have other as an option. (Ex: for meds 3 days a week or every other day. There are work around but they can be time consuming and easy to forget when you don't use them often. --- ### MatrixCare makes the nursing function efficiently. - Overall rating: 4/5 - Reviewer: Justin B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with MatrixCare Skilled Nursing Facility has been positive. From monitoring vital signs to bowel movements and patient charting, MatrixCare was an upgrade for the nursing home where I work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I believe I have a good grasp of the various functions within MatrixCare as a user. I particularly enjoy using the dashboard as it allows me to effortlessly navigate to different areas of care. Another feature that I find helpful is the box located in the upper left corner, which conveniently provides access to the areas and categories of care that I use most frequently. #### Cons I often experience issues where other windows pop over what I'm writing, or the window I'm writing in pops under a different one. This can be quite frustrating as it happens frequently. Additionally, it's inconvenient that when doing a patient admission I have an observation open and want to add a progress note, the observation immediately closes without saving. --- ### Antiquated and out of touch with today's world - Overall rating: 1/5 - Reviewer: Char T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered SNF was ok. You folks are clueless about Senior Living other than nursing home. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros The nursing home software. The outstanding tech support folks #### Cons What a mess! 1. We were told in 2013 when we bought this for our nursing home, that "they" were putting in a fix for the phone numbers to "jump" from one space to the next. Almost 8 years later, "they" have never done this. 2. You can add physicians from your corporate capabilities but you cannot add a pharmacy. 3. There are SKADS of mandated fields that should be optional. Example - you may or may not need the email of a physician or his/her NPI number but those are mandated - wastes a LOT of time for facilities that will not ever use those. Same with addresses, etc. 4. On billing, the scripts should be editable by us, not Matrix. What a hassle to get the size and language changed - it's an act of god! 5. You cannot sort a report that lists everyone who has X pharmacy! Hello? That's just plan foolish 6. On reports the date does not default to current date and then you change from that if needed - cumbersome and illogical 7. It is soooo out of touch with the world. We have IL and AL but Matrix calls everyone PATIENTS! Seriously? Nursing home people are RESIDENTS and at the very least, IL and AL are residents but for many, TENANTS. 8. There is no package for logical AL - it's all sort of modified nursing home - and the language is ALL nursing home - Care Plans instead of Service Plans for example. And the meds - all completely based on nursing home. 9. I wish we had not already had Matrix for our nursing home, we sure would not have gotten it for AL. #### Reasons for choosing MatrixCare Skilled Nursing Facility Would never choose again, now knowing how bad it is for AL. And the salesperson was extremely slow. The folks who helped us set up the AL and our billing were very good but poor them to have to work with inferior products. --- ### "Allows for less errors in care" - Overall rating: 5/5 - Reviewer: Daniella B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Makes giving report quicker which means more time to take care of residents #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Gives you multiple choice questions and answers for each resident leaving little room for errors in care #### Cons Occasionally system glitches as well as needs a comment or additional note section for each resident --- Showing 1 - 10 of 47 Reviews [See All Reviews](https://www.softwareadvice.com/nursing-home/matrixcare-ehr-profile/reviews/) ## MatrixCare Skilled Nursing Facility Popular Comparisons [ECP vs MatrixCare Skilled Nursing Facility](https://www.softwareadvice.com/compare/184771-matrixcare-ehr/vs/448947-ECP/)[Eldermark vs MatrixCare Skilled Nursing Facility](https://www.softwareadvice.com/medical/eldermark-profile/vs/matrixcare-ehr/) ## Other Top Recommended Nursing Home Software [Eldermark](https://www.softwareadvice.com/medical/eldermark-profile/) **4.6** (37) Recently recommended **8** times [WellSky Long-Term Care](https://www.softwareadvice.com/nursing-home/netsolutions-profile/) **4.8** (20) Recently recommended **8** times [Icon](https://www.softwareadvice.com/long-term-care/voicefriend-profile/) **4.7** (25) Recently recommended **4** times [Connecteam](https://www.softwareadvice.com/hr/connecteam-profile/) **4.6** (5308) Recently recommended **0** times Stuck Between Options? 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