About MatrixCare Skilled Nursing Facility

MatrixCare Skilled Nursing Solution helps providers navigate a challenging and ever-changing regulatory environment while driving operational efficiencies. By leveraging innovative technology, such as Artificial Intelligence (AI) and machine learning, MatrixCare's solution can help facilities drive occupancy, ensure compliance, and adopt a more proactive workflow.

The fully mobile system comes equipped with built-in validation rules to enable clinicians to document at the point-of-care and gather all the information needed to optimize reimbursement. The paperless workflow allows for accurate and consistent resident centered care delivery while supporting full compliance with PDPM and other regulatory requirements.

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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

40 Reviews of MatrixCare Skilled Nursing Facility

Average User Ratings

Overall

4.3 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(20)

20

4 stars

(16)

16

3 stars

(2)

2

2 stars

(0)

0

1 stars

(2)

2

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 40 results

January 2021

Markus from Healthcare Management Services

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Thankful we went with MatrixCare

Excellent and very responsive!

Pros

It is very comprehensive and meets all of our clinical, admission, census, and billing needs. The BEST part is MatrixCare is always upgrading and improving as the needs change, changes are not based on what programmers think would be cool, changes and improvements are all based on the input and feedback from users! Implementation process was AMAZING!!! Full road map provided to implement system, ongoing support throughout process, customized to our needs, and full optimization review at the end to determine what needs greater focus to maximize.

Cons

I really have n0 complaints regarding the product or services.

Reasons for Choosing MatrixCare Skilled Nursing Facility

Point Click Care engaged us frequently as if there were no options and their product was superior, they never fully understood who we were as a customer and we felt that we were to bend to meet their expectations. In the end, the Implementation Plan/Proposal was clearly a differentiator and it ended up being critical for our success.

Reasons for Switching to MatrixCare Skilled Nursing Facility

At the time, we felt our current product and options were not keeping up with where the needs were going.

January 2021

Chris from Salt River Community Care

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

January 2021

Good review

We have had good overall experience with the program. It is easy for one user to teach another user the functions needed for their daily tasks.

Pros

It is easy to use. When we first started implementing it, there was a lot of assistance with set-up and training.

Cons

The price keeps going up. There may be features added that we are unaware of and could be using. Some employees have a need to have multiple log-ins due to not being able to access certain features with their original templates. It is difficult to go back and set-up new forms or change forms. There are very few staff left at our facility that know how to navigate this process.

Reasons for Choosing MatrixCare Skilled Nursing Facility

We like the set-up better and ease of finding things. Easy to learn to use.

September 2021

Rachel from Eastern Star Home of Illinois

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

September 2021

Good Software; Great Software Customer Service

I have been very happy. It has been a good fit for me and our organization.

Pros

What i like the most is how responsive the company and team are. Wondering if the software can do something? Wondering if there is a report that can give you what you need? The team is AMAZING and getting back to you and giving you answers. If they can't find a way to give you what you need, they will create it!

Cons

The only real complaint i have is that at times it feels inefficient. A lot of clicks to get where you need to go to sometimes, comparatively speaking. Some software is definitely more friendly to flip to the next patient or quickly search for a different patient.

Reasons for Switching to MatrixCare Skilled Nursing Facility

Needed a software that was able to grown with us. This definitely fits the bill!

March 2021

Char from OCAHS

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

2.0

Customer support

5.0

Functionality

1.0

March 2021

Antiquated and out of touch with today's world

SNF was ok. You folks are clueless about Senior Living other than nursing home.

Pros

The nursing home software. The outstanding tech support folks

Cons

What a mess! 1. We were told in 2013 when we bought this for our nursing home, that "they" were putting in a fix for the phone numbers to "jump" from one space to the next. Almost 8 years later, "they" have never done this. 2. You can add physicians from your corporate capabilities but you cannot add a pharmacy. 3. There are SKADS of mandated fields that should be optional. Example - you may or may not need the email of a physician or his/her NPI number but those are mandated - wastes a LOT of time for facilities that will not ever use those. Same with addresses, etc. 4. On billing, the scripts should be editable by us, not Matrix. What a hassle to get the size and language changed - it's an act of god! 5. You cannot sort a report that lists everyone who has X pharmacy! Hello? That's just plan foolish 6. On reports the date does not default to current date and then you change from that if needed - cumbersome and illogical 7. It is soooo out of touch with the world. We have IL and AL but Matrix calls everyone PATIENTS! Seriously? Nursing home people are RESIDENTS and at the very least, IL and AL are residents but for many, TENANTS. 8. There is no package for logical AL - it's all sort of modified nursing home - and the language is ALL nursing home - Care Plans instead of Service Plans for example. And the meds - all completely based on nursing home. 9. I wish we had not already had Matrix for our nursing home, we sure would not have gotten it for AL.

Reasons for Choosing MatrixCare Skilled Nursing Facility

Would never choose again, now knowing how bad it is for AL. And the salesperson was extremely slow. The folks who helped us set up the AL and our billing were very good but poor them to have to work with inferior products.

September 2021

Shakema from Signature healthcare

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2021

Millennium software!

I think all nursing facilities need it. It's very useful and very effective in the functional system.

Pros

It's so well put together and organized. If your working in the healthcare field it's a must to have this software.

Cons

The software goes down for servicing and itight be during the times you have to document or chart.