MatrixCare Skilled Nursing Facility

RATING:

4.4

(44)

About MatrixCare Skilled Nursing Facility

MatrixCare’s Skilled Nursing software is built to meet the specific skilled nursing facilities. Our industry-leading EHR solution features clinical decision support to guide clinicians at the point of care with evidence-based practices that can reduce readmissions and boost reimbursement. Our software includes Clinical Advanced Insights, a machine learning tool that provides clear, easy-to-understand dashboards that give clinical staff real-time insights and alerts. They can then take informed action to prevent falls and rehospitalizations, to effectively manage costs and risks. MatrixCare was built to support complex diversified health networks, giving users analytics, accounting and revenue cycle management features all in one place. MatrixCare empowers provider...
Point of care

MatrixCare Skilled Nursing Facility Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for MatrixCare Skilled Nursing Facility

1 - 5 of 44 Reviews

Kim

Hospital & Health Care, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

MatrixCare streamlines information across departments

Excellent service and follow-up. Willing to assist us with issues quickly.

PROS

Provides resources to bring together information across various departments into one location and helps to reduce paper files.

CONS

Reports fall a bit short in obtaining information we would like to have on a single report.

Markus

Hospital & Health Care, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Thankful we went with MatrixCare

Excellent and very responsive!

PROS

It is very comprehensive and meets all of our clinical, admission, census, and billing needs. The BEST part is MatrixCare is always upgrading and improving as the needs change, changes are not based on what programmers think would be cool, changes and improvements are all based on the input and feedback from users! Implementation process was AMAZING!!! Full road map provided to implement system, ongoing support throughout process, customized to our needs, and full optimization review at the end to determine what needs greater focus to maximize.

CONS

I really have n0 complaints regarding the product or services.

Reason for choosing MatrixCare Skilled Nursing Facility

Point Click Care engaged us frequently as if there were no options and their product was superior, they never fully understood who we were as a customer and we felt that we were to bend to meet their expectations. In the end, the Implementation Plan/Proposal was clearly a differentiator and it ended up being critical for our success.

Reasons for switching to MatrixCare Skilled Nursing Facility

At the time, we felt our current product and options were not keeping up with where the needs were going.

Char

Hospital & Health Care, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

1

Reviewed March 2021

Antiquated and out of touch with today's world

SNF was ok. You folks are clueless about Senior Living other than nursing home.

PROS

The nursing home software. The outstanding tech support folks

CONS

What a mess! 1. We were told in 2013 when we bought this for our nursing home, that "they" were putting in a fix for the phone numbers to "jump" from one space to the next. Almost 8 years later, "they" have never done this. 2. You can add physicians from your corporate capabilities but you cannot add a pharmacy. 3. There are SKADS of mandated fields that should be optional. Example - you may or may not need the email of a physician or his/her NPI number but those are mandated - wastes a LOT of time for facilities that will not ever use those. Same with addresses, etc. 4. On billing, the scripts should be editable by us, not Matrix. What a hassle to get the size and language changed - it's an act of god! 5. You cannot sort a report that lists everyone who has X pharmacy! Hello? That's just plan foolish 6. On reports the date does not default to current date and then you change from that if needed - cumbersome and illogical 7. It is soooo out of touch with the world. We have IL and AL but Matrix calls everyone PATIENTS! Seriously? Nursing home people are RESIDENTS and at the very least, IL and AL are residents but for many, TENANTS. 8. There is no package for logical AL - it's all sort of modified nursing home - and the language is ALL nursing home - Care Plans instead of Service Plans for example. And the meds - all completely based on nursing home. 9. I wish we had not already had Matrix for our nursing home, we sure would not have gotten it for AL.

Reason for choosing MatrixCare Skilled Nursing Facility

Would never choose again, now knowing how bad it is for AL. And the salesperson was extremely slow. The folks who helped us set up the AL and our billing were very good but poor them to have to work with inferior products.

NATHAN

Medical Practice, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2024

Very user Friendly

PROS

Very easy to learn and use. Customer service is excellent!

CONS

There are a few features that could be improved in the resident trust modual.

Chris

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed January 2021

Good review

We have had good overall experience with the program. It is easy for one user to teach another user the functions needed for their daily tasks.

PROS

It is easy to use. When we first started implementing it, there was a lot of assistance with set-up and training.

CONS

The price keeps going up. There may be features added that we are unaware of and could be using. Some employees have a need to have multiple log-ins due to not being able to access certain features with their original templates. It is difficult to go back and set-up new forms or change forms. There are very few staff left at our facility that know how to navigate this process.

Reason for choosing MatrixCare Skilled Nursing Facility

We like the set-up better and ease of finding things. Easy to learn to use.