--- title: "MatrixCare Skilled Nursing Facility Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MatrixCare Skilled Nursing Facility. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MatrixCare Skilled Nursing Facility is a good fit for you!" source_url: "https://www.softwareadvice.com/long-term-care/matrixcare-ehr-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Nursing Home Software](https://www.softwareadvice.com/nursing-home/) / [MatrixCare Skilled Nursing Facility](https://www.softwareadvice.com/nursing-home/matrixcare-ehr-profile/) / MatrixCare Skilled Nursing Facility Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/nursing-home/matrixcare-ehr-profile/) Reviews # MatrixCare Skilled Nursing Facility User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 47 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 24 reviews (51%) - 4 stars: 18 reviews (38%) - 3 stars: 3 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (4%) ### Most mentioned pros - I particularly enjoy using the dashboard as it allows me to effortlessly navigate to different areas of care. - From my standpoint in medical records, I feel the software is very user friendly. ### Most mentioned cons - Lack of integration with labs, clutter of the EMAR, - On reports the date does not default to current date and then you change from that if needed - cumbersome and illogical - Some aspects of reporting, setting up features, or making changes are cumbersome. ## MatrixCare Skilled Nursing Facility customer reviews Showing reviews 1-25 of 47 (page 1). ### Healthcare Documentation Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In our line of work, which is healthcare, nurses do a lot of documentation, which is the legal way to do it, but due to the stress of trying to finish their documentation, they forget the real essence of nursing, which is patient care. Quality patient care is not provided when nurses have to worry about documentation and whether or not they will finish charting on time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about MatrixCare is that you can just answer specific questions that are relevant to your line of work and you don't have to worry about the irrelevant questions. You just save your answers and your tasks are done! #### Cons What I do not like about this software is that they have to put a lot of questions in there instead of simplifying it --- although we do not have to answer all of them, I think it is a waste of time and effort putting them there in the first place. --- ### Thankful we went with MatrixCare - Overall rating: 5/5 - Reviewer: Markus M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent and very responsive! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very comprehensive and meets all of our clinical, admission, census, and billing needs. The BEST part is MatrixCare is always upgrading and improving as the needs change, changes are not based on what programmers think would be cool, changes and improvements are all based on the input and feedback from users! Implementation process was AMAZING!!! Full road map provided to implement system, ongoing support throughout process, customized to our needs, and full optimization review at the end to determine what needs greater focus to maximize. #### Cons I really have n0 complaints regarding the product or services. #### Reasons for choosing MatrixCare Skilled Nursing Facility Point Click Care engaged us frequently as if there were no options and their product was superior, they never fully understood who we were as a customer and we felt that we were to bend to meet their expectations. In the end, the Implementation Plan/Proposal was clearly a differentiator and it ended up being critical for our success. #### Reasons for switching to MatrixCare Skilled Nursing Facility At the time, we felt our current product and options were not keeping up with where the needs were going. --- ### Your average user friendly EHR - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered There had been several times that MatrixCare was updating their whole program and it never went through. I have had to work overnight and weekends with all the downtime emergencies that staff would have. It was a monthly reoccurrence. We ended up switching to a different EHR. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros It is user friendly. The alert system is very useful. There are a variety of reports that are available. #### Cons There is a lot of downtime and crashes. Fixes/improvements for bugs take months to correct. Customer Service is a hit or miss with the knowledge of helping users. --- ### Good review - Overall rating: 4/5 - Reviewer: Chris R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had good overall experience with the program. It is easy for one user to teach another user the functions needed for their daily tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is easy to use. When we first started implementing it, there was a lot of assistance with set-up and training. #### Cons The price keeps going up. There may be features added that we are unaware of and could be using. Some employees have a need to have multiple log-ins due to not being able to access certain features with their original templates. It is difficult to go back and set-up new forms or change forms. There are very few staff left at our facility that know how to navigate this process. #### Reasons for choosing MatrixCare Skilled Nursing Facility We like the set-up better and ease of finding things. Easy to learn to use. --- ### All computer knowledge ease of use - Overall rating: 4/5 - Reviewer: Tina R. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easier to use than many others available. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of use, easy to learn even for those with limited computer knowledge. Wide variety of report options. The ability to set up multiple user profiles. #### Cons Inability to create certain reports. Wish it had additional census line options. #### Reasons for choosing MatrixCare Skilled Nursing Facility The ease of use, the observation options, care plan options, ability to create or modify observations --- ### We love MatrixCare - Overall rating: 5/5 - Reviewer: Michelle P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Post implementation support was simply outstanding. #### Cons When I provide a suggestion, I would like feedback as to when it might be implemented or where they are in the process. #### Reasons for choosing MatrixCare Skilled Nursing Facility The nursing department made the final decision. They found the med pass feature to be much easier to use then PCC. --- ### Good solid program - Overall rating: 4/5 - Reviewer: Traci N. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like working with the software but being able to switch between patient or have 2 windows open would help at times. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to learn and use. Does a good job of showing needed information when I need it. #### Cons Number of clicks it takes to navigate between residents. Limitations on what I want to enter in pulldown boxes. Would be nice to be able to free text in some boxes or have other as an option. (Ex: for meds 3 days a week or every other day. There are work around but they can be time consuming and easy to forget when you don't use them often. --- ### MatrixCare makes the nursing function efficiently. - Overall rating: 4/5 - Reviewer: Justin B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered My overall experience with MatrixCare Skilled Nursing Facility has been positive. From monitoring vital signs to bowel movements and patient charting, MatrixCare was an upgrade for the nursing home where I work. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I believe I have a good grasp of the various functions within MatrixCare as a user. I particularly enjoy using the dashboard as it allows me to effortlessly navigate to different areas of care. Another feature that I find helpful is the box located in the upper left corner, which conveniently provides access to the areas and categories of care that I use most frequently. #### Cons I often experience issues where other windows pop over what I'm writing, or the window I'm writing in pops under a different one. This can be quite frustrating as it happens frequently. Additionally, it's inconvenient that when doing a patient admission I have an observation open and want to add a progress note, the observation immediately closes without saving. --- ### Antiquated and out of touch with today's world - Overall rating: 1/5 - Reviewer: Char T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered SNF was ok. You folks are clueless about Senior Living other than nursing home. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros The nursing home software. The outstanding tech support folks #### Cons What a mess! 1. We were told in 2013 when we bought this for our nursing home, that "they" were putting in a fix for the phone numbers to "jump" from one space to the next. Almost 8 years later, "they" have never done this. 2. You can add physicians from your corporate capabilities but you cannot add a pharmacy. 3. There are SKADS of mandated fields that should be optional. Example - you may or may not need the email of a physician or his/her NPI number but those are mandated - wastes a LOT of time for facilities that will not ever use those. Same with addresses, etc. 4. On billing, the scripts should be editable by us, not Matrix. What a hassle to get the size and language changed - it's an act of god! 5. You cannot sort a report that lists everyone who has X pharmacy! Hello? That's just plan foolish 6. On reports the date does not default to current date and then you change from that if needed - cumbersome and illogical 7. It is soooo out of touch with the world. We have IL and AL but Matrix calls everyone PATIENTS! Seriously? Nursing home people are RESIDENTS and at the very least, IL and AL are residents but for many, TENANTS. 8. There is no package for logical AL - it's all sort of modified nursing home - and the language is ALL nursing home - Care Plans instead of Service Plans for example. And the meds - all completely based on nursing home. 9. I wish we had not already had Matrix for our nursing home, we sure would not have gotten it for AL. #### Reasons for choosing MatrixCare Skilled Nursing Facility Would never choose again, now knowing how bad it is for AL. And the salesperson was extremely slow. The folks who helped us set up the AL and our billing were very good but poor them to have to work with inferior products. --- ### "Allows for less errors in care" - Overall rating: 5/5 - Reviewer: Daniella B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Makes giving report quicker which means more time to take care of residents #### Ratings breakdown - Ease of use: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Gives you multiple choice questions and answers for each resident leaving little room for errors in care #### Cons Occasionally system glitches as well as needs a comment or additional note section for each resident --- ### AR employee review - Overall rating: 5/5 - Reviewer: Tikeesha W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is one of the easier to use for long term care billing that I have used in past. Customer support is amazing. #### Cons Some reports could be more easily found/identified. Same with navigating the entry areas for certain demographics. --- ### Nice Product - Overall rating: 5/5 - Reviewer: Fern L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly. Easy use of the drop down boxes. #### Cons Not much to complain about, some of the things are the way they are set up at the Corporate level, so not much Matrix could do about that. --- ### Matrix SNF software - Overall rating: 4/5 - Reviewer: Janice W. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I enjoy the ease of accessing all records and information with the same system. #### Cons I dislike the short time span prior to it automatically logging you out. --- ### MatrixCare Review - Overall rating: 4/5 - Reviewer: Craig W. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros We deal with if through an interface with our LTC Pharmacy software. It is pretty intuitive and works well with our system. #### Cons We often have interface issues with the VPN not working. We don't have issues with our other software interfaces. This is changing this quarter, so hopefully it will be better. --- ### Satisfied customer - Overall rating: 5/5 - Reviewer: David B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ability to insure regulatory requirements met. #### Cons Report writer could be more powerful. Ability to track accidents and incidents --- ### Great System - Overall rating: 5/5 - Reviewer: Tammy T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Provides a great solution for our care setting needs. Very user friendly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of the product, great clinical support #### Cons None. The software meets all of our expectations. --- ### A must try - Overall rating: 5/5 - Reviewer: George K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Overall experience is great, compared to another product we are now using. I would definitely prefer to go back to Matrixcare #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, quick to learn, efficient workflows, able to quickly verify orders #### Cons Lack of integration with labs, clutter of the EMAR, --- ### Matrix reveiw - Overall rating: 5/5 - Reviewer: ROSEMARIE T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am satisfied with Matrix. I find it easy to move around in the system. I have a lot of rights as the administrator of the facility, so I can see what is new and available. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros all discipline's progress notes are in one place. I can get the picture of the resident in one place. It has observations and events. They assist in getting a clear picture for completing the MDS. Our organization is an Institute for Mental Disease, IMD, 2 smaller nursing homes and assisted livings. Our needs are diverse. Matrix can accommodate the different needs within the organization. We can customize observations, etc. I have given feed back to other organizations thinking about changing to Matrix. #### Cons The piecemeal costs. I am a small facility within a larger organization. I run a 37 bed SNF. As a smaller facility, it is hard to sell the cost, if the rest of the organization doesn't need the particular add on. #### Reasons for choosing MatrixCare Skilled Nursing Facility the organization started Matrix in my SNF as a trial. It was initially considered for the functionality and ability to obtain the data in such a way that filling out the MDS was done most accurately. --- ### Good Software; Great Software Customer Service - Overall rating: 4/5 - Reviewer: Rachel B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have been very happy. It has been a good fit for me and our organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What i like the most is how responsive the company and team are. Wondering if the software can do something? Wondering if there is a report that can give you what you need? The team is AMAZING and getting back to you and giving you answers. If they can't find a way to give you what you need, they will create it! #### Cons The only real complaint i have is that at times it feels inefficient. A lot of clicks to get where you need to go to sometimes, comparatively speaking. Some software is definitely more friendly to flip to the next patient or quickly search for a different patient. #### Reasons for switching to MatrixCare Skilled Nursing Facility Needed a software that was able to grown with us. This definitely fits the bill! --- ### MatrixCare streamlines information across departments - Overall rating: 5/5 - Reviewer: Kim K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent service and follow-up. Willing to assist us with issues quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Provides resources to bring together information across various departments into one location and helps to reduce paper files. #### Cons Reports fall a bit short in obtaining information we would like to have on a single report. --- ### Skilled Nursing Service Review - Overall rating: 5/5 - Reviewer: Rae-Ann G. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent reporting and data abstraction. We are given so many tools to track and monitor our success. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have a lot of positive items to point out relating to MatrixCare Software. It is very reliable and is almost never down. Actually, I don't remember the last time the system went down. I would venture to guess it's been more than 18 months for our facilities. The communication of product enhancement is wonderful. The help desk staff is always very friendly and helpful when calling with questions. The CCD for resident transfers to hospital hits all the necessary and important documentation for a safe transfer to the hosptial or home. The ease of printing client records and resident documents is a huge positive. This is just to mention a few items that I enjoy most about the system. #### Cons Sometimes something added to a wish list can take quite a long time before it is added to an upgrade. #### Reasons for switching to MatrixCare Skilled Nursing Facility Not sure, above my pay grade. --- ### Very user Friendly - Overall rating: 4/5 - Reviewer: NATHAN C. - Verified reviewer: Yes - Industry: Medical Practice - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to learn and use. Customer service is excellent! #### Cons There are a few features that could be improved in the resident trust modual. --- ### MatrixCare is an outstanding choice for EHR - Overall rating: 5/5 - Reviewer: Corinne M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to navigate, great support. Everything you need at your fingertips #### Cons Fees for some upgrades shoule be removed --- ### after the sales pitch, very frustrating - Overall rating: 1/5 - Reviewer: Lisa S. - Industry: Commercial Real Estate - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would not recommend this product to anyone. MatrixCare has taken our facility back 10 years. Normal daily functions are split because very little is able to be accomplished at a corporate level but have to be accomplished facility by facility (we have 7 facilities!!!), so many of our reports that need to be run week by week are taking us 7 times longer. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Very little...but I do have to say that their staff try really hard to fix problems. Unfortunately, most of whom I've spoken with do not have the rights to correct most of the issues that I call in for. #### Cons We are unable to customize to our needs, and if customization is needed, it will happen ONLY if other facilities request the same "customization". Getting and keeping users in the system is next to impossible with the built in requirements by MatrixCare. We have been working with their customer service for almost a year on 2 different problems we've experienced from the start, beginning this past Feb., still working on it. We were promised, not once but SEVERAL times during the sales pitch that updates would be 10-15 minutes and extremely unnoticeable...in less than a year our NOC shift has had over 50 HOURS of downtime because of all of the (4 HOUR) updates. Sometimes updates are run not once, but several times a month, each at 4 hours downtime. --- ### User Friendly (mostly) - Overall rating: 4/5 - Reviewer: Kaitlin M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros As a user, I feel like I understand how most areas within MaxtrixCare work. The dashboard is my favorite part so I can easily click on different aspects of care. I also like the grid box on the upper left corner where I can find areas/categories of care where I use most often. #### Cons Sometimes when I'm writing a note or observation, other windows with pop over what I'm writing or vice versa, and the window I'm writing on will pop under a different window. It's quite frustrating because it happens often. I also do not like that if you have an observation open, and you go to add a progress note, the observation immediately closes and does not save. ## More reviews [Next reviews](https://www.softwareadvice.com/nursing-home/matrixcare-ehr-profile/reviews/?page=2) --- MatrixCare Skilled Nursing Facility Reviews, Pros and Cons - 2026 Software Advice