After installation, it was easy for the field staff to adjust to a new electronic record. It has many features that keep staff compliant. I find it much easier to do a chart audit from my desk. I am very impressed with the reports that that allow me to keep updated on our financial status on a daily basis. The staff at Brightree is great to work with. They treat us like partners.

The only thing I would change would be for client recommendations to be implemented quicker.

High availability of the software, minimal downtime for upgrades. They are always current on all medicaid rules / regulations.

System is not very easy to customize, and if you need a custom report, it is very expensive to have done. They will not let you self host their platform, which makes data access very difficult.

Selected this product for an Assisted Living property. We were very excited to sign on for the product with its drill down capabilities etc but had nothing but problems with the financial reporting. Warning! Do not plan to use this for financials. Everyone was very nice until we said the product wouldn't work for us and were cancelling. Then it got ugly....

If you are a family owned business and don't need to provide good financial reports, this could be good system for you.

Reporting

The support we have received from the Brightree team during our training and implementation process has been great. The best thing about this product from an inpatient hospice standpoint is the ability to document in the Agency Front Office via the internet site. From a home hospice standpoint, this system also gives the clinician the ability to document in the CPOC software, which does not require internet access. We provide both inpatient and home hospice services, so the ability for clinicians to view patient documentation from both divisions is very beneficial. This ability can also be limited depending on the user, if needed. The securities that the Brightree Software system provides are very efficient. Also, the Communicate tool, which is a HIPAA-compliant messaging tool in that can be downloaded on your iPhone or Android has been very beneficial.

As far as inpatient hospice, there are definitely some improvements that could be made to this software. However, Brightree has been great with helping us problem solve, as well as trying to make these improvements in the system happen on their end.

Brightree has increased our compliance while decreasing the repetitive tasks we were previously performing. All information is entered once, and both the field and office teams are always up-to-date and seeing the same information. The implementation phase came with more support than you could imagine. They held our hands until we were fully up, running, and comfortable in the system.

Ongoing support has not been as helpful; we have been waiting too long on a few billing issues.

I have been implementing systems for 25 years - 10 years in Senior Housing. Tried this software with a client on the advice of others. I was concerned about the financials but thought I could work out the issues. I was wrong. Vendor won't release us from contract and we are stuck with a product that doesn't suit our customers needs. The Senior Living product is designed for a business that does not use accrual accounting or require GAAP reporting. The Senior Living product uses a batch process to update the General Ledger; there is no real time integration with the Matrixcare General Ledger product or drill down capabilities from the Financials. Even QuickBooks allows you to drill down to detail from the financials. I think most users expect this now and wouldn't even think to ask if the capability exists within a product that calls itself fully integrated. The General Ledger product is clumsy to use and fixing errors such as one sided journal entries (common because it allows posting of transaction debits & credits to different months) requires a call in to customer support to get the Daily Password.

The product is robust. Clinicians are able to use it in offline mode. An iPad app is coming soon!

This software does not come with a user guide. Instead, trainers instruct agencies to have staff go to their online University to watch training videos. We had to compile our own user guide, which was a time-consuming and expensive task.

Our clinical staff like how easy it is to work in. The vendor is very responsive to fixing bugs.

The synchronization process needs some fine-tuning, as it's very touchy.

It's easy to learn.

I do not like how many bugs this program has. I receive errors daily.

Chart audits are easier to follow. All of the missed visits and supervisory visits are right there for you to track.

Over-questioning. There is so many questions, much of which are not needed.

The financial stability and innovative culture of Brightree have accelerated the development of their EMR product into a leading edge cloud-based solution.

The future iterations of the Brightree EMR solution need to integrate more seamlessly with some of the other major software vendors in the healthcare vertical. This integration is critical in the areas of disease management, telemedicine, and data analytics. The scheduling component is by far the weakest area of the Brightree EMR product.

Customer support is friendly and works hard to resolve issues. The program is constantly being improved and updated. Regulatory and program educational calls/classes are always available to help keep us on point with compliance.

Our initial training occurred with the CareAnyware system and was more geared to Home Care (terminology-wise). But, Brightree has made great strides to accommodate the hospice portion of their system. We are very grateful.