Our experience has been exceptional from the user friendly software to the first-class support team.

Pros

The ease-of-use makes ALIS a stand out choice for EHR software. Our employees love the layout and picked it up within the first couple minutes of use. The first week, I had all of our Med Techs come up to me individually and say how much easier their daily routine is now. ALIS keeps them on task by reducing clutter and showing only what needs to be seen. The simple layout and color coding prevents confusion compared to other clunky software products. From their sales rep to on-boarding manager to support team, we couldn't have been more happy and put at-ease. They are all very knowledgeable about the software, responsive and easy to work with at the same time. I have the number for support on speed dial and I am not exaggerating when I say that someone answers immediately, every time I call (no auto-attendant). Most of the calls I make are only general ALIS questions but if I see something isn't working properly, it is fixed right away. Their whole team can respond to the entire range of requests. ...Highly Recommended

Cons

There are hiccups just as any other software but any issues I have, I can take to their fast-acting support team. I always get a knowledgeable person on the line right away and my issue is resolved before I have a chance to have a negative thought about the product.

The Oaks Assisted Living

ALIS has an easy to use and well-organized interface (Dashboard), which requires little to no explanation for how to use it. ALIS support made for a seamless transition from paper based charting to electronic charting. Our staff is now able to deliver more efficient, high quality care with having all the tools they being just a mouse click away.

Pros

The accessibility with having everything organized in one place.

Cons

Name format inconsistencies some modules list the residents by last name, first name and other modules still list residents by first name, last name. The system requires the facility to admit a resident before the medications and care items can be entered. This prevents facilities from being proactive with having everything ready for a resident prior to the admission date. It often times takes several hours and or days to enter data, so facilities are forced to admit the resident prior to the true admission date which prevents us from having accurate census/occupancy reports. Not having the ability to configure automatic MAR backups This is a manual process and is often times not completed because of it being manual and required additional time to do.

Overall good

I feel that some of the features are not geared toward assisted living. I think there are some language barriers, or maybe definition of certain items areally different.

Pros

Emars are great, and simple to use.

Cons

Care plan takes a great deal of time.

Just ASK ALIS

Pros

ALIS is very user-friendly and easy to navigate. The best part of ALIS is their amazing support team. Every individual who has answered the phone has given 100% of their effort to help resolving any challenges I have come across. They are all knowledgeable, patient, and thorough with explaining steps and processes. What you do not know about ALIS, the support team will train on.

Cons

The least is the inability to master the software. There are so many features and options available, I would say the only thing I do not like about ALIS software is not knowing all the tips and tricks to master it. It really is an efficient and helpful program.

Unparalleled Continuity, Flexibility, and Service

Compared to other assisted living software we looked at during our search, we selected ALIS as our solution for a number of reasons, but most notably ALIS's continuity between modules, ease of use, time and money saving potential, and excellent communication and understanding between our staff and the ALIS team. During the implementation stages, the ALIS team and software have exceeded our expectations time and time again. They took the time to truly understand how we operate, took into consideration our California-specific regulations and in-house procedures, and rolled out the least disruptive plan to switch from our manual paper-based system. Now with regular use on-site, the ALIS support team has been receptive to our feedback, and we have seen a number of our requests incorporated into their scheduled software updates. There are still a couple software features we have not rolled out yet, but we're working to do so with a combination of requesting modifications and re-evaluating our in-house processes. ALIS is very transparent about what new features they're working, and we are very excited about the direction they're headed in. Since going live on ALIS, we've experienced a significant decrease in paper usage and repetitive data collection and entry, increased transparency and accuracy in resident files, and our management staff spends more time on the floor interacting with residents instead of reviewing paperwork. Overall our experience with the ALIS software and team has been outstanding, and we look forward to rolling out the software to our future communities.

Pros

Ease of use, flexibility, and receptiveness of the ALIS team to incorporate feedback.