My experience with the ALIS system and their customer service has been very positive.

Our files and resident information is easily accessible.

Pros

I like the fact that the software can be customized to my agency's needs. In a constantly changing environment, ALIS keeps my agency up to date with licensing requirements. ALiS makes it easy for us to add new resident and staff information as well as compliance documents. This information is available to our staff on our computers, tablets and smart phones, so no matter where we are, we can communicate with our staff and have access to the information that is needed. ALIS provides security clearances for our staff, giving them access to the information they need, without giving them the ability to delete important files. If files are accidentally deleted, ALIS keeps files archived, so with a push of a button, they can be restored. Their customer service is excellent, providing answers to my questions and problems in a timely manner.

Cons

ALIS updates every few months, and every time it updates, we have small glitches in our programs. These are minor, but can be annoying. For instance, in our notes the time saved reverts back to the default time , not the save time that we have requested. If is annoying rather than a serious problem because the notes are archived, and we can still access them.

The Oaks Assisted Living

ALIS has an easy to use and well-organized interface (Dashboard), which requires little to no explanation for how to use it. ALIS support made for a seamless transition from paper based charting to electronic charting. Our staff is now able to deliver more efficient, high quality care with having all the tools they being just a mouse click away.

Pros

The accessibility with having everything organized in one place.

Cons

Name format inconsistencies some modules list the residents by last name, first name and other modules still list residents by first name, last name.

The system requires the facility to admit a resident before the medications and care items can be entered. This prevents facilities from being proactive with having everything ready for a resident prior to the admission date. It often times takes several hours and or days to enter data, so facilities are forced to admit the resident prior to the true admission date which prevents us from having accurate census/occupancy reports.

Not having the ability to configure automatic MAR backups This is a manual process and is often times not completed because of it being manual and required additional time to do.

Unparalleled Continuity, Flexibility, and Service

Compared to other assisted living software we looked at during our search, we selected ALIS as our solution for a number of reasons, but most notably ALIS's continuity between modules, ease of use, time and money saving potential, and excellent communication and understanding between our staff and the ALIS team. During the implementation stages, the ALIS team and software have exceeded our expectations time and time again. They took the time to truly understand how we operate, took into consideration our California-specific regulations and in-house procedures, and rolled out the least disruptive plan to switch from our manual paper-based system. Now with regular use on-site, the ALIS support team has been receptive to our feedback, and we have seen a number of our requests incorporated into their scheduled software updates. There are still a couple software features we have not rolled out yet, but we're working to do so with a combination of requesting modifications and re-evaluating our in-house processes. ALIS is very transparent about what new features they're working, and we are very excited about the direction they're headed in. Since going live on ALIS, we've experienced a significant decrease in paper usage and repetitive data collection and entry, increased transparency and accuracy in resident files, and our management staff spends more time on the floor interacting with residents instead of reviewing paperwork. Overall our experience with the ALIS software and team has been outstanding, and we look forward to rolling out the software to our future communities.

Pros

Ease of use, flexibility, and receptiveness of the ALIS team to incorporate feedback.

Alis is Great

We have 128 residents receiving services from us and they are all in Alis. Of all the programs that I have worked with Alis is the easiest to operate and navigate. I can honestly say that we have had very few problems and if there has been a problem the support team has worked with us to find a solution. An example is when I went into Alis to retrieve information and discovered that room numbers were all of a sudden incorrect. I contacted Support and by that afternoon everything was corrected and I received a call notifying me it was corrected and how the problem occurred. They have also listened to what our needs are and made accommodations to suit us. Reports were created to allow us to track specific information rather than having to go person by person to tally the information. It makes my job easier and less stressful knowing I can get into Alis and find what I need.

Pros

Ease of use and the reports that allow me to find the information I need quickly. Anyone can easily learn how to use the program even if they have not had computer experience in the past.

Cons

Staff can only go back a week to complete the cares that were missed.

Our experience has been exceptional from the user friendly software to the first-class support team.

Pros

The ease-of-use makes ALIS a stand out choice for EHR software. Our employees love the layout and picked it up within the first couple minutes of use. The first week, I had all of our Med Techs come up to me individually and say how much easier their daily routine is now. ALIS keeps them on task by reducing clutter and showing only what needs to be seen. The simple layout and color coding prevents confusion compared to other clunky software products.


From their sales rep to on-boarding manager to support team, we couldn't have been more happy and put at-ease. They are all very knowledgeable about the software, responsive and easy to work with at the same time. I have the number for support on speed dial and I am not exaggerating when I say that someone answers immediately, every time I call (no auto-attendant). Most of the calls I make are only general ALIS questions but if I see something isn't working properly, it is fixed right away. Their whole team can respond to the entire range of requests.

...Highly Recommended

Cons

There are hiccups just as any other software but any issues I have, I can take to their fast-acting support team. I always get a knowledgeable person on the line right away and my issue is resolved before I have a chance to have a negative thought about the product.

Alis gives me peace of mind while away from campus

Data collection and review, peace of mind

Pros

I cannot say enough about the customer service! One of the customer rep is very knowledgeable and quick to respond. I love that Alis is web-based allowing me to review documents away from campus. This feature is also a huge time saver for our Health Services Technicians while with clients at MD appointments. The Techs are able to access valuable information and enter observation notes on the spot saving time when they return to campus. The electronic med pass is phenomenal! I receive email alerts for any medication change and an exception allowing me to review immediately. Med pass is also very user-friendly and easy to navigate. The many reports allow for the ability to drill down when very specific, detailed information is needed. The reports export to excel with great ease allowing for creating spreadsheets and graphs.

Cons

I am excited to have the calendar system updated. I look forward to the ability to search the calendars to find past and future dates of appointments, etc. I would like for the weight report to present in a format to calculate 30d, 90d, and 180d significant weight changes.

Our ALIS experience over the years has been exeptional.

Pros

The team at ALIS are responsive to your needs at all levels of the organization. They want to understand what you need but also why you need it so they can further their own developement to stay forward in their delivery of services that ultimately provide the best to the resident and business. Their reports can be filtered in many ways for customize exactly what you are looking for in order to track and trend. At a glance no matter where you are located, you have the ability to view your community in real time. I love the ability to follow my assessments to service plan to care plan.

Cons

This is a hard question... because if there have been needs ALIS has been responsive to understand the need and fits it into their profile to find me a solution.

ALIS in my opinion is truly the best program I've had the pleasure of using.

Pros

Very user friendly even for a techno-challenged person as myself. Everything is easy to find and navigate through. My previous company had probably 12 different software programs that ALIS has all in one. It really relieves a lot of time consumption in finding the specific program for the specific topic. I don't have a lot of technological background and I know in my case and position it is a must to utilize this type of software. ALIS is truly a blessing and once I know and learn more it will become second nature and easier as each day passes. Everything I need is right there in the same place. Kudos to the person who designed and built this software and thank you SO much for thinking of the folks such as myself who may be more behind the times because it's refreshing to know that even I can be successful in using ALIS. I'm very new to the company and ALIS but I'm confident that I will become an ALIS pro one day. Thank you

Cons

The least thing I like is that I would like to have more time in being trained on ALIS and to have time to utilize it more because I am behind in uploading things and the company is counting on me to stay caught up and compliant. Although I am compliant with the state regulations I am not there yet with ALIS and being compliant. I have yet to be 100% compliant with even one employee file.

Carriage House Homes

We have been using this software for over 2 years. It has been great. It makes my job as a DON and Administrator much easier. Everything you need is in this software. Makes auditing charts a breeze.

Pros

I like how everything is on one screen. The ease of training employees on the software is a real plus. It is so simple.

Cons

I would like a way to limit some access to certain employees. A way to prevent employees from getting on the web anytime to access software.

EXCELLENT CUSTOMER SUPPORT

I oversee 4 communities in CT. This helps me to do my job and see what is happening in a community when I am not there. I also can see scheduling, assessments on residents as well as aides signing off on care. It can give me data for Quality Assurance Meeting as well as data for many reports.

Pros

I have been working with the ALIS staff for 6 years. They are ALWAYS responsive and supportive and are only a phone call away. Customer service is above and beyond. They have customized our specific requests to make it exactly how we want to use it. Updates occur flawlessly.

Cons

There is nothing about the software I dislike. I am sometimes impatient about changes that I want to occur---but it doesn't have anything to do with the software! :)

ALWAYS ATTENTIVE

Anytime I have contacted ALIS they have been extremely quick with answering questions or fixing problems! They are knowledgeable about their product, they have customized our program and have listened to all of our input. It has been an extreme pleasure working with the entire staff of ALIS!

Pros

It is user friendly. There are many avenues to use if you cannot figure something out. The
Reports are very useful.

Cons

When building a care plan, you have to assign the tasks separately.