Great Software and Great Support Team

Ease of use, practicality, it touches every section that we need to run our facility and take excellent care of our residents which is our ultimate goal! This software addresses every issue related to senior care.

Pros

the Excellent Customer Service!! Whenever we need training or education on a specific part of the software, the Senior Insight Team are always just a phone call away to assist us in any way that they can. They make our team feel as if they are there for us, no matter what! I have personally called on a weekend and had a response phone call back......a business cannot ask for more than that!!

We had a very pleasant experience.

The ability to get resident information no matter where I am in the world and able to fax, email the information. Of course the ability to keep documents in the program has made us go 80% paperless

Pros

Easy to use for all staff to understand the ability to connect to our Inform so staff has the care plans in hand has been a Hugh plus. Staff being able to connect no matter where we are is another.

Cons

Marketing and prospective resident area. I don't like how they have it set up. Hard to follow . If it was set up by oldest to newest date or easier to retrieve the information. Could be less complicated.

As the wellness director I use it about twice a month. It does most of what I would like it to do.

Pros

There are lots of options and allows departments to work together, see and input information to share.

Cons

Sometimes I would like it to be easier to customize it to fit our facility needs better and be more effective.

very good, easy to navigate, straight forward and user friendly.

I was able to self teach and use software effectively, ensuring service plans were completed accurately and on time

Pros

Easy to navigate around. I am not computer savvy but was able to self teach the software and have no issues starting, editing or completing service plans.

Cons

I would like to have been able to add in certain things such as actual move in dates as well as initial admission dates, I had to hand write them in as an alternative

Nice program

Pros

For me not being to computer savvy the efficiency of the whole program is easy to operate. Easy to find information.

Cons

The only con I have is not being able to back date on assessments I at times do not get time to get things done on time or start it and didn't save it on time when I go back to Finnish it I have to write the current date . Could be more my fault verses yous :)