Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.5 / 5
Pros
"Easy to learn and navigate for new users even if you are not very computer savvy. My team was able to learn this app in a short time."
"There are lots of options and allows departments to work together, see and input information to share. "
"The functionality of it. I like how easy it is to use and it is easy to learn new functions. The calendar is very useful, I like that pictures can be added."
Cons
"Sometimes I would like it to be easier to customize it to fit our facility needs better and be more effective. "
"It can be slow at times and takes a while to load everything up. I usually have to restart or just leave the app open for a while to let it load."
"The editing function is difficult and confusing. I can't figure out how to "edit" existing family information. "
Senior Insight Reviews
Filter by:
July 2017
Sharon from The Griffin House Residential Care Facility
Company Size: 11-50 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
Great Software and Great Support Team
Ease of use, practicality, it touches every section that we need to run our facility and take excellent care of our residents which is our ultimate goal! This software addresses every issue related to senior care.
Pros
the Excellent Customer Service!! Whenever we need training or education on a specific part of the software, the Senior Insight Team are always just a phone call away to assist us in any way that they can. They make our team feel as if they are there for us, no matter what! I have personally called on a weekend and had a response phone call back......a business cannot ask for more than that!!
July 2017
Sheila from Angels Touch Assisted Living
Company Size: 51-200 employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
We had a very pleasant experience.
The ability to get resident information no matter where I am in the world and able to fax, email the information. Of course the ability to keep documents in the program has made us go 80% paperless
Pros
Easy to use for all staff to understand the ability to connect to our Inform so staff has the care plans in hand has been a Hugh plus. Staff being able to connect no matter where we are is another.
Cons
Marketing and prospective resident area. I don't like how they have it set up. Hard to follow . If it was set up by oldest to newest date or easier to retrieve the information. Could be less complicated.
July 2017
Cristie from Mount View
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
July 2017
As the wellness director I use it about twice a month. It does most of what I would like it to do.
Pros
There are lots of options and allows departments to work together, see and input information to share.
Cons
Sometimes I would like it to be easier to customize it to fit our facility needs better and be more effective.

Response from Senior Insight
Replied August 2017
Cristie - We tried to contact you a couple of times without any luck. We offer customization, much you can do yourself or we are happy to assist. If you would like assistance with this please contact us at 888.368.5557, Regards, Senior Insight Team
July 2017
Mauricio from Carmel Terrace
Company Size: 51-200 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
4.0
July 2017
very good, easy to navigate, straight forward and user friendly.
I was able to self teach and use software effectively, ensuring service plans were completed accurately and on time
Pros
Easy to navigate around. I am not computer savvy but was able to self teach the software and have no issues starting, editing or completing service plans.
Cons
I would like to have been able to add in certain things such as actual move in dates as well as initial admission dates, I had to hand write them in as an alternative
August 2017
Heather from Angels Touch Assisted Living
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2017
Nice program
Pros
For me not being to computer savvy the efficiency of the whole program is easy to operate. Easy to find information.
Cons
The only con I have is not being able to back date on assessments I at times do not get time to get things done on time or start it and didn't save it on time when I go back to Finnish it I have to write the current date . Could be more my fault verses yous :)
July 2017
Danielle from Tender Hearts Assisted Living
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
Straight forward and easy to use
Charting from anywhere!
Pros
The functionality of it. I like how easy it is to use and it is easy to learn new functions. The calendar is very useful, I like that pictures can be added.
Cons
We do not use all feature yet. It also takes a while to load sometimes, printing format isn't always correct. Saving things takes a while even with good internet occasionally.
July 2017
Amanda from Angel's Touch Assisted Living
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
This is a very user friendly system.
Time savings, easy reporting, faxing, detailed care plans, CNA and nurse care documentation.
Pros
It is user friendly. It allows the nurses to clearly communicate the residents' needs to the staff through ecares. The faxing capabilities saves time and paper. Any issues or concerns are addressed immediately.
January 2018
Lexis from Angels Touch Assisted Living
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2018
very smooth flowing experience, easy to navigate and has many useful features
Pros
that we are completely paperless, and can remotely do everything needed at home in case of an emergency.
Cons
when entering vitals, you have to continually go back to residents and pick the residents name and then enter the vitals, it would be nice to have a scrolling list of residents names
July 2017
Kassandre from Angels Touch Assisted Living
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
2.0
Customer support
3.0
Functionality
4.0
July 2017
Great!
Pros
How simple it is. It's easy to use and navigate in between windows. I also like how you can see all the residents to chart on them.
Cons
It can be really slow at times. I typically have to set it down and come back to it. Sometimes it doesn't refresh right or the ecares don't load right.
May 2018
Anonymous
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Functionality
5.0
May 2018
A great cloud-based assisted living management platform!
Pros
Easy to learn and navigate for new users even if you are not very computer savvy. My team was able to learn this app in a short time.
Cons
It can be slow at times and takes a while to load everything up. I usually have to restart or just leave the app open for a while to let it load.
July 2017
Denise from Manor on the Hill
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
July 2017
Still learning the software, but like what I see so far
Pros
Like how it is user friendly and the fact that he always is willing to work with us. We are required by state regulations to have certain documentations and he has been creating these documents.
July 2017
Brianna from ASPEN LEAF ASSISTED LIVING RESIDENCY
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2017
Wonderful
Less material cost. Easy way to check on staffs meds and signing.
Pros
Easy accessibility to all options. I enjoy not having to flip page after page of paper. Now it's all right at the swipe of a finger tip. Love it.
Cons
Can sometimes not want to go back to the previous page. You have to close app and go back in. Also not a real fan of the locking notes.
July 2017
Ruby from Arbor House of Rockwall
Company Size: 11-50 employees
Industry: Hospital & Health Care
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
I did not get to use it long, but I really liked it
Pros
That I had control of how I wanted the MAR to be done; print a daily census, being able to print one order and not having to print the entire MAR when something was added.
July 2017
Louise from Eaton Senior Community
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2017
I use this software to track resident records and medications
Pros
I love how easy to use. Clear pages to switch back and forth. Can put in a lot of info on the resident.
Cons
The editing function is difficult and confusing. I can't figure out how to "edit" existing family information.