All Senior Living Core Platform Reviews
1-25 of 43 Reviews
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Elizabeth
Verified reviewer
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed September 2023
Very user friendly, easy to modify when needed
I like that the program is easy to navigate and that the team was there to meet our needs. We were able to modify our own assessment forms fairly easily and have our intake forms modified to make things easier/quicker to read. All we had to do was ask and the worst they could do was say no!
CONSCompared to our last platform, this one does not have many cons. There is nothing major that I can think of at the moment.
Vendor Response
Thank you so much Elizabeth for the review. We are thrilled you find PointClickCare user friendly. We truly appreciate your feedback and Insights. PointClickCare Team
Replied September 2023
Lisa
Hospital & Health Care, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Best Product for the Industry
The most important features are the ability to have all documentation in one place that is accessible from anywhere, not just while in the facility and the ability to integrate with other systems like pharmacy, lab, and radiology.
CONSThe only con I see is cost. You have to make the decision to be "all in" because if you decide not to add a new feature due to cost, you will not have all the benefits of the system. Some times it feels like you are getting "nickled and dimed" but it's important to add features as they become available.
Reasons for switching to Senior Living Core Platform
AHT wasn't user friendly and did not have all the features that PointClickCare offered including the ability to create your own forms and tools.
Vendor Response
Thanks so much Lisa for your review. We couldn't agree more... it is extremely helpful for health care team members to have accessiblility to all the pertinent clinical documentation. Integration with other systems really helps to promote a collaborative care approach. We are thrilled you find value in integrations. Thanks for the feedback and insight on cost. We truly value your opinion. -PointClickCare Team
Replied September 2023
Kelly
Hospital & Health Care, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2024
Easy product to use!
Ease of use. Easy to find reports, monitor information using the Dashboards. Census is a breeze to process and I like how easy it is to bill!
CONSAt this time there isn't anything I can think of. :)
Vendor Response
Hi Kelly, Thank you so much for the review. We are thrilled you find PointClickCare easy to use and that you use the dashboards to monitor information. Love to hear that census is a breeze to process. We are thrilled to partner with you to improve processes and streamline workflows. - PointClickCare Team Thank you so much for all you do. We truly value your expertise.
Replied April 2024
George
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2023
My review
integration with lab, and pharmacy for easier workflow.
CONSworkflow and layout are not user friendly. Aesthetically unpleasant for the eye
Vendor Response
Hi George, Thank you so much for the online review. We are thrilled to hear that lab integration and pharmacy promote an easier workflow. We appreciate your insights around layout. Your opinion and feedback is extremely valuable. Thank you for taking the time to share your thoughts. - PointClickCare Team
Replied September 2023
Danielle
Information Technology and Services, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed January 2024
Point Click Care Senior Living Review
Point of Care is a great feature for CNA documentation. Utilzing the dashboard to see real time the progress of documentation is key for leadership. The lookback feature in tasks and reports is very important for nursing to do a review of documentation easily when asked. The ability to follow up on your own or another colleagues progress note is a wonderful feature. This allows comprehensive charting on key items as it relates to the resident.
CONSI wish that immunizations that are documented on eMAR would flow to the immunization tab in point click care. This would be a great optimization.
Vendor Response
Thank you Danielle for sharing your insight. We are thrilled that you feel POC is a great feature for CNA documentation and that the dashboards provide you real time progress of documentation. We also greatly appreciate your feedback regarding immunizations and eMAR.
Replied March 2024
Jason
Medical Practice, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Pcc
It helps us manage our workload
PROSWe have used pcc for almost 4 years, will never go back
CONSNothing we are happy with every thing that it does
Reason for choosing Senior Living Core Platform
Point click care was a better solution for our facility
Reasons for switching to Senior Living Core Platform
It was so outdated and little support
Vendor Response
Thank you so much Jason for the online review. We are thrilled that you have had such a great experience with PointClickCare. We truly appreciate all you do and value your expertise. - PointClickCare Team
Replied September 2023
Brittany
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed January 2023
Review PCC
Overall I would say the experience has been good. I have used other platforms prior to.
PROSI like the links within the software, the ability to link progress notes to care plans is a nice tool to utilize when following up/looking into falls.
CONSThe response time/ time it took for PCC to correct errors. While it was helpful that there work arounds, I feel the issues/errors took weeks. I am not sure the process in which they have to go thru to correct the issues, however as a user it is very frustrating.
Reason for choosing Senior Living Core Platform
Overall offered more streamline across the healthcare system along with continued updates and changes to better fit technology.
Reasons for switching to Senior Living Core Platform
Overall offered more streamline across the healthcare system along with continued updates and changes to better fit technology.
Vendor Response
Hi Brittany, Thanks so much for your review. Great to hear that you feel PointClickcare provides a more streamlined approach across the healthcare system. We value your opinion and appreciate your additional feedback. PointClickCare will continue to work toward enhancements that benefit our hardworking and compassionate customers. PointClickCare
Replied February 2023
Cassondra
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
PCC is more than just a software
I can't imagine doing this job without PointClickCare
PROSPointClickCare works hard to be an industry leader and to help customers meet their requirements and streamline their processes. PointClickCare is easy to use and train staff on. PCC works to integrate with many vendors to assist in our daily workflow processes.
CONSThere are additional costs with additional modules which can add up quickly.
Reason for choosing Senior Living Core Platform
PointClickCare had a superior product, more features and customer support.
Reasons for switching to Senior Living Core Platform
Keane was not user efficient and required lots of work arounds to make the system work for us.
Vendor Response
Hi Cassondra, Thank you so much for your review. We are thrilled that you find PointClickCare easy to use and train staff. We also continue to grow our Marketplace with vendors that can help assist with daily workflow processes. We are happy to hear that this is helpful to you. We appreciate the feedback on cost as well. We will continue to work hard to help our customers solve industry problems . PointClickCare
Replied February 2023
Sandy
Hospital & Health Care, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
SL Platform in PCC
Very efficient and easy to use for our staff
CONSPCC continues to make improvements so nothing that I don't like at present
Vendor Response
Hi Sandy, We are so glad that you find PointClickCare efficient and easy to use. Thank you so much for all you do. We truly value and appreciate your feedback and insight. PointClickCare Team
Replied December 2023
Rebecca
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed September 2023
Point Click Care- easy to use and data is easy to use
We like the ease of training the software to end users. Also the data being available and the reports make the data easy to find and use.
CONSAs a large company, the cost gets to be a lot.
Reasons for switching to Senior Living Core Platform
We switched in 2018 due to the difficulty of using myUnity with end users.
Vendor Response
Thanks so much Rebecca for the review. We love to here that PointClickCare is easy to use and that data is accessible and easily actioned due to the accessibility. We appreciate your feedback on cost your insight is extremely valuable. -PointClickCare Team
Replied September 2023
Christine
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
PCC usage for me
I like the ease of use and workflow. The system is very user friendly
CONSSometimes the set up can be confusing but it is easy to figure out
Vendor Response
Thanks Christine for providing your insight and feedback. We are thrilled that PointClickCare is easy for you to use and that it is user friendly. We appreciate your feedback regarding set up and that you were able to figure out. We appreciate all you do and value your expertise. - PointClickCare Team
Replied March 2024
Cindy
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Our nurses love PCC
I think overall this is the best product on the market for Post Acute Senior Living at this time.
PROSThe software is easy for even our technological challenged team members. We are able to use the Senior Living Platform to streamline processes from admissions to daily care to billing services. We added lab and radiology results within the past year and this has been a valuable time saver.
CONSThere are a few glitches we have noticed that we are still waiting to be fixed by product support. There are some wonderful additional add ons that unfortunately we are just not able to budget and use at this time.
Reason for choosing Senior Living Core Platform
As above
Reasons for switching to Senior Living Core Platform
Prior to using PCC, we were only using MatrixCare for billing, census management, MDS and care planning. The rest of our resident charts were paper. When planning to dive into an EHR, we decided the clinical advantages of PCC outweighed the business advantages of MatrixCare.
Vendor Response
Hi Cindy, So glad to hear your nurses love PointClickCare. WE LOVE NURSES! We know how tirelessly they work to ensure our loved ones are well cared for and we admire their compassion and dedication. Love that you find PointClickCare easy to use and that it has been able to help streamline processes. Glad to hear lab and radiology has been a valuable time saver for you. Appreciate all the additional information. Your voice matters and we are certainly listening. PointClickCare Team
Replied March 2023
stacie
Hospital & Health Care, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
review of using point click care
When I have time I explore in the reports and find additional information
PROSThe access to all charts at your fingertips
CONSI need more training in areas, I feel that many of the users here did not get the training they need
Vendor Response
Hi Stacie, Thank so much for your review. We truly appreciate your feedback and value your insights. Glad to hear that is is helpful for you to have access to the entire record at your fingertips. We appreciate the information on training. We do have some tools available that may be able to help with additional training. Our Resource Hub provides access to Support Me (area to search for knowledge articles, helps files and create support cases), Train Me (area to search and access eCourses for individual solution training), Enroll Me (area to enroll in virtual instructor led sessions), Connect Me (area to connect with other industry experts to network, learn and grow). I hope this helps. Please feel free to reach out on the Pulse, our online community or customer support for additional information. - PointClickCare Team
Replied September 2023
Tanya
Health, Wellness and Fitness, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
The Power of PCC
Ease of use for all end users regardless of position. The Resource Hub is a great place for anyone to get help, find Product news, Enrollment to live trainings, or connect with other PCC users through the Pulse online Community Portal. Customizations of assessment/evaluations to capture information for your specific corporation.EHR scorecard allows you to see your organizations score compared to others in your peer group.
CONSWe are a multi facility community and if there was one thing I could wish for was being able to pull all information from one level to another.
Reasons for switching to Senior Living Core Platform
Wanted to be able to have integrations with more vendors and to supply the continuum of care through all levels of care.
Vendor Response
Hi Tanya, Thank you so much for your review. We are happy to hear that you find PointClickCare easy to use and that the Resource Hub is a great place for support. We appreciate and value your additional feedback and we will continue to work hard to enhance our solutions to help you and your organization streamline processes. PointClickCare
Replied February 2023
James
Hospital & Health Care, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed November 2023
Top Notch program
Visually appealing and easy to learn. I was in charge of training other employees and even the computer illiterate employees navigate your program with ease.
PROSThe implementation team was great to work with. Also, being able to troubleshoot without the help of technical support is amazing. The pulse community is extremely active (timely responses) and super friendly.
CONSI always recommend others to use the pulse feature first instead of reaching out to technical support, as they are slow to respond and only give generic feedback. Most of the time they are no help at all, even if you provide all of the troubleshooting and documentation to support your issue.
Reasons for switching to Senior Living Core Platform
Outdated system with lots of technical errors.
Vendor Response
Hi James, Thank you so much for your review. We love to hear that you feel PointClickCare is a Top Notch Program. We love that you are recommending that customers use the Pulse. We love connecting industry experts and the Pulse is a great place to do that. We appreciate you! PointClickCare Team
Replied December 2023
olivia
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
To give the best, we must use the BEST!
The entire layout of PCC is a seamless process. From the overall color scheme, down to reports and charting. The navigation of the system is a priceless one. Personally, I enjoy the progress note section. It is easy to use, very functional and something I use daily.
CONSNone. This platform is amazing just like it is! I love all of the features.
Vendor Response
Hi Olivia, We love your title! We also think our customers are the BEST! We can't thank you enough for your partnership, support and advocacy. We love that you feel the layout of PointClicKCare is seamless and the navigation is priceless. Thank you so very much! We truly appreciate your expertise and advocacy. Please continue to connect with us on the Pulse our online community. The PointClickCare Team
Replied April 2023
Chandra
Hospital & Health Care, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
PointClickCare Senior Living - The best software for Senior Living
That is has all of the functionality to document the care we provide, and support through documentation the care we provide. It is user friendly and efficient.
CONSThe inability to transfer from SNF to ALF seamlessly although that functionality is in progress now.
Vendor Response
Chandra, We can't thank you enough for taking the time to share your insights about PointClickCare. We love that you feel PointClickCare is the best software for Senior Living and we appreciate your feedback regarding transfers from SNF to ALF. It is because of valued advocates like you that we are able to learn and grow as an organization and improve so that we can provide you and your team efficient solutions that solve industry challenges. PointClickCare Team
Replied November 2023
Heather
Hospital & Health Care, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed February 2023
PCC finding new features every day
It is important part of my work lift. With the discovery of new features and the updates PCC makes my workflow flow with ease. I am excited for the future and the new features that will hold.
PROSMDS features. It helps to guide the user to submit the most accurate information with recommendations and warning to provide the MDS nurse with additional insight before signing and closing document.
CONSThe flow of the resident chart to the MAR. Wish there was an easier way to go back and forth while in the MAR to review information. Also wish that when you give a flu or other immunization as you sign it off in the MAR it takes you to the immunization record to assure the nurse is completing the required document.
Reasons for switching to Senior Living Core Platform
Did not have feature we wanted to have in a software product.
Vendor Response
Thanks so much Heather for the review and feedback. We are excited for the future as well and we look forward to continue to partner with you to provide industry solutions that ease workload, promote efficiency, communication and collaboration across the care journey. PointClickCare
Replied February 2023
Georgette
Hospital & Health Care, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2021
Customize Setup
The DOH requires for various licensures that a Plan of Care is created or the ISP. Recently we built an assessment that enables the user to answer questions that will score the Resident's LOC then they select the task from the assessment and personalize. Once the form is locked it pushes over to the billing side service package and also pushes the tasks for scheduling. The buildings now print the ISP. Prior to this they would complete for form, create the tasks and then complete a Word document for the ISP.
PROSI like the fact you can customize forms and create workflows that will combine several tasks into one easy flow.
CONSEntering medical professionals needs to be done at the Enterprise level then linked to buildings.
Reason for choosing Senior Living Core Platform
Easier to use and allows us to customize.
Reasons for switching to Senior Living Core Platform
Eldermark did not allow for us to customize. In addition, we were still handwriting state forms which we now complete in PCC.
Melissa
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Continues to Grow
Overall, we are happy with the product but look forward to the growth.
PROSThe ease of use and ability to customize the software make PCC a great choice.
CONSThe platform continues to have room to grow. The ability to meet the trigger requirements for the unique situations is lacking.
Reason for choosing Senior Living Core Platform
Third party assessment recommendation
Vendor Response
Hi Melissa, Thank you so much for your review. We are thrilled you find PointClickCare easy to use and customize. We are certainly continuing to grow and we owe that to our customers. Their insight and feedback is invaluable. PointClickCare Team
Replied September 2023
Jessica
Hospital & Health Care, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2023
Core Platform - Great Start
PCC gives you the basic tools you need to be informed and help staff direct care. From orders management, to progress notes. Point of Care and even risk management these tools allow staff to look up information quickly, document efficiently and provided the care residents need.
CONSThere are always little things could be improved, but overall its a sound product.
Vendor Response
Thanks Jessica for your review. We are thrilled that PointClickCare is providing more efficiency for you and your team. -PointClickCare Team
Replied September 2023
Becky
Medical Practice, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Senior Living Core Platform
It's a great platform for organizing and utilizing information quickly and accurately.
PROSIs easy to use and helps me staff organized
CONScan't think of any at this time. Applications is great
Vendor Response
Thank you so much Becky for your review. We love to hear that PointClickCare is easy to use and helps you stay organized. We truly appreciate you and all you do. We value your expertise and insights. - PointClickCare Team
Replied October 2023
Michele
Non-Profit Organization Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2023
Point Click Care
The product is easy to use. The ability to order medications and chart notes on the residents is not complicated
CONSIt took a while to get used to after using another program. Im still finding new things by searching the program.
Vendor Response
Thank you Michele for you review. We are thrilled that you find our solutions easy to use and it is not complicated for you and your team to order medications or chart notes. We truly value your advocacy and your expertise. Thanks so much for all you do. The PointClickCare Team.
Replied April 2023
Michele
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
PCC For Your Senior Living Needs
I like the way you can store everything you need on the Resident's record.
CONSIf you use different levels of care, they don't talk to each other.
Reasons for switching to Senior Living Core Platform
We needed a better system.
Vendor Response
Hi Michele, Thank you so much for your review. It certainly is nice to have everything in one place. We are thrilled that you like this feature. We truly appreciate your additional feedback and will continue to work tirelessly to enhance our solutions to help our valued customers solve industry problems. PointClickCare
Replied February 2023
Amber
Hospital & Health Care, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2023
SL Usage
Unfortunately we do not use this software to its fullest extent.
PROSIts ease of use and ability to integrate our SL with our SNFs.
CONSWe do not use this for our SL to its fullest extent. Our goal is to complete implementation for SL side by end of year.
Vendor Response
Hi Amber, Thank you so much for yoru review. We are thrilled that you find PointClickCare easy to use and benefit from the interoperability. Love to hear that you will be completing implementation on the SL side by end of year. Make sure to check out our Resource Hub for Support, Training and Connection. Our online community the Pulse is a great way to connect with Industry experts. PointClickCare Team.
Replied March 2023