StaffScheduleCare is great all encompassing software.

I have never had any issues that SSC wasn't able to quickly fix or show me my error. I cannot say enough about their customer service.

Pros

It was so easy to setup and use. When you do have an issue, the customer support is the best! No other customer support I have used is as quick and helpful. They are always nice and compassionate.

Cons

I have not had any issues with the Rev5 software, but I just started using it.

Supervisor review

It has become better as I use it as well as the changes you have made. I am satisfied with the product.

Pros

I like the ease of scheduling, especially the active staffing requirements page. Like the ECC app, the copy and past functionality in the schedules.

Cons

I wish when you approved a shift exchange request or a giveaway, it added an AC code to the staff members time cards so we are reminded when working on payroll, or when we run reports. I like how you can add a staff member to an available shift when you are approving another staff members vacation or float request I just wish the list of available staff members was larger. Staff would like to see a "calendar" view of their schedule on the app. I would like to see the active schedule show all employees whether they have any scheduled shifts or not.

New Rev 5 conversion

Still a fan of SSC in general but there is still work to do with the rev 5 version

Pros

I appreciate the updates to timebank location, daily/active schedules, TSR and updating from master and shift trades. These are all easy to use and make my job a lot easier overall.

Cons

The self scheduling area has been a constant issue from day 1 and we are routinely fielding calls from staff who are not able to bid for a variety of reasons each week. We also find that while the updates to time card/hours make sense and should make the overall experience better, it in fact slows down approving timecards for payroll substantially as compared to the old version.

Scheduling made easy

I have had no big issues using this program. The support staff have always come to my rescue willingly and with a friendly manner.

Pros

I find it user friendly, and that makes it easy to train others who do scheduling in my absence. It has highlighted areas to show instruction for new users. Can be individually set to preferred settings for every user. The Cut & Paste feature is my all time favourite!

Cons

Updating from the Masters could use a little work. I feel it leaves a few doubled up shifts in the system. These can be removed easily, but would be nice if it didn't duplicate shifts sometimes.

Unpredictable Review

The staff is great, in getting back to you, "and creating things for you" rather than training, I know it's quicker but doesn't help me in learning. Knowledge is different with each CSR. Been here six months, and have not had anyone approach for training.

Pros

Still trying to learn the software even being here for six months

Cons

It is not user friendly, trying to understand reporting is another language, unfortunately there is no instruction manual created for process, only shown what is required. Employee data, tracking, is weak. The screens overlap can't all information.