About TheWorxHub

TheWorxHub by Dude Solutions is a cloud-based and mobile solution to help you prioritize, manage and ensure completion of compliance-related maintenance and much more. With TheWorxHub, you can more efficiently manage everything that your operational team comes in contact with, including work orders, assets, compliance tasks, preventive maintenance, inventory, housekeeping and space utilization. Improve compliance, reporting, communication and efficiency all in one, easy-to-use system.

Our award-winning CMMS empowers over 1,600 healthcare and senior living organizations to promote safety and compliance with: one-step work request forms, quick mobile communication, Environment of Care and security rounding tools, survey and inspection templates, ...


Read More

Supported Operating System(s):

63 Reviews of TheWorxHub

Average User Ratings

Overall

/ 5 stars

Ratings Snapshot

5 stars

(0)

0

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 20 of 63 results

Do you use this product?Write a review

January 2020

Bas from Menno Place

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Best CMM system for senior living

I have always enjoyed working with the software. They have always involved the end user in the development and its made the TheWorxHub one of the leading operations software.

Pros

The product is very user friendly. My staff have very little issues when using the software. Support is excellent.

Cons

Some of the glitches take awhile to get ironed out but considering how much the software does it runs smooth and they address the glitches if its critical to daily function of the software.

Reasons for Choosing TheWorxHub

I found the development team for the TheWorxHub were very proactive in creating a complete operations software and they seem to be continuously developing the software.

Reasons for Switching to TheWorxHub

CWorks did not have the capabilities we were looking for and we were looking to expand CMM into other departments like housekeeping.

January 2020

David from FirstHealth of the Carolinas

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2020

More Accurate Work Orders

Once we get all our equipment logged into the system it will make my job easier to keep track of the PM's and repairs that need to be done. Keeping track of the time my team spends traving to the jobs they do, will help to get more man power.

Pros

The ease of use. How you can give a better detail of the problem you are having when you put in a work order.

Cons

The access parts of it need to be separated more. Meaning people who can implement stuff into the program should be able to do so and not see all the admin side of it.

Reasons for Switching to TheWorxHub

for the ease of use and the more options it offered for our company.

January 2020

Glenn from Hardin Medical Center

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

January 2020

WorxHub review

Overall the software works well for our needs. It is easy to use, easy to set up, simple for staff to understand. The software helps keep my staff on track with request and with PMs. It also help track cost that can be used at budget time.

Pros

The software has PM procedures built in, when you set up PM you can choose to use this procedures or they help you in building your own. The easy of setting up the program Worxhub staff was great to work with The easy of using the software, easy for my staff to learn to use.

Cons

Sometime the Category and Subcategory does not fit. Worxhub does not have an interface for Bio-med test equipment to communicate data to worxhub, it has to be enter manually.

Reasons for Choosing TheWorxHub

because it fix our needs

Reasons for Switching to TheWorxHub

It was more built for Bio-med equipment than building Maintenance. We are still using Medmizer for Bio-med equipment.

January 2020

Rey from Kendal at Oberlin

Company Size: 201-500 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Kendal at Oberlin WorxHub Review

Pros

User friendliness. Ability to produce reports and keep track of ongoing projects via pulse tab.

Cons

None. The system fully meets our needs.

Reasons for Choosing TheWorxHub

Ease of use!

Reasons for Switching to TheWorxHub

TMA was outdated and extremely cumbersome.Did not have real time capability.

January 2020

Lillian from HumanGood

Company Size: 5,001-10,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

WorxHub WORXS

I have had an amazing relationship with the whole WorxHub team from tech support to engineers. Everyone is passionate about both the tool and their customer service.

Pros

I love the common sense use of this tool. I work in senior living and our team and residents are technically challenged but that has never been an issue with WorxHub. I also love the robust tool. I wish it would have been my only job, I only scratched the surface. I could have done so much more!

Cons

Only a minor con, the accounts, we have 17, are separate unless you go from WorxIQ. It makes it so my team can not easily back each other up without logging out and into a new URL but, again, this is minor to me.

Reasons for Switching to TheWorxHub

I was not involved in that process and do not know.

January 2020

Casey from PSL

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Facilities and Campus operations and maintenance solution

This suite of solutions have enabled us to reduce time on transportation needs, simplify room booking, validate expenses on maintenance, and convert from being reactive to proactive by managing recurring and scheduled preventative maintenance work orders. Our organization has adopted bar coding of assets which saves time tracking assets and helps account for repaired, replaced, and misplaced assets.

Pros

The Worx-hub software and suite of solutions is of exceptional value and very user friendly. Like any other system or activity, what you put into it, you will get out of it. The system is scalable and interfaces well with multiple hardware platforms. Ease of use for end users is exceptional. Our end users include residents with little to no experience, staff with basic to moderate computer systems experience too our fully engaged maintenance and operations staff.

Cons

The most challenging aspect of the software, like any other, is the initial data entry of assets, products and systems, where none previously existed. It would have been far better if we had the ability to port over data.

Reasons for Choosing TheWorxHub

Worx-Hub was chosen over other systems based upon their customer service, ease of use, and is industry specific (Senior Health Care) which allows them to understand our needs and requirements.

Reasons for Switching to TheWorxHub

Our previous system did not provide corporate reporting and could not deliver the suite of options that Worx-hub by Dude Solutions has been able to deliver. Our old system was not user friendly and was cumbersome.

January 2020

Dale from Community Hospital Fairfax

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

January 2020

WorxHub

Overall the entire organization is more than pleased with the WorxHub program. The hospital previously didn't have a work order system and were using Excel spreadsheets to track requests. The transition to the WorxHub has been a huge benefit to all. Staff is always kept updated on their requests through the entire work order cycle. The online support is awesome. The WorxHub staff is very helpful in addressing the limited concerns that we have had, most simply required a little education on the matter. The support is the best! You never feel like your just another number.

Pros

This was easy to setup and get implemented. The support from Dude Solutions during & after setup was great. They were always available to assist and were very prompt in addressing any concerns that came up. The canned reports were sufficient for a small hospital like ours. The staff submitting work requests find it to be very intuitive to use. New employees are ready to use the WorxHub with minimal training required. The subscription cost is very reasonable. We evaluated several other CMMS programs and found the WorxHub to be the best bang for our buck.

Cons

I wish it had an adhoc report writer function to allow more options in creating reports. It still gives us what we need but more options are always better. Also wish the fields of the work order allowed more customization.

Reasons for Choosing TheWorxHub

It was the most cost effective choice and we are glad we made the decision to go with the WorxHub.

January 2020

Edgar from Kisco Senior Living

Company Size: 1,001-5,000 employees

Industry: Environmental Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

My experience using CMMS

It has been an amazing experience and I am so glad that the company finally took the leap to CMMS across organization with a product that were able to tell her to are business model and operation.

Pros

Having the opportunity to pilot program at our facility for nearly two years was very challenging at a rewarding experience for me. Having the freedom to customize the system to our policies and procedures was invaluable and continues to be. I have used other systems in the past but the freedom of customizing the work has been a godsend.

Cons

They're still a lot of room for improvement and I wish they would listen more to client feedback in terms of some of the user interface and some features that should be looked at too further enhance and improve the system. The mobile website hasn't really changed much since I started using the system but it used some refinement and usability. I wonder if a better approach would be to have a phone app that could be more powerful than quicker. Some of the features that are found on the regular website are not found on the mobile site.

Reasons for Choosing TheWorxHub

One of our sisters location had used the system in the past but did not get it off the ground to the point where our entire organization will buy into it. Once I was able to pilot it in my community and expand our capabilities people noticed and we had buy-in.

January 2020

Jeff from MRC The Crossings

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

January 2020

It works! I'm a Fan...

We run our entire campus on WorxHub. Repair orders, PMs, Inspection tracking including Life Safety. It allows us to be "excellent" instead of just "OK". We complete between six and seven HUNDRED work orders a month. I am certain that WorxHub would allow any type of business to be greatly improved if they use it consistently. I'm a fan...

Pros

I've used this software for almost five years. I think the thing I appreciate the most is the software company's continued effort to make the product better and better. It has improved tremendously in the past five years in both breadth and depth. I also appreciate the flexibility it typically offers to be able to manage the menus and other input data to make it "work" for the particular users.

Cons

Some of the data entry is still cumbersome. You still have to fill out six individual boxes of data to complete the work order and that doesn't include the details or the requestor. Reports are also a problem. I'm never really sure if the data I'm getting is the data I'm after... Sometimes the results seem to be incorrect--probably based on incorrect input or input that I'm not sure what it does. And I gave up completely on assets...

January 2020

Jason from Clark Fork Valley Hospital

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2020

Simplicity

Rocky implementation start due to a sales team member telling us what our deliverables were and then leaving the organization. - The new sales team member we were partnered with was less than helpful to provide clarity on why we were not getting what WAS PROMISED IN THE FRONT END. - We almost did not continue with the worx hub implementation.

Pros

Ease of use for new hires. Easy to train to proficiency.

Cons

Reports not as easy to navigate and provide. I end up tweaking things to fit needs based on our Planned Maintenance program verse the outdated Preventative Maintenance program of yesteryear :)

Reasons for Switching to TheWorxHub

We were told facility dude was being phased out and that Worx Hub was our only option. - Not sure this was entirely factual - Told this was healthcare specific and had lots of bell and whistles / we did not receive said bells and whistles because they were under development and...……. when they came they had an additional cost attached. :( (OVERALL HAPPY BUT WHAT A LONG RUN TO GET HERE) Maybe work the kinks out before you market something that is not fully functional next go around

January 2020

Kenny from Jack Hughston Memorial Hospital

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

4.0

January 2020

Worx Hub does work for you.

I have been able to create a "favorites" list of the life safety work orders that we perform and track, on a regular basis, any time frame I want since we have had this software. As I have said, I look forward to learning even more and am enjoying using the WorxHub on a daily basis. We upgraded from our old Facility Dude software to the WorxHub and it has been a pleasant change.

Pros

We have only had this software for the past year. I have worked with several other maintenance software programs in other locations. At first I tended to rate WorxHub against other software I had used elsewhere. Now, after using it for the past year, I am finding that it is a very good tool for the type of work we do. This is a hospital, and as such, we are subject to the mandates of the Joint Commission and the Environment of Care. WorxHub has effectively allowed us to set up our preventative maintenance program in order to track and prove our adherence to the life safety and NFPA codes. The reporting module has been very helpful for me since I am responsible for all Facilities Services documentation. I learn something new on WorxHub regularly and look forward to learning even more.

Cons

At first, I found it a bit difficult to navigate throughout the system. I probably should have called the help desk more, but I persisted on my own.

Reasons for Switching to TheWorxHub

Change on your end was eminent and we chose to upgrade to WorxHub after looking at a few other competitive software options.

January 2020

Linda from Samaritas

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

January 2020

Ease in using The Worx Hub

We are able to serve our residents (Senior Living) quickly because of WorxHub. When a request comes in, I can immediately pass it on to our Maintenance team. They see it immediately on their tablets and can respond accordingly. I may assign it to be done today, next week or even immediately. It makes it easy to keep track of who is doing which tasks and what is yet to be done. The accountability is important to us and this is our record of what has happened and what is yet to be done.

Pros

The ease at getting into the Hub, setting up a work order and getting back out is important to me. I find it very quick and easy to arrange for a work order without spending much time. I also like that I can quickly run a report when someone has a question about past orders or orders yet to be done. The software is very user friendly, easy to learn and easy to manipulate.

Cons

I find it harder to remember the steps to arrange for a continuing or repetitive order. I've done it but if I had to show someone how to go about it, I would need to spend time remembering the steps. It isn't as easy as doing just one order.

January 2020

Brad from Comprehensive Healthcare

Company Size: 501-1,000 employees

Industry: Mental Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

The WorxHub Reveiw

I really like the integration of the different modules and we have several building in several locations . The PM function is priceless and allows us to be proactive on our maintenance and keeps us on schedule and prevents lots of downtime on our key equipment. The ability to track staff time as well as send out surveys to requestors to make sure expectations have been met is also very valuable. I love the WorxHub and the improved efficiencies in our department related to using WorxHub.

Pros

I like the fact that is can be used with different modules that are integrated with each other. I also like that the available modules when combined allow you to pretty much manage and collect data related to all aspects of facilities management. I think the customer support is very friendly, professional, respectful as well as timely to requests for assistance.

Cons

I think when we purchased the software we did not get what we thought we would be getting and learned that some modules needed to be purchased separately and were not included in the package we had originally purchased.

January 2020

Lisa from Riverside Shore Memorial Hopital

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

WorxHub review

We purchased the Security program and this has helped it making sure that Security is doing their daily rounds and checking that things are working properly during the evening shifts.

Pros

This software has allowed our hospital to keep track of all required documents for our surveys. With WorxHub we have taken an unorganized bunch of papers and streamlined them into PM's that will produce so that these required items for the DNV are done on time and recorded properly. Because of WorxHub our documentation has been praised by several surveyors.

Cons

I really cannot think of any Cons at this moment. When we started using WorxHub we were one of the first. In time they have worked out many little bugs and are improving it all the time. I don't think anyone would be sorry for purchasing this program.

Reasons for Choosing TheWorxHub

Did not look at any others

Reasons for Switching to TheWorxHub

We built a new hospital and wanted something that we could use to organize our new daily, weekly, and monthly PM's. WorxHub fit what we were looking for.

January 2020

Frank from Mt. San Antonio Gardes

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

Worxhub Security

We are in the beginning stages for using worxhub. The worxhub staff has been tremendous in helping us get this program set up. We are looking to launch the program with our staff very soon. I used Worxhub with our IT department the past few years. It was easy to receive work orders and make notes on the job, so you could review specific information about the job that was done. As our experience grows, I look forward to giving more feedback with the Security program.

Pros

It gives an sense of ease to the employees. They can scan their checkpoints and it automatically logs in with a time stamp. The layout if pretty user friendly. You can easily type of a report from the software.

Cons

The software is not an application yet. So we have to use it as a webpage.

Reasons for Choosing TheWorxHub

WorxHub has been established here with PM works and for our IT and maintenance department. The main reason was the cooperation and organization of worxHub. The other company didn't offer the hands on training with their staff or much design guidance. WorkxHub has a solid design and a clear idea of what we wanted to accomplish.

January 2020

Matthew from Orchard Manor Nursing Home

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Great product, Exact Product for Nursing Homes

It has been great, we transitioned instantly and never looked back. Went from paper to computer and was effortless. Techs understood the lost time on paper, going and getting orders and then not understanding location or couldn't read the writing. The history of PMs and repairs done on an asset had been great

Pros

Ease of use, time it takes to fill out a request 15-20 seconds. History

Cons

Can't think of anything but reports and it's just that I don't know how to use them fully.

Reasons for Choosing TheWorxHub

Ease of use, asset management, capitol planning

Reasons for Switching to TheWorxHub

Facility Dude was not meant for a nursing home and was not user friendly. We found it took minutes to enter a work order and there was so much useless information on the form. Worx Hub took about 15-20 seconds and even faster after a couple of time using it. Every computer has it on the desktop and easy for staff to use.

January 2020

Harold from Piper Shores

Company Size: 201-500 employees

Industry: Facilities Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

The WorxHub

I greatly appreciate this resources in our daily activities. The mobile interface is invaluable and ability to regulate what's submitted, the overall flow of work generated, allows me to communicate to multiple parties on the status of the work order and pending aspects of building

Pros

I really appreciate the integration that ties multiple aspects of each room: i.e. resident location, assets, history and comments resource, and the ability to break down each staff member according to assigned jobs, the pulse, and the overall ability to search based on various aspects from each work order.

Cons

There are some, not many, but some paths that don't feel natural. There are specific sub categories that feel slightly buried, and navigating some of the additional information that one cannot change is bothersome. Aspects of these sub folders feel arbitrary to really finding and grouping information.

January 2020

Dave from Apostolic Christian Restmor, Inc.

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

A great product!

Before the WorxHub our daily work request came in the the form of notes, e-mails and many phone calls. With the implementation of the WorxHub, the different request are all channeled through the software. For the most part our environmental services staff are able to accept the work request without having a supervisor involved. This allows for other tasks to be completed by the supervisor, instead of constantly being a dispatcher of work request.

Pros

This software makes managing our environmental services department much easier. It channels all of the daily work request to one location. Our scheduled preventive maintenance is presented to us on the schedule we choose. I only have good things to say about the WorxHub.

Cons

I do not see any cons to the the WorxHub.

Reasons for Choosing TheWorxHub

It was tailored to our type of facility and the demonstrations I saw made it the logical choice.

January 2020

Rob from AgeCare

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

2.0

January 2020

Worxhub - maintenance software

Worxhub helps so much with compliance and keeping us in the good books with the government. It provides great evidence when needed to show that our systems are well maintained. We also utilize scheduled work orders a lot and equipment reading features. Very helpful.

Pros

Reporting features are excellent. Storage of data is superb and as long as my maintenance teams have put in appropriate detail in their work I can take an incredible amount of reports to support the work they do.

Cons

Not all my sites utilize all of the features due to cost. Everytime their is a new fearture, it always comes at a cost. Additionally, the program itself can be a little tough to navigate. We have used the program for over 8 years and still to this date some of our sites struggle a little to utilize its full capacity.

Reasons for Choosing TheWorxHub

Again, I was not part of that process.

January 2020

J.W. from West Calcasieu Cameron Hospital

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

WorxHub Maintenance

Pros

The software is very user friendly. End users can enter tickets in less than a minute if necessary but also have the option of taking more time an enter additional information that is otherwise not required or a hard stop. Reports are useful but do take a little time to get used to using in order to get the information out that you may be looking for. Time and material cost is a nice feature but in most cases requires someone to go in after the fact to input which in our situation does not get done and is not utilized.

Cons

I really do not have a dislike of any piece of the software. It can be a little difficult for end users to find the specific area they are looking for due to the lack of knowledge of how the areas were named in the build process.