aACE vs NetSuite
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.8 / 5
3.9 / 5
Value for Money
4.9 / 5
3.8 / 5
Customer Support
5 / 5
3.7 / 5
Functionality
4.8 / 5
4.1 / 5
Last Review Written
August 29, 2024
September 7, 2024
Pros/Cons
Pros
- AAce is a fabulously refined program that is very easy to use. Their support is simply fantastic.
- Customer Servie of aACE is outstanding and it makes a big difference from any other software on the market. I also love the advanced search feature to locate the data that we need promptly.
- It's like having a internal team that is responsive, consistent and thorough. Been using aAce for the last 8 years and it's been wonderful working with them.
Cons
- Their service is unbelievable. Having dealt with numerous software companies over the years, I was used to bad customer service and just thought that was the norm.
- I wouldn't call it a dislike per se, but my biggest challenge was simply adapting to a system whose interface conventions were no of my own design.
- We were struggling for years with an off the shelf CRM and accounts solution that just didn't suit our business.
Pros
- I tested the free trial for the software and was amazed at it's capability. Definitely a winner for any company looking to scale their business.
- We have muliple units of the organisation which is very much effective to manage from this product service. Consolidation of Accounts: Very easy I love it.
- The structure of Estimate > Sales Order > Invoice is nice. Use of Tasks and Customer notes, contacts and related information is also nice.
Cons
- I'm in purchasing and have use over 15 different software systems and this is probably the worst or tied for worst.
- They have so much 'clicking' to do they get confused, push the wrong button and because the whole thing is in effect an accounts package it can be difficult to undo the mess.
- The sales team was very misleading and they tricked us when we purchased the software. We presented our former software and their response was always "Netsuite can do that.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Advisor Recommendations & User Awards
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
6 Recommendations
52 Recommendations
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
