Acumatica Cloud ERP
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Most Helpful Reviews for Acumatica Cloud ERP
1 - 5 of 102 Reviews
Elizabeth
Verified reviewer
Retail, 10,000+ employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2023
Acumatica – a powerful Cloud-based ERP System
If there is a feature that is not available, the Acumatica marketplace is there to help you find a certified partner to integrate a solution. And if you already have a solution, Acumatica's robust API makes integration very easy, it has very good integations with other software.
PROSI like that Acumatica is a cloud based platform, in all this time I have used it I can say that it offers incomparable flexibility. Being able to manage finances and pay bills from anywhere in the world is a huge advantage for me. What I like the most is how customizable and modular the plaform is. You can choose the modules you need and adapt them to fit your specific requirements
CONSThe only drawback I find with this platform is that it doesn’t have a mobile version that facilitates its use, everything has to be done from the platform.
Reasons for switching to Acumatica Cloud ERP
it has better integration
Rich
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed August 2023
An average ERP system - may be worth spending more for a premier brand
The system was oversold and our management team is now suggesting we shift to a more prominent brand.
PROSHaving a native cloud based software is an advantage.
CONSCRM is terrible and requires significant user input to generate important data. Manufacturing module is sold as robust but lacks several key features. Software requires significant "customization" to be impactful, user must verify that "customization" still works after every upgrade which is time consuming. Service Support module seems new and has required significant time to implement.
Reason for choosing Acumatica Cloud ERP
Initial cost was attractive but software was oversold with its capabilities. While upfront and monthly costs are important, companies should consider hidden costs from time consumption, slow rollout of "customization" and extremely high storage costs.
Omer
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed September 2020
Most expensive cheap ERP
Pay a little more get way better results..we spent a fortune on customizations for basic features of other programs.
PROSAfter we spent almost same money as we paid for this program, we realize we could have purchased something better. Money we spent for customizations for things we assumed should be standard is crazy high and still not functioning..we have 50+ users and inventory is a mess, purchasing is a mess,..
CONSWhat you purchase out of box is not a functioning basic program..dont fall into price on the box..at the end you will spend same money as other expensive programs and result will be better and you will be less irritated.
Reason for choosing Acumatica Cloud ERP
not paying per user was the only reason..
Vendor Response
updated 4/26/22-Thanks for continuing to work with Acumatica and your Partner team to make the most of your Acumatica solution investment. We continue to make improvements that customers ask for to enhance the user experience and provide best-in-class functionality. We appreciate your feedback and are thankful to have you as a valued Acumatica customer. - Kim @Acumatica. *** Thank you so much for sharing your honest feedback on Acumatica with the review on Capterra. We really appreciate you taking the time to let us know about areas that we can improve on. Would it be alright to have someone from our product/customer success team get in touch with you to go over the concerns? We really strive to provide the best support that we can so your input would really help to that effect. Thanks for considering, Kim Plank - kim.plank@acumatica.com
Replied April 2022
Kelly
Market Research, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2020
Acumatica Review - (includes Project Accounting module)
Being able to analyze all project costs (including labor) has been a huge eye opener for management.
PROSProject accounting module - labor & costs can be applied to each project and compared to initial budget to see what went right and what went wrong
CONSDashboarding functionality - I am not a programmer - I don't understand the generic queries required to program the dashboards and have to pay our consultants to create them etc. I don't have the problem with spending the time doing it but my mind does not work that way. Very inefficient when I need to play around to get what I want then explain to some one else how I want it.
Reason for choosing Acumatica Cloud ERP
Acumatica Cloud did everything we needed it to do. It was much more user friendly and more cost effective.
Reasons for switching to Acumatica Cloud ERP
MAS 500 was becoming obsolete and limiting.
Vendor Response
Hello - A big thank you for sharing your feedback on Acumatica with a review on Capterra! The feedback is very valuable as we work to enhance the solution. Thanks!-Kim
Replied April 2020
Michael
Import and Export, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
A sophisticated system to grow by.
Overall Acumatica has provided BMT with a state of the art ERP/information system which has allowed us to execute flawlessly all information by division, measure our activity, forecast profitability, and maintain all necessary information to run our business. It was Nexvue's support and expertise that made Acumatica the system we have today, and we could not have done it with out them.
PROSIn certain aspects the software allowed for enormous flexibility. Item classes and Financial Sub-\Accounts. Open Architecture for creating modifications. We created a fairly large number of modifications, written and implemented by Nexvue, that turned Acumatica from a really good system to an exceptional one.
CONSOut of the box, importing, Transportation and Logistics were weak. We created a Voyage Maintenance module. Freight in and Freight out System enhancements.
Reason for choosing Acumatica Cloud ERP
Unknown
Reasons for switching to Acumatica Cloud ERP
SL was no longer being supported, and SL did not meet our needs.