Easy to configure and usability has significantly improved over the years as well as improved validation. Also easy to link items for complete traceability

Some more flexibility for configuring the Quality world and updates.

Positive experience with the system that has maintained our quality control and compliance to meet increasing external compliance demands with MDR and FDA compliance.

The set up and validation management process are not burdensome as the software is validated but configurable. This helps reduce the compliance management burden of the system while allowing us to customize and add fields as needed.

There are almost no process flows/logic gates in the system. I have not used a system before that does not allow, for example, an open-field text box to appear when an "Other" option is selected. This can lead to some burdensome workflows with lots of fields that are only applicable in certain circumstances.

Overall the software has been very useful to our company and the customer service has been outstanding. Arena gives the customers the ability to customize workflow and also listens to the voices of the customers when releasing new updates.

ARENA is a very user friendly platform and easy to navigate. It has made it easy for our company to create, document, and maintain Bill of Materials and show visibility to those in our company, as well as third party suppliers/contract manufacturers. Requests and Changes are easily created and implemented.

The user interface itself looks a little outdated. Some of the integrations aren't exactly what was desired. Even with the Third party integrations, there is a good bit of backend, manual entry to be done.

The implementation took about 12 weeks. But the bigger challenge is getting all users to buy into the process. T

The Quality module and Product lifecycle management has been critical to our successful implementation.

Uploading data into Arena can take a while without proper guidance. We uploaded thousands of documents but bulk uploads would cause errors during import due to human error.

If I could make one overall recommendation it would be I wish our Arena implementing team was more *forceful* with best practice uses. A team that no longer is with the company made a number of decisions that ended up causing a lot of trouble (for me specifically, as the admin/quality rep) in the future.

It is modular to our needs and we have built it to suit thoseneeds *relatively* well. The Arena team is active and responsive to suggestions and reports.

Some thing are janky in how you how to go about it (such as yearly document review and tracking, calibrated item tracking, training that isn't "read and understand", etc).