About Arena QMS

Arena Solutions helps innovative electronic high tech and medical device companies create products that change the world. Arena unifies product lifecycle (PLM) and quality management (QMS) processes, allowing every participant throughout the product realization process, from design to manufacturing to working together. With Arena, teams accelerate product development and delivery to increase profits. Arena's product-centric QMS solution streamlines product realization processes with links to relational bills of materials (BOMs), engineering changes, and quality records to eliminate disconnected silos. Arena’s comprehensive quality management system improves the management of Standard Operating Procedures (SOPs), Device Master Records (DMRs), and Design History File...
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Arena PLM BoM

Arena QMS User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 28 reviews

Anonymous

Company size: 51-200 employees

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Functionality

out of 5

June 2021

Arena can handle it all!

We are able to manage change across a multinational organization with ease

Pros

Having a centralized document control system is extremely important to product engineering companies. Arena creates the one source of truth where everyone can find the released documents and their related histories.

Cons

The UI has improved greatly over the last year or so, with a new search feature and a drag and drop document upload. There are still some improvements I'd like to see, specifically with the spacing of different sections. There is a lot of empty space on some screens.

Response from Arena, a PTC Business

Thank you for giving us a 5-star review. We appreciate your feedback and are happy to learn about your positive experience with Arena QMS.

Replied July 2021

Radhika

Company size: 501-1,000 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

June 2021

Easy user interface and show visibility across the organization

Pros

User friendly and easy to understand. Sourcing information helps collect the data smoothly and accurately.

Cons

Arena adds one part at a time in the Bill of Material tab section. This consumes a lot of user time. There is not a good interface with the Oracle system, since it does not account revision when its revised in Arena

Reasons for switching to Arena QMS

For better user interface

Response from Arena, a PTC Business

Hello Radhika, Thank you for your positive review of Arena QMS. We're glad you find it friendly and easy to understand. Please reach out to your customer success coach to discuss adding parts. They may have a solution for you.

Replied June 2021

Bo

Company size: 51-200 employees

Industry: Consumer Electronics

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2021

User Friendly Bill Of Materials Control

Overall the software has been very useful to our company and the customer service has been outstanding. Arena gives the customers the ability to customize workflow and also listens to the voices of the customers when releasing new updates.

Pros

ARENA is a very user friendly platform and easy to navigate. It has made it easy for our company to create, document, and maintain Bill of Materials and show visibility to those in our company, as well as third party suppliers/contract manufacturers. Requests and Changes are easily created and implemented.

Cons

The user interface itself looks a little outdated. Some of the integrations aren't exactly what was desired. Even with the Third party integrations, there is a good bit of backend, manual entry to be done.

Response from Arena, a PTC Business

Hi Bo, Thank you for your review of Arena QMS. We appreciate your feedback. Glad to hear Arena has been helpful for your company and you're happy with our customer service. You noted in the cons section that UI is a little outdated. As you know we've been updating the UI with a fresh, clean look. We have a commitment to improving user experience. -Alaine

Replied May 2021

Holly

Company size: 51-200 employees

Industry: Medical Devices

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2021

Great Document Management and Quality System Control

My experience with Arena has been fantastic so far. They aim to please and are improving the product all the time.

Pros

Because we rolled out Arena for Doc Control, QMS, Training, etc all at once, it was the first time I've seen a eQMS work well together. I love the integration of all the components and "worlds" and that once you understand the logic, it's very intuitive.

Cons

We have not been able to create reports out of Arena to get the Quality metrics that we'd like. That may be partly because we haven't put the correct fields in. The good news is that it is easy to download data into Excel and manipulate the data from there. Arena is very good responding to requests, so it is improving all the time.

Reasons for switching to Arena QMS

Company chose this product to start. I did not participate in the decision.

Response from Arena, a PTC Business

Hello Holly, Thank you for your 5-star review of Arena QMS. We appreciate your feedback. We're happy to hear you had such a positive experience implementing Arena QMS and that it's the first time you've "seen an eQMS work well together"! Please reach out to your customer success coach at any time for support with reports.

Replied June 2021

Kapil

Company size: 51-200 employees

Industry: Electrical/Electronic Manufacturing

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2021

Great PLM and BOM system that integrates well

Arena is a great tool for any company and makes it easy to share BOMs, parts, and lifecycle for entire product families.

Pros

The BOM and Part system are great. It is easy to do ECOs and have Arena integrate with ERP systems such as SAP.

Cons

There is not much that I do not like. I think the module that could be improved is the Quality module to be more of a workflow, but it could also be that our use-case is not very standard.

Reasons for choosing Arena QMS

Was already implemented when I came on board - all I did was improve the process and add a few modules.

Response from Arena, a PTC Business

Kapil, Thank you for your review of Arena QMS. We appreciate your feedback and are happy to hear you are so happy with the solution.

Replied June 2021

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