We are able to manage change across a multinational organization with ease

Having a centralized document control system is extremely important to product engineering companies. Arena creates the one source of truth where everyone can find the released documents and their related histories.

The UI has improved greatly over the last year or so, with a new search feature and a drag and drop document upload. There are still some improvements I'd like to see, specifically with the spacing of different sections. There is a lot of empty space on some screens.

Positive experience with the system that has maintained our quality control and compliance to meet increasing external compliance demands with MDR and FDA compliance.

The set up and validation management process are not burdensome as the software is validated but configurable. This helps reduce the compliance management burden of the system while allowing us to customize and add fields as needed.

There are almost no process flows/logic gates in the system. I have not used a system before that does not allow, for example, an open-field text box to appear when an "Other" option is selected. This can lead to some burdensome workflows with lots of fields that are only applicable in certain circumstances.

Overall the software has been very useful to our company and the customer service has been outstanding. Arena gives the customers the ability to customize workflow and also listens to the voices of the customers when releasing new updates.

ARENA is a very user friendly platform and easy to navigate. It has made it easy for our company to create, document, and maintain Bill of Materials and show visibility to those in our company, as well as third party suppliers/contract manufacturers. Requests and Changes are easily created and implemented.

The user interface itself looks a little outdated. Some of the integrations aren't exactly what was desired. Even with the Third party integrations, there is a good bit of backend, manual entry to be done.

Big improvement from our previous QMS system, smooth implementation from user perspective. Look forward to learning more about Arena.

It's breadth of capabilities, customizing of Dashboard, ability to save search filters.

Not auto-populating in Dashboard fields. I.E. if you click into "Training", only recently visited Trainings appear, not necessarily all that are outstanding for the user.

The implementation took about 12 weeks. But the bigger challenge is getting all users to buy into the process. T

The Quality module and Product lifecycle management has been critical to our successful implementation.

Uploading data into Arena can take a while without proper guidance. We uploaded thousands of documents but bulk uploads would cause errors during import due to human error.