Factbird
About Factbird

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Most Helpful Reviews for Factbird
1 - 5 of 12 Reviews
Mike
Verified reviewer
Automotive, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Blackbird installation and operational experience
Ease of setup. Intuitive user and administrative interface. We were up and running within a few hours on our first production line and after validation have expanded to several production lines without any major issues. Additionally they provide very good user support.
CONSStandard reporting could be improved but we have found that Blackbird have provided customised BI reports to meet our specific Company reporting requirements
Vendor Response
Hi Mike, Thank you for sharing your experience with Blackbird! We're thrilled to hear that the system is providing value to your operations. We really appreciate your feedback as we strive to improve. We look forward to continuing to support you and your team in the future. Kind regards, The Blackbird Team :)
Replied March 2023
Robert
Food Production, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2023
Great system with fantastic customer support
From the time we made the first call, they have been extremely supportive to our needs, their team has even helped us set up custom reporting that we use in our daily production meeting. They have always been prompt in responding to our needs and this system has helped improve our OEEs on our lines by focusing on the issues driven by real data.
PROSVery easy to implement Customer serviceConstantly improving system and features
CONSNo mobile app.
Reason for choosing Factbird
For the cost and most importantly the support that we received, Blackbird was clearly the better choice for us. There are a lot of systems out there, but for me the support that we receive before and after is extremely important and is a bonus to a already powerful system.
Vendor Response
Hi Robert, Thank you so much for taking the time to write the review. It means the world to us to get this level of appreciation. We understand that the lack of a mobile app may be inconvenient and we appreciate your feedback. Rest assured, your feedback will be taken seriously and considered as we strive to continually improve our services. Once again, thank you for your time and support. All the best, The Blackbird Team :)
Replied March 2023
Ben
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Blackbird, a great OEE and downtime analysis tool
Once deployed the software is reliable and incredibly easy to use providing detailed insight into OEE and downtime reasons.
CONSOur initial install process was time-consuming and challenging for our particular use cast. However, I'm sure for more typical factory production line systems deployment and integration would be easy.
Vendor Response
Hi Ben, This is our very first review on Capterra. Thank you, for your honest review and for sharing your experience with us! We'll do our best to continue to deliver value to you on your digitalization journey and we are looking forward to supporting you and your team. Kind regards, The Blackbird team :)
Replied March 2023
Mikkel
Food Production, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Fantastic performance management system
I have worked with the system in multiple companies and what most common areas to improve has been the overall capacity, efficiency, and changeovers. But also to understand our flow and speed in a whole new level. We have worked a lot with improve specific product due to the batch function as well.
PROSI think that it's not one thing there stands out, but the system in total.For us it's a great way to collect our data, compare, analyse etc. and therefore be smarter in our day to day decisions.
CONSThere i would say that you cant fully design all your needs, but thats understandable.
Reason for choosing Factbird
Because they have a fantastic team behind, and are adaptable in all situations
Vendor Response
Hi Mikkel, Thank you for taking the time to share your experience with Blackbird and for your words! We are very happy that you are enjoying using Blackbird and that is helping you in your decision making process. Thank you for choosing Blackbird! Kind regards, The Blackbird Team :)
Replied April 2023
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Holts Review
Up until the point of Blackbird introduction, we were relying on manual data collection when it comes to OEE calculations. This unfortunately was not giving us a true picture. Blackbird introduced correct data collection/calculation and what's more important substantially boosted workforce interest in OEE itself and line performance in general. Couldn't recommend Blackbird more!
PROSStreamlined front end, accurate data collection, ease of use, great customer service.
CONSThe only thing I would like to see in the future is integrated file system. File allocation against Products would allow us to allocate Finished Goods Specs and Safety Documentation directly in to Blackbird.
Vendor Response
Dear customer, Thank you for taking the time to share your experience with Blackbird! It is great to hear that it's providing value to your operations. We really appreciate your feedback and will take it into consideration for future updates. We look forward to continuing to support you and your team in the future. Thank you for choosing Blackbird! Kind regards, The Blackbird Team :)
Replied March 2023