--- title: "Canny Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Canny. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Canny is a good fit for you!" source_url: "https://www.softwareadvice.com/manufacturing/canny-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Product Roadmap Software](https://www.softwareadvice.com/product-roadmap/) / [Canny](https://www.softwareadvice.com/manufacturing/canny-profile/) / Canny Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/manufacturing/canny-profile/) Reviews [Alternatives](https://www.softwareadvice.com/manufacturing/canny-profile/alternatives/) # Canny User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 77 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 50 reviews (65%) - 4 stars: 24 reviews (31%) - 3 stars: 1 reviews (1%) - 2 stars: 0 reviews (0%) - 1 star: 2 reviews (3%) ### Most mentioned pros - The way it integrates with other platforms ensures my transition, while using different products, is seamless and allows me to produce work so much faster. - I also like the integrations with things like Hubspot and the scoring functionality, allowing us to integrate our customer data to help prioritize requests. - Recently, I am able to use Claude to pull out large volumes of data directly from Canny, which has saved me so much time. ### Most mentioned cons - Upload feature is not very friendly, it limits data to 5 fields only - Due to the volume of information, the portal/ideas area can feel repetitive and. - The cost and the inability to manually set a number of votes for a request would be my least favorite things about Canny. ## Canny customer reviews Showing reviews 1-25 of 77 (page 1). ### Take your product to the next level - Overall rating: 5/5 - Reviewer: Lou P. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered The canny product has been straightforward to adopt, and the knowledgeable support team is excellent. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Canny is an excellent product straight out of the box and keeps improving with each use. Our customers have found success in leaving feedback and voting on others' feedback. Implementing Canny has also lessened the workload on our support team to handle customer feedback and voting on others' feedback. #### Cons The information available about the setup of items in the roadmap was a bit confusing to us, and the scoring seems complex. #### Reasons for choosing Canny Overall Canny looked like it was easier to implement and use. --- ### Weiwei's Feedback - Overall rating: 4/5 - Reviewer: Weiwei W. - Verified reviewer: Yes - Industry: Entertainment - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered First impression is very easy to use. But I still spent quite a lot of time to upload the data in order to maintain all the necessary information. Though it says I can use API, as non-programming background person, it's difficult to figure out. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Very easy to setup Easy and simple for users Categorization input at user input window is very good to let user categarize from beginning. #### Cons Upload feature is not very friendly, it limits data to 5 fields only Uploaded data doesn't allow AI to merge similar feedback Why use Fibonacci sequence measure effect level? 1-10 will be more straightforward. Not so easy to access customer service without providing phone number. #### Reasons for choosing Canny Most fit for feedback tracking and voting comparing with other competitions. --- ### Poor AI support - Overall rating: 1/5 - Reviewer: Michael C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It was helpful for the longest time, but support unfortunately turned a great experience into a bad experience. #### Cons Bad customer experience when sunsetting our plan option. Lack of flexibility and AI support responses, unable to reach a real rep. --- ### Saves us time and energy - Overall rating: 5/5 - Reviewer: Sasha M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered The transition from Jira to Canny for our feature requests was relatively painless and the Canny support team have been excellent with helping us with any questions along the way. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Canny has changed the way our team handles feature requests. It's transformed it from a manual process that took a consideration amount to time to a much more streamlined process. The AI Autopilot tool has been a gamechanger for collecting feature requests from Zoom calls and Intercom conversations. #### Cons The CS team would like to be able to 'follow' a request, so they are notified when changes are made to it without needing to vote or comment. #### Reasons for switching to Canny We needed a simpler solution that would also be accessible by our users. --- ### Canny Organizes Chaos - Overall rating: 5/5 - Reviewer: Jeramie M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I needed somewhere to store all the feature requests our Support team was taking from the field. Canny gives us a way to track unique requests and upvote instead of having multiple requests for the same thing spread across multiple channels of communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The organization of feature requests. We used Slack for a while and it was disorganized and not very useful. It's super easy and intuitive to use. The design makes it difficult to create multiple requests for the same thing. Very intelligently built. #### Cons Nothing really. It meets all our needs for tracking product improvement requests. I would like to see more features added to the report dashboard feature, maybe? --- ### Great Product Overall, I would Recommend It - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall, my experience has been great. The product is great and so is the support team. It's a product that's easy to use and very efficient. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that it's simple to use and easily tells you what customers want. The client support is good too, as they help you overcome problems with the current tools they have. #### Cons I don't like that there are little bugs every now and then. Though, there have only been two bugs I've had to deal with and it's not that big of a deal. One of them is that when you added a new users via a vote on a feature request, it fails. That only happens about 1 out of 6 times, though. #### Reasons for switching to Canny Cause Notion doesn't really track votes. --- ### An excellent tool for democratic feedback and voting - Overall rating: 4/5 - Reviewer: Tom M. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Overall this is an excellent tool and I recommend it to any Product Manager or anyone who is looking to gain more user feedback. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like the democratic approach to user feedback. It's great to have a way for users to provide feedback and for others to vote on it so our Product team can really see what changes will make the most impact. I also like that the interface is clean and easy to sort through all the comments. Commenting back to users is a great way to increase engagement and let users know that we are listening to them. #### Cons There's no way to make bulk changes to comments, which can be a little annoying if you get a lot of feedback from customers. I'd love it if there was way to bulk update comments with specific categories or statuses. --- ### Great Tool for User Feedback - Overall rating: 5/5 - Reviewer: Natacha B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered I have been using Canny for a few years. As Head of Product, it is a tool I check everyday to advocate for our customers and make sure our product team is aligned. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our customers are able to share their feedback for our development team to add features to their roadmap! #### Cons Canny is functional as is! On my current plan our users have to make their own account to leave feedback. --- ### Intuitive way to collect and act on feedback - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Canny helped bring transparency to our product development process. It gave our users a voice, and gave our team clarity. It’s not perfect, but it’s a solid tool for product feedback management. Also like the integration with Intercom #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros Canny is excellent for collecting, organizing, and prioritizing customer feedback. The upvoting system helps surface what matters most to users, and the UI is clean and intuitive. #### Cons The new pricing structure feels steep for teams that don’t need all the advanced features. I would reconsider --- ### Streamlined feedback collection - Overall rating: 4/5 - Reviewer: Fleur N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The ability to centralize feedback from various channels in one place. The voting system makes it easy to identify what’s most important to our users, and being able to automatically keep users up to date about statusses. #### Cons It is not always easy to have a good overview of all input from our users and streamline that into our product. --- ### Our customers love Canny! - Overall rating: 5/5 - Reviewer: Jason B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Canny is easy to use and a powerful CS tool our customers love. We are now bringing in the sales team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros That our customers love it! The process of adding feedback, casting votes and seeing their requests go from an idea to delivered helps them buy into our process. #### Cons Unable to add custom User fields and update the data manually/without using the API. We arent sure whether we need and dont have capacity to integrate with Canny and this is limiting. --- ### Canny is growing on me - Overall rating: 4/5 - Reviewer: LiAnn F. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered I can edit the posts very easily and add graphics to help the other contributors receive clarity. I can add new voters and track the success of the requests #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I like how easy it is to submit user's feedback suggestions, edit the posts and add more voters to the suggestions #### Cons There are instances where the filters do not work, and the work around doesn't work. The chat bot tries to help, but sometimes it requires a human interaction --- ### Good experience, AI training would make it great - Overall rating: 4/5 - Reviewer: Melanie S. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used weekly for free trial - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall good, for a feature request use can primarily this is a solid tool that could be excellent if the AI could be better trained #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The autopilot feature, the way posts are able to be merged if the user is entering similar keywords to other existing posts, the Intercom integration. #### Cons Customizations are limited the public facing interfaces as far as branding and information presented, autopilot AI cannot be linked to our Intercom knowledge base to better understand our product and better function. --- ### Good tool for community engagement for startups - Overall rating: 4/5 - Reviewer: Gaurav P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been great, because it has enabled us to manage our community engagement really well. This hasn't been done by our competitors, hence gives us that edge. So kudos to Canny! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like how it enables us to a) provide our customers with a public-facing roadmap that gives them transparency into our product vision and path, along with increasing our credibility in the market, and b) collect important feedback from our customers which helps us build the right features for them. #### Cons The interface leaves a lot to be desired. It feels very 2010s. --- ### Managing feature requests and releases for Fari is a breeze - Overall rating: 5/5 - Reviewer: René-Pier D. - Verified reviewer: Yes - Industry: Online Media - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Not only was Canny easy to integrate directly within https://fari.app, it was also easy to understand for users and admins alike. Their support team have been helping me from the get go even though I didn't even need them because of how simple their product is easy to use. Within the first couple of days, I received dozens of feature requests and Fari's user were excited to have a say in what the dev team should work next on the app. Couldn't recommend enough. #### Cons Canny offers a widget which can be integrated directly within your apps, but that widget doesn't offer a dark theme. This can make it clash a bit with the rest of the user interface of your app if your app offers a dark mode. Minor inconvenience, but I thought I would mention it anyway. The cool thing is, they are using their own product, so that is a feature request that people can vote on, which I did! https://feedback.canny.io/feature-requests/p/widget-dark-theme --- ### HUGE fan of Canny - Overall rating: 5/5 - Reviewer: Irena L. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love how easy it is to use, it's intuitive right off the bat. Public vs private comments, voting, integrations with slack/jira, all the things I definitely need to integrate it into our holistic systems are there. #### Cons Would love to see more customizations/controls and an extension of the existing platform into a project mgmt tool. I love how lightweight and intuitive the platform is, we need that for project mgmt focused on software development. that's the gap I see between Jira and Airtable for example. #### Vendor response Hi Irena! Thanks so much for the kind words. We're happy to hear Canny is working well for you. Our team is definitely looking into some of the stuff you mentioned you'd like to see so stay tuned :) If you have specific customizations/controls in mind, send them our way! Replied June 2020 --- ### The little things matter - Overall rating: 5/5 - Reviewer: Abram P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered Amazing experience with customer support and the product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love Canny's super beautiful design!!! I refused to purchase Aha! for over a year even though I really needed a customer feedback tool. I have been waiting a long time for a beautiful and easy to use feedback tool - Canny is it. Canny also nails all the little things. I still remember a experience years ago when I requested a feature from HubSpot. HubSpot team was very nice but basically told me to go write out the idea myself on their idea board. I thought to myself, I just explained everything to you can't you do it? All of this to say is I love the Canny feature that integrates with Intercom and automatically upvotes features for customers. The person you are talking to in Intercom can see everything right there, no effort on their part is needed! It's not possible to not love this! #### Cons None, but I am still a new user. 1 month approximately. #### Vendor response Thanks for the kind words Abram! We're happy to hear you're enjoying Canny and our Intercom integration :) Replied May 2020 --- ### Just what we really needed - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2021 - Review source details: This review was submitted organically. No incentive was offered Canny solves a big problem for us in giving us a consolidated place to gather and track feedback, keep track of what user's want/need most. And it acts as a screen between our support team and development team, a place where the product team can step in and only push the highest priority feedback to the engineering team to build. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Canny gives us a consolidated place to add and track feedback from our internal team and our users. Also, it allows users to track their vote on requests, giving us a way to keep the most important requests at the surface and preventing them from being buried. #### Cons Canny has a few usability issues that our team has encountered. This has primarily made certain parts of the software less intuitive and harder to learn for new members of our team (possibly our users too, though I have not heard that from them personally). Also, it lacks a really solid feedback prioritization feature, which is a big part of product & feedback management. --- ### Great Software & Customer Experience - Overall rating: 5/5 - Reviewer: Alex J. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very intuitive user interface from an admin perspective, easily integrated with Jira #### Cons Product roadmap cant be exported to Excel --- ### Great tool for Product Teams - Overall rating: 5/5 - Reviewer: John M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered Love Canny. I'm really excited to see how the product grows and will be a part of our team. We currently have the tool heavily integrated into our Product, Marketing and Development teams. Outside of the great toolset; the team has been great to work with - every question gets answered, and they want to understand how we use the tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to connect to our customer database and provide them an in app experience for feature requests. The voting features, and ability to move requests through statuses to release makes it easier for customers to stay instep with us. #### Cons It's a new company so they have some catching up, but so far seem to have great priorities that align with client needs. #### Vendor response Thanks for the kind words John! We're working hard to improve the product with your feedback :) Replied May 2020 --- ### Very satisfied - Overall rating: 5/5 - Reviewer: Alejandro R. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Minimalist design and operation is great. #### Cons Canny needs to improve the way it allows to notify / communicate to users in changelog (for example, I like the way the Jimo app allows to communicate the changelog). --- ### The Review - Overall rating: 4/5 - Reviewer: Johann K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's probably the best product for sharing internal feedback, but it's not worthing using an extra tool if you are already using Jira for example #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Tickets are really easily searchable and creating new ones is intuitive for even new users. Also much cheaper than competitors. #### Cons Needs configuration to get data to our own servers. Difficult to display the roadmap for everyone. Would expect more users (customizable) user roles as well. #### Vendor response Thanks for the feedback Johann! We have since made several improvements to Canny we hope you'd enjoy :) Replied May 2020 --- ### Very easy to setup and use - Overall rating: 5/5 - Reviewer: Henrik C. - Verified reviewer: Yes - Industry: Human Resources - Company size: 51-200 employees - Product usage: Used monthly for less than 6 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Up and running in an hour or so - first input same day and now used for follow-up and reporting of progress. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It is very easy to set this up and to have users acces it and submit ideas, wishes etc. Also the fast and efficient sorting based on votes is great. #### Cons For our needs, I have found no limitations or features missing. --- ### Don't try managing feedback yourself, save you a headache and use Canny - Overall rating: 5/5 - Reviewer: Alex B. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2020 - Review source details: This review was submitted organically. No incentive was offered Onboarding was extremely fast even though I barely had time to implement it. It was so straightforward that I could setup the thing in-between meetings (Ok ok, sometimes even within a meeting but don't tell anyone). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's ease of use, simple yet effective way to collect feedback. Excellent customer service, fast and efficient just like we want it! #### Cons No real cons so far, we'll see about limitations and features as we grow our Canny userbase. #### Vendor response Thanks so much Alex! Do let us know if you run into anything as you grow in Canny :) Replied September 2020 --- ### Initial thoughts on Canny - Overall rating: 4/5 - Reviewer: David H. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Has been overall a great experience for our team. The product owner at our company can use direct feedback that our team gathers to better our product and plan which features to include on our roadmap. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros The ability to tag a customer in a post, allowing us to track exactly which customers have expressed a particular sentiment. #### Cons Inability to indicate how strongly the customer feels, IE discerning the importance of a feature/request. #### Reasons for switching to Canny Threads were getting lost and buried over time. #### Vendor response Hi David, thanks for your review! We've intentionally kept the experience for end users as simple as possible so you get as much feedback as possible. That said, I can see how knowing the importance of a request would be helpful information for your team. Something to think about! Just need to find the right balance. Replied November 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/manufacturing/canny-profile/reviews/?page=2) --- Canny Reviews, Pros and Cons - 2026 Software Advice