The support and expertise provided by ComplianceQuest along with their commitment to customer success is 5-star all the way.

The team at ComplianceQuest has brought years of Quality experience and put it onto the world's best cloud platform. My company specializes in helping Life Sciences organizations with their quality processes, GxP, and maintaining compliance in the cloud and we have been extremely impressed when recommending and implementing ComplianceQuest for out customers. The workflow with each module follows best practices that internal Quality teams can trust with Part 11 eSignature and audit trail, combined with the robust security and permissions provided on the Salesforce platform.

Nothing negative to say about this product.

I have had a great experience with ComplianceQuest from beginning discussions to solution implementation and Go Live!

I liked everything about CQ. The end-to-end approach is a great benefit to startups who are looking to be immediately aligned with QMS industry and regulatory expectations.

I liked least that we didn't start with ComplianceQuest from our humble beginnings.

We are solving our current document management system needs by having CQ implemented. However, because of lack of support and cost are looking for different document management options.

We utilize ComplianceQuest for the Document Management component of our ISO Certifications. The system has all of the controls (and then some) necessary within a document management system. We liked the fact that beyond document management, CQ has the ability to send out and record trainings linked at a document level, which other SW platforms do not have.

Whenever we encounter a critical bug, it takes a year or longer to resolve with CQ. The support and escalation are just not there when it is needed most. There is a substantial fee associated with the cost of this platform which is yearly.

Great team to work with, always supportive.

All the CQ modules can be used out of box, they are very user-friendly and provides great dashboards capabilities to provide the big picture strategically. We have done customization on some of the forms or fields within the module(s) to give us that extra capability we need for better traceability, transparency and accountability.We have even integrated with our CRM /ERP to get insights from book to bill cycle. Truly, we are very happy using CQ not just as an eQMS but also giving our people complete visibility from end-to-end processes making them highly efficient and effective.

I believe in continuous improvement and there is always room to improve. So there are certain things pertaining to our business needs and we work continuously with CQ team to help add/improve those and they support that thoroughly.

We found ComplianceQuest to be our best option out of over 8 in depth demonstrations and reviews of competitive software. After weeks of selection, we were not disappointed in our choice. We found CQ to be highly configurable to meet our unique business needs, but also challenged us to change they way that we do things to provide efficiencies and stay within the software. The dedication and support was excellent from the start and before we had even selected them, and remains consistent. We have few issues, and the issue we have had are resolved in little time. The only thing keeping me from 5 stars is the new lightning experience (not required), looks pretty, but has been both a challenge to learn and use. Our company is not a fan of it, and continue to use classic experience.

Highly Configurable and Challenged us to change our ways for efficiency and software features.

New Lightning Experience leaves a lot to be desired, but it is not required.

I have waited many years to find something with this type of growth potential. I have implemented the QMS modules for CAPA, Document Management and Training for multiple locations. I have plans for implementing more quality related modules, including our recent expansion into the Product Architecture. In addition, we have high hopes for the future and plan on expanding into the EH&S Architecture. Everything in one location is an amazing feeling and ensures a higher rate of SUCCESS!

Overall, really good experience with minimum causes for concern over the years.

Awesome tool for quality management to every organization. Really impressive and flexible tool for quality audits and CAPA management. "Flexible and readymade features".

Products like Audit management, CAPA, Inspections, Document & Change Management.

Some functionalities and features need to improve and user friendly with validations

Great but needs to improve in uploading time,

Lots of features that meet QMS requirements.Easy to use.Great design.Best complain and change management features.

Once in a while when i uploaded the long .docx document, software mentioned that just taking care of your daily business and will send the email to you. I got no email for it. Second, i got a hard time to get the complete secondary good pdf file after uploading the long docx file. No pdf file created or just the first page of pdf.The searching functions should be added more features.Need to provide more guidance and help.Customer service takes too long to response

All solutions/modules (CAPA, Document, Training, CO, Deviation, EHS) in one app. One of the top 3 QMS systems available in the market with very economical prices compared to peers.

May be the multiple signatures in one step.

CQ EQMS provides a user with Great to their quality data through its great data visualization and Quality Management.

No features are missing in this platform which is very carefully designed and have all aspects to serve.

The ability to view the progress of a record on the main screen. Tasks being generated directly for users. Linking of root cause and risk assessment tools directly in NC/CAPA records.

Lack of impact assessment for changes being made to documents or DCR process. Limited use of 'Users' vs. 'Process Users' leading to most functions to be done by Process Users.

Justifying as a 100% cloud based EQMS has been in sync to customer needs, extremely flexible, sleek and clean with a simple user interface as a key element. This solution has a variety of modules syncing the communication and transparency of data between various departments among the organization. Compliance Quest is a tightly integrated EQMS powered by SALESFORCE as a winning combination. Supporting wide range of compliances, high degree of productivity, collaboration, efficiency and being cost-effective to the organisation are some of the significant highlights. Keeping in consideration of all the global quality standards, CQ serves as fit for use with minimum customizations to customers from various industries. Hands-on experience was intuitive leading to ease and comfort where Out of box solutions made the processes smooth. CQ customer support to us is another factor that sets them apart with highly knowledgeable, skilled personnel. CQ ensured us to get onto the right track every time with their effective consultative approach which is always beyond what is expected with incredible timely response.

-100% cloud-based - Paperless EQMS - Customer support par excellence - Ease of use and simplicity with regards to implementation - Efficiency and security

As of now, no cons identified.

I brought in Compliance Quest to my company, to fill a need in electronic document management and control. But we did not realize how much we needed it for our processes and procedures specifically. It is so adaptive and configurable that it meets our needs in almost every way. We started our implementation of the Document Control module with Compliance Quest in Q4 2017. Our experience has been overall very positive throughout selection to implementation. This solution is extremely powerful and has a variety of applications and modules. Configurable reporting and dashboarding features allow for ease of communication and transparency of data within the company. One-stop shopping for Document Control, Training, CAPA, Complaints, Change Control, Supplier Management, Audit Management, etc. All processes are electronically linked, adding both ease and traceability to my interrelated QMS processes (I can launch a CAPA from my Complaint form!) (I can launch an Engineering Change Order from my CAPA form!). Initial installation of the software allows for mass uploads of existing documents and data. I am still waiting to implement their Audit Management module, but I can already imagine how easy and efficient it will make my audits in the future. The Technical Support staff is great, especially by being patient and courteous, but also extremely knowledgeable!

Configuration can be as simple or as complex as you make it. The more complex configurations are more work up front, but bullet-proof the processes for the end-user so the processes pretty much drive themselves. Because it is solving a complex set of problems, CQ software is naturally complex. Once the initial learning curve is past (CQ Project Managers and Tech Staff assisting in training and knowledge transfer), the design of the software is understandable.

As the Director of Quality for a diagnostic company, I was entrusted with the responsibility of finding a QMS platform for our ISO and Healthcare compliance. Between IT and Quality, we unanimously selected CQ platform. After evaluating close to 10 different applications extensively, we chose CQ Platform for our QMS requirements. CQ did not let us down. The power behind the application and our success is the following: 1. Configuration to our liking: The application can be tailored to make a process as simple or as complex as we wanted. This ability allowed us to make the application work for a specific process in the way that our process owners needed. 2. Social Collaboration: The application's unique feature of social collaboration was simply amazing. We have not seen this capability with any other QMS vendor. The Social Collaboration feature allowed us to set-up collaboration channels across locations, departments and product lines. We can now ask an expert from another location for advice or assign a task as part of a process rather than relying on out dated communication models. Our CAPA or Change process quality has improved dramatically. Before CQ, the sharing or collaboration of information across locations was almost non-existent. 3. Reporting: Clearly the best out there. CQ has a very good reporting platform. Creation of reports is easy and elegant. The report scheduling feature has saved us a lot of time running and delivering reports to managers a breeze. I have used some of the established QMS applications in the past. Usually, we have to revert to Crystal Reports or invest in expensive reporting tools after the QMS platform was deployed. The cost savings with this alone was more than what we paid for the CQ platform. 4. Customer Service: CQ's attitude of customer comes first rings true in every aspect of their dealings with us. They are there regardless of what the issues were and worked with us to address them promptly. I am now a big believer in CQ platform. I will root for their success as it has been a long time since I found a company with not only a strong product but very good customer service.

ComplianceQuest will provide your company the opportunity to reach a new level of Quality Management. Everything from the well thought out and configured out of the box solution, to the system validation scripts, tractability matrix and end user guides, ComplianceQuest sets the standards high! Their customer service is superb, their employees are dedicated to the success of your project and learning about your company to ensure appropriate and effective solutions are provided. All quality leaders at Aphria Inc. have been very pleased and excited to launch all the capabilities ComplianceQuest has to offer to ensure quality remains our highest priority!

ComplianceQuest has a relatively small learning curve. The UI is extremely easy for users to navigate and all modules are created in a similar way. The customer service is outstanding. The employees are very knowledgeable of the system and take the time to learn your business to ensure the proper solutions are deployed.

We implemented ComplianceQuest in a very short time, so some features/ capabilities were overlooked.

We recently began using ComplianceQuest system for Document Control and Training Management requirements. My company uses the application for other processes as well. But since my job function is focused on managing the document control and training functions, my review is limited to this. The software is easy to use. With little to no training, I was able to team learn what we needed to do and also develop training materials for the company employees to learn. We went from a paper based system to an automated system in less than a week. The application is fast and ensures that we enter valid information which makes reporting a lot easier. The reporting function within compliancequest application is amazing. It is so easy to create new reports. Reports that my management want now can be produced in a few minutes. If needed, I can even export them to excel and format them to my liking. The controlled document module works elegantly. The search feature finds the docs fast. The library feature allows for documents to be grouped logically. The document training matrix that the system constructs removes a large part of our training headache. The document approval process is easy to configure either by a policy definition or using the ad-hoc approval assignment. My management likes the ability to review and approve using their mobile or tablet device. Also, any outstanding training that is past due is now easily visible and I can take the relevant action. I love the Social Collaboration feature within the software which allows the employees to chat with me or with the relevant authors to ask questions in either real-time or through posts about documents. This Social Collaboration capability alone has helped me and my organization to speed the document release process as the knowledge imparted to one employee is visible to others.

Regulatory Compliance, Quality Management, Document Management, Audits, Employee Training and Certification, Reporting and Analytics etc

The controlled document, Findings, Audit Findings, Accounts, Training session's, change order, Equipment, Assessments, Reports, Dashlane,Equipment,NC. The UI lasks user friendliness,

There are some features which can be improved in Findings, training session's, requirement's

Customization is very secureConfiguration is very user friendly

Flow of complaint and capa moduleLatest changes of lwc are delayed to display

Suitable for fast moving environment.

All futures particularly Controlled Document and Complaint Handling Management are very useful.

Simple errors that need tobe resolved internally.

Wonderful but changes need to be worked on with full capacity to meet customer needs.

Easy to use, Self-explanatory UI, enables QMS operations automation to high extent.

changes are not easily accommodated and need a large lead time for CQ dev team to implement changes. Customer service needs to improve.

The configuration to meet our business requirements has been critical to making this implementation a success. The team has been fantastic at guiding us along each step of the journey.

Reducing the number of clicks would be an improvement as there are often many clicks required before moving to the next step of the process

Almost paperless Quality Management System. Accessible cost for small companies. Efficiency and security.

-100% cloud-based - Excellent customer support - Simple set up and implementation - User friendly - Fully supports ISO 13485 compliance for Medical Device companies

I do not have cons to report so far for ComplianceQuest, the software has accomplished all our expectations.

CQ pro-serv and implementation team have made it easy to adopt as a platform. Great modules including training modules for GMP and OSHA compliance

Easily ties into Salesforce Lightning, intuitive interface, very customizable

No cons experienced so far. Been really easy for us to adopt as a company

We looked at a number of solutions for our needs including some of the so called been in the market for a long time and prominent solutions before selecting ComplianceQuest (CQ) platform for our QMS needs. We have on our staff who have used other QMS solutions from the past and they keep saying to me that CQ platform, is hands down, the most advanced in the market and also very simple to use. ComplianceQuest uses the SalesForce technology and thus our deployment on the cloud was quick and we were live with our process configuration in a few weeks from signing up for the service. When we signed up, we were concerned as to how much we need to know SalesForce.com platform. We realized quickly, we did not need to know anything about SalesForce platform and it was one of the easiest platform to learn. Very intuitive. CQ applications also have cleverly leveraged the SalesForce platform's Social capabilities through out the solution to make collaboration between us and our supply chain partners a breeze. The CQ team has been amazing to work with. They were there for us night and day. We have operations in several countries and we were supported by their US and off-shore team and we could not have been happier with their service levels.

We implemented the ComplianceQuest system to automate our ISO 9000 and GMP processes for both our regulated and non-regulated businesses. ComplianceQuest application is easy to pick-up, out of the box business processes are sound and we had little to no gaps to our existing process. We absolutely love the reporting and dashboarding capabilities. What used to take 1 dedicated person to manage our reporting needs is now fully automated and keeping up with new reporting requirements is now possible. Getting the system up and running was as stated. Our users find the application easy to learn, simple to use and most importantly given that we have several locations, we can access it from anywhere and on any device including Tablets. ComplianceQuest being a cloud based system and runs on Salesforce platform is fast, extremely reliable. I frequently tell my fellow executives that I wish all of our applications run as smooth and simple and also easy to manage. The ComplianceQuest team has been there every step of the way to help us. They are open to feedback and quick to respond. We could not be any happier with our decision to go with this solution.