ComplianceQuest vs Prodsmart

ComplianceQuest has 30 reviews and a rating of 4.8 / 5 stars vs Prodsmart which has 67 reviews and a rating of 4.7 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 / 5 (30)
4.7 / 5 (67)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
5 / 5
Functionality
5 / 5
4.5 / 5
Last Review Written
July 30, 2021
September 21, 2021
Pros/Cons
  • Pros

  • We liked that ComplianceQuest was configurable to our specific requirements and could parallel our internal processes.
  • The system was scrutinized by our notified body during the re-certification audit and their feed back on the validation package was outstanding.
  • Cons

  • Lack of impact assessment for changes being made to documents or DCR process. Limited use of 'Users' vs. 'Process Users' leading to most functions to be done by Process Users.
  • Because it is solving a complex set of problems, CQ software is naturally complex.
  • Pros

  • Ery easy to use , user friendly access, full integration with our ERP as also the provided API's, in order to get realtime data. The webchat is also a key value, support anytime, anywhere.
  • We like a few things, like the user interface which is easy and straightforward to navigate.
  • Cons

  • I don't think there is anything I don't like, just taking time to learn and be proficient in it.
  • It should have some sort of mirror database in the customer facilities in the event of internet access failure; to allow offline usage.
Pricing Range
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FrontRunners

2021

Advisor Recommendations

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40 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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