DevonWay is a cloud-based operations management solution that helps businesses across various industries collect, track and analyze data in a framework, helping them manage the quality, safety, and performance of their business operations. It is also available for on-premise deployment.

DevonWay's key features include Quality management, work management and environmental health and safety. Users can capture data on a mobile device, set up trigger-based notifications, and analyze trends in a single closed-loop system. It also offers various reporting and analytics features.

DevonWay can incorporate an organization’s own business rules, data and workflows. This solution comes with an offline native app for iOS and Android devices to facilitate the capture of information in the field.

DevonWay is available on an annual subscription basis. It also offers a perpetual license for a one-time fee. Support is offered via phone, email and through an online knowledge base.



30 Reviews of DevonWay

Overall rating

4.63 / 5 stars

Filters:

Showing 1 - 20 of 30 reviews

January 2019

Elizabeth from FENOC

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

FENOC CAP Program Manager

Pros

Ease of use and great and easy search and reporting features. The software ties all the CAP items together - Operating experience, Self-assessment, trending, KPIs, Observations, General Action Tracking, Rule Making, Aging Management, etc.

Cons

People module being in 3 areas - foundation person, Users and person

Response from DevonWay of DevonWay

Replied January 2019

FirstEnergy does such a great job managing its performance improvement programs to track issues, fine trends, and identify actionable insights. We appreciate being your technical partners to help you tell stories with your data!

December 2018

Jonathan from DTE Energy

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Excellent Tool!

Pros

This software has an amazing capability to score safety and compliance tasks.

Cons

The face of the actual product could use a face lift.

Response from DevonWay of DevonWay

Replied December 2018

Thanks for your positive review, Jonathan. We're glad as you're able to realize the benefits of the product even as a fairly new user. Look forward to continued improvements to the user interface in our platform releases, usually every 3-4 months!

December 2018

Michael from DTE Energy

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

5 of 5

December 2018

Observation trending/mining

Being able to trend and mine data related to employee observations has transformed how we do business and prioritize our energy. DevonWay has met and exceeded what we needed.

Pros

The ability to put in detailed information is far better than other programs I have used. Even after purchase, the software has met other needs as they have arisen.

Cons

Configuration to fit individual needs or run/access particular reports requires a certain amount of professional knowledge/training.

Response from DevonWay of DevonWay

Replied December 2018

We appreciate your review Michael! We're glad the site is seeing the power of the DevonWay search and reporting tool to gain insights, as well as taking advantage of a platform that can support your changing needs with agility.

November 2018

Mark from GE Healthcare

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Productivity Software

It's been an excellent experience with Devonway. We need to track multi-million $ productivity improvement projects across the globe and Devonway has made that seamless.

Pros

Very easy to implement. Good user interface. Easy to learn and use - very intuitive.

Cons

Reporting module took a lot of time to get right.

Response from DevonWay of DevonWay

Replied December 2018

Mark, thanks so much for your overwhelmingly positive review of DevonWay. Our teams are very focused on building products with ease of use in mind so we're delighted to have hit the mark with such a large number of global users and projects at GE!

November 2018

Thomas from Professional Safety Solutions, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Utility Application

Very positive. Very responsive design team. DevonWay understands our work type (i.e. utility construction).

Pros

Our team uses the DevonWay application to manage the safety of a large utility project in Southern California. We like the intuitiveness of the field application. We also like how easy it has become to track and trend our data.

Cons

Our only issue is that we had to make substantial changes to the application out of the box. However, the DevonWay team was very responsive, and we wound up with an application that suited our needs perfectly.

Response from DevonWay of DevonWay

Replied December 2018

Thanks so much for your honest review, Tom. Since DevonWay's strength is configurability our products are truly able to meet any organization's specific needs. And thank you for mentioning usability and intuitiveness - this has been a primary focus for our product and development teams so I'll make sure they receive your positive feedback!

November 2018

Jarrod from Entergy - Nuclear

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Devonway for Observations

We are using Devonway as a central point for observations in our fleet. This allows for everyone in our multi-plant fleet to be on the same page in relation to observations. We are all using the same criteria for observations. This also allows for easy comparison and trending across multiple sites in multiple performance areas. This allows for a collective look at how the fleet is doing and the ability to break that down into individual sites, even though we're scattered across the country. This also allows for easy access to data from nearly everyone in the fleet. This has led to less siloing in our departments and plants. Devonway is also used for the Performance Indicators for our fleet as well, for similar reasons.

Pros

The program is highly customizable. The interface is very simple and user friendly, even a first time user can find their way around with little instruction.

Cons

In-depth reports and analysis do take time to learn. If you're not familiar with some basic functions and features of the system, you may not have the data you think you have.
The custom reports and specialty features do take some tweaking to get right. That also leads to those reports being very specific and not easily altered in the future.

Response from DevonWay of DevonWay

Replied December 2018

Jared, thanks so much for sharing your experience with DevonWay. You're right, the DevonWay products are built with users of various levels of experience in mind allowing users to get up and running with minimal training. On the flip side, more advanced users can really dig into data with more powerful reporting tools. We're thrilled to help Entergy realize the benefits of cloud solutions to standardize your programs and easily report results at all levels.

July 2018

Jill from Bechtel

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

I have found that this software is a superior product in comparison to other CAP software.

Pros

The functionality of the report writer and data search is intuitive and user friendly. This software had been developed to meet every need of a Corrective Action Program and continues to evolve and improve. It has built in tools that allow the user to successfully manage their assignments. Using saved data searches, you can schedule notifications/reminders to keep you on track. Interface between modules is beneficial within Contractor Assurance System. The versatility to customize the software to meet specific project needs is quite impressive.

Cons

Most of the things I liked least about the software have been improved over the years. Maneuvering thru the software and understanding the workflow was sometimes a challenge for users over the age of 35. However, DevonWay has gone to great strides in answer to this by making the software more intuitive. When developing charts, the user is directed via link to Jaspersoft to use for customization of chart; it would be advantageous to have a means by which to find the preferred format as opposed to scrolling through the entire list.

Response from DevonWay of DevonWay

Replied July 2018

Thanks for your review, Jill! The Business Intelligence (BI) tool and the notification feature really are game changers that differentiate DevonWay CAPA from other applications. We're so please to hear the ease of use and configurability of the software are helping users work more efficiently and find meaningful insights in the data.

July 2018

Marie from Entergy

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

The observation module is easy for the end user and versatile for different types of observations

Pros

We have the ability to slice and dice the information however a user may desire. The tool allows for multiple sites and departments to view and compare data results for analysis of common trends. We are able to adjust the templates and variables on an ongoing basis to support our business needs.

Cons

At first use, many of the features/functionality was not intuitive, especially on the reporting end. However, the company continues to do more to create an improved experience for their customers.

Response from DevonWay of DevonWay

Replied July 2018

Thanks, Marie. The DevonWay Business Intelligence tool is very powerful and we're glad it's helping you to find meaningful insights!

February 2018

Randy from Wolf Creek

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

February 2018

The software is the easiest I've ever used. Customer support is fantastic when I have questions

The ability to easily extract the data that's been entered.

Pros

The Ease of Use and it provides me with what I need when I use it. It's easy to put the data in and it's easy to extra data from it.

Response from DevonWay of DevonWay

Replied February 2018

We appreciate the positive feedback and continue to focus on ease of use in all our solutions!

January 2018

Daniel from DTE Energy

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2018

Easy to navigate, and easy to customize for our company's needs.

Pros

Devonway is easy to navigate. We utilize it for safe worker observations, and it has excellent reporting capability.

Response from DevonWay of DevonWay

Replied February 2018

Appreciate your feedback, Daniel. We believe it's important that users are able to both get data in and out easily so that it's meaningful and actionable.

January 2018

Nicole from Talen Energy (Curtiss-Wright)

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2018

I am an outside contractor interfacing between the purchasing business and the DevonWay vendor.

Pros

The technical and sales teams are wonderful. DevonWay is very willing to help customize the software to the customer's needs and exact specifications.

Cons

The response time for the customer support on resolution of TrakWay incident tickets could be improved.

Response from DevonWay of DevonWay

Replied January 2018

Thanks Nicole, we really appreciate your review and feedback. Like our customers, we take continuous improvement seriously and have made some recent process changes that we're confident will help improve response time with regards to issue resolution.

December 2017

Claudette from Canadian Nuclear Laboratories

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

DevonWay customer service is outstanding. The project teams always provide quick responses.

Pros

The reporting features have greatly enhanced over the years. The ability to export files into a variety of different formats is handy making it easier to include statistics into a number of different report files.

Cons

It is not compatible with BlackBerry Devices, if this software was compatible with blackberry devices, our station would be able to further utilize the products.

Response from DevonWay of DevonWay

Replied December 2017

Thanks for the wonderful compliment and it¿s great to hear you¿re taking advantage of the newly enhanced search and reporting features. You should also know that the newest versions of Blackberry do run the Android platform which we do support. We¿re look forward to helping CNL take advantage of mobile solutions when you¿re ready.

December 2017

Amy from CNL

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2017

Best in class software.

Automated reporting features that have helped save time and have reduced multiple home tracking methods.

Pros

I am able to manage my corrective actions and provide oversight to any outstanding activities. We are able to trend and measure based on how many date changes occurred to help improve our planning

Cons

They should consider making it easier to enter multiple actions and making the action screen a little larger so you do not have to scroll.

Response from DevonWay of DevonWay

Replied February 2018

Thank you for the positive feedback. We hope you're enjoying the new search and reporting enhancements included in CNL's most recent upgrade!

November 2017

Larry from Day&Zimmermann

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

November 2017

Good so far and I am sure it will get better the more I get to learn the software.

This software benefits me in many aspects, mainly for report tracking and trending on a daily bases.

Pros

Seems Farley easy to navigate, find and pull up reports as needed also when entering observation reports it dose not allow me to submit the report until all of the required sections are completed.

Response from DevonWay of DevonWay

Replied July 2018

Thanks for your review, Larry. We're glad the software is helping to make your job easier.and is easy to use from a new user's perspective and you're finding it easy to use!

September 2017

Christine from WCNOC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Excellent Teamwork

Pros

I love DevonWay's ease of use. As an administrator, it makes my life easier as well. My users love the reports we can build easily so they can use the information in different applications.

Cons

It's pretty compartmentalized. Each module has it's limitations as to what it can/can't do. This is typical for software, but sometimes I wish we could break down those walls and use fields across all modules without much hassle.

Response from DevonWay of DevonWay

Replied January 2019

Thanks for taking the time to review us, Christine. We're glad the ad hoc reporting and charting tool is helping users easily derive meaningful insights from the data. As far as native connectivity, we do have new common fields functionality that will let you create reports across modules. I'll be in touch to show you how!

September 2017

Suzanne from APS

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2017

Powerful, but not always user friendly - improving, though

Trending and tracking functions are excellent.

Pros

Once you learn how to use DevonWay, it makes reporting and analyzing data trends possible in ways we weren't able to before. I see the power of it, and want to be able to fully utilize it.
When we have an issue or question, DevonWay is very responsive.

Cons

User interface can be confusing. Those who don't use it frequently have difficulty figuring out what's being asked of them, or how to find what they're looking for. Many steps to accomplish just about anything.
DevonWay is clearly taking steps to address these issues, but there's a way to go, yet.

Response from DevonWay of DevonWay

Replied September 2017

We're so glad our solutions are helping APS find meaningful insights into your data. We do continue to focus our efforts on ease of use so anyone can use it, and as always we welcome user feedback. There is a Feedback option in the top right menu to send your comments and suggestions directly to us. Thank you for taking the time to comment!

September 2017

Rodney from FENOC

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

DevonWay software user since 2011. Keeps getting better. Output tools are improving to meet business

1) Fewer calls from end-users that do not know how to use the product or mess something up. 2) Reporting is getting much better; better tools and good response/solutions from DevonWay when new reporting is needed. 3) User interface keeps improving. 4) Automated reporting to monitor for issues (both with the system and for company issues) is a real time-saver. 5) The Trakway ticket system helps with software development and changes, as well as addressing problems. 6) Track history helps troubleshoot issues.

Pros

The ability to extract data for trending and reporting. Also, the user interface is easy to understand for users that infrequently use the system.

Cons

You get what you ask for. So make sure you understand your business needs and be able to communicate them adequately.

Response from DevonWay of DevonWay

Replied December 2018

Thanks for your positive review of DevonWay and sharing great advice as a long time DevonWay customer, Rodney!

September 2017

David from Fermi 2 (DTE)

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Easy to use program that is extremely flexible when evaluating information.

Performance Evaluation

Pros

Easy to use program that is extremely flexible when evaluating information. Easy to run reports for data evaluation.

Response from DevonWay of DevonWay

Replied December 2018

Thanks for sharing such a positive DevonWay experience and mentioning flexibility. We've been honing our efforts on easy reporting!

September 2017

Penny from ATR Plant and Project Engineering

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2017

Heavy user of the DevonWay (LabWay) software. Plant and Project Engineering Subject Mater Expert.

Ease in usage. The software is intuitive.

Pros

We have been using this software for several years now. It is very easy to use and teach DevonWay to others, even if instructing someone on how to use the software over the phone. My organization has the bulk of performance assurance issues for the entire company because of the nature of the work we are responsible for at the Idaho National Laboratory (INL). It is extremely important while working in this high pace/use area that the software functions easily for not only the person who oversees the issues but for those working in the field who submit and work through the issues that have been entered in DevonWay (LabWay). We have that ease of use with the DevonWAy (LabWay) software.

Cons

I had to really think about this question. I guess if I were to have to write something that I dislike about the software that would be that I dislike changes in the software functionality. I personally dislike updates to the software. Although It is not too hard to adapt to new changes when they are incorporated, it would be nice if the software aligned more with standardized software we are currently using (i.e., Microsoft Office) so it would be even easier to adapt to the changes. Not all company's use our company standards so this may not be an issue for others.

Response from DevonWay of DevonWay

Replied October 2017

Penny, thank you so much for your thoughtful review. We're glad we're providing solutions that are easy to use. We do try to make the platform upgrades as smooth as possible but will reach out to you on how we can make them more seamless.

June 2017

Ty from Talen Energy

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

2 of 5

Functionality

3 of 5

June 2017

I am an end user. It is a nice software, however the implementation is not well thought of here

Pros

I like the fact that one can tie objects or actions together or that they can be related.

Cons

It is not inherently obvious how to navigate thru item. I'd reccomned a pop up bubble when the cursor is over a certain item or button to help users navigate the system

Response from DevonWay of DevonWay

Replied August 2017

Thank you for the honest feedback. We're working on many improvements to the implementation at Talen, which will be live later this Fall. We'll make sure to include pop-up help text as well to any fields that should have it and are missing it -- that sort of thing is very easy to add. We've also made some recent platform upgrades that focus on usability, especially regarding the search screen. We would love your continued feedback on these and any other areas -- please feel free to use the Feedback option in the top right menu to send comments directly to us. Thank you for taking the time to comment!