DevonWay Software


 

DevonWay is a cloud-based operations management solution that helps businesses across various industries collect, track and analyze data in a framework, helping them manage the quality, safety, and performance of their business operations. It is also available for on-premise deployment.

DevonWay's key features include Quality management, work management and environmental health and safety. Users can capture data on a mobile device, set up trigger-based notifications, and analyze trends in a single closed-loop system. It also offers various reporting and analytics features.

DevonWay can incorporate an organization’s own business rules, data and workflows. This solution comes with an offline native app for iOS and Android devices to facilitate the capture of information in the field.

DevonWay is available on an annual subscription basis. It also offers a perpetual license for a one-time fee. Support is offered via phone, email and through an online knowledge base.

 

DevonWay - Action plan
 
  • DevonWay - Action plan
    Action plan
  • DevonWay - Document record
    Document record
  • DevonWay - Action completed
    Action completed
  • DevonWay - Evaluation timeline
    Evaluation timeline
  • DevonWay - Homepage
    Homepage
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

19 Reviews of DevonWay

 

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Software Advice Reviews (4)
More Reviews (15)

Showing 1-4 of 4

Ryan from University of Utah Nuclear Engineering
Specialty: Other Industry
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Versatile corrective action software that can be adapted for various uses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used this product at both a nuclear power plant and at a research facility in a university. From a very complex large power plant to the simple laboratory facility setting this software is extremely user friendly and adaptable to the many different needs of different organizations. The customer support is very responsive and the software can be molded to the needs and desires of the facility. At the university we have customized this software to track not only maintenance and repairs but also our purchasing and knowledge management. The software is user friendly enough that new students can easily manage their way around in getting things done.

Pros

The versatility and adaptability for any situation

Advice to Others

Give the product a try and see how it can improve your everyday business.

 
 

Randall from FirstEnergy
Specialty: Other Industry
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2016

November 2016

DevonWay Software Intuitive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have found the software to be not only extremely adaptable and powerful, but easy to use. These are very desirable attributes for a large company with hundreds of users. Whether the user is a power user or an infrequent novice, they can function effectively with this software. The response is almost instantaneous regardless of the size of the database, and it allows for precise searches and self-designed reporting. Support is a cooperation between internal SMEs and DevonWay. In either case it is rare that issues are not resolved in more than a few hours, many in minutes. I have become convinced that DevonWay can provide solutions to virtually any software need, and I very much endorse the product and encourage readers to take the opportunity of a demonstration, especially if most of your workforce are not well versed in software. They will find this easy to use.

Pros

Intuitive, customer support, report building, speed.

Cons

When we procured this software, we did not take advantage of sending individuals to the training to do more of the configuration than we currently can do. While DevonWay support is excellent, having this capability would enhance the flexibility of exploring additional attributes.

Advice to Others

If you think you would have more than one application, it is very useful to procure them together and initially configure links and cross ties at the inception of the roll-out versus doing re-configuration during subsequent application additions.

 
 

Andrew from SCE
Specialty: Other Industry
Number of employees: 10,000+ employees Employees number: 10,000+ employees

November 2016

November 2016

DevonWay - ActionWay

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

During an emergent recovery effort at the station DevonWay came in and provided outstanding personalized and professional service to deliver a software product in a very timely manner. Our solution was a priority for the DevonWay personnel and we were ultimately able to use this software solution to improve the station's performance.

Pros

Service was outstanding and the product was very easy to use.

Advice to Others

Speak with current DevonWay users about their experience.

 
 

Myles from Performance Management
Specialty: Other Industry
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

October 2016

October 2016

Custom software for broad range of needs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I've been using DevonWay products since 2010 at two different employers. The product is clean and customizable. We use it for a broad range of needs including corrective actions, management observations, assessments and work management. The reporting allows for all of our users to get the information they need via emails or their dashboard. Additionally, we have it set up for employees who put items into the application to receive feedback on closure so they can know how their item was handled. The product is tailored to meet our business needs.

Pros

Ease of use / customization

Cons

Timeliness of new product enhancements

Advice to Others

Make sure you know what you want - with customization you need to have well defined requirements

 
 
 
Showing 1-15 of 15

Claudette from Canadian Nuclear Laboratories
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

DevonWay customer service is outstanding. The project teams always provide quick responses.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The reporting features have greatly enhanced over the years. The ability to export files into a variety of different formats is handy making it easier to include statistics into a number of different report files.

Cons

It is not compatible with BlackBerry Devices, if this software was compatible with blackberry devices, our station would be able to further utilize the products.

Review Source: Capterra

  Response: DevonWay, DevonWay

Date: December 2017

December 2017

 

Thanks for the wonderful compliment and it¿s great to hear you¿re taking advantage of the newly enhanced search and reporting features. You should also know that the newest versions of Blackberry do run the Android platform which we do support. We¿re look forward to helping CNL take advantage of mobile solutions when you¿re ready.

 

Amy from CNL
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2017

December 2017

Best in class software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Automated reporting features that have helped save time and have reduced multiple home tracking methods.

Pros

I am able to manage my corrective actions and provide oversight to any outstanding activities. We are able to trend and measure based on how many date changes occurred to help improve our planning

Cons

They should consider making it easier to enter multiple actions and making the action screen a little larger so you do not have to scroll.

Review Source: Capterra
 

Larry from Day&Zimmermann
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

Good so far and I am sure it will get better the more I get to learn the software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software benefits me in many aspects, mainly for report tracking and trending on a daily bases.

Pros

Seems Farley easy to navigate, find and pull up reports as needed also when entering observation reports it dose not allow me to submit the report until all of the required sections are completed.

Review Source: Capterra
 

Christine from WCNOC

September 2017

September 2017

Excellent Teamwork

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love DevonWay's ease of use. As an administrator, it makes my life easier as well. My users love the reports we can build easily so they can use the information in different applications.

Cons

It's pretty compartmentalized. Each module has it's limitations as to what it can/can't do. This is typical for software, but sometimes I wish we could break down those walls and use fields across all modules without much hassle.

Review Source: Capterra

  Response: DevonWay, DevonWay

Date: September 2017

September 2017

 

Thanks for taking the time to review us, Christine. We're glad the ad hoc reporting and charting tool is helping users easily derive meaningful insights from the data. As far as native connectivity, we do have new common fields functionality that will let you create reports across modules. I'll be in touch to show you how!

Thanks,
Millie

 

Suzanne from APS
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Powerful, but not always user friendly - improving, though

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Trending and tracking functions are excellent.

Pros

Once you learn how to use DevonWay, it makes reporting and analyzing data trends possible in ways we weren't able to before. I see the power of it, and want to be able to fully utilize it.
When we have an issue or question, DevonWay is very responsive.

Cons

User interface can be confusing. Those who don't use it frequently have difficulty figuring out what's being asked of them, or how to find what they're looking for. Many steps to accomplish just about anything.
DevonWay is clearly taking steps to address these issues, but there's a way to go, yet.

Review Source: Capterra

  Response: DevonWay, DevonWay

Date: September 2017

September 2017

 

We're so glad our solutions are helping APS find meaningful insights into your data. We do continue to focus our efforts on ease of use so anyone can use it, and as always we welcome user feedback. There is a Feedback option in the top right menu to send your comments and suggestions directly to us. Thank you for taking the time to comment!

 

Rodney from FENOC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

September 2017

September 2017

DevonWay software user since 2011. Keeps getting better. Output tools are improving to meet business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

1) Fewer calls from end-users that do not know how to use the product or mess something up.
2) Reporting is getting much better; better tools and good response/solutions from DevonWay when new reporting is needed.
3) User interface keeps improving.
4) Automated reporting to monitor for issues (both with the system and for company issues) is a real time-saver.
5) The Trakway ticket system helps with software development and changes, as well as addressing problems.
6) Track history helps troubleshoot issues.

Pros

The ability to extract data for trending and reporting. Also, the user interface is easy to understand for users that infrequently use the system.

Cons

You get what you ask for. So make sure you understand your business needs and be able to communicate them adequately.

Review Source: Capterra
 

David from Fermi 2 (DTE)
Number of employees: 10,000+ employees Employees number: 10,000+ employees

September 2017

September 2017

Easy to use program that is extremely flexible when evaluating information.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Performance Evaluation

Pros

Easy to use program that is extremely flexible when evaluating information. Easy to run reports for data evaluation.

Review Source: Capterra
 

Penny from ATR Plant and Project Engineering
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

September 2017

September 2017

Heavy user of the DevonWay (LabWay) software. Plant and Project Engineering Subject Mater Expert.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support

Ease in usage. The software is intuitive.

Pros

We have been using this software for several years now. It is very easy to use and teach DevonWay to others, even if instructing someone on how to use the software over the phone. My organization has the bulk of performance assurance issues for the entire company because of the nature of the work we are responsible for at the Idaho National Laboratory (INL). It is extremely important while working in this high pace/use area that the software functions easily for not only the person who oversees the issues but for those working in the field who submit and work through the issues that have been entered in DevonWay (LabWay). We have that ease of use with the DevonWAy (LabWay) software.

Cons

I had to really think about this question. I guess if I were to have to write something that I dislike about the software that would be that I dislike changes in the software functionality. I personally dislike updates to the software. Although It is not too hard to adapt to new changes when they are incorporated, it would be nice if the software aligned more with standardized software we are currently using (i.e., Microsoft Office) so it would be even easier to adapt to the changes. Not all company's use our company standards so this may not be an issue for others.

Review Source: Capterra

  Response: DevonWay, DevonWay

Date: October 2017

October 2017

 

Penny, thank you so much for your thoughtful review. We're glad we're providing solutions that are easy to use. We do try to make the platform upgrades as smooth as possible but will reach out to you on how we can make them more seamless.

 

Ty from Talen Energy
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

I am an end user. It is a nice software, however the implementation is not well thought of here

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

I like the fact that one can tie objects or actions together or that they can be related.

Cons

It is not inherently obvious how to navigate thru item. I'd reccomned a pop up bubble when the cursor is over a certain item or button to help users navigate the system

Review Source: Capterra

  Response: DevonWay, DevonWay

Date: August 2017

August 2017

 

Thank you for the honest feedback. We're working on many improvements to the implementation at Talen, which will be live later this Fall. We'll make sure to include pop-up help text as well to any fields that should have it and are missing it -- that sort of thing is very easy to add. We've also made some recent platform upgrades that focus on usability, especially regarding the search screen. We would love your continued feedback on these and any other areas -- please feel free to use the Feedback option in the top right menu to send comments directly to us. Thank you for taking the time to comment!

 

Jim from Utilities Service Alliance
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Long-time user of DevonWay products. Apprecite continuous improvement.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Helps us run our business and collaborate with hundredsof people from around the country.

Pros

The ability to work with DevonWay staff at all levels to configure the product that does exactly what I need it to do. I also appreciate the significant number of enhancements that have been made in the last year or two to make products more user-friendly.

Cons

There is definitely a learning curve involved in using the different modules and it can be difficult to force myself to take the time needed in order to use the products optimally. Use of the DevonWay products is not my core function per se, however, I have the sense that there is so much more I could be doing with them that would improve my overall efficiency (I feel the same way about Excel, for instance).
I think the more casual user (e.g. our members) struggles, even more, to learn the software as they simply don't use it enough to lock the processes into memory and they constantly have to ask how to do the same tasks. Perhaps context sensitive help/FAQs would be useful. I do think the recent update to the Help system was outstanding, however.

Review Source: Capterra
 

Randy from Wolf Creek
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

June 2017

June 2017

When issues /concerns/problems are identified there's always a quick response to identify and fix

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Easy to input data and easy to extract data. The software is very flexible to meet our needs.

Pros

Very intuitive even for someone that is not an every day user. Data is easy to extract and understand what you are looking at.

Cons

I don't create reports very often so when I do create one it is not intuitive to me on how to customize a report for what I need.

Review Source: Capterra
 

Ramiz from Tech Support
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

Generally good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is our main work tracking tool for addressing Condition Reports.

Pros

Latest format. It is a good working tool for everyday use with respect to initiating, tracking and addressing CRs.

Cons

Inability to mimic some of MS Word File Capabilities with respect to editing and formatting (e.g. creating a numbered list and alignement).

Review Source: Capterra
 

Randall from FENOC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2017

May 2017

The software is powerful and saves time. Very easy to use and fast.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Easy application for 2000 workers. Powerful database. Automated trending and notification. Daily automatic reports. Automatic email of new assignments and assignments coming due. Real time support if needed.

Pros

It is very versatile and easy to use. The more you use it, the more you think of "what if I could do this" and soon you are doing exactly that. The technical support considers every question a possibility and they are same day innovators. The software has modules for a wide variety of enterprise applications, and each will provide notifications and information to you automatically by email if you wish.

Cons

The applications to iPhone are just being developed, and sometimes in that application are difficult to navigate in. But that is improving. Looking forward to not typing some day, just talking to it. They don't yet have a "Siri" like feature, but they are as close as the phone.

Review Source: Capterra
 

Ron from SMARTS Operational Solutions
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

High earned value for your clicks and key strokes.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

I have had the opportunity to utilize DevonWay in multiple enterprise situations. I have also had the pleasant experience of implementing DevonWay as an enterprise, single-point entry system for greater than 6000 individuals and integrating several diverse applications from action tracking and regulatory corrective actions, to work management and equipment database maintenance. DevonWay has such an intuitive look and feel that anyone who has searched the internet, uses email, and at the extreme has shopped on the web, can easily use DevonWay. I have used DevonWay as a "front end" for less user friendly programs to make them more effective and I have used DevonWay to integrate several legacy programs so they could be eliminated along with their maintenance and cost. I have often said that the real cost of a software system is not in buying or hosting, but in key strokes and clicks required by the workforce to produce value in the system. Will people want to use it? That is where DevonWay excels.
Pros:
Ease of use for both those who input and those who use the input. The information you want at your fingertips, not waiting for someone to provide a dated report in order to take action. Large, diverse user base provides timely useful upgrades, keeping the system contemporary. You do not have to worry about having yesterday's system.
Recommendations:
Do not just try and replicate your current system using DevonWay. Go in with the philosophy of, if you had it to do over, knowing what you know now, what would your system look like? Who are all the customers? What would make the workforce want to use the system? If you put the right effort into figuring out what you would like in a system for now and into the future, DevonWay will create it and give you more versatility than you knew was possible.

Review Source: Capterra
 

John from Utilities Service Alliance
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Great Software bang for the Buck!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support


I have been using multiple DevonWay products for over eight years. The software is highly customizable and the DevonWay team is always willing to go the extra mile to make the experience right for you. They are focused on providing you the right tools to make your job simpler, and more efficient. They are also always looking at new technologies to make their software and tools cutting edge. Customer focus though, is what sets the DevonWay team apart. They are quick to respond to questions, address issues, or make adjustments to fit your needs.

Review Source: Capterra