DevonWay vs Prodsmart

DevonWay has 30 reviews and a rating of 4.63 / 5 stars vs Prodsmart which has 68 reviews and a rating of 4.71 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.63 / 5 (30)
4.71 / 5 (68)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
January 10, 2019
November 26, 2021
Pros/Cons
  • Pros

  • It is a good working tool for everyday use with respect to initiating, tracking and addressing CRs.
  • Service was outstanding and the product was very easy to use.
  • Cons

  • User interface can be confusing. Those who don't use it frequently have difficulty figuring out what's being asked of them, or how to find what they're looking for.
  • The applications to iPhone are just being developed, and sometimes in that application are difficult to navigate in.
  • Pros

  • Ery easy to use , user friendly access, full integration with our ERP as also the provided API's, in order to get realtime data. The webchat is also a key value, support anytime, anywhere.
  • We like a few things, like the user interface which is easy and straightforward to navigate.
  • Cons

  • I don't think there is anything I don't like, just taking time to learn and be proficient in it.
  • It should have some sort of mirror database in the customer facilities in the event of internet access failure; to allow offline usage.
Pricing Range
Product Demo
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Product Screenshot
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FrontRunners

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FrontRunners

2021

Advisor Recommendations

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31 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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