ECi M1 is a subscription-based enterprise resource planning (ERP) system, available on-premise or via the cloud, that automates financials, inventory, production, sales/quoting and production planning. The solution is suitable for small to midsize firms that manufacture via repetitive, make-to-stock, make-to-order and engineer-to-order processes.

M1’s product configurator provides a multi-level, automated configuration that builds product configurations from a BOM, including all sub-assemblies. Users can also add additional rules and formulas after the wizard is complete.

The system also offers features for inventory barcoding, shop floor control and customizable reporting through integration with Crystal Reports.

Other key features include free “view only” licenses for users who only need to view and edit reports, “Smart Screen Technology” that automatically changes screens based on users’ input and a free M1 Design Studio that allows users to customize the system without accessing the source code or requiring extensive programming knowledge.



55 Reviews of ECi M1

Overall rating

3.5 / 5 stars

Showing 1 - 20 of 55 reviews

December 2018

Ken from Titan Garages

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

December 2018

Do not buy this software in Australia - Dishonest business practices and terrible support

They installed the core system for one company to test, then couldn't get their optional modules to work, but still performed the agreed work to customize our installation (and charged us)... then finally gave up trying to get THEIR optional module to work in version 8, and told us that we had to upgrade to version 9 to get those modules to work. Then after we upgraded to version 9, they said that version 9 now no longer supported that optional module, or the custom work they had already been paid for. We have been promised repeatedly by their support team and management that they would fix the issues and get this up and working as soon as possible. Please don't fall for these lies like we did. Instead of trying to fix anything, their support department literally just 'solved' all of the 30+ support tickets in their system on with the same day with the message 'SOLVED: This function or a component that it relies on is no longer supported' with no option for further discussion... no refund for the optional modules or custom work we had done... and then they have the hide to say that they need to get us to sign off and accept the fact that they can't make that company work before they even install the core systems for any of the 6 other companies.

Pros

Their sales team made a really good pitch, then went radio silent the moment we signed up, and quit 6 weeks later.

Based on their pitch, we engaged them to provide version 8 of the core system seven companies, and a couple of optional modules for a couple of those companies, and a few custom modifications, we were assured this would be straight forward and ready to use in 8-12 weeks.

It has been over 2 years and they been unable to even get one of those companies up and running as per the our agreement with them.

Cons

The worst part about this experience? Everything that happened after they had our money...

In all of my professional life I have never before experienced such intentionally dishonest behavior in a professional setting. Deciding to use ECi M1 has been the worst business decision that we have ever made.

If you are in Australia, or if you intend to rely on the Australian support team, I cannot urge you strongly enough to stay away from ECi M1. They have repeatedly proved themselves incompetent and dishonest.

October 2018

Marie Kris from SAMC

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Effective Eci M1

Pros

I like this software because it is very effective and efficient to my team. This is a software with complete package. The functions and features are very nice.

Cons

When I'm starting to use this software I can't experienced any negative. Very recommended to all type of organization.

September 2018

Mary May from Coca-Cola FEMSA Philippines

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Good Software to use

Pros

This product is very user- friendly. It is really reliable for us in the industry. Definitely recommended.

Cons

Just waiting for the upgraded features.

August 2018

Angie from CHUTES International

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

I love how easy the modules link with each other

Very happy. I'm glad I have been brought in a job that chose this software. Everyone that I've met and spoke with through tech support is helpful and personable.

Pros

The ability to drill down between modules is wonderful. I've never used a software that allowed this so seamlessly.

Cons

The lack of online inquiries through the internet from fellow users that might have experienced something that isn't typical to help others figure it out. This can be technical or a way to resolve a process issue.

July 2018

Cassie from Silverline Finishing Inc.

Company Size: 51-200 employees

Review Source


Ease-of-use

2 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

Six month build and implement time for a growing manufacturing company.

The cost was extremely high although we were basically building our own system the way we wanted.

Pros

Completely customizable. Access to consultants who helped us decide as a team why or why we shouldn’t run something one way as opposed to another. They were very knowledgeable and insightful.

Cons

The consultants gave employees too much reign over the server and the potential to mess up the data base we were building. Their lack of support for the payroll module.

June 2018

Grant from Aspect Furniture Pty

Company Size: 51-200 employees

Review Source


Ease-of-use

1 of 5

Functionality

1 of 5

June 2018

Awarded the worlds worst service and product

Don't waste your time and money

Pros

Technically it works and some of the functions are understandable. But the setup, service and basic norms affiliated with software are missing

Cons

Terrible service and backup. Only 1 technician that knows what he is doing and he is across NZ and AU and he is not allowed to give out his direct contact details. Recently logged a ticket on the 3rd of May and got first response on the 4th June! If you want to know your GP and other profitable forecasts or set up a half decent quote and reporting be prepared to have to spend a whole lot more.

April 2018

Marie from Adtech, Inc.

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2018

Try M1 First!

Pros

We replaced Global Shop with M1. We like M1 because is quick and efficient. We are working on more customized reporting and moving to the newest version - very exciting for our company!!

Cons

Getting new downloads up and running is a little difficult. Hard to coordinate M1 Support with our outside IT Consultant

April 2018

Timothy from BRD Noise and Vibration Control, Inc.

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

M1 - A very visual ERP

Pros

M1 is incredibly visual; whether you prefer traditional forms or spreadsheet views, you can customize the navigation and data forms with ease. Search features are robust in the spreadsheet style views. M1 is also fairly flexible for customization regardless of programming skills. We can easily add fields to any module and forms can be manipulated to match our information flow. In our business every order is a custom order yet the straight forward manufacturing module makes planning and scheduling simple. Dashboards on the start screen are great to monitor daily activities. While most ERP implementations require significant work, the visual nature of M1 really helped us keep the project on track. The M1 implementation specialist spent time to learn our business and specific information needs. 9 months running and we are very happy. We have added several additional modules since the implementation and have linked M1 to our sales tax service provider. The suite of included reports are handy, though they need some customization when you start up. Export to Excel is very easy. We added Spreadsheet Server option to really increase the capability to share data with Excel. Security controls are very robust.

Cons

At times customer service response is a bit longer than we would like though once they are working on an issue, they are great at resolving. Some of the included reports are fairly complex yet require customization in Crystal Reports. Best to have some working knowledge of Crystal reports. Some modules in M1 are not consistent with others - probably different programmers or different schedules for upgrading - however that slows the process just bit when you move module to module.

March 2018

Todd from Millar, Inc.

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Lifesaver

For us it was really the staff that made us feel at ease with out decision, from the salesperson to our implementer to the folks in support. They have really come through for us over the time we have used M1.

Pros

M1 has helped us track serial and lot numbers effectively and allowed us to streamline many processes across the company. Have used it for five years now, we rely on the data it generates to run our business in the most efficient and cost effective way possible. Our implementer took the time to learn our business and made suggestions on how the software could assist us in areas we had not even considered. We definitely choose the right software!

March 2018

Roy from Sofradir EC

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

March 2018

Smooth transition from previous MRP system. Logical transactions and easy to retrieve data when needed.

Overall very satisfied with the functionality of the product.

Pros

Systematic logical sequence of steps from the time an order is placed to final shipment of the products.

Cons

Forecasting needs to be improved. The way sub-assemblies are scheduled could be improved although very flexible.

February 2018

Steve from Diacarb

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Great ERP software

I recommend this ERP software on a regular basis, it is a great value added to our company

Pros

We have been using this software for over 13 years and the fact that it is an open system allows us to implement special features that is only relevant to our business and it is very easy

Cons

The quality management in regards to the inventory was lacking when we implemented the software and I don't know if it was improved since then

January 2018

Kody from May Group USA

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2018

Great Software

Pros

We have been using this software for 10 years and I don't know how we ever survived without it.
Product Configurators really helped us streamline our estimating and planning processes.

Cons

We have tuned M1 to a point where we have very little issues. It took some time to really figure it out but we realized that the core system didn't really need a lot of the customizations that we thought it did.
I'm not good at cons...

October 2017

Slavy from Cascade

Company Size: 201-500 employees

Review Source


Ease-of-use

3 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

1 of 5

October 2017

Terrible choice

Before giving any attention to this product do your own research on it. Original M1 code was stolen from other company by former employees then followed by lawsuit in which M1 people lost.

Pros

Good Sales Team :) Might be good for very small company but wouldn't recommend to any company. After trying other ERPs have almost no Pros except how they did Part Revision.

Cons

Software failed when was put to load. Worked fine in pilot but when needed to manage 1.4k POs on daily basis it couldn't do math. At one point had daily meetings with development team from Australia on issues but still couldn't resolve all issues. About twice a week were getting orphan records in DB, development team were no help on this.
ECi started promising us new version but promise was sliding.
After 8 month of deployment time and about 6 month after go live hard decision was made, search for new ERP. When ECi was asked to give us partial refund because their product didn't perform as advertised they revealed themselves as very bad partner.
M1 also has major security issue.

October 2017

Amit from Vishwakala Machine Tools

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

5 of 5

October 2017

ECi M1

Pros

User friendly dashboard. Advance options for all the modules. one stop solution for all the resources planning.

Cons

Not enough features for multiple platform usage. Little Slower. No report modification format for user

September 2017

Jessica from Electronic Precepts of Florida

Company Size: 11-50 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Used in a manufacturing facility - great for showing detail, time cards, completion percentage, scheduling, purchasing, etc.

Pros

The outside service function is fully developed to allow for estimated cost and lead time to roll up for quoting, and actual to roll into job cost.

Cons

Server based - not internet accessible. Would prefer links rather than the "where used" functionality. Works very well, but you have to dig a little for connected items.

September 2017

Scott from Worldwide Machining & Welding, Inc.

Company Size: 11-50 employees

Review Source


Ease-of-use

1 of 5

Functionality

2 of 5

September 2017

The implementation has not gone well, many system problems

I should have gone with my second choice. The grids are a nice feature, however the system has caused much frustration for everyone involved.

Cons

User security, payroll needing 2 separate processes, 1 for checks and 1 for direct deposit, lack of flexibility for departmental reporting

September 2017

Pam from Alecom Metal Works, inc.

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

2 of 5

Functionality

5 of 5

September 2017

ERP made your way

This is a great solution for a small or med sized business that feels they are unique or different. The intergration with 3rd party software(s) that are commonly used by businesses looking for an ERP system, The add on modules are robust but some are lacking, such as the purchasing planner. With any software, each has something special about them and for me, M1 has a special niche in the software customizations and ease of use.

Pros

This is the most customizable ERP I have ever dealt with or implemented. Love, Love this as it easily can modify to serve the challenges of about any size company, growth rate, and experience levels. This is the best feature of this software.

Cons

The main con from my exoperiences has been the support personnel and the lack of knowledge of the product and the response. With that said, let me say that it is not complelely fair as the compaqny has experienced a rapid growth and with that comes new personnel and the years of experiences are just not there.

September 2017

Bill from Kodiak Industrial Chrome & Hydraulics Ltd.

Company Size: 11-50 employees

Review Source


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

September 2017

Frustrating to Deal with!! Poor Customer Service!! Implementation process is terrible!!

We purchased this program more that 3 years ago, the implementation process was horrible! and they have done very little to help us get this program up and running as a result we are using about 10% of the program that we have paid for. we purchase a copy of Sage every year to handle our accounting, because we have not been shown how to use the accounting side of the program( I have never even looked at it to see what it looks like). We have tried to use the payroll side of the program and it was not accurate so we stopped using it.

Cons

Terrible customer support right from the initial implementation, we have had issues with this program from the very start and get 0.00 help...there is some hype that they will get our issues solved with no, or very little follow through, we just get sent from one person to the next and start from square one each time.

June 2017

Joe from Laketronics Inc.

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Very user freindly and functional

Pros

The ease of use and personal tayloring to your specific needs is great. The training offered is also a very nice touch.

Cons

Really could not find any cons the system has everything we were looking for. The only con that i can think of is that we cannot go live sooner.

May 2017

Laurie from Independent

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

2 of 5

May 2017

Terrible company to do business with and terrible product.

The key benefit is having to start over and implement something else after less than 5 years on the product.

Pros

It's easy to customize, which is good because - you are going to be doing a lot of customizing.

Grids - basically an onscreen report are easy to create - also good because this subs in for the lack of workflow.

Cons

If you want an accounting system that routinely can't do basic math you'll love M1 (simplified example - $100 payment to $100 invoice resulted in a -$200 balance - and M1 doesn't even allow negative invoices).

Screens are overloaded with fields you will never, ever, ever use. There's no workflow for any process - making it easy to "lose" a sales order or a work order or skip a step (complete a work order without issuing the raw materials - sure why not - and no warning). No built in alerts (that's an extra module - but you have to create the alerts yourself). The canned reports are nearly useless. The support team is terrible. The company itself outside of support is also awful to do business with and won't refund us for our unused implementation hours, or an extra module we purchased that we immediately decided wouldn't work for us (didn't even install it).