ECi M1 ERP Software


ECi M1 is a subscription-based enterprise resource planning (ERP) system, available on-premise or via the cloud, that automates financials, inventory, production, sales/quoting and production planning. The solution is suitable for small to midsize firms that manufacture via repetitive, make-to-stock, make-to-order and engineer-to-order processes.

M1’s product configurator provides a multi-level, automated configuration that builds product configurations from a BOM, including all sub-assemblies. Users can also add additional rules and formulas after the wizard is complete.

The system also offers features for inventory barcoding, shop floor control and customizable reporting through integration with Crystal Reports.

Other key features include free “view only” licenses for users who only need to view and edit reports, “Smart Screen Technology” that automatically changes screens based on users’ input and a free M1 Design Studio that allows users to customize the system without accessing the source code or requiring extensive programming knowledge.

Supported Operating System(s):
Windows 7 , Windows 8 , Windows 10

52 Reviews of ECi M1

Showing 1 - 20 of 52

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  • Angie from CHUTES International

    Number of employees: 51-200 employees

    August 2018

    I love how easy the modules link with each other

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very happy. I'm glad I have been brought in a job that chose this software. Everyone that I've met and spoke with through tech support is helpful and personable.

    Pros

    The ability to drill down between modules is wonderful. I've never used a software that allowed this so seamlessly.

    Cons

    The lack of online inquiries through the internet from fellow users that might have experienced something that isn't typical to help others figure it out. This can be technical or a way to resolve a process issue.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Cassie from Silverline Finishing Inc.

    Specialty: Petroleum / Oil & Gas

    Number of employees: 51-200 employees

    July 2018

    Six month build and implement time for a growing manufacturing company.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The cost was extremely high although we were basically building our own system the way we wanted.

    Pros

    Completely customizable. Access to consultants who helped us decide as a team why or why we shouldn’t run something one way as opposed to another. They were very knowledgeable and insightful.

    Cons

    The consultants gave employees too much reign over the server and the potential to mess up the data base we were building. Their lack of support for the payroll module.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Grant from Aspect Furniture Pty

    Specialty: Metal Fabrication

    Number of employees: 51-200 employees

    June 2018

    Awarded the worlds worst service and product

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Don't waste your time and money

    Pros

    Technically it works and some of the functions are understandable. But the setup, service and basic norms affiliated with software are missing

    Cons

    Terrible service and backup. Only 1 technician that knows what he is doing and he is across NZ and AU and he is not allowed to give out his direct contact details. Recently logged a ticket on the 3rd of May and got first response on the 4th June! If you want to know your GP and other profitable forecasts or set up a half decent quote and reporting be prepared to have to spend a whole lot more.

    This review was submitted organically. No incentive was offered
    Review Source
  • Marie from Adtech, Inc.

    Specialty: Manufacturing

    Number of employees: 11-50 employees

    April 2018

    Try M1 First!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We replaced Global Shop with M1. We like M1 because is quick and efficient. We are working on more customized reporting and moving to the newest version - very exciting for our company!!

    Cons

    Getting new downloads up and running is a little difficult. Hard to coordinate M1 Support with our outside IT Consultant

    This review was submitted organically. No incentive was offered
    Review Source
  • Timothy from BRD Noise and Vibration Control, Inc.

    Specialty: Manufacturing

    Number of employees: 11-50 employees

    April 2018

    M1 - A very visual ERP

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    M1 is incredibly visual; whether you prefer traditional forms or spreadsheet views, you can customize the navigation and data forms with ease. Search features are robust in the spreadsheet style views. M1 is also fairly flexible for customization regardless of programming skills. We can easily add fields to any module and forms can be manipulated to match our information flow. In our business every order is a custom order yet the straight forward manufacturing module makes planning and scheduling simple. Dashboards on the start screen are great to monitor daily activities. While most ERP implementations require significant work, the visual nature of M1 really helped us keep the project on track. The M1 implementation specialist spent time to learn our business and specific information needs. 9 months running and we are very happy. We have added several additional modules since the implementation and have linked M1 to our sales tax service provider. The suite of included reports are handy, though they need some customization when you start up. Export to Excel is very easy. We added Spreadsheet Server option to really increase the capability to share data with Excel. Security controls are very robust.

    Cons

    At times customer service response is a bit longer than we would like though once they are working on an issue, they are great at resolving. Some of the included reports are fairly complex yet require customization in Crystal Reports. Best to have some working knowledge of Crystal reports. Some modules in M1 are not consistent with others - probably different programmers or different schedules for upgrading - however that slows the process just bit when you move module to module.

    This review was submitted organically. No incentive was offered
    Review Source
  • Todd from Millar, Inc.

    Specialty: Healthcare

    Number of employees: 51-200 employees

    March 2018

    Lifesaver

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    For us it was really the staff that made us feel at ease with out decision, from the salesperson to our implementer to the folks in support. They have really come through for us over the time we have used M1.

    Pros

    M1 has helped us track serial and lot numbers effectively and allowed us to streamline many processes across the company. Have used it for five years now, we rely on the data it generates to run our business in the most efficient and cost effective way possible. Our implementer took the time to learn our business and made suggestions on how the software could assist us in areas we had not even considered. We definitely choose the right software!

    This review was submitted organically. No incentive was offered
    Review Source
  • Roy from Sofradir EC

    Specialty: Manufacturing

    Number of employees: 11-50 employees

    March 2018

    Smooth transition from previous MRP system. Logical transactions and easy to retrieve data when needed.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall very satisfied with the functionality of the product.

    Pros

    Systematic logical sequence of steps from the time an order is placed to final shipment of the products.

    Cons

    Forecasting needs to be improved. The way sub-assemblies are scheduled could be improved although very flexible.

    This review was submitted organically. No incentive was offered
    Review Source
  • Steve from Diacarb

    Specialty: Manufacturing

    Number of employees: 11-50 employees

    February 2018

    Great ERP software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I recommend this ERP software on a regular basis, it is a great value added to our company

    Pros

    We have been using this software for over 13 years and the fact that it is an open system allows us to implement special features that is only relevant to our business and it is very easy

    Cons

    The quality management in regards to the inventory was lacking when we implemented the software and I don't know if it was improved since then

    This review was submitted organically. No incentive was offered
    Review Source
  • Kody from May Group USA

    Specialty: Manufacturing

    Number of employees: 51-200 employees

    January 2018

    Great Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We have been using this software for 10 years and I don't know how we ever survived without it.
    Product Configurators really helped us streamline our estimating and planning processes.

    Cons

    We have tuned M1 to a point where we have very little issues. It took some time to really figure it out but we realized that the core system didn't really need a lot of the customizations that we thought it did.
    I'm not good at cons...

    This review was submitted organically. No incentive was offered
    Review Source
  • Slavy from Cascade

    Specialty: Industrial Machinery

    Number of employees: 201-500 employees

    October 2017

    Terrible choice

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Before giving any attention to this product do your own research on it. Original M1 code was stolen from other company by former employees then followed by lawsuit in which M1 people lost.

    Pros

    Good Sales Team :) Might be good for very small company but wouldn't recommend to any company. After trying other ERPs have almost no Pros except how they did Part Revision.

    Cons

    Software failed when was put to load. Worked fine in pilot but when needed to manage 1.4k POs on daily basis it couldn't do math. At one point had daily meetings with development team from Australia on issues but still couldn't resolve all issues. About twice a week were getting orphan records in DB, development team were no help on this.
    ECi started promising us new version but promise was sliding.
    After 8 month of deployment time and about 6 month after go live hard decision was made, search for new ERP. When ECi was asked to give us partial refund because their product didn't perform as advertised they revealed themselves as very bad partner.
    M1 also has major security issue.

    This review was submitted organically. No incentive was offered
    Review Source
  • Amit from Vishwakala Machine Tools

    Specialty: Industrial Machinery

    Number of employees: 11-50 employees

    October 2017

    ECi M1

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    User friendly dashboard. Advance options for all the modules. one stop solution for all the resources planning.

    Cons

    Not enough features for multiple platform usage. Little Slower. No report modification format for user

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jessica from Electronic Precepts of Florida

    Specialty: Electronics

    Number of employees: 11-50 employees

    September 2017

    Used in a manufacturing facility - great for showing detail, time cards, completion percentage, scheduling, purchasing, etc.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The outside service function is fully developed to allow for estimated cost and lead time to roll up for quoting, and actual to roll into job cost.

    Cons

    Server based - not internet accessible. Would prefer links rather than the "where used" functionality. Works very well, but you have to dig a little for connected items.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Scott from Worldwide Machining & Welding, Inc.

    Specialty: Job Shop

    Number of employees: 11-50 employees

    September 2017

    The implementation has not gone well, many system problems

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I should have gone with my second choice. The grids are a nice feature, however the system has caused much frustration for everyone involved.

    Cons

    User security, payroll needing 2 separate processes, 1 for checks and 1 for direct deposit, lack of flexibility for departmental reporting

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Pam from Alecom Metal Works, inc.

    Specialty: Metal Fabrication

    Number of employees: 11-50 employees

    September 2017

    ERP made your way

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a great solution for a small or med sized business that feels they are unique or different. The intergration with 3rd party software(s) that are commonly used by businesses looking for an ERP system, The add on modules are robust but some are lacking, such as the purchasing planner. With any software, each has something special about them and for me, M1 has a special niche in the software customizations and ease of use.

    Pros

    This is the most customizable ERP I have ever dealt with or implemented. Love, Love this as it easily can modify to serve the challenges of about any size company, growth rate, and experience levels. This is the best feature of this software.

    Cons

    The main con from my exoperiences has been the support personnel and the lack of knowledge of the product and the response. With that said, let me say that it is not complelely fair as the compaqny has experienced a rapid growth and with that comes new personnel and the years of experiences are just not there.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Bill from Kodiak Industrial Chrome & Hydraulics Ltd.

    Specialty: Other Industry

    Number of employees: 11-50 employees

    September 2017

    Frustrating to Deal with!! Poor Customer Service!! Implementation process is terrible!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We purchased this program more that 3 years ago, the implementation process was horrible! and they have done very little to help us get this program up and running as a result we are using about 10% of the program that we have paid for. we purchase a copy of Sage every year to handle our accounting, because we have not been shown how to use the accounting side of the program( I have never even looked at it to see what it looks like). We have tried to use the payroll side of the program and it was not accurate so we stopped using it.

    Cons

    Terrible customer support right from the initial implementation, we have had issues with this program from the very start and get 0.00 help...there is some hype that they will get our issues solved with no, or very little follow through, we just get sent from one person to the next and start from square one each time.

    This review was submitted organically. No incentive was offered
    Review Source
  • Joe from Laketronics Inc.

    Specialty: Other Industry

    Number of employees: 11-50 employees

    June 2017

    Very user freindly and functional

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of use and personal tayloring to your specific needs is great. The training offered is also a very nice touch.

    Cons

    Really could not find any cons the system has everything we were looking for. The only con that i can think of is that we cannot go live sooner.

  • Laurie from Independent

    Number of employees: 11-50 employees

    May 2017

    Terrible company to do business with and terrible product.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The key benefit is having to start over and implement something else after less than 5 years on the product.

    Pros

    It's easy to customize, which is good because - you are going to be doing a lot of customizing.

    Grids - basically an onscreen report are easy to create - also good because this subs in for the lack of workflow.

    Cons

    If you want an accounting system that routinely can't do basic math you'll love M1 (simplified example - $100 payment to $100 invoice resulted in a -$200 balance - and M1 doesn't even allow negative invoices).

    Screens are overloaded with fields you will never, ever, ever use. There's no workflow for any process - making it easy to "lose" a sales order or a work order or skip a step (complete a work order without issuing the raw materials - sure why not - and no warning). No built in alerts (that's an extra module - but you have to create the alerts yourself). The canned reports are nearly useless. The support team is terrible. The company itself outside of support is also awful to do business with and won't refund us for our unused implementation hours, or an extra module we purchased that we immediately decided wouldn't work for us (didn't even install it).

    Review Source: Capterra
  • Jeremy from Frederick Logan Company, Inc.

    Specialty: Metal Fabrication

    Number of employees: 11-50 employees

    November 2016

    Good quote to cash tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This is a simple program to learn the basics of with a multitude of options. The user interface is very straight forward. It is mostly all encompassing as far as ERP systems go. The options are plentiful, but pricey. Extra seats are a bit pricey. A good tool for a small business trying to track quote to cash.

    Pros

    All inclusive

    Cons

    Costly for add-ons

  • Nate from Amfuel

    Specialty: Aerospace / Defense

    September 2016

    Great support, good product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I very much so like the ability of user customization on tables and search grids.

    Cons

    Some things that I was lead to believe were not true about the capabilities of the product

  • Pam from Alecom Metal Works, inc.

    Specialty: Metal Fabrication

    September 2016

    Flexible, customizable, & user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The vendor is wonderful to work with. From the sales thru the president, their open door policy is forward thinking and provides customers with a sense of being taken care when they need it. The product M1 has proven to be the most customizable and flexible system I've dealt with in 36 years however I'm still learning more of what all it can do.

    Cons

    The least liked, even though it this is by no means a dislike on my part, for the product would be the way item master must be for the local bin and not being able to have multiple bins per one location for one item.
    The vendor side would be the fresh talent they are with vs. Those with 20 plus yrs.

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