The main factors in our decision to implement Efacs E/8 ERP were the reliability, flexibility, and ability to handle multi-company setups out of the box. We have been using the software for over 10 years now and the decision to implement Efacs is not one that we regret.

While almost anything is possible, it can take a while to understand the software well enough to customise it yourself. However the team are very helpful via the support desk and can normally point you in the right direction.

We've been working with EFACS E/8 for 15 years, and this software is now the central core of our business processes. Support is responsive, and the implementation team understand manufacturing processes, and have wide experience, so can develop effective tailored solutions. The product continues to develop and evolve with new functionality and improvements.

Comprehensive solution - covers 90% of business functions off the shelf. Therefore we can run the entire business on a single package, with no transfers of data between systems, no duplication, and users only need training and experience on one platform to cover a wide range of business functions. Adaptable and accessible if you need to tailor some elements to your individual business. Browser based, so easy for users to pick up, and can be used on a wide range of hardware.

As it is a very comprehensive package, it can be cumbersome if you are only trying to use small elements of the system.

A painful experience from start to finish - we would not have chosen EFACS had we known the difficulties up front.

MRP eventually was an improvement on our previous solution.

Vastly oversold, we ended up developing many features that we had been led to believe were out of the box. Customisation was very difficult, requiring seldom-available consultants to spend 100s of pounds a day to set up. If we requested a feature they just did it blindly, rather than advising the best way to accomplish it based on their experience, which meant that time and money was greatly wasted reaching a workable solution. Resolving even basic issues could take months. Speaking with one consultant could lead to a vastly different answer than another so there was little consistency. We had to refuse to have two consultants back as their work and attitude was so poor. CRM is very basic. Very clunky to get around.

Having work for the last 18 years with EFACS in 5 companies covering varying industrial sectors, I have found that it always offers the business great benefits, with an easy to use interface. Controlling all areas of the business with ease.

Interface - intuitive and easy to use/navigate. Programmability - very easy to add extra functionality to the system, from simple extra columns on screen to complex business logic.

Can be problematic being tied to only Windows IE for some users who are used to other applications.

EFACS8 has been a very good fit for our business, providing us with the platform to bespoke the system to our companies specific needs.

The system is very user-friendly and easy to navigate around. Customer support is exceptional and always answer queries in a timely fashion. The freedom to bespoke the system is also a big positive as if there is not something in the system that works for your business you can adapt it to suit. The fact that you can link the system with the Microsoft Power Platform is a brilliant function as you can build your own apps and power bi reporting.

The developer screens take a little getting used to, however, once you are of-fay with them they become a lot easier to use.