Epicor Manufacturing ERP Software


Epicor ERP is a solution with functionality for accounting, inventory control, pre-production materials planning and manufacturing execution (MES). The system is delivered either on-premise, hosted or as a cloud-based software as a service (SaaS) offering. The application is architected using a true service-oriented architecture (SOA) and is modular, meaning that buyers can purchase only the modules they need.

Epicor supports any discrete manufacturer with more than $1 million in annual revenue. Buyers with more extensive needs can opt for the system's additional modules for supply chain management, product lifecycle management (PLM), business performance management (BPM), customer relationship management (CRM) or quality performance management (QPM). Epicor ERP can be deployed in a single site or multisite multinational enterprise.

Supported Operating System(s):
Windows 7 , Windows Vista , Web browser (OS agnostic) , Windows 2000 , Windows 8

58 Reviews of Epicor Manufacturing

Showing 1 - 20 of 58

Start your review of Epicor Manufacturing

Click to start
  • Lorena from Farming

    Specialty: Agriculture

    Number of employees: 51-200 employees

    August 2018

    A very powerful tool for manufacturing companies - but customer support could be better

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I believe Epicor is an excellent tool for manufacturing. I can not give it 5 starts really because of the time it takes to get an issue solved once it's placed with customer support. They have however, improved in the last couple of years now that they started using an online ticketing system, which seems to run a lot better now. Its reporting capabilities are amazing, for any module in the ERP. I do believe the experience is better for customers in the Americas than in other parts of the world, since there are a lot more experts, consultants, users, etc. in the States and Latin America than I've seen in Asia or Europe. The implementation is complex, so being paired with the right consultants can make it or break it - it really is a very good software!

    Pros

    - very powerful and thorough functionalities for all manufacturing operations
    - extremely good costing capabilities (all financial features are quite good, actually)
    - can be customized to a great extent
    - many tools for reporting and data analysis
    - integrates with tools such as MES, bar code reader, is ready for EDI

    Cons

    - it's a bit more slow that I wish it were
    - customer support is very bureaucratic, it takes from a couple of days to weeks to get any issue solved (to be fair, they do solve them)
    - learning curve is steep. It's not that easy to use so people who are not tech-savy get a bit intimidated by this tool
    - instruction manuals and help menu are only available in English

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jorge from manesa

    Specialty: Metal Fabrication

    Number of employees: 201-500 employees

    August 2018

    Epicor

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    it is a very complete ERP software, it has a lot of great functionalities and very customizable it works great for manufacturing and purchasing

    Cons

    it is too expensive and the support it is really poor, you never get a real solution and it takes more than one call to get an answer. the support is really poor

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Dawn from DMS

    Specialty: Automotive

    Number of employees: 11-50 employees

    June 2018

    Manufacturing tool

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Epicor manufacturing is a nice software to manage all the management data under one umbrella and get the detailed reports and act upon.

    Cons

    This software is expensive for the small companies and also sharing and multiple user are not so easy to add in this.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Dan from Robert Half

    Specialty: Industrial Machinery

    Number of employees: 1,001-5,000 employees

    May 2018

    Epicor Manufacturing, some parts are better than others

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Epicor is a mid-market software for companies that are under 100 employees (roughly) and more than 50 who need an ERP. Version 10 is by far the cleanest version. Given the choices at this size of a company's growth, it is a viable choice. Just be careful that the VAR doesn't walk you down a road to heavy customizations that get in the way of future upgrades and cost you yearly in re-working them when you upgrade or patch the ERP. Stick to custom reports, custom user screens, and use the Business Objects provided to interface with and all should be well.

    Pros

    Ease of use, E10 is cloud based, support (when in US) is good, Short learning curve, fairly flexible, highly customizable

    Cons

    Highly customizable tends to get pushed to overly customized which = a mini-new ERP project with every upgrade to fix broken customizations, VAR network: some are great, some not, support for down-rev version falls off quickly, plan on extended cost of ownership, import/export functionality is limited unless add-on products are purchased, Field Service module is the weakest link in the product.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Larry from ClearStream Environmental, Inc

    Specialty: Other Industry

    Number of employees: 11-50 employees

    March 2018

    Accountings software is an afterthought.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Fixing the accounting software is not even on their to do list when you look at the next years initiatives

    Pros

    PM management tools are great. lots of flexibility, configuration, etc. But not an easy program to set up.

    Cons

    The accounting system is the worst i have ever seen. Feels like an after thought that they really don't care about. Cumbersome entries for purchasing, accounting, reconciliation, etc.

    This review was submitted organically. No incentive was offered
    Review Source
  • Veena from Ford

    Specialty: Industrial Machinery

    Number of employees: 51-200 employees

    March 2018

    Great Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Its a very friendly and flexible software with the great customization options. It definitely fulfill the customer needs.

    Cons

    Though it is expensive it is worth it. Drag and drop options if implemented it will take the software to next level.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Claire from kVArCorrect

    Specialty: Plastics / Rubber

    Number of employees: 51-200 employees

    February 2018

    Epicor is very competitive against SAP

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money
    Pros

    modular, you can add components to be what you want to use. The biggest pro is it has a really good BOM system for manufacturing - this is usually missed in ERPs

    Cons

    it is expensive, and there is so much customization you can do so it becomes difficult to use. I have also worked with a system that Epicor bought, the product support on that was not very good because they were phasing the system out. Would have been better to upgrade us as the customer so they could provide better support.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Vlad from Seeley International

    Specialty: Consumer Products

    Number of employees: 501-1,000 employees

    February 2018

    Not fully developed product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I don't understand why unfinished product is on the market as fully developed product. It is 5 months in use but soooo many glitches. Never again!

    Pros

    Looks cool but nothing else. It is too hard to say anything good especially in comparison with other products.

    Cons

    No manual, no instructions of configuration, is too sensitive. Support can't be worse. After installation wasn't any testing/commissioning.

    This review was submitted organically. No incentive was offered
    Review Source
  • Ruby from Okamoto Sandusky Manufacturing, LLC

    Specialty: Automotive

    Number of employees: 51-200 employees

    November 2017

    Epicor

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    There needs to be stops if not all functions are are used or flagged.

    Pros

    Can be all inclusive. Several areas of manufacturing are utilized. Functions are easily accessed and flows.

    Cons

    Product is scheduled to ship before all testing is completed. We have scheduled product to be shipped and not all testing required is completed.

    This review was submitted organically. No incentive was offered
    Review Source
  • Maynard from The Halvorsen Co.

    Specialty: Metal Fabrication

    Number of employees: 51-200 employees

    November 2017

    Fully integrated and does a good job, but costly for what you get.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    You can only purchase the modules you need, which should keep costs down, but the modules that you do need are very costly. Good for a medium company 50-100 employees, but wouldn't recommend for a small company.

    Cons

    Implementation of the product was very difficult. It wasn't as easy to implement as other ERP systems. Maybe we were too cheap and tried to do more on our own without the help of training. Reporting was hard to figure out and complicated for the average Joe.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Allan from Euclid Systems Corp

    Specialty: Medical Products

    Number of employees: 51-200 employees

    October 2017

    Implementation is a challenge

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Consolidation program / process in Epicor still not working right after promises to be better in version 10.1. Excel Connect, as reporting tool, works well but lacks proper security capabilities.

    Pros

    Very configurable software which is both good and bad. Software has a lot of capability to flex to our needs.

    Cons

    Support and training for implementation was very poor, we kicked out 3 different consultants before we found one that could understand our needs and work with us. The initial assessment program by Epicor was a waste of time and money. The program management at Epicor also did not add much for the cost.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jorge from manesa

    Specialty: Metal Processing

    Number of employees: 201-500 employees

    October 2017

    Not Easy to Use or Setup

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    you can control al you company with this software, from Sales to Shipments and billing, you can also control you shop floor (Manufacturing) know in what part of the process your finish goods are, inventory, wip, purchasing all your supply chain is cover with this software, very powerful tool.

    Cons

    Extremely difficult to setup, and not very user friendly, you have to open a lot of windows to get some information, MES tool is not very friendly user has to enter a lot of data manually if you want to control all your process, causing users not to feed the system correctly.

    This review was submitted organically. No incentive was offered
    Review Source
  • Chris from eSight

    Specialty: Medical Products

    Number of employees: 51-200 employees

    September 2017

    Frustrating to use, but has functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I wish there was more integration with other systems.

    Pros

    I like the features of the product, what it can theoretically do. I like that the software is in the cloud and I can access it from anywhere.

    Cons

    The user interface isn't intuitive, items and actions are not easily found. Even the process to add a new GL code is unnecessarily complicated, why do I add a segment code in one place and then a GL code in another screen. I also wish the reports printed out easily.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Melissa from UMC

    Specialty: Job Shop

    Number of employees: 201-500 employees

    September 2017

    Great All Around Product

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I've been using this system in some variation for 20 years. It has been great to see it develop into the great product we have today. Epicor seems to be committed to staying on the edge of emerging technology trends that can only help all of their customers.

    Pros

    Quote to cash navigation using the Open With functionality throughout the software, BPM wizards that allow you to do simple If\Then type triggers with no custom programming, BAQ functionality with subqueries, Education Courses, much easier path for version and patch updates

    Cons

    Application support desk for certain modules, debugging options for customization (compile) errors, training of some of support staff seems to be lacking. 50% of time I end up figuring out the issue myself and feeling like I'm teaching their staff.

    This review was submitted organically. No incentive was offered
    Review Source
  • Brittney from Butte's Ace Hardware

    Specialty: Job Shop

    Number of employees: 51-200 employees

    August 2017

    Once you understand the program, it is rather nice to have but it takes a little to get used to.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Possibly have a helpful manual for the program or a webinar to help people just getting started with it.

    Pros

    I like being able to take care of almost every aspect of the store inventory in one program. I like being able to keep track of the inventory all in one screen.

    Cons

    The program can be very time consuming and tedious. Could use some more reports for being able to look up how products were rung up or not rung up. Easier to keep track of where product went missing.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Don from Atlanta Attachment Company

    Specialty: Industrial Machinery

    Number of employees: 201-500 employees

    July 2017

    ERP with lots of functionality

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall a good product!

    Pros

    Easily customizable to your environment! Uses SQL Server as the database. Flows well with Microsoft products.

    Cons

    May need to adjust the stock reports. Support is challenging at times. Will require a specialist of sorts to manage.

  • Matt from Maxon Lift Corporation

    Specialty: Transportation Equipment

    Number of employees: 1,001-5,000 employees

    June 2017

    Powerful and Easy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Outstanding for the manufacturing world.

    Pros

    Epicor is very simple to navigate and understand. Bringing new people in and getting them up to speed is extremely simple.

    Cons

    Old version is pretty slow. The new version appears to be much faster. The support group still needs some work, however they are make progress.

  • Richard from SR Smith, LLC

    Specialty: Consumer Products

    Number of employees: 51-200 employees

    June 2017

    Good Software. Mediocre Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software interface resembles a Microsoft product which helps end users pick up the basics of navigation.
    Epicor 10.1 represents a significant improvement over legacy versions of the software and performance is much better.

    Cons

    Support is poor. First line support team members are really just called takers and it is difficult to get to someone who actually knows the software and who might be able to assist you with the problem you are experiencing. Most times, it seems like the first line support tech's job is to find out if you have customized the software so that they can use that as a reason not to provide support, which is frustrating since the Epicor sales pitch emphasizes ease of customization.

  • luke from steel ceilings

    Specialty: Metal Processing

    Number of employees: 11-50 employees

    June 2017

    Good, but needs some improvement

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how you are able to customize things to the aspect of your company. The ability to make things unique to your own is a great feature. It's great for tracking inventory too.

    Cons

    There is always a problem with any update that happens. I do not like the ticket process because it takes forever to get a response and most times the problem could be solved in a few minutes instead of being dragged out for a few weeks.

  • Colin from Pemberton's Greenhouses

    Specialty: Agriculture

    Number of employees: 11-50 employees

    May 2017

    Do not buy this program!!!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    My company thought we were moving up in the world. Our last system only did half what we needed and had a lot of bugs, but it was cheap. The sales team at Epicor really sold us on what this will do, told me I would not spend nearly as much time in the office and could be out running my company more. HA! I spend 3 times as much time in the office and still can't work this program half the time despite months of expensive training. And this program doesn't do half what the sales team said. We used to have hand written invoices we manually entered into QuickBooks. I would take that again over Epicor in a heartbeat. I don't even want my money back. I just want to convince my business partners to ditch this mistake! I wish I read more reviews. I have never reviewed ANYTHING online before but I had to for this.

    Pros

    Written for hardware stores.
    Sales people really do their job well.

    Cons

    I am not a hardware store. This program is a nightmare. If you make a mistake be prepared to spend hours fixing it. Epicor's own help pages have fixes that do not exist in the program. This program has been overwritten so many times it makes no sense to use. Not at all intuitive. Incredibly expensive monthly support for absolute garbage!

Do you use Epicor Manufacturing?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 680-2046