Good ERP to take in consideretion

We are a growing company, we manufacture, we order from other suppliers, we produce, and we sale trough Shopify and B2B and wholesale via Quickbooks, We have a sales department, technical department and, production department and shipping department, this way I can integrate all under one platform.

Pros

We were about to implement Inventory management, and Shopify recommend Erpag, I just been using the Demo, but they got me at the first minute, very intuitive and easy to navigate. I will try also the service and repair platform.

Cons

No integration with other apps, at least couldn't find how to do it.

Has the potential to be something amazing

It's been great software for the money. I cannot complain however I believe they have focused on running before they can walk. Basic elements of the system are not user friendly. It my opinion it is pointless offering a feature which doesn't work correctly and what is frustrating is that when you raise the issue you are told the software is designed for SME's and they cannot fix the problem. We are a micro business with 6 employees so if we have the problem you can guarantee others have the same issue as well

Pros

I have been using this now for 2 years and put a lot of time and effort into the set up of this software so I feel confident in writing a review The software has some great functionality and is 90% there - Generate Purchase Orders - Automatically generated Purchase Orders from Low Stock - Set minimum order quantities -Set up Bills of Materials -Create supplier price lists - Customise your view and reports -Generate QR codes - Allocated storage bins, racks and shelves - Sync with Shopify to automatically update product pricing based on materials It has the potential to be amazing but certain development features really drag the software down and it doesn't have to be that way

Cons

The BIGGEST problem with ERPAG I believe is the support tickets from the developers as they don't seem concerned at all about major bugs in the system -This software I am told is for Small Businesses yet when using a mobile app to allow staff to track time and close jobs it only allows one staff member to view and log onto any job which is silly. In a SME multiple people would log onto a job in order to complete it and because of this all your manufacturing data is incorrect. The developers consistently seem to be happy that it is recording incorrect data -You cannot create cutting lists of materials. When you print out a BOM and Sub Assemblies for production staff need to pick your first material off the shelf and flick through all the paperwork to cut the pieces, go back to the start then repeat the process for the second material. It is very time consuming and not efficient -The report designer is not particularly user friendly but in the most part it does work -A purchase order is converted to an invoice so there is no history or documents sent, it should convert a purchase order into an invoice and retain the original purchase order - On a purchase order you can show items committed to manufacturing but you cannot show how many you have in stock - They have blocky to perform more complicated scripts such as automatically invoicing items or sending details but this is not something your average joe can do There is more but I have run out of character allowance ......

ERPAG Lacking Support

Horrible. Their technical support documentation is not updated and I hired a website developer to try to get it to work. The developer did everything he could to get it to integrate only to be finally told "sorry I cannot help you" from ERPAG support. At first I was very excited by what you had to offer. Unfortunately you do not have the tech support necessary to help me resolve the issues of connecting my website to ERPG. My web developer did the following for me: -Followed their instructions of uninstalling all plugins and testing connectivity. -Tested their connectivity on a fresh install on a simple shared server. -Booked a service support call and talk to you via live support. I have also tested my Woo-commerce integration with their competitors, MRPeasy and Katana, and it was easy for me to do on my own without tech support.

Pros

Everything they say they can do. I was super excited about the is software when I found it.

Cons

The software would not connect to my WooCommerce website.

Very good software for manufacturing companies that sell hardware products

In general we are really happy with our license with ERPAG. Their customer support is very helpful, they are always friendly and can help your with everything no matter what. The software itself is also very powerful, we are not using all the features yet but are currently using more and more.

Pros

- ERPAG has live agents (through the website) that can help very fast with all the questions we have - The link between Quotations, sales orders, invoices, etc is really well done. Very well linked to all the manufacturing project and the current stock - It is a very powerful software when you start using the blocky scripts to personalize everything you need - Clear overview of all the product and services

Cons

- They don't have an open API yet (ongoing) so that we can link it to other software

Wonderful Fully Featured ERP Package

ERPAG support is fantastic; they have been quick to respond to our questions making it easy for us to move forwards.

Pros

ERPAG has been one of the easiest products we've come across to get started with. The menus are clear, everything is easy to find and mistakes are easy to fix. The data import functionality is very easy to use - just copy and paste from a spreadsheet and you're good to go. Sales tax handling was a big problem for us with several competing products; ERPAG handles the relatively complex tax rules here in Canada with ease, including different tax rates depending on the buyer's location, etc.

Cons

Some pages are a little hard to work with on smaller screens