About ETQ Reliance

ETQ Reliance is a cloud-based quality management (QMS), environmental, health and safety (EHS)  and compliance management solution. It caters to multiple industries, including medical devices, food and beverage, heavy industrial and electronics manufacturing.

Through a flexible, easy to use platform, users are enabled to solve a range of quality and EHS problems from the most simple to the most complex. Users are able to configure ETQ Reliance to meet their needs, creating workflows that work for them.

ETQ empowers users to manage quality through a suite of fundamental administration capabilities and core business practices built into the ETQ Reliance platform. Additionally, ETQ also offers modules specifically tailored to health and safety, envi...


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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

18 Reviews of ETQ Reliance

Average User Ratings

Overall

5.00 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(8)

8

4 stars

(0)

0

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 18 of 18 results

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July 2020

Mudssar from Orient Electronics Pvt ltd.

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Consumer Electronics

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

July 2020

ETQ Perfect for Quality Improvement System

Overall wonderful experience with it, for compliance of QMS on large industry its a good option, further modification and customization can be done by changing QMS scenarios. Analyze the opportunity of improvement with its cost is easier with this software.

Pros

Best software to implement, control and monitoring of effective quality management system, The core of quality management system like Corrective, preventive action for continuously improvement are comprehensively covered, get reported and tracked for improvement. Lean methodologies to low down the re work cost, production burdens and loses is very good strategy which is too covered and act upon accordingly. Human resource development i.e their training, skills level record, needs are too covered which enables smooth, faultless production. Saas platform, remotely working is good thing to access it over multi locations. Integration with other tools, apis is versatile data reading, which record reading direct from tool. Quality improvement for from customer complaints is recorded in a effective way. KPIs based dashboard which effectively monitor ROIs aswell performance of QMS and employees.

Cons

Visuals are not so interactive for large data, large data should be mandatory reading by visuals. The linkage or effects of cost of improvement on ROI can not be analyzed on it. BI and automation is not enough to drive QMS stratigically.

March 2018

Katherine from Tecomet

Company Size: 1,001-5,000 employees

Industry: Medical Devices

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Using Reliance has been a great experience for our company.

The ability to have all of our documentation for all locations available when we need it.

Pros

What I like most about Reliance is not only the ease of use but how easily it can be configured in order to meet our business needs. We have locations world wide that are using Reliance, each with its own unique product and processes. With Reliance we are not confined to a system that everyone "has" to use, we can configure to accommodate the differences and makes the user experience much better. Overall the feedback we get from our users is positive especially when they learn that there is flexibility in the system.

Cons

I think the biggest challenge we have is there are so many modules that we can't seem to get them implemented fast enough. Once people see how the system can be used and integrated with other applications they want it all. This is a good and bad problem to have, not so much a con to using the system rather a challenge to use it to its fullest capabilities.

May 2019

stephane

Verified Reviewer

Company Size: 10,000+ employees

Time Used: Free Trial

Review Source: GetApp


May 2019

March 2018

Marlene from ETS

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

This software has become the hub of our best business practices, database and management system.

We manage our total Quality management System and audits systems from this software. It is a valuable database which we are able to feed the data to our BI systems and create dashboards and metrics with little effort after original set up.

Pros

The configurability and the ability to teach the basics to staff that has basic computer science and SQL/Java knowledge within weeks. The ability to influence changes in the product updates and the continued focus by EtQ on usability.

Cons

First time users find it daunting but it is as much about change management as the software itself. EtQ needs to emphasize simplicity to new product users for greater acceptance of the product upon release.

August 2019

Jennifer from Retail

Company Size: 501-1,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Customer support

4.0

Functionality

4.0

August 2019

Easy to use

Pros

This software made receiving product, moving product, and finding errors much simpler than the old software we were using. A little confusing at first, but after a couple weeks of use it is very easy to navigate.

Cons

It took a few weeks to really learn the ins and outs of the software, how to navigate it, but glad we made the switch.

March 2018

Cliff from Rheem Manufacturing

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Easy to use for every level of business. Flexible enough for every business function

Pros

Flexibility. It can be used for just about anything. We call it the anything engine because it is flexible enough to be used on the plant floor or high level enough to be used by VPs. It is easy enough for normal non-technical business users to configure and get extreme value and flexible enough for highly technical developers to implement unique solutions.

Cons

The biggest grip we have with this software is the lack of reporting capabilities. There are some out of the box feature, but they are dated and limited in functionality.

March 2018

Cindy from Kay Automotive Graphics

Verified Reviewer

Company Size: 201-500 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

Our experience with EtQ software has been great.

We receive many benefits ie central repository for data, escalation process for tasks, easy document control system, etc.

Pros

Having a central repository for data from various people in the organization is very helpful. Also, when customers come in for auditing purposes and we are able to show them our systems on the computer, they are very impressed.

Cons

Ease of use for people with weak computer skills. Items that were once on older versions of the software are not always available on the newer versions.

March 2018

Kirk from Teck Resources Ltd

Company Size: 10,000+ employees

Industry: Mining & Metals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

We have been using EtQ products since 2002. It's been a great experience!

Return on Investment is high. User acceptability. Overall ease of use. Reliance is fully integrated into our Enterprise system.

Pros

Very easy to custom configure the design from our end or to build an entire application from scratch, users like it for ease of use, easy to pull data for reporting, Tech support responds to issues within an hour or two max - 99% of my issues are not to fix something but for how to do something, upgrades are reasonably painless, enterprise scaling is fairly straight forward and cost is very reasonable.

Cons

We are experiencing some issues getting the mobility functionality working properly. I believe that it's something at our end. EtQ Tech support is sending a technician onsite to assist with troubleshooting the issue. Other than that there really isn't much to not like.

May 2018

Kathy from Kay Automotive Graphics

Company Size: 201-500 employees

Industry: Automotive

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Our organization has been using this software since the year 2000.

Centralized document management control system and easy to interface with other systems.

Pros

I like the user GUI interface. The software is easy to use and all modules are the same interface. It's a clean interface when you log in to the system. It's also compliant for our international standard audits.

Cons

I don't like the frequency you need to reset your password on the Technical Support website. It would be nice if the password was good for at least a month.

March 2018

Anthony from ISO-New England

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

March 2018

Easy to use system with excellent support when needed.

Process improvements throughout the company.

Pros

Non IT people can easily adapt to programming the software to meet individual company needs and the documentation is very helpful.

Cons

Error messages that pop up during development are not very clear to describe the problem, for non IT people. The messages contain error code numbers that are not easily translated into where to look for the problem.

March 2018

Ellen from DPC Industries

Company Size: 201-500 employees

Industry: Chemicals

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

EtQ has been an important partner in our EHSS team for many years and has grown with our team.

It keeps us on track with all of the EHSS compliance tasks required.

Pros

EtQ's Reliance is very flexible and we have been able to fit the software to the task instead of having to modify our systems to fit the software. It also has so many modules that help us manage the ever growing list of compliance tasks.

Cons

The Employee Training module is scheduled for a much needed update. It can't come soon enough. As it is right now the training module is really just a repository for training dates at our company.

March 2018

Roberta from MAple Leaf Farms

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2018

EtQ has been a great asset in the management of data.

Pros

The flexibility in the platform is great. You can customize the software to fit your business needs.

Cons

IT support is crucial if you want to customize this product. Out of the box functionality can be performed by non IT personnel if properly trained.

March 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

March 2018

Has been our core SHE platform and continue to grow the footprint.

Pros

Flexibility and able to configure to suit most of our requirements. Scaleable and able to easily extend functionality to fit all areas of our business.

Cons

The lack of a mobile presence up to this point has hindered further engagement, there has been some progress but still need some more refinement.

March 2019

MK from Real Estate and I.T. Co.

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Oil & Energy

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

March 2019

Convenience and Organizational

Pros

Document control requires effective and efficient system. This software helped me a lot in A.C.T.S. (getting Approvals, team Collaboration, Timeliness, S principles). Goodbye to the old fashioned way of filing archiving, sorting, distribution.

Cons

You need training to use this software. But once you learn it, you are good to go.

November 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Functionality

5.0

November 2018

EtQ provides a great platform for document control needs.

Pros

It's totally configurable and compliant with regulations. Makes document retrieving during audits very easy.

Cons

It's a very good tool if people know how to use it. Most people don't understand its full functionality or how they should be using it based on their organization's requirements.

March 2018

Eric from Fujifilm

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

March 2018

Power User, Developer, and Trainer. I've been using EtQ for 4 years

Pros

I really like how easily configurable the system is. I can create a new module from scratch or modify an out of the box module to suit business needs.

Cons

I am on version 11.0q and I don't like how many windows you have to have open to get to the configuration settings when using the designer.

August 2018

Marisa from Staples

Verified Reviewer

Company Size: 10,000+ employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Comprehensive supply chain management solution that provides unparalleled customer experience.

Pros

What we like the most is that this SCM software is very flexible can be easily configured and integrated with other apps to suit our business needs. Our users find learning to navigate the software, upgrading or creating reports from pulled data to be overall painless processes.

Cons

It may sometimes seem intimidating for first-time users, but with proper guidance from management, the transition doesn’t have to be so difficult. There also so many modules available that we can’t seem to implement them as fast as we’d like to.

May 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Best to track Process Change

Best to track process changes and easy to use

Pros

Best way to track changes in a process. Segregated process to track different kind of changes. Easy to Use

Cons

Slow down when too many files are attached to a process or hangs if too many files are open in ETQ at the same time