Exenta Software

Exenta Software

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About Exenta

Exenta from Aptean is a cloud-based apparel management solution that helps apparel, footwear, accessories, home furnishing and other consumer goods brands, manufacturers and retailers to manage their various business operations. Key features include catalog management, materials management, billing and invoicing, purchasing and more. The solution's shop floor control system leverages an Android app and a management dashboard which helps users to collect production data and provide workers, supervisors and managers with real-time production visibility and control. Additionally, Exenta from Aptean provides users a time, attendance and payroll management system, off-standard time accounting, worker performance feedback and various warehouse management features such as wi...
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Overview

Exenta User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

3

Customer support

3

Functionality

3.5

Showing 8 reviews

Anonymous

Company size: 51-200 employees

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

Exenta review

Pros

Easy to learn and navigate, puts all points into one location

Cons

All windows within the application only open within the one window

Response from Exenta

Thank you for your review! We are happy to hear you like the software and find it easy to learn and navigate!

Replied May 2022

Chris

Company size: 201-500 employees

Industry: Wholesale

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2021

Exenta

Overall, extremely happy with our move from Blue Cherry to Exenta

Pros

customer service is terrific report builder System upgrades and mods always work first time and are easy to install reports and task scheduler are fast FedEx/OPS process and ability to print labels in sequence

Cons

Improvements could be made on the following: Mass Update filters could be expanded Mass Production cancel screen could use more filters Missing options to view outbound EDI raw data

Reasons for choosing Exenta

Main reason was customer service is terrific report builder System upgrades and mods always work first time and are easy to install reports and task scheduler are fast FedEx/OPS process and ability to print labels in sequence

Reasons for switching to Exenta

Bluecherry support was awful. Bugs taking years to fix and in some cases never fixed. New releases were difficult to install and never worked. New EDI mappings took forever to implement. Any enhancements would take forever,

Response from Exenta

Chris, Thank you for taking the time to leave a review of Exenta!

Replied August 2021

Lisa

Company size: 51-200 employees

Industry: Consumer Goods

Time used: More than 2 years

Review Source: Capterra

1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

February 2022

Does this functionality exist? One may never know.

Pros

Unfortunately, I would be hard pressed to identify something that we like about this software.

Cons

While we have a laundry list of pain points with Exenta, what would be at the top of the "least" category is the level of customer support that is available from the Exenta team. The system is counterintuitive making our team, regardless of experience level, reliant on the Exenta team for guidance on processes, functionality, optimization, etc. We have requested one-on-one training on multiple occasions in which our staff, including our IT team, has been left with more questions and confusion than answers. When system functionality issues have been identified and support is requested, multiple emails and phone calls are required prior to any assistance being given regardless of the impact to our business. When we have escalated to higher management, improvements have been made however these have been short lived with no lasting improvement. At this point, we continue to use this program simply because we have invested a significant amount of time and resources in customizing it to meet our needs however, without immediate improvement in the level of service that we are provided, we will be cutting ties and finding more adequate solutions elsewhere.

Response from Exenta

Hi Lisa, Thank you for taking the time to submit your review. Sorry to hear your experience has not met your expectations. If you're open to discussing further, please contact us at (212) 279-5800.

Replied March 2022

Lisa

Company size: 501-1,000 employees

Industry: Apparel & Fashion

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2022

Exenta Shopfloor

Will sing the praises of Shopfloor it has made all aspects of our Daily Manufacturing Needs easier to access. Another Plus is Support is Great! I personally work with [SENSITIVE CONTENT] a lot and he is always helpful and understands the system with and the world of Manufacturing.

Pros

Products Features and ease of use have helped improve our ability to monitor and control our Production/Quality/Cost Evaluations

Cons

I can't say I dislike anything about the product

Reasons for switching to Exenta

Wanted something more up to date with lots of monitoring options.

Response from Exenta

Hi Lisa, We are so happy to hear your positive feedback! Thanks for being an Exenta from Aptean customer, and for taking time to review us.

Replied March 2022

ilan

Company size: 51-200 employees

Industry: Apparel & Fashion

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

July 2021

Gelmart Review

Over the past 10 years the overall experience had been really good. Centralizing all the data into one system has been extremely helpful with the exception of the financials. We had some system issues on speed which have recently been addresses and resolved. I am sure there are more features that can be launched or utilized so constant communication is important. Yearly seminar is helpful to see what has changed but I think features need to be communicated more frequently.

Pros

When we initially purchased the software it gave us an all in one system with the exception of financials. We had a full blown operation so the fact that we had WMS integrated was awesome. System was pretty much easy to adapt to for most users. Easy interface and ability to limit users to modules they need. Reporting is good with the exception of some highly advanced reporting. Users want to run one report to obtain data and not several and have to put them together. Integration from a home grown 30 year old AS400 system was pretty good!

Cons

I think more top level reporting would be helpful or advanced reporting. We still pull multiple reports and have to combine them outside of Exenta. We need to work with your CS to see if any reports can actually do what we need as an all in one. We have looked to integrate with some external partners especially on the logistics side. When reviewing pricing was quite high for developing API's needed and all.

Reasons for choosing Exenta

WMS was included at a reasonable cost.

Reasons for switching to Exenta

I would say close to 8-10 years now.

Response from Exenta

ilan, Thank you for taking the time to review Exenta!

Replied August 2021

Max

Company size: 51-200 employees

Industry: Apparel & Fashion

Time used: More than 2 years

Review Source: Capterra

3

Ease-of-use

out of 5
3

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

February 2022

no longer happy

support has got much worse since you were acquired by Aptean. Your support was always expensive but now they are unreasonable. If not for the $2.0M we have expended over the last 6 years, we would look for other software as our ERP.

Pros

we are used to it with all of its shortcomings

Cons

What we like least NOW is report features, dashboards, support

Reasons for switching to Exenta

They weren't robust enough for us

Response from Exenta

Hi Max, It's important to us that our customers are more than satisfied, and we would like the opportunity to help resolve your issues. Please reach out to us directly at your earliest convenience (212) 279-5800.

Replied March 2022

Miguel

Company size: 51-200 employees

Industry: Apparel & Fashion

Time used: More than 2 years

Review Source: Capterra

2

Ease-of-use

out of 5
1

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

February 2022

Not a reliable software and expensive

Pros

there is always issues with exenta not reliable easy to install

Cons

Support was horrible until [SENSITIVE CONTENT] took over our account, she always follows up. After updates something always breaks and we get charged for fixing them. expensive support we get charged for fixing software errors. Issues occur and do not get resolved. if we had an issues we get charged for a TAN?

Reasons for choosing Exenta

I did not choose exenta

Response from Exenta

Hi Miguel, We are sorry to hear of your disappointment and your less than satisfactory experience. We are committed to providing great customer service, and would like to make things right. If you'd like to discuss further, please contact us at (212) 279-5800.

Replied March 2022

John

Company size: 51-200 employees

Industry: Apparel & Fashion

Time used: More than 2 years

Review Source: Capterra

1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

February 2022

Do not recommend

We have realized Exenta cannot support a fast-growing business. They have hindered progress on many initiatives due to lack of support and slow communications.

Pros

It has a lot of shiny features that they market to you

Cons

Every single process is convoluted. The software architecture is extremely dated. There is no API integration. Every single customization is expensive. Support is slow and unhelpful. They provide no documentation.

Response from Exenta

Hi John, Thank you for taking time to submit a review. We're sorry to hear about your disappointment. Your feedback is important to us, and we'd like to discuss further in detail so we can make it right. Please contact us at (212) 279-5800 when convenient.

Replied March 2022