Exenta
About Exenta
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Most Helpful Reviews for Exenta
1 - 8 of 8 Reviews
Anonymous
51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Exenta review
Easy to learn and navigate, puts all points into one location
CONSAll windows within the application only open within the one window
Vendor Response
Thank you for your review! We are happy to hear you like the software and find it easy to learn and navigate!
Replied May 2022
Chris
Wholesale, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Exenta
Overall, extremely happy with our move from Blue Cherry to Exenta
PROScustomer service is terrific report builder System upgrades and mods always work first time and are easy to install reports and task scheduler are fast FedEx/OPS process and ability to print labels in sequence
CONSImprovements could be made on the following: Mass Update filters could be expanded Mass Production cancel screen could use more filters Missing options to view outbound EDI raw data
Reason for choosing Exenta
Main reason was customer service is terrific report builder System upgrades and mods always work first time and are easy to install reports and task scheduler are fast FedEx/OPS process and ability to print labels in sequence
Reasons for switching to Exenta
Bluecherry support was awful. Bugs taking years to fix and in some cases never fixed. New releases were difficult to install and never worked. New EDI mappings took forever to implement. Any enhancements would take forever,
Vendor Response
Chris, Thank you for taking the time to leave a review of Exenta!
Replied August 2021
Lisa
Consumer Goods, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2022
Does this functionality exist? One may never know.
Unfortunately, I would be hard pressed to identify something that we like about this software.
CONSWhile we have a laundry list of pain points with Exenta, what would be at the top of the "least" category is the level of customer support that is available from the Exenta team. The system is counterintuitive making our team, regardless of experience level, reliant on the Exenta team for guidance on processes, functionality, optimization, etc. We have requested one-on-one training on multiple occasions in which our staff, including our IT team, has been left with more questions and confusion than answers. When system functionality issues have been identified and support is requested, multiple emails and phone calls are required prior to any assistance being given regardless of the impact to our business. When we have escalated to higher management, improvements have been made however these have been short lived with no lasting improvement. At this point, we continue to use this program simply because we have invested a significant amount of time and resources in customizing it to meet our needs however, without immediate improvement in the level of service that we are provided, we will be cutting ties and finding more adequate solutions elsewhere.
Vendor Response
Hi Lisa, Thank you for taking the time to submit your review. Sorry to hear your experience has not met your expectations. If you're open to discussing further, please contact us at (212) 279-5800.
Replied March 2022
Lisa
Apparel & Fashion, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Exenta Shopfloor
Will sing the praises of Shopfloor it has made all aspects of our Daily Manufacturing Needs easier to access. Another Plus is Support is Great! I personally work with [SENSITIVE CONTENT] a lot and he is always helpful and understands the system with and the world of Manufacturing.
PROSProducts Features and ease of use have helped improve our ability to monitor and control our Production/Quality/Cost Evaluations
CONSI can't say I dislike anything about the product
Reasons for switching to Exenta
Wanted something more up to date with lots of monitoring options.
Vendor Response
Hi Lisa, We are so happy to hear your positive feedback! Thanks for being an Exenta from Aptean customer, and for taking time to review us.
Replied March 2022
ilan
Apparel & Fashion, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2021
Gelmart Review
Over the past 10 years the overall experience had been really good. Centralizing all the data into one system has been extremely helpful with the exception of the financials. We had some system issues on speed which have recently been addresses and resolved. I am sure there are more features that can be launched or utilized so constant communication is important. Yearly seminar is helpful to see what has changed but I think features need to be communicated more frequently.
PROSWhen we initially purchased the software it gave us an all in one system with the exception of financials. We had a full blown operation so the fact that we had WMS integrated was awesome. System was pretty much easy to adapt to for most users. Easy interface and ability to limit users to modules they need. Reporting is good with the exception of some highly advanced reporting. Users want to run one report to obtain data and not several and have to put them together. Integration from a home grown 30 year old AS400 system was pretty good!
CONSI think more top level reporting would be helpful or advanced reporting. We still pull multiple reports and have to combine them outside of Exenta. We need to work with your CS to see if any reports can actually do what we need as an all in one. We have looked to integrate with some external partners especially on the logistics side. When reviewing pricing was quite high for developing API's needed and all.
Reason for choosing Exenta
WMS was included at a reasonable cost.
Reasons for switching to Exenta
I would say close to 8-10 years now.
Vendor Response
ilan, Thank you for taking the time to review Exenta!
Replied August 2021
Miguel
Apparel & Fashion, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed February 2022
Not a reliable software and expensive
there is always issues with exenta not reliable easy to install
CONSSupport was horrible until [SENSITIVE CONTENT] took over our account, she always follows up. After updates something always breaks and we get charged for fixing them. expensive support we get charged for fixing software errors. Issues occur and do not get resolved. if we had an issues we get charged for a TAN?
Reason for choosing Exenta
I did not choose exenta
Vendor Response
Hi Miguel, We are sorry to hear of your disappointment and your less than satisfactory experience. We are committed to providing great customer service, and would like to make things right. If you'd like to discuss further, please contact us at (212) 279-5800.
Replied March 2022
John
Apparel & Fashion, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2022
Do not recommend
We have realized Exenta cannot support a fast-growing business. They have hindered progress on many initiatives due to lack of support and slow communications.
PROSIt has a lot of shiny features that they market to you
CONSEvery single process is convoluted. The software architecture is extremely dated. There is no API integration. Every single customization is expensive. Support is slow and unhelpful. They provide no documentation.
Vendor Response
Hi John, Thank you for taking time to submit a review. We're sorry to hear about your disappointment. Your feedback is important to us, and we'd like to discuss further in detail so we can make it right. Please contact us at (212) 279-5800 when convenient.
Replied March 2022
Max
Apparel & Fashion, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2022
no longer happy
support has got much worse since you were acquired by Aptean. Your support was always expensive but now they are unreasonable. If not for the $2.0M we have expended over the last 6 years, we would look for other software as our ERP.
PROSwe are used to it with all of its shortcomings
CONSWhat we like least NOW is report features, dashboards, support
Reasons for switching to Exenta
They weren't robust enough for us
Vendor Response
Hi Max, It's important to us that our customers are more than satisfied, and we would like the opportunity to help resolve your issues. Please reach out to us directly at your earliest convenience (212) 279-5800.
Replied March 2022