ion Software

4.17 / 5 (6)

Our advisors have recommended this product 2 times in the last 30 days

About ion

ion by First Resonance accelerates manufacturing for companies building mission-critical applications in hardware. ion reliably move parts, workflows, and data through manufacturing while ensuring accurate data capture at each juncture. ion's unique aBOM (as-built bill of materials) data structure captures both part and process traceability required for fast-moving companies.


Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

6 Reviews of ion

Average User Ratings

Overall

4.17 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.0

Ratings Snapshot

5 stars

(2)

2

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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July 2020

Wade from Joby Aero

Company Size: 501-1,000 employees

Industry: Airlines/Aviation

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Clean, intuitive, feature rich, and constantly improving!

The team is very supportive, blazing fast response time, and it has greatly improved our shop floor activity tracking.

Pros

Easy to deploy and get acquainted with. Integrates well with our developing company process. Feature implementation, changes and fixes are extremely fast.

Cons

Some functions are not super intuitive, but are still maturing. Not a major con but a function of a developing software platform.

Reasons for Choosing ion

Team Support, Cost, Functionality, paradigm change compared to historical and monolithic MES systems.

July 2020

Christopher from Joby Aero Inc.

Company Size: 201-500 employees

Industry: Airlines/Aviation

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

July 2020

In Work, but looking good so far!

Simple enough to use for wide applications of work instructions.

Pros

Simple, easy to use. The options for QA checks are very feature rich and very useful.

Cons

Some strange UI things, but nothing serious. They will be worked out in time.

Reasons for Choosing ion

Custom features and 1:1 support.

July 2020

Ian from Joby Aviation

Company Size: 201-500 employees

Industry: Airlines/Aviation

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

July 2020

Ion User Review

Ion has done a really good job at providing us what we need when we need it. Very responsive and amazing customer support. Ion has also helped us create a tool that can aid in data capture far better then we were doing before.

Pros

Ion has great features for developing work instructions fast. It is very easy and intuitive to use. I like the data field collection option that Ion gives you which helps better track the data inputs that need to be captured when executing processes. I also think the nested step functionality is great and helps organize the work instruction a lot better in addition to the dependencies functionality.

Cons

I feel that some of the data field validations are not fully developed. Min/Max values can be mistakenly entered and in result the operators using the work instruction may not be able to capture process data correctly. There are often bugs when new tools are released and although these are usually corrected pretty quickly it slows down the operators when performing work. Editing functionality when creating work instructions could use a lot of improvement.

Reasons for Choosing ion

Easier to set up. Ability to customize our work instruction development and MES system with the First Resonance team.

July 2020

Eli from World View Enterprises, Inc.

Company Size: 51-200 employees

Industry: Aviation & Aerospace

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

July 2020

Still in development with great promise

The heavy focus on data and metrics, and features like Trace, showcase Ion's value to quality as well as manufacturing departments.

Pros

easy to begin using and customizing. The development team is responsive and value and use your suggestions for bettering the program.

Cons

As it is still in development, some features do not exist and others are not fully fleshed out yet.

July 2020

Grant from Phase Four

Company Size: 11-50 employees

Industry: Aviation & Aerospace

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Ion Review

Pros

Very responsive customer service. Intuitive software, and easy to implement into our workflow.

Cons

Since the software is still being developed, there are a lot of areas of improvement, so capabilities can be a little lacking at first. The team at First Resonance however is very receptive to recommendations, and implementations occur quickly.

July 2020

Robin from Joby Aviation

Company Size: 201-500 employees

Industry: Aviation & Aerospace

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

July 2020

First Time Ion-User

Using Ion to dictate certification workflow is proving to work very well with our accelerated timeline. We have faith that the integration continues to flow as easily as it has been so far.

Pros

This is my fist time working with work-instructions software and I found it very easy to learn and to integrate with our developing manufacturing processes.

Cons

Incorporating this software with all of our other software was challenging but the Ion team is very helpful and responsive.