My overall experience with Flowlens has been fantastic. The price point is great, the support is there, and the system itself is awesome. We use the system for everything from holding a parts database to selling vehicles. The system integrates with our Quickbooks system beautifully which saves us hours of inputting stuff. It sends me daily reminders for all of the leads I need to get back to, and it just does everything- even job cards for the workshop!!! It's just awesome and if you're reading this right now then you NEED to get this software. You won't be disappointed.

Flowlens is so easy to use and understand, it saves me hours on admin and sales and the team are so helpful. It's just so easy to use I can't believe it.... having used Saleforce previously which is overpriced, not suitable for SME and ridiculously complicated, Flowlens is a breath of fresh air. Admin is no longer a dread!

There is literally NOTHING I don't like.

Outstanding level of service and friendly staff who are keen to take ideas into their development plan. There have been a number of good developments over the 2 years I've used it.

The part of the software most useful to us is being able to take an initial enquiry right through to despatch and invoice, generating clear documentation at every stage and finally pushing the sale through to our accounting package.

The feature I don't like is the email integration process - it's easy to mail out from the software but it uses a Flowlens mailbox which can be confusing.

After many product demos and a trial we decided that Flowlens was not for us as we need a more robust and mature MRP/ERP solution.

Our company recently trialled Flowlens as an MRP solution that could integrate with Xero to create a more robust ERP solution. We really liked the simple integration with Xero and the fact that it could manage the shop floor well.

We found the system could use improvement when dealing with complex sub-assemblies and when managing multiple complex products. This product is best suited for simple manufacturers.

Overall experience with Flowlens has been good, they are a company that values the input from their customer base and if they can make your life easier by working in updates to the system they always will. For us the biggest thing was the immediate visibility that the system gave us, we'd gone from having to have multiple spreadsheets and databases open to being able to jump from one section of Flowlens to another and then back again overnight

As a service company we looked high and low for a software that would manage both the new manufacture product and also customers equipment coming in for service. Flowlens fits that bill, the intergration into the company was relatively painless and would probably be even smoother should you come from an existing system most of our pain in the intergration was coming from our old Excel and Access databases but the team were fantastic in their support to get this up and running for us.

The service side of the system does function for us but it sometimes feels like the poor relative. It would be good to get some of the functionality from Sales and Projects across to the service side for service related businesses such as our own.

We have moved away from out team working within an accountancy package to now using flowlens for all day-to-day business activities. Only accounting and management now need to touch the accounts system. Where we perceived limitations or lack of features against some of the big CRM providers now we are using the system these have turned out to be non-issues and the simplicity and accessibility of the platform has driven adoption

The user interface is clear and intuitive and won't scare away first-time users. Compared to other offerings there are not lots of unused boxes/fields or white space taking screen space. All the key information is available where you want it. Customisations are possible using the form templates which make it very easy to capture business specific data, for example we use this within our sales leads to capture customer requirements and create technical sales-support notes or even as simple as generating covering note to print and identify some free-issued materials from a customer. Integration with Xero for accountancy is flawless. You only need to give certain people access to certain elements keeping the user interface focussed to their role. The response of support has been excellent whenever we have needed to ask a question. The product is also designed for companies like us - small-medium manufacturers / solution providers so there is an alignment of the offering to the use case which meant we weren't fitting a round peg into a square hole from day 1.

The system generated documents are fixed format, 90% of the time there is ample scope to use the fields that already exist to make the document contain what you need but there are times where an editable document would suit our need better. Some bulk actions don't exist at the moment (Like archiving multiple obsolete products) - although I believe they are coming soon.

Flowlens has been instrumental in helping our digital transformation journey - we now operate a system that is underpinned with real-time data, live dashboards and reports, and intergratd into our accounts package (XERO). This is game changing for us as we used to manage over 10 spreadsheets every week, often with duplicated data, for management information. Since adopting Flowlens, we have reduced the qty of spreadsheets to 2 or 3, saving almost 1 staff day a week.. Freeing up time to focus on customer facing activities

The software is cloud based (no client software downloads), always up to date, intuitive to use, user friendly, secure and real-time..

The service module could be improved a little - we need to evaluate and quote repairs (all possible in Flowlens) but would lie to raise a contextual sales order to align with the repair - this is how most of our customers would like to operate (rather then just an invoice)

Flowlens has given us a great platform with which to align our processes. It's straight forward to use and very accessible. If you're looking for a functional and robust MRP system, I'd recommend Flowlens.

The ability of Flowlens to simply manage our procurement activities, supplier interactions and ordering in general is fantastic.

I have no complaints; very satisfied with the tool!

Magnificent! Well supported. Listened to. Easy to work with.

Combined CRM/MRP system with good integration to third-party accounts package was our main driver. But the additional features have absolutely changed the way we work. The tasks feature drives collaboration and gives visibility to activity. The ease of creating BOMs and pricing means we are quoting more accurately and making more consistent margins. (That is a big one). Customised forms help us manage the rest of the business more effectively. Remote access with full functionality on all platforms, gives us massive flexibility. We use it to manage nearly every aspect of our business and for a rapidly growing organisation, the ability to have one source of data is really beneficial. Our mantra is 'If it ain't on Flowlens, it never happened!'

It fitted about 90% straight out of the box. There would be some nice to have features, which we have discussed with Flowlens and they are open to adding new features where thy can see universal appeal, which is great!

The software has really transformed communications within the entire company from the starting enquiry through to shipment. The system has enabled everything to be transparent to the relevant users, removing the need for much of the email conversations that were required before, just to keep on top of the status of the order stack. We were most keen to move away from information silos being stuck in individual email inboxes - we have achieved this. Overall the support we have received from the team, has also been great. Queries are responded to promptly which continues to help with the smooth running of the system within our company.

The layout of the screens and the menu structure. Lots of links between screens to take you through the Quote to Cash process. Users have found it very easy to learn, its very intuitive. We found this a very positive feature especially for some users who do not use the system on a daily basis. The system was the perfect choice for our needs, in terms of being able to choose when we integrated the Accounting Software element. The rest of the Flowlens functions work well without the need to include the Accounting element until we are ready. This was in contrast to many other systems that we looked at, where we would have been forced to move our entire system all in one go. Using Flowlens has enabled us to take a more modular approach to implementation.

Kits work well on the system, for selling a single item that has a parts list under it. Kits work less well, if the parts list contains serialised items. There is no option to breakout the parts list to show the serialised items at Dispatch/Invoice level, which would be useful. Cost Prices are based on manual updates. Ideally the Cost Price would be constantly updating based on Stock Movements. Custom reports and documents are not currently a feature that would be really helpful going forward.

We had issues with over booking drivers for shows and inventory issues but were able to correct those with Flowlens.

As someone who has worked in this industry for over 10 years it's nice to have everything in one place. Scheduling employees for jobs to avoid conflicts with our events and shows and scheduling inbound and outbound trucks for these shows all in one location makes less waste and keeps everyone on the same page. I also do the inventory when assets arrive so I am able to assign asset numbers and edit product with weight and other pertinent information. We can also keep customers information to allow ordering for the shows and sales leads. We can access projects that will provide full details all in one place.t you can also create purchase orders and assign the assets to them to give accurate and real time pricing to customers.

There is nothing- hands down the best software that can be tailored to your CRM and ERP business needs.

Great

The way someone has thought about the process flows from start to finish

Needs price lists / discount structures based on supplier product groups for FIFO buying and selling of goods not just manufacturing Also editable and flexible reports rather than fixed would be a huge help

Very happy with our experience of flowlens. We use this mainly for the Sales Order function, which once set up correctly can pre-populate the full specifications of our products and the prices to save time and effort. Any time we have ever contact Flowlens for assistance we have always received quick responses and solutions. We would highly recommend!

The simple layout and ease of use with great functionality.

We are yet to have an issue with Flowlens as it always performs well and never lets us down

flowlens helps us run a version of MRP to develop our production plan , whilst ensuring inventory and raw material requirements are managed to a minimum yet sufficient to deliver orders to our customers on time.

You get a lot of software for your money. Fior a young company value for money is essential. Flowlens covers all the basics well and does all we need. Not over complicated unlike some of the competitive products. Local support Compatible with Xero

Would like to see further enhancements to the CRM side of flowlens on service and warranty offerings.

I couldn't have asked for a better product/service when setting up Denatec and also it's contribution to the company's success.

The off-the-shelf suitability with our processes/procedures Ease of use Common sense approach

Restricted when it comes to laying out certain forms - could quite easily output documents that complete our document packs but doesn't; CofC, Test Certificates etc.

Flowlens has been really easy to implement and operate. It has played a vital role in our ISO 9001 certification.

We love this tool. It was easy to integrate into our business and all the various aspects of it connect seamlessly with one another. On the rare occasions that we need it, the customer service is quick and efficient.

There is nothing that we do not like about this software. It would be sometimes useful to be able to produce customised reports, but we are easily able to work around this issue.

Very helpful team and a product that suits or business, great savings in efficiency, more control and fit for purpose.

Simple to enter details , on the desk top picture of where we are , fantastic reporting and quick and easy to use.

As with all things cost but then Flowlens is modular and flexible and as such affordable.

I'm pretty new to Flowlens (6 months)but working with other systems this is very easy to get your head around. Helpful to be able to work closely with the support team ([SENSITIVE CONTENT] in my case) who is always available to answer emails or chat over teams for support and guidance or look into any problems you come across

Very user friendly and easy to navigate. Easy to manage users if you are overseeing them. Many good features to aid your business

Not having a none nettable location for your reject parts as they will show up in your total amount. Scanning not being a function at present

Before we used Flowlens it was hard to keep track of all the quotations we had been sending out therefore we were not able to followup enquiries. I now am able to schedule tasks to follow up, record feedback & hopefully secure more orders

Flowlens is a good method of storing quotes & leads I like the fact that I can keep track of all enquiries and am able to set tasks to follow these up

No negatives that I can think of so far

Flowlens overall is good and is continuously developing as a company. Flowlens listen to customer needs and really take onboard improvements where they can. The front sales end of the system is very easy to navigate etc.

I like the look of the system, it is very clean and modern. We moved from Sage so Flowlens is a lot more appealing to look at.

The system is fairly new so is not as advanced in some areas as other systems. The system is continually been updated and has come on a long way even in the last 6 months so it's moving forward in the right direction.

Very Good

Easy to integrate (it does take time), can be moulded to your business operations rather than your operation moulding to the software.

There was nothing that stood out. We have found the system very easy to use

Easy to implement. Very good support. The UI is great too.

Unable to create automatic reports, such as weekly reports sent straight to email.

Professional from the outset and excellent ongoing support.

I helped integrate Flowlens with a client and I found the help and input from the Flowlens staff invaluable.

I was very happy with the software from a implementation point of view.