GainSeeker Software

4.57 / 5 (35)

About GainSeeker


GainSeeker is a statistical process control solution that helps businesses across industries such as aerospace, automotive, packaging, electronics and more to collect and analyze their manufacturing data and make business decisions based on it. Key features include corrective actions (CAPA), point-of-production analysis, real-time data collection, dynamic reporting and regulatory compliance.

GainSeeker’s Big Data dashboard widgets enable users to analyze variables and defect data that help them to spot opportunities and problem areas. Users can customize their dashboards by using various dashboard controls such as charts, images, URLs, data tables, stats lists, scrolling marquees and more.

GainSeeker can either be deployed on-premise or hosted in the cloud and features a ‘Collect’ application that provides users with data collection procedures for their mobile devices. Services are offered after a one-time fee per user.

Support is offered via phone, email, product guides and an online support center.



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Supported Operating System(s):

Windows XP, Linux, Windows 8, Windows 10

35 Reviews of GainSeeker

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(21)

4 stars

(13)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 35 reviews

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January 2017

Dustin from Tech Ord

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

January 2017

Great bang for your buck and awesome customer service

My company has had this software in operation for a little over 2 years now and we have expanded its use well beyond our original scope. We have scripts setup to capture PLC data for our various machines and record the defects and good parts being produced as well as an hourly sampling of the machines dimensional measurements. Recently we expanded the use of GS into our chemical lab where our engineers and lab techs are recording their various findings for materials. This allows the engineers for the production lines to have immediate access as well as graph changes over time. Another expansion beyond standard SPC has been our test lab recording first articles and lot acceptance testing. This has given us the ability to do easy and direct comparisons between production lots and compare material being used to determine variances. Our defect monitoring setup has allowed us to quickly see where problems are as well as cost analysis to put that "price of quality" on those defects. Some of our equipment is currently in the process of several upgrades that are partly due to the engineering groups using this data to justify the capital expense. The Python scripting has been great for collecting as well as organizing data. One noticeable area is aerospace requirement AS9102 first article paperwork.

Pros

Customizable to a wide range of applications

Cons

Does not work with USB devices well. To the point of using them becomes more of a chore than useful. Example, we have a 4inch digital indicator that uses a USB output cable in order to transmit data rather than a serial RS232 port which is what we use for our resistance meters etc.. Because the software is COM based rather than looking for the plugins and drivers based on the name of the device, every time the computer is rebooted it is a toss of the dice as to whether or not Windows will assign it the same COM port number. There is software out there that can assist with this but in todays environment more and more devices talk using USB 2.0 & 3.0 rather than RS232.

That being said most of our devices have both options or use a cable along the lines of a Mitutoyo 10 pin.

Response from Hertzler Systems of Hertzler Systems

Replied January 2017

Thanks for insight around the importance of developing your internal capacity to expand deployment. GainSeeker is a powerful platform, and you've put your finger on the key: extending functionality through Python. We also appreciate your reflections on USB devices. Congrats on a great deployment.

August 2018

Gary from D.F. Stauffer Biscuit Co., Inc.

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

August 2018

Overall happy with Gainseek as it allows our plant to run efficiently

Overall we are happy with GainSeeker. It allows us to keep a database of all of our standard checks, set the limits of those checks, either positive or negative, and react quickly using our dashboards to problems in realtime. The ability to tap into the backend DB and display stats to the works is a huge help as well. Looking forward to the new features in new releases.

Pros

The software itself is pretty easy to use once setup. It guides you through checks against standards on our manufacturing lines. Users are easily able to do their standard checks with limited interaction from managers. We run an RDP session on a thin client which cuts down the price for machines on the floor, and overall hardware. We use the backend database to show stats to the plant workers to help them be more efficient and more informed of what they are doing line to line and product to product.

Cons

Setup can be a little confusing and not all options are available right out of the box. Once we dialed in it was good. Tracking down an issue with a standard check can be a little cumbersome if you don't know what your looking for. Normally rely on tech support for these issues.

Response from Hertzler Systems of Hertzler Systems

Replied August 2018

Thank you for the review and using GainSeeker. We greatly appreciate user feedback and the window you provided into how your facility is using the software. As you noted, we have exciting new features slated for future releases in the near future.

July 2016

Gary from Dart Container

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

SPC and DMS at it best

This is a great SPC and DMS system and can be adopted to just about anything. We are using this system at 14 plant and working on 1 overseas now. I took some time to learn the template language since it can be use on may different platform and languages. Also great for import other application as well to do SPC reporting and analytic . I highly recommend this software to anyone.

Pros

It can be use on just about any different request that I have receive from may different user. So far we have not come across any problem where we could not meet the user request. Also we been able to import data from Excel and MS Access to do statistic on and this also been great as well.

Cons

Like all software it take some time to understand from a developer point of view but it is very user friendly as long as the developer keep the user in mind when doing the template. The biggest issue I had to learn was when to use signal and double quote in the template.

Response from Hertzler Systems of Hertzler Systems

Replied July 2016

We appreciate the A+ rating on our support, and the breadth and depth of use of GainSeeker Suite at Dart Container.

March 2016

Andrew from Reynolds Consumer Products

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

March 2016

Best SPC Software in World

Yes, I know the title sounds a bit hyped. But the GainSeeker Suite from Hertzler System is really the best SPC software package that I have seen. I have worked with many packages over the years and GainSeeker Suite is hands down the easiest to use for our operators. I have never found a situation where I could not get GainSeeker to do what I wanted in terms of automated data collection, different chart styles, and even different reports. Their data entry interface is 2nd to none and provides for the most customization of any package I have seen. We have been able to customize our data entry to how our facilities operate and it works seamlessly with all of our automated tools. The canned reports and customizable reports provide all the information we need. There is also a handy feature to dump data directly into Minitab for those deep dive analyses that we do from time to time. I just converted 6 of our newly purchased facilities from 2 other SPC software packages to GainSeeker Suite and it really highlighted how poorly the other software packages operated and what they provided. The facilities quickly saw how much more powerful GainSeeker Suite is and that it is truly head and shoulders above the rest. Their customer service is as good as the software. The Technical Support team is always very helpful with little tricks and tips for me when I am unsure of how to do something. I have been using their software for over 20 and started with it back when it was DOS based. It just continues to get better year after year. I have also utilized their on-site support and their training services and they are extremely beneficial. I highly recommend them if you are just getting started into computer based SPC or converting from another SPC program. They can get you up and running quickly and efficiently. I definitely recommend Hertzler Systems and their GainSeeker Suite SPC software. If you are still unsure, put them to the test versus other packages and you'll quickly see how much better GainSeeker Suite really is. I attend several Quality Expo's and Conferences each year and take the time to look at the various SPC software packages being offered and I have never found anything that comes close to the power of GainSeeker.

Response from Hertzler Systems of Hertzler Systems

Replied March 2016

Thanks so much for your kind comments. We're gratified for your long term engagement with our product and our team. We're excited about your recent expansion, and pleased that your team appreciates the new capabilities.

January 2017

Rodney from Mueller Co.

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

January 2017

Gainseeker User

I use Gainseeker every day. The programming language is clumsy, but it improved when Python was introduced to the system. The inability to change the visuals on the charting options, causes it to appear dated and clumsy. In an era of mobile phones, web graphics, etc., a clunky graphing output loses many superficial audience members (managers). You need in-house specialists to get traction with the system, which means additional resources. Once that happens, rapid deployment is possible and is only limited by your imagination and resources.

Pros

It has given us a platform to establish a common approach to developing & implementing QA systems that is flexible and accessible, unlike our ERP system which was our prior method.

Cons

Limitations on how to output chart info. (Can't get summaries of DPU charts, only raw data, Limited tools to understand causes of trends in DPU Yield charts, can't select an option to show data on pareto defect charts as a default setting)

August 2018

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2018

GainSeeker

We use the system for not only what is was developed by it designers to do, but many other areas. We use it to be a tool for data collection info from may areas of our process. It pulls them all together and analyses the data and gives us a statistical representation of all that is happening.

Pros

We were looking at multiple companies for our new program. GainSeeker gave us the most options and allowed us to customize the system to our needs. The other systems wanted us to fit our needs into their predetermined mold.

Cons

At times it was difficult to get across to our service rep what we were looking to do (when it came to customization) but in the end when we detailed it out (defined what we really wanted and needed) they were able to give us exactly what we wanted.

Response from Hertzler Systems of Hertzler Systems

Replied August 2018

Thank you for your review and feedback on the integration process. We love the challenges customers present us with and teaming with them to come up with solutions that meet their needs.

July 2016

Larry from Spectrum Brands

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2016

Gainseeker Suite 8.5

Started using Hertzler Quality software in 1990 (beginning with QA/S) and have since expanded Gainseeker to multiple manufacturing Plants and new processes over the past 25+ years.

Pros

Multiple functionality - SPC, DMS/Scrap, OEE and new opportunities to eliminate paper documents with the PC Collect application. Can adapt system for any measuring routine and device interface. Quality Groups can implement and manage with minimal support from Corporate IT. Excellent support from Hertzler staff.

Cons

Dynamic Reports application is a powerful tool for creating and customizing reports but requires additional skill set to take full advantage (similar to using Crystal Reports)

Response from Hertzler Systems of Hertzler Systems

Replied July 2016

Thanks for your insight based on 25+ years of experience.

February 2016

John from Anaren Microwave, Inc.

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

February 2016

Top notch SPC software and world class technical support

We have been a user of Gainseeker software for over 15 years now. The folks at Hertzler systems have continually improved the software over the years, adding many new features and capabilities to the system. Their latest addition to the suite - Inspections - provides a very user-friendly interface and adds mobile capability that we have quickly taken advantage of. The addition of Python scripting has added a new level of customization capability that we have just begun to take advantage of. My only nit on the Ease of Use score is because software upgrades requires each client machine be individually upgraded, making this a somewhat time consuming task due to the number of client machines we have (over 40). Most impressive, though, is the customer service and technical support. I have made many calls to their technical support line over the years for issues ranging from error messages to licensing questions to application support. At least 80% of my inquiries are resolved within 24 hours, and often in the same calendar day. For those that have taken longer, the folks at Hertzler proactively keep me up to date on the status - I never have to contact them to figure out what is going on. I administer a couple of corporate IT systems and Hertzler is by far the best in this area.

Response from Hertzler Systems of Hertzler Systems

Replied February 2016

We appreciate your long term commitment and perspective, and we're glad you like the new Inspections module. Thanks for your feedback on the software upgrade question. We're working at addressing it. The latest release (v8.5) includes the first browser-based version of the charting module. Upgrading it is a single-touch event. We'll continue to bring that functionality to other modules in future updates. Thanks also for your comments on our support team. We think they do a fantastic job, and we're grateful for confirmation.

November 2016

Danny from TaylorMade Golf Brands

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2016

TaylorMade Golf Ball Operations

GainSeeker software is key in every day decision making for our manufacturing operations. Because of it's capability to quickly slice and dice the data, it allows us to stay on track. Even better than the software design has been the EXCEPTIONAL support we have received over the last 10 years.

Pros

Design and support

Cons

Data points with notes aren't automatically indicated by a different marker in a control chart.

Response from Hertzler Systems of Hertzler Systems

Replied December 2016

Thanks for your comments. As our support team shared in their follow up email to you, there is a configuration setting that lets you turn on different markers for notes and events on control charts.

July 2018

Paul from Westport Machining LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0