Gluu

RATING:

4.7

(43)

About Gluu

Gluu is a cloud-based process management solution suited for a variety of industries. The solution helps users understand and execute their processes. Key features include process mapping, work instructions, task and case management, reporting and knowledge sharing around processes. Gluu enables process managers to automate recurring tasks. The solution provides a collaborative workplace where employees can create process flow charts collectively. It also enables users to organize responsibilities and allows workflow to be presented in a visual manner. Gluu performs process mapping and helps users assign roles to team members. It also tracks various stages of task completion and notifies process managers when tasks have not been completed in time. The solution...

Gluu Pricing

Further discounts for larger user volumes.

Starting price: 

$11.00 per year

Free trial: 

Available

Free version: 

Not Available

Process architecture

Gluu Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Gluu

1 - 5 of 43 Reviews

User Profile

Maiken

Verified reviewer

Computer Software, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2019

Great process platform!

We now have one place, where all employees enter all internal and to some extend external processes, and both new employees and people taking over new task areas can go in and read everything through. It saves us for a lot of time when running in new employees, and we can answer many questions from colleagues with "it's in Gluu", which helps bringing down our administration costs also. Gluu has to some extend helped us in our GDPR compliance also. Documenting the internal processes helped us visualise where to make improvements, which where easier to do afterwards. The support team is doing a great job in helping us, and they mostly answer right after writing them via their chat.

PROS

The option to standardise processes and get an easy overview per department, business area and role. The role division of each process really helps us to make a clear overview of tasks and responsibilities of each employee.

CONS

The drawing tool is not fully automated, and we are missing a lot of features there. Luckily, the support team us super helpful and good at suggesting workarounds and entering our suggestions as product ideas.

Vendor Response

Thanks for this review!

Replied January 2019

Oliver

Import and Export, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Gluu is providing the overview and capabilities to standardize and grow

Top class - They listen to feedback and uses us actively in improving/changing features

PROS

When exporting a flowchart you get a great overview of the details and descriptions of each step. This makes it easy to facilitate to stakeholders and enables understanding.

CONS

Gluu had some way to go in terms of functionality, but they keep evolving their product and it is in a great state now.

Reasons for switching to Gluu

It was not possible to assign stakeholders to their flowcharts, meaning it was just a visual tool whereas Gluu can be a facilitating tool

Camilla

Telecommunications, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Good visual way to show and structure processes and work instructions

I have now worked with Gluu for 2 years and it is super easy and intuitive both to use and not least to teach others to use. It provides an easy overview of our process landscape and associated cross-sections, and it makes it easy for users to find work descriptions and for us when we have to follow up on the processes. I haver never experience such a good costumer support as I expereince with Gluu. They have an extreem quick response time and if you run in to at problem they are always happy to help.

PROS

Gluu is very intutive to work with. It is a great tool for providing a easy process overview and, not least, structuring one's work descriptions, so that it is easy for all users to find exactly the work description they need to perform a task/activity.

CONS

It would be great if it was possible to print the work instructions in the order they are set-up in Gluu. They come out in another order. But luckily we very rarely have to print them :)

Vendor Response

Thanks so much for the great review! To your cons: You can in fact reorder work instructions in the print dialog - check this out: https://intercom.help/gluu/en/articles/5620665-creating-pdf-guides-from-processes

Replied February 2024

Camilla

Utilities, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2024

GLUU is easy to use

PROS

This tool is easy to use, and i like the intuitive way of working in GLUU. GLUU are good at helping to fulfill our wishes, they understand what we need, and sharing their insight.

CONS

We spend time on manual maintenance and updating which could be more efficient

Lærke

Telecommunications, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Good user-friendliness

PROS

I work in Gluu daily and think it has a good user-friendliness for those of us who draw in it. It is very intuitive to use. This ensures a uniform way of drawing processes, which makes it more clear for our colleagues to understand the processes. It’s really good to have features such as "components" so we don’t have to do the same work several times and update in several places, but can simply update a single place and drag it in where it needs to be used. It’s really smart that there is both the option to work via browser and app, as it enables us to adapt the use of Gluu to the individual employee group. There is really good help available if there is something in the system that is playing tricks or if I myself have made a mistake. For the most part, they respond quickly and are very solution oriented and can usually solve my problems. It's a nice help function where you can easily write in their chat.

CONS

It gets a bit locked when you are a large organization that needs more divisions into, for example, components.