Infor CloudSuite Industrial (SyteLine) ERP Software

3.53 / 5 (15)

Our advisors have recommended this product 4 times in the last 30 days

About Infor CloudSuite Industrial (SyteLine) ERP


Infor CloudSuite Industrial (SyteLine) is an enterprise resource planning software created specifically for engineer-to-order, make-to-order, make-to-stock, and mixed mode manufacturers. Customers in both discrete and process manufacturing can benefit from this solution.

CloudSuite Industrial enables users to track manufacturing operations from start to finish, including financials, order entry, after-market service, and analytics. CloudSuite Industrial supports advanced planning and scheduling, product configuration, materials and inventory management, customer relationship management, and role-based dashboards and analytics. Infor's CloudSuite Industrial solution can be deployed either on-premise or in the cloud.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

15 Reviews of Infor CloudSuite Industrial (SyteLine) ERP

Average User Ratings

Overall

3.53 / 5 stars

Ease-of-use

3.0

Value for money

3.5

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(5)

4 stars

(5)

3 stars

(1)

2 stars

(1)

1 stars

(3)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-15 of 15 reviews

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July 2018

Jordan from Pinnacle Architectural Lighting

Company Size: 201-500 employees

Review Source


Ease-of-use

1.0

Functionality

1.0

July 2018

Sold as Effective Software but Falls Short

I've implemented ERP systems in highly functioning environments and used other systems on a regular basis, so I consider myself competent in understanding what I would consider basic quality. This review in part originates from frustration that my company and I face but also in hopes that a reader out there can learn more of the struggles we encountered with this ERP system. I can't imagine a situation in which this software would provide an improvement for a business even remotely similar to ours. Often, people want to eliminate an old ERP system thinking that there's something better, but in my experience, newer doesn't often translate to better. The grass is always greener on the other side.

Pros

It's nice that the average user can pull data without too much training, and even turn them into dashboards that usually work. The UI also looks modern and is generally aesthetically pleasing. One of their consultants that helped us set it up was incredibly smart - but I think that helped mask what a poor deal we were getting with this software.

Cons

It's the slowest ERP system I've used by far - they recommended we upgrade our server, but we later discovered that that was not the cause, the slowness was purely in the design. Simple tasks like deleting a job order can result in dozens of popup windows that provide useless information. Order information, available on a one screen view in SAP, may be spread out over up to 5 different forms that are slow and cumbersome to navigate between (just clicking on a different module results in a delay). Their provided warehouse management system is an abomination that is so cumbersome and non-intuitive that we've gone back to doing everything by paper (not Syteline generated paper of course - any update would cost thousands and be null when they roll out the next update). Infor Syteline was not designed to cooperate with a configurator, but they sold it to us linked to one anyway. As a result, many of the modules we paid for are useless or counterproductive. The amount of transactions we are now required to do is a logarithmic increase from what it was with our previous system - to the point that we've added headcount to merely satisfy the system without doing anything real time to reap the benefit. They sold us an error detection feature - but this feature identifies an error and places a small popup on a screen (which our operators will not often notice because they scan so often) but allow the user to continue anyway. In general, there are no other features that I'm aware of that perform error detection in manufacturing like a normal, acceptable ERP system should. There are situations where Infor will automatically generate an incorrect lot - causing variances, thus requiring us to be extra diligent with every transaction. They sold that we would be easily able to retrieve drawings, but later found that there were substantial IT hurdles to jump over to make it available, and when it was, it required so many clicks that none of our operators would voluntarily review the drawings. There are 3 places to store documents, all of which are slow, and it's difficult to drive consistency because each has a necessary place in certain modules. There is a very steep learning curve because many of the modules are not arranged in an intuitive way and often have names that are not helpful to the general workforce that uses it (eg "Unposted Job Transactions"). In some cases, it will allow you to start making updates to something, and when you try to save it, tell you that you can't save it because the record is deadlocked or something. Then, when you try to delete your work or undo what you did to start over, it won't allow you to do that either, requiring you to force close the system. Most forms have a form view on the right and a data view of all of the records on the left - the data view side tends to hide the most valuable information far to the right, which requires sometimes minutes of scrolling. You can reset your column locations to make these more accessible, but it's periodically reset. To add a cherry on top, every week or so, one of my modules will garble and make a majority of the data hidden and the buttons inaccessible. This requires IT to intervene, for many employees, on a regular basis, to combat this ridiculous glitch.

December 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2018

One robust ERP

Good ERP, not great. The production planning needs a little tweak, but overall good. But be aware, you need tons of time just to get started. With so many features and configurations, not only the setup is slow, but also user training is quite a pain, maybe more than other ERPs (except for SAP).

Pros

Great for production, sales and inventory management

Cons

Not so good for finance, accounting or managing resources (people or machines).

July 2017

Rachel from VSM Abrasives

Company Size: 51-200 employees


Ease-of-use

3.0

Value for money

4.0

Functionality

2.0

July 2017

Gets the job done

I wish it had the option to integrate with our CRM system to get a better idea of sales for specific customers.

Pros

Customizable for specific business functions
Allows for PDF outputs within the software
Security levels help to keep employees working within their designated sectors

Cons

Interface could use an update
System can be slow at times depending on how many users (sales reports may take all day)

May 2017

Jerome from Curt Manufacturing

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

May 2017

Our experience has been good!

It a software package that we can use to run our business processes on! Ship orders, manufture orders, etc.

Pros

A pro about this software is that it is the perfect size software package for our company. We enjoy it

Cons

A con is that it does not scale Wide Area Network with the correct speed. It doesn't appear to halve a good warehouse module.

April 2017

Greg from Rulmeca

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

April 2017

ESS Team Saves the Day and the Data

The Syteline ERP team at Essential Software Solutions (ESS) in Vancouver, BC, saved the day - and our data. On Wednesday, we shut the Syteline server down for maintenance. It didn't come back up. With a corrupt virtual machine, we had to restore from backup. Jim Cho and the ESS Syteline team were called and made themselves available to ensure the restore worked and the SQL transactions were updated smoothly. ESS worked many hours into the evening testing to make sure all was OK for Rulmeca on Thursday morning. With help from ESS, our data loss was minimal. Couldn't have asked for better service. If the Syteline server had stayed down, we would have had no access to orders and made no progress on our manufacturing schedule. This would have required us to manually re-enter all data from Thursday related to orders, purchasing and manufacturing . Thanks, ESS!

Response from ESS - Cloudsuite Industrial (SyteLine) of Infor

Replied April 2017

Thank you so much for the kind words and your positive review! Rulmeca is a great company and a great customer. Rulmeca Group is the world¿s largest supplier of rollers/idlers and motorized pulleys for heavy duty belt conveyors for quarries and mining applications. 1,210 employees in more than twenty production and sales companies all around the globe serve Rulmeca Group clients in more than 85 countries. Visit Rulmeca - www.rulmeca.com

September 2018

Brittany from TEAM Industries, Inc.

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

September 2018

A lot of training

Pros

Flexible to customize- many were needed for my field and there’s rarely something that can’t be accomplished

Cons

A lot of training has to go into implementation. Not very intuitive. Extremely overwhelming, even well past implementation.

December 2017

Brian from Pole Star Experiential Learning

Company Size: 501-1,000 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2017

INFOR Inventory Management

Pros

INFOR is very user-friendly and reminders you if you missed a step or information if you mistype.

Cons

It does not report cycle count variances in real time... It must be figured out manually and adjusted.

March 2018

Robert from University of Pittsburgh

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

March 2018

Infor ERP, great for most businesses

Pros

I really like where Infor has taken their ERP product. It relatively easy to implement, configure, customize, etc. Generally speaking it is not too complicated to integrate bar code scanners, etc. In other words, the software is not the bottle neck for the implementation process, it is the end client's processes. The Infor cloud product is also pretty good

Cons

As with any ERP software, you need some implementation help otherwise the project will go nowhere. Do your homework!

June 2018

Carson from Lawn Butler

Company Size: 51-200 employees

Review Source


Ease-of-use

2.0

Value for money

1.0

Customer support

2.0

Functionality

3.0

June 2018

Very Complicated

Pros

Very versatile software intended for warehousing and inventory type sales. There are many add-ons available.

Cons

This software is not well suited for use in the service industry. There are many issues when it comes to invoicing and generating statements.

April 2018

Jim from Dynamic NC

Company Size: 51-200 employees

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

April 2018

Old and outdated MRP system

I would not suggest this to any business.

Pros

SQL based, is based to run a large multi tiered company. Does have good user control but is very difficult to implement. Will require a full time person just to manage the IT requirements.

Cons

Very poor customer support through solution providers, overpriced setup and very difficult to tailor to fit business needs.

May 2018

stephanie from Sequential Pacific Biodiesel

Company Size: 201-500 employees

Review Source


Ease-of-use

1.0

Functionality

1.0

May 2018

I am an accountant with 45 years of experience which started by doing everyting with nothing but a pen, pencil and a calculator. Almost 2 years into this horrible excuse of accounting software I have ever used.

DO NOT EVER BUY THIS SOFTWARE.... ONE OF THEIR FOUNDERS WAS HERE AND SAW THAT A FORM ONLY SHOWED 10 LINES WHEN THERE ARE 500 AND 3/4 OF THE SCREEN IS JUST WHITE. THAT IS RAMPID ON ALMOST EVERY FORM. WASTED SPACE, TOO MANY POP UP WINDOWS YOU MUST CLICK ON "OK" WE LAUGH ABOUT HOW YOU HAVE TO FIX THE FIX THAT YOU WANTED TO FIX THE ORIGINAL ERROR. NOT ONE PERSON OUT OF 50 HAS ANYTHING GOOD TO SAY ABOUT THE SOFTWARE. IT IS SO STUPID THAT IS DOES SOME OF THE THINGS THAT IT DOES. I COULD GO ON AND ON AND ON.

Pros

you can download some lists like AR Posted Transaction Detail into an excel spreadsheet. That's all that I can think

Cons

it was not designed by an accountant, 4 pop ups to click ok just to post a journal entry. I hate everyday I have to come to work and mess with this hideous software.

April 2017

Ezra from Trendway

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

April 2017

Syteline ERP

Syteline is my companies ERP system. It works good, but could use updating. It can be a clunky system at times.

Response from ESS - Cloudsuite Industrial (SyteLine) of Infor