A+, would absolutely recommend.

#1: the folks at Intellect are fantastic. They've got a great implementation process to help you get launched as quickly as possible while making sure any vital features that might be unique to your SOPs are present. #2: the no-coding customization is a GAME CHANGER. It's just an incredibly customizable platform in general (lookin' at you, Salesforce). I'm also our company's main SF configurator, and making changes to Intellect is a dream compared to the constant running-into-walls that happens when I'm trying to edit SF. #3: the out-of-the-box platform is genius - it enables users to get started quickly, and also has a lot of the design legwork done for folks who want to further refine the product.

There's a 'Help' tab by default on each App, but it's just a placeholder that needs to have something generated by the customer. Would be nice if this could be hidden off the bat and only enabled once something is uploaded, but this is really splitting hairs. It's super good.

Using the document control and training applications has reduced the time needed from our quality team to manage our documents and training. These two applications have replaced a full-time employee with managing our document control and training records. The Part 11 compliance also assisted with audits and ensured that documents are not modified by accident.

The customizability of the software. Being able to modify the system work for our company instead of having our company modify our processes to match the software is extremely helpful and made transitioning to using Intellect a pleasant experience.

Onboarding takes some time due to adding customizations. Onboarding would have been quicker if we used the out of box features, but the extra set up time was worth the benefit of having a fully customized system in the end.

It remains a good value when compared to other QMS solutions, because of the flexibility. Understanding "flexibility " is a selling point but i believe that effort is not well balanced with meeting industry expectations.

Ability to configure without professional services, however. Ability to build additional apps, thereby increasing value outside of Quality department

Much of the OOB workflows and configurations are not reflective to typical QMS workflows for the pharma/med device industry, therefore heavy user configuration is required. The documentation package is not compliant, execution and the documentation effort was poor. URS, FRS, Guides are not even accurate, much less complete. Understanding how the OOB configurations work is key to efficient user configurations. The documentation package should be a reliable source for that understanding, but it is not. While my technical support person has been excellent, the number of hours required to configure the OOB, FAR exceeds the actual number of hours granted as part of the purchase. Not just "wish list" configuration or company specific configuration, but configuration to mirror industry expectations for work flow and compliance.

I was able to implement 10 quality applications within our company during the first year by myself and one Intellect Implementation Lead. Since we purchased a contract for dedicated support from a senior level specialist I had the pleasure of working with the same Intellect specialist for the past 2 years. This provided seamless support and continuity from someone who knew my companies needs from the start. Some of these apps used out of the box functionality provided by Intellect, some with some small/medium amounts of customization, and even one application was built from entirely scratch.

There are so many ways to configure and customize your applications in Intellect. Use an application right out of the box, create an application from scratch, or anything in between for the applications your business requires.

On the rare occasion you do run into an issue, the trouble-shooting tools available may not clearly define the problem and you may need to request support.

We are very happy with using Intellect for document control. We are able to manage the voluminous amount of documents that are needed to run our business in a compliant manner.

Intellect has a lot of good features and operation seems very intuitive. It is good value for the money.

We have had to use a double review process in order to be sure that all changes are captured before a document is approved.