Intellect QMS vs MasterControl Quality Excellence
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.1 / 5
Value for Money
4.5 / 5
4.2 / 5
Customer Support
4.7 / 5
4.5 / 5
Functionality
4.6 / 5
4.2 / 5
Last Review Written
May 15, 2024
June 17, 2024
Pros/Cons
Pros
- The mobile app is great because it helps people work from anywhere. The no-code platform is great because it lets us create new business apps to help us address any gaps in our processes.
- Very powerful platform, easy to change the OOTB and build new apps, great customer service and great and resourceful online Intellect University.
- The implementation team is great and offer amazing training events. My customer success manager is very responsive and is willing to move forward with me as soon as we are ready for the next steps.
Cons
- The documentation package is not compliant, execution and the documentation effort was poor. URS, FRS, Guides are not even accurate, much less complete.
- Difficult to do during normal business hours on slower networks.
- I have very limited use of the product. We have yet to launch things here and i am scheduled to attend a training session at the end of august on the product.
Pros
- MasterControl quality excellence is easy to configure and maintain and does not require advanced IT knowledge. We especially like the OOS/OOT and document control/training capabilities.
- Overall experience with Qx has been excellent. Implementing most of the quality event forms had been relatively easy and end users have expressed having a good experience using the system.
- The capability to drive the processes of the corporation around our quality system was the best of the overral experiencie with the system. It does what it promises.
Cons
- There are few constraints and defects using the out of the box processes workflows. Some customizations are required.
- The weakness in MasterControl is that the configurations are so limited.
- For example, I wanted to know where my task disappeared to after I clicked Launch. Could not find an answer.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
16 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
