M1 ERP
About M1 ERP

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Most Helpful Reviews for M1 ERP
1 - 5 of 100 Reviews
Daniel
1 employee
Used more than 2 years
OVERALL RATING:
5
Reviewed May 2023
M1 Manufacturing Software Review
Daniel
Machinery, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
M1 Manufacturing Software Review
It's been pretty good. It was a huge step forward from our previous software for a fraction of the price.
PROSI like the customization available since it's built on SQL Server and uses Microsoft forms. It's easy to get at the data and add custom features. The fact that is uses Crystal Reports as the reporting engine is nice - so there's not a big learning curve there.
CONSI think it could respond a little quicker to inquiries (the screens sometimes feel slow) and the errors are sometimes cryptic - unless you are familiar with the database tables and their layout.
Reason for choosing M1 ERP
Mostly due to features and cost. The technology used to build M1 was also a consideration.
Reasons for switching to M1 ERP
Our version of OSAS was old an out of date, and the features and pricing for M1 fit nicely with our needs.
Nancy
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
Pretty good software. Lots of little things that are good, and some are not so good.
The drill-down from reports feature is great. The where used is extremely helpful to find specific info. The software is customizable (though not easily) and fully searchable. Being able to email customers their Invoices and Vendors their POs via email is a plus.
CONSToo many things to know how one transaction affects another. Many reports are not set up the way we would like them. We were told when we bought the software that you did not need to know coding to be able to customize parts of the software or reports. Customizing is difficult to the average user, and for anything to be customized by M1, it always costs extra. Security settings are trial and error/very gray. Not black and white. For our business to utilize other aspects of the software we purchased, we would need to hire people just to run the software.
Reasons for switching to M1 ERP
Other system was not going to be supported anymore. Needed something more up to date.
Laurie
Medical Devices, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed May 2017
Terrible company to do business with and terrible product.
The key benefit is having to start over and implement something else after less than 5 years on the product.
PROSIt's easy to customize, which is good because - you are going to be doing a lot of customizing. Grids - basically an onscreen report are easy to create - also good because this subs in for the lack of workflow.
CONSIf you want an accounting system that routinely can't do basic math you'll love M1 (simplified example - $100 payment to $100 invoice resulted in a -$200 balance - and M1 doesn't even allow negative invoices). Screens are overloaded with fields you will never, ever, ever use. There's no workflow for any process - making it easy to "lose" a sales order or a work order or skip a step (complete a work order without issuing the raw materials - sure why not - and no warning). No built in alerts (that's an extra module - but you have to create the alerts yourself). The canned reports are nearly useless. The support team is terrible. The company itself outside of support is also awful to do business with and won't refund us for our unused implementation hours, or an extra module we purchased that we immediately decided wouldn't work for us (didn't even install it).
Joseph
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
Administrator Review
As someone who was not involved in the purchase of M1 I have been please with the freedom and flexibility the system provides me as an administrator. Most complaints would be from end users who some times have a hard time with the interface. These complaints are often easily solved with training and super user engagement.
PROSThis software is highly customizable and provides freedom for the many integrations that we implement regularly.
CONSThis software is not the most user friendly for a sizable chunk of our end users. Customers with limited computer experience find the interface difficult to use outside of tasks they perfomr regularly. This issues are largely easily solved by regular attention from the software administrators or super users.