It's been pretty good. It was a huge step forward from our previous software for a fraction of the price.

I like the customization available since it's built on SQL Server and uses Microsoft forms. It's easy to get at the data and add custom features. The fact that is uses Crystal Reports as the reporting engine is nice - so there's not a big learning curve there.

I think it could respond a little quicker to inquiries (the screens sometimes feel slow) and the errors are sometimes cryptic - unless you are familiar with the database tables and their layout.

The drill-down from reports feature is great. The where used is extremely helpful to find specific info. The software is customizable (though not easily) and fully searchable. Being able to email customers their Invoices and Vendors their POs via email is a plus.

Too many things to know how one transaction affects another. Many reports are not set up the way we would like them. We were told when we bought the software that you did not need to know coding to be able to customize parts of the software or reports. Customizing is difficult to the average user, and for anything to be customized by M1, it always costs extra. Security settings are trial and error/very gray. Not black and white. For our business to utilize other aspects of the software we purchased, we would need to hire people just to run the software.

The key benefit is having to start over and implement something else after less than 5 years on the product.

It's easy to customize, which is good because - you are going to be doing a lot of customizing. Grids - basically an onscreen report are easy to create - also good because this subs in for the lack of workflow.

If you want an accounting system that routinely can't do basic math you'll love M1 (simplified example - $100 payment to $100 invoice resulted in a -$200 balance - and M1 doesn't even allow negative invoices). Screens are overloaded with fields you will never, ever, ever use. There's no workflow for any process - making it easy to "lose" a sales order or a work order or skip a step (complete a work order without issuing the raw materials - sure why not - and no warning). No built in alerts (that's an extra module - but you have to create the alerts yourself). The canned reports are nearly useless. The support team is terrible. The company itself outside of support is also awful to do business with and won't refund us for our unused implementation hours, or an extra module we purchased that we immediately decided wouldn't work for us (didn't even install it).

Excellent customer service with support on software and hardware questions. I have had consistently outstanding support from the customer service group supporting the E2 MFG system. Good value for the product provided. Accounting module works well for us and allows us to use one system for our manufacturing processes and our accounting functions.

Some of the changes made through upgrades have been pretty frustrating and seem to be focused on a select few customers and don't make sense for the rest. (most recent example: Purchasing Module - addition of required Location entry for Receivers as a default instead of a choice to be made within the company preferences.)

As someone who was not involved in the purchase of M1 I have been please with the freedom and flexibility the system provides me as an administrator. Most complaints would be from end users who some times have a hard time with the interface. These complaints are often easily solved with training and super user engagement.

This software is highly customizable and provides freedom for the many integrations that we implement regularly.

This software is not the most user friendly for a sizable chunk of our end users. Customers with limited computer experience find the interface difficult to use outside of tasks they perfomr regularly. This issues are largely easily solved by regular attention from the software administrators or super users.

If you are able to deploy, implement and customize M1 for your company without any support from ECI this is a good option.

Support is terrible - ECi was unwilling to respond to any of my questions on the software's functionality. I have paid for maintenance and support on 9 licenses for over 15 years and they will not even respond to my online request. When I finally called in and waited for a live person they insisted that I needed to pay for training in order to get answers to general use questions about how to setup and use different functions in the software. After 2 hours of paid training I had very few answers to my questions and my trainer "[SENSITIVE CONTENT HIDDEN]" had a list of questions he was going to "get back to me on". It has been several weeks and once again I have no answers and "[SENSITIVE CONTENT HIDDEN]" is ignoring my emails.

I use the software daily. Like I said it is very easy to navigate. I wish I knew more about the capabilities and what we can use it for in our industry.

Once you understand the features and how to navigate, it is a fairly easy software to use. Information is easy to find. It is also easy to query for information.

There are not any modules available that we know of that can assist in training to understand the features that M1 has to offer. There are several features that we don't use. Features that we wish we knew more about are scheduling and the possibility of integrating a bar code scanning system. Our IT admin has been working on this with M1.

Abilty to customize per user and not effect others.

Clear upgrade evaluation from V 8 to V 9.2

We are please and satisfied with the product and we recommend it for other business

The most we like about E2 is the following, 1 user friendly , specially the help line 2: database module an bill bill of married module and part search engine 3: project setup and process routing 4: real time cost capture 4: we envoy the accounting module

The most we like least about E2 are, 1: Converting proposal to order 2: Lack of creating report to show the Balkance of non invoiced for any particular order

This is a great solution for a small or med sized business that feels they are unique or different. The intergration with 3rd party software(s) that are commonly used by businesses looking for an ERP system, The add on modules are robust but some are lacking, such as the purchasing planner. With any software, each has something special about them and for me, M1 has a special niche in the software customizations and ease of use.

This is the most customizable ERP I have ever dealt with or implemented. Love, Love this as it easily can modify to serve the challenges of about any size company, growth rate, and experience levels. This is the best feature of this software.

The main con from my exoperiences has been the support personnel and the lack of knowledge of the product and the response. With that said, let me say that it is not complelely fair as the compaqny has experienced a rapid growth and with that comes new personnel and the years of experiences are just not there.

We love the order, purchasing, inventory and accounting modules. We just started exploring the quality module. Also the support is top notch. They always take time to review the question or issue with you can provide the best possible solution.

We struggle with the MFG Shop and Scheduling as its not easy to manage and requires a full time person to manage. Also the shop users found it slowed down their efficiency as they scan, job, employee, pieces accepted, etc.

Shoptech is completely dedicated to their customer's needs and their successful use of the software. The customer's voice is heard and improvements are expedited and implemented. Simply The Best Product Support

From the initial RFQ to Final Shipping, E2 MFG is there every step of the way. This is turnkey platform for Aerospace/ISO registered companies.

Hoping to add a 1st level viewer of PDFs or solid model plug in. one click printing of print, job label and traveler.

We purchased this program more that 3 years ago, the implementation process was horrible! and they have done very little to help us get this program up and running as a result we are using about 10% of the program that we have paid for. we purchase a copy of Sage every year to handle our accounting, because we have not been shown how to use the accounting side of the program( I have never even looked at it to see what it looks like). We have tried to use the payroll side of the program and it was not accurate so we stopped using it.

Terrible customer support right from the initial implementation, we have had issues with this program from the very start and get 0.00 help...there is some hype that they will get our issues solved with no, or very little follow through, we just get sent from one person to the next and start from square one each time.

I like this software because it is very effective and efficient to my team. This is a software with complete package. The functions and features are very nice.

When I'm starting to use this software I can't experienced any negative. Very recommended to all type of organization.

Overall very satisfied with the functionality of the product.

Systematic logical sequence of steps from the time an order is placed to final shipment of the products.

Forecasting needs to be improved. The way sub-assemblies are scheduled could be improved although very flexible.

Ease of use, functionality, reporting, scheduling.

Nothing yet. We've been using V7 and are getting ready to switch to V9, looking forward to the upgrade.

Vendor has awesome support. We love how it brings all of our activities together in one program. We also like how we can customize the program to fit our needs since we are a very unique manufacturer that does many products under one roof. It has many 'cross checks' so we are making sure each department is doing exactly what they are supposed to which leads to accurate financials and job costing.

I feel like some of the modules we purchased were not fully explained enough or applicable to our usage. Fortunately, they recognized this and helped us to direct our purchases in a more advantageous direction for our business. There are also adjustments in the financials that everyone could benefit from and should not be made to customize it.

Overall architecture is well thought out from a flexibility, customization and IT standpoint. It uses standard database (MS SQL), reporting (Crystal reports) and customization (VB) languages. You can use their resources or find your own to dive as deep as you need to but you also can do quite a bit without being an IT professional.

Support experience ranges widely from good to very slow to respond. They have made efforts to improve and you see benefits slowly but it still isn't a good consistent support experience.

The software makes it easy to find a lot of data that can be exported and used as necessary

It is more difficult to set up reports and customize fields for users that do not want to see all fo the background data and only want specifics

User friendly dashboard. Advance options for all the modules. one stop solution for all the resources planning.

Not enough features for multiple platform usage. Little Slower. No report modification format for user

Ease of use. Navigation of windows. Ability to run many custom reports in Hotspots.

Cost of additional users can be expensive.

I love using E2! Literally the easiest and quickest software I've ever used. There has been times E2 has froze up on me, but the Support team has helped me through it in timely manner, and for that, I am grateful.

I like the speed and the accuracy of this software. Its easy to navigate through and get the job done a lot quicker than other software(s) I've worked with in the past.

Sometimes can be not so user-friendly, I often get confused when orders don't want to "Process".

The ability of this software to fully integrate all aspects of our business. It is very stable and easy to customize.

As the M1 has grown, there have been times where response times have been a little longer than expected.

The cost was extremely high although we were basically building our own system the way we wanted.

Completely customizable. Access to consultants who helped us decide as a team why or why we shouldn’t run something one way as opposed to another. They were very knowledgeable and insightful.

The consultants gave employees too much reign over the server and the potential to mess up the data base we were building. Their lack of support for the payroll module.