All Manu Online Reviews
1-25 of 29 Reviews
Sort by
yonathan
Verified reviewer
Food & Beverages, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
love this product
My company work faster and with less admin
PROSMy involvement so distant has been great. Once I had set it all up and learned approximately the program I was able to adjust it to our needs very effectively.
CONSAs it were thing I'm lost is plausibility to open modern work arrange specifically from the one which I fair did and not through primary menu. Minor thing but would spare few seconds of my time
Vendor Response
Hi Yonathan, thank you for the kind words. We are committed to make sure we deliver the highest service through our platform! We are sorry to hear that you experienced delay in regard to the usability of certain areas. We are committed to continuously develop Manu Online therefore we appreciate any feedback that can lead us improving the system. Most of our functionality is based of customer feedback. Have a great day!
Replied July 2021
Jane
Wholesale, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Simple, robust, cost effective software
Good robust software supported by a responsive, knowledgeable team. I requested a couple of bespoke changes that were quoted & actioned quickly & efficiently.
PROSIt's simplicity. Very easy to deploy. Test environment available. Lots of good features, FIFO costing, good traceability, everything can be exported to Excel for analysis. Integrates well with our FD's preffered financial software package - Xero. Good responsive support. Excellent value for money.
CONSCan't think of anything! We run a very simple model, all catered for by Manuonline.
Reason for choosing Manu Online
It had all the functionality we required, was cloud based, cost effective, easy to deploy, simple to use good demo & test environment supplied.
Reasons for switching to Manu Online
We changed our working model from free issue, requiring MRP to full service, so we no longer required the additional functionality but knew it was available on a more basic scale from Manuonline, should we need it. Costs were also spiralling out of control with Access. It required an SQL server with licenses etc. No cloud version available at that time so made sense to change.
Vendor Response
Hi Jane, Thank you very much for this review! As we are always striving to deliver the best possible service to all our customers, your feedback is highly appreciated! Manu Online Team
Replied January 2023
Mark
Paper & Forest Products, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2022
A much better option to use this and Xero than Sage
Great, the guys are all easy to deal with and on the whole they will always understand what we are trying to get the system to do and they will get it there, as i have said the only down side is that some of the more basic things like changing delivery note appearance or other printouts is not really there at the moment.
PROSThe click and go setup works well and it wasn't all that complicated to get our heads round the basics, it was pretty much out the box setup for us, just a few hours of tinkering from the programmers at Manu.
CONSThere is not much you can change, the reports and printouts are all set in stone unless you want to pay for the Manu guys to adjust them, they do a great job but I would prefer to be able to make changes to these sort of things myself, also the user interface is great on the whole but it again is not really adjustable to make it more customised, we don't use half of the functions so it would be nice to be able to hide them completely and make the pages less cluttered.
Reason for choosing Manu Online
Cost and functionality.
Reasons for switching to Manu Online
Cost and to go move to a digital production management system, which is the next step we will be looking at with Manu.
Vendor Response
Hi Mark, Thank you for reviewing our service. We appreciate it and we will always strive to apply the feedback received in order to deliver the best value to all Manu Online customers. We actually want to share some good news with you. There is an easy way to actually hide any modules you may not require. You can find that in ADMIN > Licensing. There you can then untick any of the boxes specific to the modules you are not using. I hope this helps! Thank you again for choosing Manu Online! Manu Online Team
Replied June 2022
David
Food Production, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
ukm foods
Really enjoy it i believe there is room for growth and development but i know the brilliant team they have they will get there. i would like to see like quantities on stock with values on the inventory page instead of having to go into each and every item to check stock the sales and credit features could be better. For example when you process a credit you manually have to go and raise the stock back to inventory. i would like to see an "unmanufactured" feature if you manufacture in error the support is unmatched
PROSdesign could look cooler quite easy to use great integration with Xero
CONSdesired features are like quantity and costs on one dashboard in warehouse lags a bit sales side - crediting
Vendor Response
Hi David, Thank you for your feedback! We are striving to always improve therefore it your feedback is highly important. We will be actually looking to improve a few things around design and ease of use in 2022. In regards to the product quantities on stock you can see that by going to Sales > Items > Product availability tab. Hope that helps. We wish you all the best and thank you for choosing Manu Online. Manu Online Team
Replied December 2021
Aleksi
Cosmetics, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
Works generally well
I cannot compare, I have not used any other similar product. Works well enough, so that there is no need to think other options.
PROSOnce you learn the logic, it is pretty easy to use.
CONSSometimes works slowly, some functions do not work always as they should (luckily these ones are not the critical ones).
Vendor Response
Hi Aleksi, Thank you for your feedback. This is very valuable to us as we are constantly striving to improve the system. That being said, please suggest to our support team any functions that you are having challenges with or work slow and we can look into possible solutions or find out the cause to that. Happy holidays! Manu Online Team.
Replied December 2022
Kirsi
Cosmetics, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2022
Factory review
Easy to use, but could be even more easy to jump between diff.section.
CONSSlow to show the info f.ex. price history, formula..anything you click you always wait for it to load and open.
Vendor Response
Hi Kirsi, Thank you very much for your review! As we are always striving to deliver the best possible service to all our customers, your feedback is highly appreciated! We are constantly developing the system. What browser are you using at the moment? It could be something we might be able to help with as normally there are no problems regarding the response of the pages accessed. Again, thanks for choosing Manu Online. Manu Online Team
Replied June 2022
Ville
Machinery, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2023
Pretty good and flexible software
Very good. At times a bit time consuming to make larger changes in e.g. production planning but usually very easy to use and flexible
PROSFlexibility, if you something wrong, it is pretty easy to undo our mistake compared
CONSI have had some issues with reports: they don't always update modified data from work orders correctly
Katie
Mechanical or Industrial Engineering, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Good software
Excellent
PROSPerfect for multi application manufacturing
CONSI have not experienced any cons with this product.
Vendor Response
Hi Katie, Thank you very much for this review! As we are always striving to deliver the best possible service to all our customers, your feedback is highly appreciated! Manu Online Team
Replied June 2023
Paul
Semiconductors, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
A comprehensive ERP system for the small to medium size business
We chose ManuOnline due to a recommendation and we have not been disappointed. As a small company growing rapidly it gave us exactly the right blend of simplicity and features
PROSSimple to use, powerful and good support. Cloud based so no need to worry about back-ups.
CONSThe fact that we could not unpick some errors and had to rely on Manu Online support to make the corrections
Vendor Response
Hi Paul, Thank you for your feedback. It is highly important as we are striving to constantly improve our service. Manu Online Team
Replied December 2021
Shane
Chemicals, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2023
Shane Review
Overall I have found using MANU a good experience, as with any new system there was some familiarization time but I now find the system very user friendly.
PROSThe report functionality is excellent, the data available allows us to have much greater visibility of customer orders, profit margins and performance.
CONSSometimes the menu systems can be a bit illogical with multiple clicks to find information.
Vendor Response
Hi Shane, Thank you very much for this review! As we are always striving to deliver the best possible service to all our customers, your feedback is highly appreciated! Manu Online Team
Replied June 2023
Josh
Import and Export, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Game Changer
From the beginning, we have had no issues with Manu Online. It integrated easily into what we were previously doing and it’s connection with Xero enables us to track invoices from their initial purchase orders right through to the final invoice.
PROSManu Online enables us to run more efficiently as a business. Knowing that all of our sales and purchase orders are on one system and are linked to our inventory is invaluable. It has changed the way we work as a business and was easy to set up and implement.
CONSSometimes the reporting can be a bit hit and miss but on the second attempt everything usually works fine!
Vendor Response
Hi Josh, Thank you very much for the feedback. We appreciate it as we will always strive to deliver the best possible value for all our customers. In regards to the reporting side we are sorry to hear if there are times when you are experiencing technical issues. We can investigate that for you in order to understand if there is an internal problem. Again, thank you for choosing Manu Online! Manu Online Team
Replied June 2022
Julia
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed December 2022
Abysmal A spreadsheet from 1990 would be less frustrating
Frustrating Mindblowingly maddeningly awful
PROSNone, it drives us up the wall, truly dreadful in EVERY RESPECT
CONSHate everything about it absolutely abysmal clunky no flow at all obscure reports it’s impossible to know what the titles mean can never get the data you need in one report
Reason for choosing Manu Online
Because we were duped by the sales bullshit
Reasons for switching to Manu Online
Safe was never implemented properly and Sage use third parties and didn’t give a damn We needed something in a hurry and lived to absolutely regret the move
Kyla
Mechanical or Industrial Engineering, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Good for start up businesses
As with any system the more you use it the easier it gets but you have to look for information and it can be a pain to track it down; I do find the Help Section is fairly limited.
PROSClear menu and menu paths make navigating Manu a joy after using SAP. On line training with Manu staff is very good.
CONSCan be unforgiving once an item is despatched and serial numbers etc require updating. The answer always seem to be raise a customer return and start again. Information can often be hidden away on back pages and missing a tick in a box can lead to complications further down the production and manufacturing process.
Reason for choosing Manu Online
I came from a company that used SAP to this company that uses Manu. Manu is not a prescriptive as SAP and you do not have to set up information in the same way; is that a good thing? Not totally convinced.
Vendor Response
Hi Kyla, Thank you very much for the feedback. We are constantly working on improving the system therefore your feedback is highly important. We are working at the moment on reveling some of the information that may've been a bit hidden in the software. For instance, we have moved the Production planner on the main Production dashboard. We will also flag some of the details raised regarding dispatching and serial numbers. Again, thank you very much. Manu Online Team
Replied December 2021
Sue
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Flexible for a small company
My experience so far has been good. Once I had set it all up and learned about the program I was able to adapt it to our needs quite easily.
PROSIntegrates well with our accounting software and allows us to have up to date information and reminders to purchase components.
CONSHaving not used a program of this kind before it would have been great to have a basic training session to start that was free of charge.
Reason for choosing Manu Online
We choose Manu because of its pricing structure that allowed a small business to access a basic level and expanded on that as we grow. Also the integration with our accounting package - Xero.
Vendor Response
Hi Sue, thank you for the kind words. We are happy to see that you are using the platform with ease and has helped you maintain oversight across sales and production. We always appreciate feedback that can lead us improving Manu Online! Have a great day!
Replied July 2021
Jouni
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2021
Used Manu for 20 about years now
We have been using Manu for about 20 years now. It is in core of our daily process and business. I really can recommend it. It is simple to use and covers all the needs we have as an electronics manufacturing company.
PROSCovers all the processes we need. Very easy to use and easy to learn for new users.
CONSOnly thing I'm missing is possibility to open new work order directly from the one which I just did and not through main menu. Minor thing but would save few seconds of my time.
Vendor Response
Hi Jouni, thank you for the kind words! We always appreciate feedback that can lead us improving Manu Online. We are very happy to see that you are using the system with ease. In the same time, we will look at the usability of certain functions within Manu Online and how to improve the experience. Have a great day!
Replied July 2021
Mark
Airlines/Aviation, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Super easy and reliable
I rely on Manu for my orders in, and out, and tracking
PROSNo backups needed and always on; I can log on from anywhere and the data is available
CONSNothing, I'm really not sure what else I would want
Reason for choosing Manu Online
I have to admit a family connection to the owner but I now rely on this for my business. I now know of options but would not use them
Vendor Response
Hi Mark, Thank you for your kind words! As we are striving to always improve our service your feedback is highly important! All the best! Manu Online Team
Replied December 2021
Juha
Mechanical or Industrial Engineering, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
1
Reviewed December 2022
-
It's easy to start using it.
CONSI would like personalize my views. And I dont like that it unloggs me to often. I have to sign in many times a day.
Vendor Response
Hello Juho, Thanks for the review. Customisable views is on our road map for 2023. Regarding the logout, the system will logout after 2 hours of inactivity. If you think you are getting something else please contact our support and we can check what is going on.
Replied December 2022
janne
Building Materials, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
ch1
i have been using manu some 20 yers, allways like it...
PROSeasy to use, all categories work as same. Easy to teach new person.
CONSsometimes very slow. in workplanning missing some features.
Jari
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
H.Vesala
Easy to use when doing quotes and converting it to sales.
CONSIn different windows same information are in different places.
Vendor Response
Hi Jari, Thank you very much for leaving us a review! As we are always striving to deliver the best possible service to all our customers, your feedback is highly appreciated! Manu Online Team
Replied January 2023
Matthew
Electrical/Electronic Manufacturing, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Excellent system for managing manufacturing and inventory, responsive customer service + good value
The system has a deep level of functionality. Manuonline has a loyal team that develop and support the software and provide first rate support.
CONSSome users find the system difficult to work with at the start, but this is typically because they have been used to a very simple system like Xero. The nature of managing assembly and manufacturing means users have to work with a level of complexity and discipline.
Vendor Response
Hi Matthew, Thank you very much for the kind words! As we are always striving to deliver the best possible service to all our customers, your feedback is highly appreciated! On behalf of everyone here, thank you for choosing Manu Online! Manu Online Team!
Replied June 2022
Janne
Nanotechnology, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2022
Tool for finding product details from technical support perspective
Generally quite satisfied with the product, but some improvements would make it better, e.g. "tree-structure" of a product.
PROSRelatively easy to search for product with names or product codes
CONSSeeing the full structure of a product would be very good improvement since it is missing at the moment.
Vendor Response
Hi Janne, Thank you for your feedback. This is very valuable to us as we are constantly striving to improve our system. We are always open to include new things on our roadmap based on feedback, therefore seeing a full structure of a product will be brought to the attention of our development team. Also, our support team is always open to receive suggestions through our ticketing system. Happy holidays. Manu Online Team.
Replied December 2022
Leon
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
True Cloud Enabled ERP
Streamlining business processes and brings together sales and manufacturing to improve delivery times, and profitability.
PROSThe ease of set up, with the limitless ability to customise the product.
CONSIntegration with Google Workspace, Google Sheets, Docs, Drive. Also google big query, data studio.
Vendor Response
Hi Leon, As we strive to always improve and deliver the best possible service your feedback is highly important! For that we thank you! All the best! Manu Online Team
Replied December 2021
Matteo
Photography, 1 employee
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed July 2023
Ottimo team, ma programma da rivedere
Ho usato principalmente questo software per monitorare i miei prodotti facilemente
CONSSi hanno poche informazioni per ogni singolo passaggio nel software per un'azione che dovremmo elaborare
Jenny
Consumer Goods, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2022
Review - KAM Foodiq
Works ok for daily work.
CONSSeems a bit complex with how data in shown when looking at it from different point of views eg. sales vs production.
Vendor Response
Hi Jenny, Thank you for your feedback. This is very valuable for us as we are constantly striving to improve our system. If there is any confusion regarding any of data functions please do not hesitate to contact our support team, we are more than happy to help. Some of the areas of the software are more complex than others therefore it reflects in the data produced. We wish you happy holidays! Manu Online Team.
Replied December 2022
Ashish
Food Production, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2022
Worth its value
It has overall tried to include as much as aspects of resource planning for an organization.
CONSIt has certain limitations while trying to use it indepth.
Vendor Response
Hi Ashish, Thank you very much for the kind words! As we are always striving to deliver the best possible service to all our customers, your feedback is highly appreciated! Manu Online Team
Replied June 2022